{"id":2677,"date":"2025-06-05T12:17:14","date_gmt":"2025-06-05T11:17:14","guid":{"rendered":"https:\/\/monta.com\/en-us\/?post_type=case-studies&#038;p=2677"},"modified":"2026-02-06T13:37:04","modified_gmt":"2026-02-06T12:37:04","slug":"ozecar-reduces-support-costs-by-80-with-montas-platform","status":"publish","type":"case-studies","link":"https:\/\/monta.com\/en-us\/case-studies\/ozecar-reduces-support-costs-by-80-with-montas-platform\/","title":{"rendered":"OZECAR Reduces Support Costs by 80% With Monta\u2019s Platform"},"content":{"rendered":"<figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\"  width=\"1536\" height=\"1037\" src=\"https:\/\/monta.com\/app\/uploads\/sites\/23\/2025\/06\/ozecar-img.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Black electric vehicle charging at a station in a brightly lit parking garage, with a focus on the charger and vehicle proximity.\" style=\"object-fit:cover;\" srcset=\"https:\/\/monta.com\/app\/uploads\/sites\/23\/2025\/06\/ozecar-img.jpg 1536w, https:\/\/monta.com\/app\/uploads\/sites\/23\/2025\/06\/ozecar-img-300x203.jpg 300w, https:\/\/monta.com\/app\/uploads\/sites\/23\/2025\/06\/ozecar-img-1024x691.jpg 1024w, https:\/\/monta.com\/app\/uploads\/sites\/23\/2025\/06\/ozecar-img-768x519.jpg 768w\" sizes=\"auto, (max-width: 1536px) 100vw, 1536px\" \/><\/figure>\n\n\n<h2 class=\"wp-block-heading\">Key Results<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>80% reduction in support team costs (during peak season)<\/strong><\/li>\n\n\n\n<li><strong>Targeting 1,000 chargers by December 2025<\/strong><\/li>\n\n\n\n<li><strong>Significant improvement in operational efficiency and user experience<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">About OZECAR<\/h2>\n\n\n\n<p>OZECAR is a fast-growing EV charging provider based in France, specializing in turnkey solutions for the hospitality industry. As a Charge Point Operator (CPO), they currently manage <strong>257 chargers<\/strong>, primarily at hotels, and plan to scale to <strong>1,000 by the end of 2025<\/strong> through their partnership with Monta.<\/p>\n\n\n\n<p>OZECAR focuses on delivering reliable, fully managed EV charging services, particularly in <strong>multi-tenant and commercial environments<\/strong>, where long-term performance and customer satisfaction are critical.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Challenge<\/h2>\n\n\n\n<p>As OZECAR expanded, they ran into several operational issues:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Outdated software<\/strong> couldn\u2019t support network growth, resulting in manual work, delays, and increased overhead.<\/li>\n\n\n\n<li><strong>Customer expectations<\/strong> for fully managed charging clashed with limited self-service tools, creating frustration and support overload.<\/li>\n\n\n\n<li><strong>Inefficient installations<\/strong> required constant coordination with subcontractors, often causing inconsistent outcomes and repeat visits.<\/li>\n\n\n\n<li><strong>Manual invoicing<\/strong> introduced billing errors and financial inconsistencies, slowing down revenue reconciliation and regulatory compliance.<\/li>\n<\/ul>\n\n\n<div class=\"max-w-5xl mx-auto \">\n    <quote-slider data-quotes='[{\"title\":\"\\u201cWe were trying to scale,\",\"quote_text\":\"but the process was slow, inconsistent, and frustrating \\u2014 for both us and our customers.\\u201d\",\"author\":\"Dominique Manfredi\",\"position\":\"Director of Operations, OZECAR\",\"author_image\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/23\\\/2025\\\/06\\\/Dominique-Manfredi.png\",\"company_logo\":false,\"button_label\":\"\",\"button_link\":\"\"}]' data-background=\"transparent\" \/>\n<\/div> \n\n\n<h2 class=\"wp-block-heading\">Why OZECAR Chose Monta<\/h2>\n\n\n\n<p>OZECAR needed a platform that could simplify operations and meet the demands of both their internal team and customers. <strong>Monta emerged as the ideal all-in-one solution.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Key Reasons:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Self-service enablement<\/strong>: Clients could manage their own chargers, significantly reducing inbound support volume.