{"id":4951,"date":"2026-02-13T11:59:18","date_gmt":"2026-02-13T10:59:18","guid":{"rendered":"https:\/\/monta.com\/en-us\/?page_id=4951"},"modified":"2026-03-02T10:45:15","modified_gmt":"2026-03-02T09:45:15","slug":"ai-driver-support","status":"publish","type":"page","link":"https:\/\/monta.com\/en-us\/products\/monta-ai\/ai-driver-support\/","title":{"rendered":"Instantly Available Driver Support, Speaking Your Language"},"content":{"rendered":"<section aria-label=\"Instantly Available Driver Support, Speaking Your Language\" class=\"bg-black text-white  rounded-section\"  data-video-block-id=\"block_4e88e92bcd52daadff15742f477cf7aa\" data-video-url=\"https:\/\/youtu.be\/FDFxGry5BNY\" >\n    <div class=\"grid grid-cols-1 md:grid-cols-12 gap-12 items-center\">\n                <div class=\"md:col-span-5\">\n                                                                <h1 class=\"h1 mb-10 \">\n                    Instantly Available Driver Support, Speaking Your Language                <\/h1>\n                                                <div class=\"md:hidden block mb-10 \">\n                                                                    <div class=\"relative cursor-pointer rounded-xl overflow-hidden\" onclick=\"openYoutubeModal('https:\/\/youtu.be\/FDFxGry5BNY')\">\n                        <img decoding=\"async\" title=\"&quot;Wireless Earbuds Design Illustration with Interactive Element&quot;\" src=\"https:\/\/monta.com\/wp-content\/uploads\/2026\/02\/Teaser_LandingPage-1.gif\" alt=\"Minimalistic illustration of a device silhouette on a black background, featuring a prominent blue circular icon above it.\" class=\"rounded-xl\" \/>\n                        <div class=\"absolute inset-0 flex items-center justify-center bg-black\/20 active:bg-black\/30 transition-all duration-300\">\n                            <svg class=\"w-16 h-16 drop-shadow-xl\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\">\n                                <path fill=\"#ffffff\" d=\"M0 256a256 256 0 1 1 512 0 256 256 0 1 1 -512 0zM188.3 147.1c-7.6 4.2-12.3 12.3-12.3 20.9l0 176c0 8.7 4.7 16.7 12.3 20.9s16.8 4.1 24.3-.5l144-88c7.1-4.4 11.5-12.1 11.5-20.5s-4.4-16.1-11.5-20.5l-144-88c-7.4-4.5-16.7-4.7-24.3-.5z\"\/>\n                            <\/svg>\n                        <\/div>\n                    <\/div>\n                            <\/div>\n                        <div class=\"rich-text \">\n                <p>Enhance your driver experience with zero wait times for assistance, 2.4x faster resolution times, and instant response from agents that can talk, troubleshoot, and act to resolve issues &#8211; all at zero cost.<\/p>\n\n            <\/div>\n                                    <a href=\"#hs-form\" class=\"btn-primary-blue mt-8\">\n                Try AI Support            <\/a>\n                                        <a href=\"https:\/\/monta.com\/en-us\/contact-sales\/\"\n                    class=\"btn-outline-white mt-4 ml-0 md:ml-4\">\n                    Speak to an Expert\n                <\/a>\n                                <\/div>\n                <div class=\"md:col-span-6 md:col-start-7 justify-items-end hidden md:block\">\n                                                    <div class=\"relative cursor-pointer group mx-auto max-h-144 rounded-xl overflow-hidden\" onclick=\"openYoutubeModal('https:\/\/youtu.be\/FDFxGry5BNY')\">\n                    <img decoding=\"async\" title=\"&quot;Wireless Earbuds Design Illustration with Interactive Element&quot;\" alt=\"Minimalistic illustration of a device silhouette on a black background, featuring a prominent blue circular icon above it.\" class=\"mx-auto max-h-144 rounded-xl\"\n                        src=\"https:\/\/monta.com\/wp-content\/uploads\/2026\/02\/Teaser_LandingPage-1.gif\" \/>\n                    <div class=\"absolute inset-0 flex items-center justify-center bg-black\/20 group-hover:bg-black\/30 transition-all duration-300\">\n                        <svg class=\"w-20 h-20 drop-shadow-xl transform group-hover:scale-110 transition-transform duration-300\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\">\n                            <path fill=\"#ffffff\" d=\"M0 256a256 256 0 1 1 512 0 256 256 0 1 1 -512 0zM188.3 147.1c-7.6 4.2-12.3 12.3-12.3 20.9l0 176c0 8.7 4.7 16.7 12.3 20.9s16.8 4.1 24.3-.5l144-88c7.1-4.4 11.5-12.1 11.5-20.5s-4.4-16.1-11.5-20.5l-144-88c-7.4-4.5-16.7-4.7-24.3-.5z\"\/>\n                        <\/svg>\n                    <\/div>\n                <\/div>\n                    <\/div>\n            <\/div>\n<\/section>\n\n<div id=\"youtube-modal-block_4e88e92bcd52daadff15742f477cf7aa\" class=\"fixed inset-0 z-[1001] bg-black\/80 hidden items-center justify-center p-3 sm:p-4 md:p-6 lg:p-8\" onclick=\"closeYoutubeModal('block_4e88e92bcd52daadff15742f477cf7aa')\" role=\"dialog\" aria-modal=\"true\" aria-label=\"Video player\">\n    <div class=\"relative w-full max-w-[95vw] md:max-w-[90vw] lg:max-w-[1400px] rounded-xl md:rounded-2xl overflow-hidden