{"id":21146,"date":"2025-05-09T08:03:59","date_gmt":"2025-05-09T07:03:59","guid":{"rendered":"https:\/\/monta.com\/en\/?post_type=case-studies&#038;p=21146"},"modified":"2026-02-27T13:28:42","modified_gmt":"2026-02-27T12:28:42","slug":"mr-charger","status":"publish","type":"case-studies","link":"https:\/\/monta.com\/en\/case-studies\/mr-charger\/","title":{"rendered":"Powering 63 UK Sites: Mr Charger\u2019s journey to full control with Monta"},"content":{"rendered":"<figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2500\" height=\"1281\" src=\"https:\/\/monta.com\/app\/uploads\/sites\/12\/2025\/05\/mr-charger-1.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"A man in a black vest installs an electric charger on a wall, while a woman in a blue hoodie observes attentively.\" style=\"object-fit:cover;\" srcset=\"https:\/\/monta.com\/app\/uploads\/sites\/12\/2025\/05\/mr-charger-1.jpg 2500w, https:\/\/monta.com\/app\/uploads\/sites\/12\/2025\/05\/mr-charger-1-300x154.jpg 300w, https:\/\/monta.com\/app\/uploads\/sites\/12\/2025\/05\/mr-charger-1-1024x525.jpg 1024w, https:\/\/monta.com\/app\/uploads\/sites\/12\/2025\/05\/mr-charger-1-150x77.jpg 150w, https:\/\/monta.com\/app\/uploads\/sites\/12\/2025\/05\/mr-charger-1-768x394.jpg 768w, https:\/\/monta.com\/app\/uploads\/sites\/12\/2025\/05\/mr-charger-1-1536x787.jpg 1536w, https:\/\/monta.com\/app\/uploads\/sites\/12\/2025\/05\/mr-charger-1-2048x1049.jpg 2048w\" sizes=\"auto, (max-width: 2500px) 100vw, 2500px\" title=\"\"><\/figure>\n\n\n<h2 class=\"wp-block-heading\">Key results:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>350 charge points, across 63 sites in the UK<\/li>\n\n\n\n<li>Over 35,000 successful charging sessions to date, with 1,725 in April<\/li>\n\n\n\n<li>Serving a wide range of customer types, including; hotels, fleets, commercial businesses, leisure facilities, emergency services and trading estates.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Background<\/h2>\n\n\n\n<p>Mr Charger is a UK-nationwide OZEV-approved solutions provider, offering a turnkey service for electric vehicle (EV) infrastructure. From domestic to commercial installations, including groundworks, management, and ongoing maintenance, Mr Charger delivers a 360\u00b0 experience. Their primary focus lies in managing the full lifecycle of charge points &#8211; especially in multi-family residential developments, from installation through to long-term service and support.<\/p>\n\n\n\n<p>With the rise in demand driven by <a href=\"https:\/\/www.rolecserv.com\/News\/a-housing-developer&#039;s-guide-to-the-part-s-regulations\" target=\"_blank\" rel=\"noopener\">Part S Building Regulations<\/a>, developers must now install EV charge points in all new homes with parking. Mr Charger steps in post-construction to bridge the gap between property developers and management companies &#8211; ensuring charge points are properly commissioned, maintained, and fully operational for residents and visitors.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The challenge: Limitations with previous CPMS providers<\/h2>\n\n\n\n<p>Before partnering with Monta, Mr Charger faced significant obstacles with previous charge point management system (CPMS) providers, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Limited self-service<\/strong>: restricted ability to manage clients independently &#8211; often requiring third-party support, which reduced their ability to be agile and efficient, especially when issues arose.&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>Slow, manual onboarding<\/strong>: The process involved manual form-filling, back-and-forth communication, and external management, which delayed deployments.<\/li>\n\n\n\n<li><strong>Lack of functionality &amp; visibility<\/strong>: Once onboarded, the platform offered a minimal feature suite. Mr Charger couldn\u2019t manage tariffs, user access, or network changes without intervention.