{"id":2666,"date":"2025-06-05T11:13:13","date_gmt":"2025-06-05T10:13:13","guid":{"rendered":"https:\/\/monta.com\/en-us\/?post_type=case-studies&#038;p=2666"},"modified":"2026-02-06T13:27:34","modified_gmt":"2026-02-06T12:27:34","slug":"10-monthly-growth-and-9-6-10-satisfaction-how-molndal-energi-scaled-with-monta","status":"publish","type":"case-studies","link":"https:\/\/monta.com\/en-us\/case-studies\/10-monthly-growth-and-9-6-10-satisfaction-how-molndal-energi-scaled-with-monta\/","title":{"rendered":"10% Monthly Growth and 9.6\/10 Satisfaction: How M\u00f6lndal Energi Scaled With Monta"},"content":{"rendered":"<figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\"  width=\"2500\" height=\"1667\" src=\"https:\/\/monta.com\/app\/uploads\/sites\/23\/2025\/06\/B5A5657-Edit-1.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"A person connects an electric vehicle charger to a M\u00f6lndal Energi charging station, featuring green accents and a modern design.\" style=\"object-fit:cover;\" srcset=\"https:\/\/monta.com\/app\/uploads\/sites\/23\/2025\/06\/B5A5657-Edit-1.jpg 2500w, https:\/\/monta.com\/app\/uploads\/sites\/23\/2025\/06\/B5A5657-Edit-1-300x200.jpg 300w, https:\/\/monta.com\/app\/uploads\/sites\/23\/2025\/06\/B5A5657-Edit-1-1024x683.jpg 1024w, https:\/\/monta.com\/app\/uploads\/sites\/23\/2025\/06\/B5A5657-Edit-1-768x512.jpg 768w, https:\/\/monta.com\/app\/uploads\/sites\/23\/2025\/06\/B5A5657-Edit-1-1536x1024.jpg 1536w, https:\/\/monta.com\/app\/uploads\/sites\/23\/2025\/06\/B5A5657-Edit-1-2048x1366.jpg 2048w\" sizes=\"auto, (max-width: 2500px) 100vw, 2500px\" \/><\/figure>\n\n\n<h2 class=\"wp-block-heading\">Key Results<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>10% month-over-month growth in chargers<\/strong><\/li>\n\n\n\n<li><strong>Comprehensive EV charging solution for businesses and housing associations<\/strong><\/li>\n\n\n\n<li><strong>New revenue streams through SLAs powered by Monta\u2019s platform<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">About M\u00f6lndal Energi<\/h2>\n\n\n\n<p>M\u00f6lndal Energi is a Swedish utility company that supplies 100% fossil-free electricity, district heating, solar energy, and EV charging. With a strong commitment to sustainability and customer service, the company provides energy solutions to businesses, households, and housing associations. As EV adoption accelerates across Sweden, M\u00f6lndal Energi partnered with Monta to deliver a reliable charger management system tailored for businesses and residential communities.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Challenge<\/h2>\n\n\n\n<p>M\u00f6lndal Energi previously relied on a legacy software platform that couldn\u2019t scale with their needs. The system lacked core functionality, and inaccurate session data caused daily disruptions. These limitations prompted M\u00f6lndal Energi to search for a modern, future-ready solution\u2014one that was flexible, reliable, and scalable to support a diverse range of customers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Solution<\/h2>\n\n\n\n<p>Monta delivered a comprehensive charger management system that addressed M\u00f6lndal Energi\u2019s pain points and allowed them to roll out new services. Using Monta\u2019s features, they launched tiered SLAs to offer scalable customer support:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Basic Package<\/strong>: Self-service via Monta\u2019s platform.<\/li>\n\n\n\n<li><strong>Medium Package<\/strong>: Platform access plus administrative support from M\u00f6lndal Energi\u2014team setup, pricing configuration, and member access.<\/li>\n\n\n\n<li><strong>Large Package<\/strong>: Full-service with a dedicated customer success manager for proactive monitoring, insights, and remote troubleshooting (like rebooting chargers).<\/li>\n<\/ul>\n\n\n\n<p>This approach helped M\u00f6lndal Energi serve customers with different needs\u2014while generating new revenue streams.<\/p>\n\n\n\n<p>They also integrated Monta\u2019s Partner API to offer automated e-invoicing for select customers, ensuring billing processes met specific contractual needs.