shadow-2xl\" style=\"aspect-ratio: 16\/9; max-height: 85vh;\" onclick=\"event.stopPropagation()\" role=\"document\">\n        <button onclick=\"closeYoutubeModal('block_4e88e92bcd52daadff15742f477cf7aa')\" class=\"absolute top-2 right-2 md:top-4 md:right-4 z-[10000] bg-white border-none rounded-full w-8 h-8 md:w-10 md:h-10 cursor-pointer flex items-center justify-center transition-all duration-200 hover:bg-gray-100\" aria-label=\"Close video\">\n            <svg class=\"w-4 h-4 md:w-5 md:h-5 stroke-black\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                <path d=\"M18 6L6 18M6 6l12 12\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n            <\/svg>\n        <\/button>\n        <div id=\"youtube-iframe-block_4e88e92bcd52daadff15742f477cf7aa\" class=\"w-full h-full\"><\/div>\n    <\/div>\n<\/div>\n\n<script>\n(function() {\n    const blockId = 'block_4e88e92bcd52daadff15742f477cf7aa';\n    const videoUrl = 'https:\/\/youtu.be\/FDFxGry5BNY';\n\n    \/\/ Global function to open any YouTube modal by block ID and URL\n    if (!window.openYoutubeModalById) {\n        window.openYoutubeModalById = function(id, url) {\n            const modal = document.getElementById('youtube-modal-' + id);\n            const iframeContainer = document.getElementById('youtube-iframe-' + id);\n\n            if (!modal || !iframeContainer) return;\n\n            \/\/ Extract video ID from YouTube URL\n            const getYouTubeId = (url) => {\n                if (!url) return null;\n                const regExp = \/^.*(youtu.be\\\/|v\\\/|u\\\/\\w\\\/|embed\\\/|watch\\?v=|&v=)([^#&?]*).*\/;\n                const match = url.match(regExp);\n                return (match && match[2].length === 11) ? match[2] : null;\n            };\n\n            const videoId = getYouTubeId(url);\n            if (videoId) {\n                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 };\n    }\n\n    \/\/ Convenience function for this specific block\n    window.openYoutubeModal = function(url) {\n        window.openYoutubeModalById(blockId, url || videoUrl);\n    };\n\n    window.closeYoutubeModal = function(id) {\n        const modal = document.getElementById('youtube-modal-' + id);\n        const iframeContainer = document.getElementById('youtube-iframe-' + id);\n\n        if (!modal || !iframeContainer) return;\n\n        modal.classList.add('hidden');\n        modal.classList.remove('flex');\n        iframeContainer.innerHTML = '';\n        document.body.style.overflow = '';\n    };\n\n    \/\/ ESC key handler\n    document.addEventListener('keydown', function(e) {\n        if (e.key === 'Escape') {\n            const modal = document.getElementById('youtube-modal-' + blockId);\n            if (modal && !modal.classList.contains('hidden')) {\n                closeYoutubeModal(blockId);\n            }\n        }\n    });\n\n    \/\/ Hash link support - listen for #openYoutubeModal\n    if (!window.youtubeModalHashListenerAdded) {\n        window.youtubeModalHashListenerAdded = true;\n\n        const checkHash = function() {\n            if (window.location.hash === '#openYoutubeModal' || window.location.hash === '#playVideo') {\n                window.openTextImageVideo();\n                \/\/ Remove hash without affecting history\n                history.replaceState(null, null, ' ');\n            }\n        };\n\n        \/\/ Check on page load\n        checkHash();\n\n        \/\/ Check when hash changes\n        window.addEventListener('hashchange', checkHash);\n    }\n})();\n<\/script>\n\n\n<section aria-label=\"AI Support in Action\" class=\"bg-transparent  py-8 md:py-24 rounded-section\">\n\n        \n                <div class=\"mb-12 md:mb-16\">\n                                                <h2 class=\"h2 font-bold mb-4 \">AI Support in Action<\/h2>\n                                                <\/div>\n        \n        \n        <div class=\"grid grid-cols-2 md:grid-cols-3 gap-2 md:gap-4\">\n\n                        \n            \n                                                                <div class=\"bg-grey rounded-2xl p-4 md:p-8 flex flex-col gap-5 min-h-[200px] md:min-h-0 relative\">\n                                                        <div>\n                                                    <div class=\"text-4xl md:text-5xl font-bold   mb-2 transition-colors duration-300\">\n                                2.4x\n                            <\/div>\n                                                                            <div class=\"  intro transition-colors duration-300\">\n                                Faster than human agents\n                            <\/div>\n                                            <\/div>\n                                                        <\/div>\n                            \n                                                                <div class=\"bg-grey rounded-2xl p-4 md:p-8 flex flex-col gap-5 min-h-[200px] md:min-h-0 relative\">\n                                                        <div>\n                                                    <div class=\"text-4xl md:text-5xl font-bold   mb-2 transition-colors duration-300\">\n                                Zero wait time\n                            <\/div>\n                                                                            <div class=\"  intro transition-colors duration-300\">\n                                Immediate response, no queues or hold music\n                            <\/div>\n                                            <\/div>\n                                                        <\/div>\n                            \n            \n            \n            \n            \n            \n                                                                <div class=\"bg-grey rounded-2xl p-4 md:p-8 flex flex-col gap-5 min-h-[200px] md:min-h-0 relative order-3 md:order-none\">\n                                                        <div>\n                                                    <div class=\"text-4xl md:text-5xl font-bold   mb-2 transition-colors duration-300\">\n                                Zero cost\n                            <\/div>\n                                                                            <div class=\"  intro transition-colors duration-300\">\n                                Available to Monta operators for free\n                            <\/div>\n                                            <\/div>\n                                                        <\/div>\n                            \n            \n                        \n\n        <\/div>\n\n<\/section>\n\n\n<section aria-label=\"From Issue to Resolution\" class=\"bg-black text-white  rounded-section\">\n    <div class=\"md:grid md:grid-cols-12\">\n                <div class=\"md:col-span-5 mb-8 md:mb-0\">\n            \n             <h2>  From Issue to Resolution  <\/h2>         <\/div>\n        <div class=\"rich-text intro md:col-start-8 md:col-span-5 mb-6\">\n            \n        <\/div>\n    <\/div>\n\n        <div class=\"-mx-4 md:-mx-10\">\n        <tab-slider data-tabs='[{\"tab_title\":\"use cases\",\"tab_items\":[{\"title\":\"Locate chargers\",\"description\":\"\\u003Cdiv class=\\u0022flex flex-col h-full\\u0022\\u003E\\n\\u003Cp\\u003EBy ID, address or description\\u003C\\\/p\\u003E\\n\\u003Cp class=\\u0022mt-auto\\u0022\\u003EAverage duration: 2 \\u0026#8211; 3 seconds\\u003C\\\/p\\u003E\\n\\u003C\\\/div\\u003E\\n\",\"image\":{\"ID\":5033,\"id\":5033,\"title\":\"\\u0022Smartphone Text Message about Phone Charger 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payment receipts\",\"description\":\"\\u003Cdiv class=\\u0022flex flex-col h-full\\u0022\\u003E\\n\\u003Cp\\u003EBy SMS to the driver for record\\u003C\\\/p\\u003E\\n\\u003Cp class=\\u0022mt-auto\\u0022\\u003EAverage duration: 2 \\u0026#8211; 3 seconds\\u003C\\\/p\\u003E\\n\\u003C\\\/div\\u003E\\n\",\"image\":{\"ID\":5032,\"id\":5032,\"title\":\"Digital Receipt Notification on Mobile Phone\",\"filename\":\"Issues-2-Receipt.png\",\"filesize\":0,\"url\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Issues-2-Receipt.png\",\"link\":\"https:\\\/\\\/monta.com\\\/en-us\\\/digital-receipt-notification-on-mobile-phone\\\/\",\"alt\":\"A blue phone icon beside a speech bubble stating, \\u0022I can send a receipt to your phone...\\u0022 on a white background.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"digital-receipt-notification-on-mobile-phone\",\"status\":\"inherit\",\"uploaded_to\":0,\"date\":\"2026-02-16 13:48:08\",\"modified\":\"2026-02-16 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Command sent.\\u0022 against a dark background.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"smartphone-charger-reboot-message-notification\",\"status\":\"inherit\",\"uploaded_to\":0,\"date\":\"2026-02-16 13:48:06\",\"modified\":\"2026-02-16 13:48:06\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/en-us\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":680,\"height\":400,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Issues-3-Reboot-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Issues-3-Reboot-300x176.png\",\"medium-width\":300,\"medium-height\":176,\"medium_large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Issues-3-Reboot.png\",\"medium_large-width\":680,\"medium_large-height\":400,\"large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Issues-3-Reboot.png\",\"large-width\":680,\"large-height\":400,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Issues-3-Reboot.png\",\"1536x1536-width\":680,\"1536x1536-height\":400,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Issues-3-Reboot.png\",\"2048x2048-width\":680,\"2048x2048-height\":400}},\"category\":false},{\"title\":\"Unlock cable\",\"description\":\"\\u003Cdiv class=\\u0022flex flex-col h-full\\u0022\\u003E\\n\\u003Cp\\u003EUnlock a charger to release a stuck cable\\u003C\\\/p\\u003E\\n\\u003Cp class=\\u0022mt-auto\\u0022\\u003EAverage duration: 5 \\u0026#8211; 15 seconds\\u003C\\\/p\\u003E\\n\\u003C\\\/div\\u003E\\n\",\"image\":{\"ID\":5030,\"id\":5030,\"title\":\"\\u0022Unlocking the Cable: Communication Alert Visual\\u0022\",\"filename\":\"Issues-4-Unlock.png\",\"filesize\":0,\"url\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Issues-4-Unlock.png\",\"link\":\"https:\\\/\\\/monta.com\\\/en-us\\\/unlocking-the-cable-communication-alert-visual\\\/\",\"alt\":\"A blue telephone icon beside a text box displaying the message, \\u201cI\\u2019m unlocking the cable...