&nbsp;<\/li>\n<\/ul>\n\n\n<div class=\"max-w-5xl mx-auto \">\n    <quote-slider data-quotes='[{\"title\":\"\\u201cWe were unable to scale efficiently,\",\"quote_text\":\"it was slow, frustrating, and made it difficult to meet client expectations.\\u201d \",\"author\":\"Richard Mills\",\"position\":\"Director of Mr Charger\",\"author_image\":false,\"company_logo\":false,\"button_label\":\"\",\"button_link\":\"\"}]' data-background=\"transparent\" \/>\n<\/div> \n\n\n<h2 class=\"wp-block-heading\">Why Mr Charger chose Monta<\/h2>\n\n\n\n<p>Monta provided a powerful, flexible and fully self-service platform that allowed Mr Charger to independently manage their EV charging network, from installation and commissioning to ongoing servicing and support.<\/p>\n\n\n\n<p>Within <a href=\"https:\/\/monta.com\/en\/products\/hub-charge-point-management-system\/\">Monta Hub<\/a>, Monta provided Mr Charger with the ability to manage their network to the high standard they strived for &#8211; and their customers expected. If Mr Charger needed support from Monta, the assignment of a dedicated Customer Support Manager, as well as a 24\/7 support team &#8211; supported by a 110+ strong team of&nbsp; engineers, gave reassurance.&nbsp;<\/p>\n\n\n\n<p>Further, Monta\u2019s onboarding process &#8211; which enabled the commissioning of charge points, and set-up of users quickly, intuitively and within a user-friendly interface further assured Mr Charger that Monta was the correct partner.&nbsp;<\/p>\n\n\n<div class=\"max-w-5xl mx-auto \">\n    <quote-slider data-quotes='[{\"title\":\"\\u201cWith Monta, we can onboard clients ourselves, manage tariffs,\",\"quote_text\":\"and deliver better service -\\u00a0 all in real time. That\\u2019s why it\\u2019s now our default platform.\\u201d \",\"author\":\"Richard Mills\",\"position\":\"Director of Mr Charger\",\"author_image\":false,\"company_logo\":false,\"button_label\":\"\",\"button_link\":\"\"}]' data-background=\"transparent\" \/>\n<\/div> \n\n\n<h2 class=\"wp-block-heading\">The results<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">1. Seamless self-service &amp; faster deployments<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Easy-to-use interface and commissioning tools enable Mr Charger to install and activate multiple charge points quickly &#8211; even in bulk.<\/li>\n\n\n\n<li>On-site support features (like <a href=\"https:\/\/monta.com\/en\/help-center\/create-installer-job\/\">installer jobs<\/a>) allow engineers to complete jobs on the same day, avoiding costly return visits.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">2. Full operational control<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mr Charger can now manage user access, apply dynamic tariffs, set up load balancing, and more &#8211; all without third-party intervention.<\/li>\n\n\n\n<li><a href=\"https:\/\/monta.com\/en\/products\/hub-charge-point-management-system\/\">Monta Hub<\/a> provides full visibility and control across the network.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">3. Scalable support for developers &amp; property managers<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mr Charger works closely with large developers (10,000+ homes\/year), stepping in when the building is handed over to commission and operating chargers.<\/li>\n\n\n\n<li>They serve as the single point of contact for residents &#8211; handling hardware, software, and maintenance under one contract.<br><\/li>\n<\/ul>\n\n\n<section aria-label=\"The pain points and growth opportunities impacting UK Charge Point Operators in 2025\" class=\"bg-grey text-black  rounded-section\">\n    <div class=\"max-w-4xl mx-auto text-center\">\n                <div class=\"pill-label mb-8 \">\n            White paper        <\/div>\n                                    <h2 class=\"h2 mb-10 \">\n                The pain points and growth opportunities impacting UK Charge Point Operators in 2025            <\/h2>\n                                <div class=\"text-lg mb-10 \">\n            <p>The UK\u2019s transition to electric mobility is at a pivotal moment. As more drivers switch to EVs, the pressure on our charging infrastructure has never been greater. This report highlights both the tremendous progress that has been made and the critical challenges that must be overcome if we are to build a reliable, scalable, and user-friendly charging ecosystem.