{"id":6658,"date":"2024-06-25T06:20:17","date_gmt":"2024-06-25T05:20:17","guid":{"rendered":"https:\/\/monta.com\/dk\/?post_type=help-center&#038;p=6658"},"modified":"2024-06-25T07:37:14","modified_gmt":"2024-06-25T06:37:14","slug":"operator-wallet-transactions","status":"publish","type":"help-center","link":"https:\/\/monta.com\/da\/hjaelp\/operator-wallet-transactions\/","title":{"rendered":"Operat\u00f8rens Wallet transaktioner"},"content":{"rendered":"\n<p>Hvis du har en konto som operat\u00f8r i Monta Hub, har du en Operator Wallet. I denne Wallet er alle transaktioner mellem din operat\u00f8r og Monta, Teams under din eller andre operat\u00f8rkonti, elbilister, der bruger dine tjenester og meget mere. <\/p>\n\n\n\n<p>I denne vejledning l\u00e6rer du, hvor du kan finde disse transaktioner, og hvordan du kan administrere dem.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Siden med operat\u00f8r-transaktioner<\/h2>\n\n\n\n<p>Det er her, du kan finde transaktionerne i Operator Wallet og de handlinger, du har ledige. <\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Klik p\u00e5 <strong>Betaling og fakturering<\/strong> i menuen til venstre <\/li>\n\n\n\n<li>V\u00e6lg fanen <strong>Transaktioner<\/strong> <\/li>\n\n\n\n<li>Filtrer i en periode, og eksporter en CSV-eksport til din e-mail<\/li>\n\n\n\n<li>Klik p\u00e5 transaktionen for at se detaljerne eller downloade kvitteringen<\/li>\n<\/ol>\n\n\n\n<div>\n        <script src=\"https:\/\/js.storylane.io\/js\/v1\/storylane.js\"><\/script>\n        <div class=\"sl-embed\" style=\"position:relative;padding-bottom:calc(54.10% +  27px);width:100%;height:0;transform:scale(1)\">\n          <iframe class=\"sl-demo\" src=\"https:\/\/app.storylane.io\/demo\/uk72um2ofccs\" name=\"sl-embed\" title=\"Interactive product demo\" aria-label=\"Interactive product demo\" allow=\"fullscreen\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;border:1px solid rgba(63,95,172,0.35);box-shadow: 0px 0px 18px rgba(26, 19, 72, 0.15);border-radius:10px;box-sizing:border-box;\"><\/iframe>\n        <\/div>\n      <\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Find en specifik Wallet-transaktion<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Klik p\u00e5 <strong>Betaling og fakturering<\/strong> i menuen til venstre <\/li>\n\n\n\n<li>V\u00e6lg fanen <strong>Transaktioner<\/strong> <\/li>\n\n\n\n<li>Filtrer transaktioner efter dato\n\n<ul class=\"wp-block-list\">\n<li>Brug datov\u00e6lgeren til at isolere en tidsperiode<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Filtrer transaktioner efter type\n\n<ul class=\"wp-block-list\">\n<li>Klik p\u00e5 de tre handlingsprikker, og v\u00e6lg en type Wallet-transaktion<\/li>\n\n\n\n<li>Du vil nu kun se transaktioner af denne type p\u00e5 siden<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<div>\n        <script src=\"https:\/\/js.storylane.io\/js\/v1\/storylane.js\"><\/script>\n        <div class=\"sl-embed\" style=\"position:relative;padding-bottom:calc(54.10% +  27px);width:100%;height:0;transform:scale(1)\">\n          <iframe class=\"sl-demo\" src=\"https:\/\/app.storylane.io\/demo\/hayozckkeru4\" name=\"sl-embed\" title=\"Interactive product demo\" aria-label=\"Interactive product demo\" allow=\"fullscreen\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;border:1px solid rgba(63,95,172,0.35);box-shadow: 0px 0px 18px rgba(26, 19, 72, 0.15);border-radius:10px;box-sizing:border-box;\"><\/iframe>\n        <\/div>\n      <\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Eksport\u00e9r transaktioner<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Klik p\u00e5 sektionen <strong>Betaling og fakturering<\/strong> i menuen til venstre <\/li>\n\n\n\n<li>V\u00e6lg fanen <strong>Transaktioner<\/strong> <\/li>\n\n\n\n<li>Filtrer