\\u201d on a white background.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"unlocking-the-cable-communication-alert-visual\",\"status\":\"inherit\",\"uploaded_to\":0,\"date\":\"2026-02-16 13:48:05\",\"modified\":\"2026-02-16 13:48:05\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/en-us\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":680,\"height\":400,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Issues-4-Unlock-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Issues-4-Unlock-300x176.png\",\"medium-width\":300,\"medium-height\":176,\"medium_large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Issues-4-Unlock.png\",\"medium_large-width\":680,\"medium_large-height\":400,\"large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Issues-4-Unlock.png\",\"large-width\":680,\"large-height\":400,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Issues-4-Unlock.png\",\"1536x1536-width\":680,\"1536x1536-height\":400,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Issues-4-Unlock.png\",\"2048x2048-width\":680,\"2048x2048-height\":400}},\"category\":false},{\"title\":\"Stop a charge\",\"description\":\"\\u003Cdiv class=\\u0022flex flex-col h-full\\u0022\\u003E\\n\\u003Cp\\u003EStop a charge that the user says isn\\u2019t stopping or can\\u2019t be stopped\\u003C\\\/p\\u003E\\n\\u003Cp class=\\u0022mt-auto\\u0022\\u003EAverage duration: \\u0026lt; 10 seconds\\u003C\\\/p\\u003E\\n\\u003C\\\/div\\u003E\\n\",\"image\":{\"ID\":5029,\"id\":5029,\"title\":\"Sending Stop Command via Phone: Awaiting Response\",\"filename\":\"Issues-5-Stop.png\",\"filesize\":0,\"url\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Issues-5-Stop.png\",\"link\":\"https:\\\/\\\/monta.com\\\/en-us\\\/sending-stop-command-via-phone-awaiting-response\\\/\",\"alt\":\"A blue telephone icon beside a message box displaying the text: \\u0022Sending the stop command now... Wait...\\u0022 on a white background.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"sending-stop-command-via-phone-awaiting-response\",\"status\":\"inherit\",\"uploaded_to\":0,\"date\":\"2026-02-16 13:48:04\",\"modified\":\"2026-02-16 13:48:04\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/en-us\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":680,\"height\":400,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Issues-5-Stop-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Issues-5-Stop-300x176.png\",\"medium-width\":300,\"medium-height\":176,\"medium_large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Issues-5-Stop.png\",\"medium_large-width\":680,\"medium_large-height\":400,\"large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Issues-5-Stop.png\",\"large-width\":680,\"large-height\":400,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Issues-5-Stop.png\",\"1536x1536-width\":680,\"1536x1536-height\":400,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Issues-5-Stop.png\",\"2048x2048-width\":680,\"2048x2048-height\":400}},\"category\":false},{\"title\":\"Send webpayment link\",\"description\":\"\\u003Cdiv class=\\u0022flex flex-col h-full\\u0022\\u003E\\n\\u003Cp\\u003EOffer a way to start a charge when user has issues with QR, app, charge key\\u003C\\\/p\\u003E\\n\\u003Cp class=\\u0022mt-auto\\u0022\\u003EAverage duration: 2 \\u0026#8211; 3 seconds\\u003C\\\/p\\u003E\\n\\u003C\\\/div\\u003E\\n\",\"image\":{\"ID\":5028,\"id\":5028,\"title\":\"Efficient Communication: Initiating Charge via Link Notification\",\"filename\":\"Issues-6-Webpayment.png\",\"filesize\":0,\"url\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Issues-6-Webpayment.png\",\"link\":\"https:\\\/\\\/monta.com\\\/en-us\\\/efficient-communication-initiating-charge-via-link-notification\\\/\",\"alt\":\"A speech bubble with text saying, \\u0022I\\u2019ll send you a link to start your charge,\\u0022 next to a blue phone icon on a white background.