<\/li>\n\n\n\n<li><strong>Installer tools and pre-configured chargers<\/strong>: Enabled consistent, one-trip installations, saving time and reducing maintenance visits.<\/li>\n\n\n\n<li><strong>Automated financial management<\/strong>: Invoicing and payout automation eliminated manual errors and improved revenue control.<\/li>\n\n\n\n<li><strong>All-in-one platform<\/strong>: Installation, maintenance, and customer management in one place\u2014streamlining OZECAR\u2019s entire operation.<\/li>\n<\/ul>\n\n\n\n<p>Monta\u2019s intuitive interface also allowed end users to interact with their charging stations easily, minimizing confusion and increasing satisfaction.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Results<\/h2>\n\n\n\n<p>Since switching to Monta:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Support Costs Down 80%<\/h3>\n\n\n\n<p>Empowered users and streamlined onboarding drastically reduced the need for reactive support\u2014especially during the busy season.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Faster, More Reliable Installations<\/h3>\n\n\n\n<p>Monta\u2019s setup tools cut down coordination time and reduced the need for follow-up visits\u2014improving both speed and quality.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Financial Automation<\/h3>\n\n\n\n<p>Automated invoicing gave OZECAR better billing accuracy, revenue tracking, and regulatory alignment with French compliance standards.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Sustainable Growth<\/h3>\n\n\n\n<p>With operations optimized, OZECAR is confidently scaling to <strong>1,000 chargers by December 2025<\/strong>\u2014a fourfold increase in network size.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">New Market Opportunities<\/h3>\n\n\n\n<p>Monta\u2019s flexible platform lets OZECAR explore <strong>fleet solutions<\/strong> and <strong>service offerings for smaller CPOs<\/strong>, opening new revenue streams.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>OZECAR eliminated operational inefficiencies and manual processes by adopting Monta\u2019s platform\u2014streamlining workflows, automating invoicing, and empowering customers through self-service. As a result, they reduced support costs by 80%, improved customer satisfaction, and positioned themselves to scale from 257 to 1,000 charge points by December 2025 while exploring new revenue opportunities.<\/p>\n","protected":false},"featured_media":2678,"template":"","tags":[41],"case_study_country":[79],"product":[71],"key_features":[72,80,77],"company_size":[],"industry":[],"class_list":["post-2677","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","tag-turnkey-providers","case_study_country-france","product-monta-hub","key_features-dynamicpricing","key_features-ocpp","key_features-payment-options-and-invoicing"],"acf":{"customer_name":"OZECAR","number_of_charge_points":"1000","customer_logo":"https:\/\/monta.com\/app\/uploads\/sites\/23\/2025\/06\/ozecar-logo-2-300x75-1-e1754149899577.png","measurable_result_description":"reduction in support costs during peak seasons for OZECAR"},"_links":{"self":[{"href":"https:\/\/monta.com\/en-us\/wp-json\/wp\/v2\/case-studies\/2677","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/monta.com\/en-us\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/monta.com\/en-us\/wp-json\/wp\/v2\/types\/case-studies"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/monta.com\/en-us\/wp-json\/wp\/v2\/media\/2678"}],"wp:attachment":[{"href":"https:\/\/monta.com\/en-us\/wp-json\/wp\/v2\/media?parent=2677"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/monta.com\/en-us\/wp-json\/wp\/v2\/tags?post=2677"},{"taxonomy":"case_study_country","embeddable":true,"href":"https:\/\/monta.com\/en-us\/wp-json\/wp\/v2\/case_study_country?post=2677"},{"taxonomy":"product","embeddable":true,"href":"https:\/\/monta.com\/en-us\/wp-json\/wp\/v2\/product?post=2677"},{"taxonomy":"key_features","embeddable":true,"href":"https:\/\/monta.com\/en-us\/wp-json\/wp\/v2\/key_features?post=2677"},{"taxonomy":"company_size","embeddable":true,"href":"https:\/\/monta.com\/en-us\/wp-json\/wp\/v2\/company_size?post=2677"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/monta.com\/en-us\/wp-json\/wp\/v2\/industry?post=2677"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}