efter en bestemt periode <\/li>\n\n\n\n<li>Klik p\u00e5 <strong>Eksporter<\/strong> for at modtage en CSV-fil med operat\u00f8rens transaktioner<\/li>\n<\/ol>\n\n\n\n<div>\n        <script src=\"https:\/\/js.storylane.io\/js\/v1\/storylane.js\"><\/script>\n        <div class=\"sl-embed\" style=\"position:relative;padding-bottom:calc(54.10% +  27px);width:100%;height:0;transform:scale(1)\">\n          <iframe class=\"sl-demo\" src=\"https:\/\/app.storylane.io\/demo\/ezd6uzzwd1ig\" name=\"sl-embed\" title=\"Interactive product demo\" aria-label=\"Interactive product demo\" allow=\"fullscreen\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;border:1px solid rgba(63,95,172,0.35);box-shadow: 0px 0px 18px rgba(26, 19, 72, 0.15);border-radius:10px;box-sizing:border-box;\"><\/iframe>\n        <\/div>\n      <\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Refundering af en transaktion<\/h2>\n\n\n\n<p>Du kan ogs\u00e5 refundere nogle typer Wallet-transaktioner, f.eks. k\u00f8b af abonnement. Bem\u00e6rk, at du kun kan refundere transaktioner i Monta Portal (gammel version).<\/p>\n\n\n\n<p>N\u00e5r du foretager en tilbagebetaling, overf\u00f8res pengene fra din Operator Wallet til Team Wallet for den virksomhed eller slutbruger, der har k\u00f8bt en tjeneste af dig. <\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Klik p\u00e5 sektionen <strong>Transaktioner<\/strong> i menuen til venstre <\/li>\n\n\n\n<li>Find transaktionen (se instruktionerne ovenfor)<\/li>\n\n\n\n<li>Klik p\u00e5 de tre handlingsprikker, og v\u00e6lg <strong>Refunder transaktion<\/strong><\/li>\n\n\n\n<li>V\u00e6lg, hvor meget du vil refundere i %<\/li>\n\n\n\n<li>Skriv en note om, hvorfor du refunderer transaktionen, og klik p\u00e5 <strong>N\u00e6ste<\/strong><\/li>\n\n\n\n<li>Gennemg\u00e5 siden for at bekr\u00e6fte, og klik p\u00e5 <strong>Refunder<\/strong><\/li>\n\n\n\n<li>Du kan se tilbagebetalingen i operat\u00f8rens transaktioner\n\n<ul class=\"wp-block-list\">\n<li>Dette vil ogs\u00e5 fremg\u00e5 af din m\u00e5nedlige faktura<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<div>\n        <script src=\"https:\/\/js.storylane.io\/js\/v1\/storylane.js\"><\/script>\n        <div class=\"sl-embed\" style=\"position:relative;padding-bottom:calc(54.38% +  27px);width:100%;height:0;transform:scale(1)\">\n          <iframe class=\"sl-demo\" src=\"https:\/\/app.storylane.io\/demo\/w5w4oxbqwdbo\" name=\"sl-embed\" title=\"Interactive product demo\" aria-label=\"Interactive product demo\" allow=\"fullscreen; camera; microphone\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;border:none;\"><\/iframe>\n        <\/div>\n      <\/div>\n","protected":false},"excerpt":{"rendered":"<p>L\u00e6r, hvordan du finder, filtrerer, eksporterer eller refunderer transaktioner i operat\u00f8rens Wallet.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"help_cat":[295],"help_tags":[296],"class_list":["post-6658","help-center","type-help-center","status-publish","hentry","help_cat-transaktioner","help_tags-hub"],"acf":[],"_links":{"self":[{"href":"https:\/\/monta.com\/da\/wp-json\/wp\/v2\/help-center\/6658","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/monta.com\/da\/wp-json\/wp\/v2\/help-center"}],"about":[{"href":"https:\/\/monta.com\/da\/wp-json\/wp\/v2\/types\/help-center"}],"author":[{"embeddable":true,"href":"https:\/\/monta.com\/da\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/monta.com\/da\/wp-json\/wp\/v2\/media?parent=6658"}],"wp:term":[{"taxonomy":"help_cat","embeddable":true,"href":"https:\/\/monta.com\/da\/wp-json\/wp\/v2\/help_cat?post=6658"},{"taxonomy":"help_tags","embeddable":true,"href":"https:\/\/monta.com\/da\/wp-json\/wp\/v2\/help_tags?post=6658"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}