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"efficient-communication-initiating-charge-via-link-notification\",\"status\":\"inherit\",\"uploaded_to\":0,\"date\":\"2026-02-16 13:48:03\",\"modified\":\"2026-02-16 13:48:03\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/en-us\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":680,\"height\":400,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Issues-6-Webpayment-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Issues-6-Webpayment-300x176.png\",\"medium-width\":300,\"medium-height\":176,\"medium_large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Issues-6-Webpayment.png\",\"medium_large-width\":680,\"medium_large-height\":400,\"large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Issues-6-Webpayment.png\",\"large-width\":680,\"large-height\":400,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Issues-6-Webpayment.png\",\"1536x1536-width\":680,\"1536x1536-height\":400,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Issues-6-Webpayment.png\",\"2048x2048-width\":680,\"2048x2048-height\":400}},\"category\":false}]}]' bg=\"black\" timeline=\"false\"\/>\n    <\/div>\n    <\/section>\n\n<section aria-label=\"Full Driver Support, Zero Headcount\" class=\" md:mx-15 md:px-26 py-10 rounded-section bg-primary-blue md:flex md:items-center md:justify-between\">\n    <h3 class=\" text-white mb-5 md:mb-0 mr-0 md:mr-20\">Full Driver Support, Zero Headcount<\/h3>\n        <div class=\"flex flex-col md:flex-row gap-4 items-stretch\">\n        <a href=\"#hs-form\"\n            class=\"btn-primary-black whitespace-nowrap flex items-center gap-2 justify-center\">\n            Try AI Support            <div\n    class=\"size-5.5 border-white rounded-full border-2 place-content-center grid\" \n    >\n    <span href=\"#\" class=\"text-sm text-white ml-auto\">\u2192<\/span>\n<\/div>        <\/a>\n            <\/div>\n        <\/section>\n\n<section aria-label=\"Speaks Your Drivers' Language and Holds Natural Conversations\" class=\"bg-grey text-charcoal  rounded-section\">\n    \n            <div class=\"pill-label text-primary-blue border-primary-blue md:mb-9 mb-5\">Human-like, multilingual<\/div>\n    \n    <div class=\"md:grid md:grid-cols-12\">\n        <div class=\"md:col-span-5 mb-5 md:mb-0\">\n             <h2>  Speaks Your Drivers&#8217; Language and Holds Natural Conversations  <\/h2>         <\/div>\n        <div class=\"md:col-start-8 md:col-span-5 md:px-6\">\n            <div class=\"rich-text intro mb-6\">\n                \n            <\/div>\n                    <\/div>\n    <\/div>\n\n    <illustration-list data-items='[{\"title\":\"No language barriers\",\"description\":\"\\u003Cp\\u003E11 languages supported including English, German, French, Dutch, Spanish and Italian\\u003C\\\/p\\u003E\\n\",\"illustration_type\":\"image\",\"illustration\":{\"ID\":5036,\"id\":5036,\"title\":\"Multilingual customer support communication illustration\",\"filename\":\"Humanlike_Languages-1.png\",\"filesize\":0,\"url\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Languages-1.png\",\"link\":\"https:\\\/\\\/monta.com\\\/en-us\\\/multilingual-customer-support-communication-illustration\\\/\",\"alt\":\"A blue phone icon with sound waves on the left, accompanied by greetings in various languages on the right against a dark background.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"multilingual-customer-support-communication-illustration\",\"status\":\"inherit\",\"uploaded_to\":0,\"date\":\"2026-02-16 13:57:12\",\"modified\":\"2026-02-16 13:57:12\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/en-us\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":1300,\"height\":1000,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Languages-1-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Languages-1-300x231.png\",\"medium-width\":300,\"medium-height\":231,\"medium_large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Languages-1-768x591.png\",\"medium_large-width\":768,\"medium_large-height\":591,\"large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Languages-1-1024x788.png\",\"large-width\":1024,\"large-height\":788,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Languages-1.png\",\"1536x1536-width\":1300,\"1536x1536-height\":1000,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Languages-1.png\",\"2048x2048-width\":1300,\"2048x2048-height\":1000}},\"illustration_mobile\":false,\"show_link\":false,\"link_title\":\"\",\"link\":null},{\"title\":\"Zero abandonment\",\"description\":\"\\u003Cp\\u003E0% call abandonment vs. 27% with human phone queues. Instant pickup and follow-through to resolution, in the driver\\u0026#8217;s own language, means nobody hangs up frustrated\\u003C\\\/p\\u003E\\n\",\"illustration_type\":\"image\",\"illustration\":{\"ID\":5038,\"id\":5038,\"title\":\"Driver Support Call Interface with Duration Display\",\"filename\":\"Humanlike_Abandonment-1.png\",\"filesize\":0,\"url\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Abandonment-1.png\",\"link\":\"https:\\\/\\\/monta.com\\\/en-us\\\/driver-support-call-interface-with-duration-display\\\/\",\"alt\":\"A dark interface showing a blue phone icon, with \\u0022Driver Support\\u0022 and a timer indicating 00:42, set against a black background.