<\/p>\n\n\n\n<p>Throughout, their focus remained on delivering top-tier service. Thanks to Monta, they retained a high customer satisfaction score (9.6\/10) across all business areas.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Results<\/h2>\n\n\n\n<p>Since implementing Monta, M\u00f6lndal Energi has seen consistent <strong>10% month-over-month growth<\/strong> in charger installations. Their scalable solution has enabled deeper partnerships with both <strong>businesses and housing associations<\/strong>, increasing market reach and service capacity.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Looking Ahead<\/h2>\n\n\n\n<p>M\u00f6lndal Energi plans to continue evolving their services by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Deepening engagement with current customers<\/li>\n\n\n\n<li>Customizing solutions for municipalities, businesses, and housing associations<\/li>\n\n\n\n<li>Expanding into new geographic markets<\/li>\n\n\n\n<li>Targeting new customer segments<\/li>\n<\/ul>\n\n\n\n<p>With Monta\u2019s adaptable platform, they are well-positioned for long-term success in the EV charging space.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Customer Testimonia<\/h2>\n\n\n<div class=\"max-w-5xl mx-auto \">\n    <quote-slider data-quotes='[{\"title\":\"\\u201cOur previous system was unreliable and lacked the flexibility\",\"quote_text\":\"we needed for our customers. With Monta, we can build on top of the platform, offer tailored service packages, and create new revenue streams\\u2014all while maintaining our high customer satisfaction.\\u201d\",\"author\":\"Martin Jellvert B\\u00f6rjeson\",\"position\":\"M\\u00f6lndal Energi\",\"author_image\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/img_Molindal_energi.png\",\"company_logo\":false,\"button_label\":\"\",\"button_link\":\"\"}]' data-background=\"transparent\" \/>\n<\/div> \n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>M\u00f6lndal Energi replaced their outdated system with Monta\u2019s flexible platform, fueling 10% monthly growth in chargers. They rolled out tiered service-level agreements (SLAs), automated invoicing through Monta\u2019s Partner API, and expanded their EV charging services\u2014boosting operational efficiency and achieving a 9.6\/10 customer satisfaction score.<\/p>\n","protected":false},"featured_media":2667,"template":"","tags":[41],"case_study_country":[81],"product":[71],"key_features":[72],"company_size":[73],"industry":[63],"class_list":["post-2666","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","tag-turnkey-providers","case_study_country-sweden","product-monta-hub","key_features-dynamicpricing","company_size-smb","industry-energy"],"acf":{"customer_name":"M\u00f6lndal Energi","number_of_charge_points":"0","customer_logo":"https:\/\/monta.com\/app\/uploads\/sites\/23\/2025\/06\/molndal-energi-logo1-300x172-1-e1754149633607.png","measurable_result_description":"monthly charger growth for M\u00f6lndal Energi"},"_links":{"self":[{"href":"https:\/\/monta.com\/en-us\/wp-json\/wp\/v2\/case-studies\/2666","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/monta.com\/en-us\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/monta.com\/en-us\/wp-json\/wp\/v2\/types\/case-studies"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/monta.com\/en-us\/wp-json\/wp\/v2\/media\/2667"}],"wp:attachment":[{"href":"https:\/\/monta.com\/en-us\/wp-json\/wp\/v2\/media?parent=2666"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/monta.com\/en-us\/wp-json\/wp\/v2\/tags?post=2666"},{"taxonomy":"case_study_country","embeddable":true,"href":"https:\/\/monta.com\/en-us\/wp-json\/wp\/v2\/case_study_country?post=2666"},{"taxonomy":"product","embeddable":true,"href":"https:\/\/monta.com\/en-us\/wp-json\/wp\/v2\/product?post=2666"},{"taxonomy":"key_features","embeddable":true,"href":"https:\/\/monta.com\/en-us\/wp-json\/wp\/v2\/key_features?post=2666"},{"taxonomy":"company_size","embeddable":true,"href":"https:\/\/monta.com\/en-us\/wp-json\/wp\/v2\/company_size?post=2666"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/monta.com\/en-us\/wp-json\/wp\/v2\/industry?post=2666"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}