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"driver-support-call-interface-with-duration-display\",\"status\":\"inherit\",\"uploaded_to\":0,\"date\":\"2026-02-16 13:57:15\",\"modified\":\"2026-02-16 13:57:15\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/en-us\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":1300,\"height\":1000,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Abandonment-1-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Abandonment-1-300x231.png\",\"medium-width\":300,\"medium-height\":231,\"medium_large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Abandonment-1-768x591.png\",\"medium_large-width\":768,\"medium_large-height\":591,\"large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Abandonment-1-1024x788.png\",\"large-width\":1024,\"large-height\":788,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Abandonment-1.png\",\"1536x1536-width\":1300,\"1536x1536-height\":1000,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Abandonment-1.png\",\"2048x2048-width\":1300,\"2048x2048-height\":1000}},\"illustration_mobile\":false,\"show_link\":false,\"link_title\":\"\",\"link\":null},{\"title\":\"Natural conversation flow\",\"description\":\"\\u003Cp\\u003EDrivers describe their issue freely. The AI understands context, asks clarifying questions, and locates the right charger by serial number, location, or description\\u003C\\\/p\\u003E\\n\",\"illustration_type\":\"image\",\"illustration\":{\"ID\":5037,\"id\":5037,\"title\":\"\\u0022Illustration of Phone Call Interface Icons and Sound Waves\\u0022\",\"filename\":\"Humanlike_Context-1.png\",\"filesize\":0,\"url\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Context-1.png\",\"link\":\"https:\\\/\\\/monta.com\\\/en-us\\\/illustration-of-phone-call-interface-icons-and-sound-waves\\\/\",\"alt\":\"A blue phone icon with sound waves on the left, accompanied by circular black icons on the right representing contact, alert, mute, location, and help.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"illustration-of-phone-call-interface-icons-and-sound-waves\",\"status\":\"inherit\",\"uploaded_to\":0,\"date\":\"2026-02-16 13:57:14\",\"modified\":\"2026-02-16 13:57:14\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/en-us\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":1300,\"height\":1000,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Context-1-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Context-1-300x231.png\",\"medium-width\":300,\"medium-height\":231,\"medium_large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Context-1-768x591.png\",\"medium_large-width\":768,\"medium_large-height\":591,\"large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Context-1-1024x788.png\",\"large-width\":1024,\"large-height\":788,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Context-1.png\",\"1536x1536-width\":1300,\"1536x1536-height\":1000,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Context-1.png\",\"2048x2048-width\":1300,\"2048x2048-height\":1000}},\"illustration_mobile\":false,\"show_link\":false,\"link_title\":\"\",\"link\":null}]' bg=\"grey\"><\/illustration-list>\n    \n<\/section>\n\n<section aria-label=\"Investigates Issues and Executes Resolution within Call Context\" class=\"bg-transparent text-black  rounded-section\">\n    <div class=\"\">\n                    <div class=\"pill-label text-primary-blue border-primary-blue mb-10\">Integrated agents<\/div>\n        \n        <div class=\"grid grid-cols-1 md:grid-cols-2 gap-8 md:gap-22 h-full\">\n            <div class=\"flex flex-col  md:sticky md:top-25 md:self-start \">\n                <div>\n                     <h2  class=\"h2 mb-6 md:mb-10 col-end-2\">Investigates Issues and Executes Resolution within Call Context  <\/h2>                                                         <\/div>\n                \n            <\/div>\n            \n            \n            <div class=\"h-auto md:pr-6\">\n                                                                                                <div class=\" pb-6 md:pb-8  md:pl-6 md:pr-16 w-full flex flex-row gap-6 md:gap-10 items-start\" style=\" border-bottom: 1px solid; border-image: linear-gradient(to right, rgba(163, 163, 163, 0), rgb(163, 163, 163), rgba(163, 163, 163, 0)) 1; \">\n                                        <div class=\"flex-shrink-0\">\n                        <img decoding=\"async\" src=\"https:\/\/monta.com\/wp-content\/uploads\/2026\/02\/activity.svg\" alt=\"\" class=\"w-10 h-10 object-contain\" \/>\n                    <\/div>\n                                        <div class=\"flex-1\">\n                                                <h4 class=\"h4  mb-4\">Full issue context<\/h4>\n\n                                                <div class=\"rich-text paragraph \">\n                            <p>The agent accesses charger status, connector state, and site information to diagnose problems accurately before taking action<\/p>\n\n                        <\/div>\n                                                                    <\/div>\n                <\/div>\n                                                <div class=\" py-6 md:py-8  md:pl-6 md:pr-16 w-full flex flex-row gap-6 md:gap-10 items-start\" style=\" border-bottom: 1px solid; border-image: linear-gradient(to right, rgba(163, 163, 163, 0), rgb(163, 163, 163), rgba(163, 163, 163, 0)) 1; \">\n                                        <div class=\"flex-shrink-0\">\n                        <img decoding=\"async\" src=\"https:\/\/monta.com\/wp-content\/uploads\/2026\/02\/cable.svg\" alt=\"\" class=\"w-10 h-10 object-contain\" \/>\n                    <\/div>\n                                        <div class=\"flex-1\">\n                                                <h4 class=\"h4  mb-4\">Direct charger commands<\/h4>\n\n                                                <div class=\"rich-text paragraph \">\n                            <p>Sends OCPP commands to reboot chargers, unlock cables, stop charge sessions, and sync charger state. No human intermediary needed.<\/p>\n\n                        <\/div>\n                                                                    <\/div>\n                <\/div>\n                                                <div class=\" py-6 md:py-8  md:pl-6 md:pr-16 w-full flex flex-row gap-6 md:gap-10 items-start\" style=\"\">\n                                        <div class=\"flex-shrink-0\">\n                        <img decoding=\"async\" src=\"https:\/\/monta.com\/wp-content\/uploads\/2026\/02\/paper-plane.svg\" alt=\"\" class=\"w-10 h-10 object-contain\" \/>\n                    <\/div>\n                                        <div class=\"flex-1\">\n                                                <h4 class=\"h4  mb-4\">Driver communication tools<\/h4>\n\n                                                <div class=\"rich-text paragraph \">\n                            <p>Sends payment receipts, web payment links, and app download links directly to the driver&#8217;s phone via SMS during the call to get drivers back on the road.<\/p>\n\n                        <\/div>\n                                                                    <\/div>\n                <\/div>\n                \n            <\/div>\n                    <\/div>\n    <\/div>\n\n<\/section>\n\n<section aria-label=\"Your First Line of Support Representing Your Brand\" class=\"bg-black text-white  rounded-section\">\n    \n            <div class=\"pill-label text-light-blue border-light-blue md:mb-9 mb-5\">Customizable<\/div>\n    \n    <div class=\"md:grid md:grid-cols-12\">\n        <div class=\"md:col-span-5 mb-5 md:mb-0\">\n             <h2>  Your First Line of Support Representing Your Brand  <\/h2>         <\/div>\n        <div class=\"md:col-start-8 md:col-span-5 md:px-6\">\n            <div class=\"rich-text intro mb-6\">\n                \n            <\/div>\n                    <\/div>\n    <\/div>\n\n    <illustration-list data-items='[{\"title\":\"Operator-aware routing\",\"description\":\"\\u003Cp\\u003EThe agent identifies which charger the driver is calling about and applies the correct context, knowledge, and escalation path automatically\\u003C\\\/p\\u003E\\n\",\"illustration_type\":\"image\",\"illustration\":{\"ID\":5026,\"id\":5026,\"title\":\"Voice Call Analytics Diagram: Tracking Call Data Visualisation\",\"filename\":\"Customisable_Operator.png\",\"filesize\":0,\"url\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Customisable_Operator.png\",\"link\":\"https:\\\/\\\/monta.com\\\/en-us\\\/voice-call-analytics-diagram-tracking-call-data-visualisation\\\/\",\"alt\":\"A black background features a central blue phone icon, with branching white audio waveforms arranged in a structured layout.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"voice-call-analytics-diagram-tracking-call-data-visualisation\",\"status\":\"inherit\",\"uploaded_to\":0,\"date\":\"2026-02-16 13:48:00\",\"modified\":\"2026-02-16 13:48:00\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/en-us\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":1300,\"height\":1000,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Customisable_Operator-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Customisable_Operator-300x231.png\",\"medium-width\":300,\"medium-height\":231,\"medium_large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Customisable_Operator-768x591.png\",\"medium_large-width\":768,\"medium_large-height\":591,\"large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Customisable_Operator-1024x788.png\",\"large-width\":1024,\"large-height\":788,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Customisable_Operator.png\",\"1536x1536-width\":1300,\"1536x1536-height\":1000,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Customisable_Operator.png\",\"2048x2048-width\":1300,\"2048x2048-height\":1000}},\"illustration_mobile\":false,\"show_link\":false,\"link_title\":\"\",\"link\":null},{\"title\":\"Configurable 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bg=\"black\"><\/illustration-list>\n    \n<\/section>\n\n<section aria-label=\"Certified to the Highest Security Standards\" class=\"bg-white text-black  rounded-section\">\n    <div class=\"md:grid md:grid-cols-12\">\n                <div class=\"col-span-12\">\n            <div class=\"pill-label text-primary-blue border-primary-blue mb-4\">\n                Enterprise-ready            <\/div>\n        <\/div>\n                <div class=\"md:col-span-5 mb-8 md:mb-0\">\n            \n             <h2>  Certified to the Highest Security Standards  <\/h2>         <\/div>\n        <div class=\"rich-text intro md:col-start-8 md:col-span-5 mb-6\">\n            \n        <\/div>\n    <\/div>\n\n        <div class=\"-mx-4 md:-mx-10\">\n        <tab-slider data-tabs='[{\"tab_title\":\"security\",\"tab_items\":[{\"title\":\"SOC 2 Type II \\u0026 ISO 27001 certified\",\"description\":\"\\u003Cp\\u003EDriver data, call transcripts, and interaction logs are protected by the same security standards trusted by enterprise operators across Europe and North America\\u003C\\\/p\\u003E\\n\",\"image\":false,\"category\":false},{\"title\":\"Full call observability\",\"description\":\"\\u003Cp\\u003EComplete audit trail of call and interaction history and supporting data to continuously learn and improve quality over time\\u003C\\\/p\\u003E\\n\",\"image\":false,\"category\":false},{\"title\":\"Resolution rate monitoring\",\"description\":\"\\u003Cp\\u003ESee exactly how the agent performs across issue types, from cable stuck to charger errors, so you can identify gaps and fine-tune coverage where it matters\\u003C\\\/p\\u003E\\n\",\"image\":false,\"category\":false}]}]' bg=\"white\" timeline=\"false\"\/>\n    <\/div>\n    <\/section>\n\n<section aria-label=\"FAQs\" class=\"md:px-42 bg-transparent rounded-section \">\n<div class=\"grid grid-cols-1 md:grid-cols-12 md:mb-31 mb-10\">\n     <h2  class=\"h2  mb-7 md:mb-0  col-span-12 mx-auto \" >FAQs <\/h2>     <\/div>\n<div class=\"w-full md:w-3\/4 mx-auto\">\n    <div class=\"faq-wrapper border-faded-grey-horizontal border-b-0 border-t-1 mt-11\">\n                        <faq title=\"How quickly can AI driver support be set up for my charging network?\" content=\"&lt;p&gt;Monta&amp;#8217;s AI driver support works out of the box for any operator on the Monta platform, no custom integration or development work required. The AI connects directly to your chargers through the Monta backend, so it can immediately perform actions like reboots, cable unlocks, and session stops across your entire network. It&amp;#8217;s already live in all our markets.&lt;\/p&gt;\n\" background=\"transparent\"><\/faq>\n                    <faq title=\"What languages does the AI support agent speak?\" content=\"&lt;p&gt;The AI agent automatically detects the caller&amp;#8217;s language and switches accordingly, no menu selection required. It currently supports English, Danish, German, French, Dutch, Spanish, Italian, Norwegian, Swedish, Portuguese and Finnish, making it suitable for operators running multi-country charging networks across Europe, the UK and North America.&lt;\/p&gt;\n\" background=\"transparent\"><\/faq>\n                    <faq title=\"What happens if the AI can&#039;t resolve a driver&#039;s issue?\" content=\"&lt;p&gt;The AI always attempts a genuine resolution before escalating. If the issue requires human expertise\u2014such as a billing dispute, physical hardware damage, or an operator-specific backend problem\u2014the AI transfers the call to a human support agent with full context. This means drivers never repeat themselves, and your support team only handles cases that truly need their attention.&lt;\/p&gt;\n\" background=\"transparent\"><\/faq>\n                    <faq title=\"How does AI driver support improve my operations?\" content=\"&lt;p&gt;AI driver support eliminates queue wait times (from an average of 43 seconds to zero), answers 100% of incoming calls (reducing abandonment from 27% to 0%), and cuts average call duration from over 6 minutes to under 3. This frees your support team to focus on complex issues while routine requests like receipts, reboots, and cable unlocks are handled automatically\u2014around the clock, across all time zones, without additional staffing&lt;\/p&gt;\n\" background=\"transparent\"><\/faq>\n                    <faq title=\"Does the AI replace my existing support team?\" content=\"&lt;p&gt;No. The AI handles the repetitive, high-volume calls that consume most of your team&amp;#8217;s time\u2014receipt requests, cable unlocks, charger reboots\u2014so your human agents can focus on complex cases that actually need their expertise. Think of it as a first responder that resolves straightforward issues instantly and only passes along calls that genuinely require a person.&lt;\/p&gt;\n\" background=\"transparent\"><\/faq>\n                    <faq title=\"How does AI driver support handle calls outside of business hours?\" content=\"&lt;p&gt;It doesn&amp;#8217;t distinguish between business hours and after-hours\u2014it provides the same instant, fully capable support at 3am as it does at 3pm. This is particularly valuable for overnight cable-stuck situations or charger errors, where drivers would otherwise wait until morning. 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