<\/p>\n        <\/div>\n                                <div class=\"flex flex-col md:flex-row gap-4 justify-center\">\n            <a href=\"https:\/\/monta.com\/en\/downloadables\/the-pain-points-and-growth-opportunities-impacting-uk-charge-point-operators-in-2025\/\" class=\"btn-primary-blue\">\n                Access research paper            <\/a>\n                    <\/div>\n            <\/div>\n<\/section>\n\n\n<h2 class=\"wp-block-heading\">Real-world results: Westminster case study<\/h2>\n\n\n\n<p>In one standout project in Westminster, London, Mr Charger inherited a residential block with non-functional basement chargers. Despite quality electrical work by contractors, there was no network connectivity or software setup in place.<\/p>\n\n\n\n<p>Mr Charger intervened, installing the hardware necessary to maintain a strong connection to the charge point. They then commissioned the units onto Monta in minutes, making them operational again for residents and visitors.&nbsp;<\/p>\n\n\n\n<p>Today, Mr Charger has end-to-end operational control over every charge point on site, via <a href=\"https:\/\/monta.com\/en\/products\/hub-charge-point-management-system\/\">Monta Hub<\/a>. This enables them to remotely monitor and manage charge points &#8211; providing proactive maintenance before issues are even noticed by users.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"1024\" src=\"https:\/\/monta.com\/app\/uploads\/sites\/12\/2025\/05\/IMG_3577-768x1024.webp\" alt=\"\" class=\"wp-image-21225\" title=\"\" srcset=\"https:\/\/monta.com\/app\/uploads\/sites\/12\/2025\/05\/IMG_3577-768x1024.webp 768w, https:\/\/monta.com\/app\/uploads\/sites\/12\/2025\/05\/IMG_3577-225x300.webp 225w, https:\/\/monta.com\/app\/uploads\/sites\/12\/2025\/05\/IMG_3577-113x150.webp 113w, https:\/\/monta.com\/app\/uploads\/sites\/12\/2025\/05\/IMG_3577-1152x1536.webp 1152w, https:\/\/monta.com\/app\/uploads\/sites\/12\/2025\/05\/IMG_3577.webp 1512w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"1024\" src=\"https:\/\/monta.com\/app\/uploads\/sites\/12\/2025\/05\/f5ac01ed-c74b-4b3b-808f-01761e96f9dd-768x1024.webp\" alt=\"\" class=\"wp-image-21226\" title=\"\" srcset=\"https:\/\/monta.com\/app\/uploads\/sites\/12\/2025\/05\/f5ac01ed-c74b-4b3b-808f-01761e96f9dd-768x1024.webp 768w, https:\/\/monta.com\/app\/uploads\/sites\/12\/2025\/05\/f5ac01ed-c74b-4b3b-808f-01761e96f9dd-225x300.webp 225w, https:\/\/monta.com\/app\/uploads\/sites\/12\/2025\/05\/f5ac01ed-c74b-4b3b-808f-01761e96f9dd-113x150.webp 113w, https:\/\/monta.com\/app\/uploads\/sites\/12\/2025\/05\/f5ac01ed-c74b-4b3b-808f-01761e96f9dd-1152x1536.webp 1152w, https:\/\/monta.com\/app\/uploads\/sites\/12\/2025\/05\/f5ac01ed-c74b-4b3b-808f-01761e96f9dd.webp 1200w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">The road ahead<\/h2>\n\n\n\n<p>After a successful year with Monta, Mr Charger is now positioned to scale further &#8211;&nbsp; bringing a high-quality, comprehensive EV charging solution to more sites across the UK.&nbsp;<\/p>\n\n\n<div class=\"max-w-5xl mx-auto \">\n    <quote-slider data-quotes='[{\"title\":\"\\u201cAs we grow, we\\u2019re realising the full benefits of Monta.\",\"quote_text\":\"It\\u2019s a one-stop solution that helps us deliver a better experience to our clients \\u2013 and grow our business.\\u201d \",\"author\":\"Richard Mills\",\"position\":\"Director of Mr Charger\",\"author_image\":false,\"company_logo\":false,\"button_label\":\"\",\"button_link\":\"\"}]' data-background=\"transparent\" \/>\n<\/div> ","protected":false},"excerpt":{"rendered":"<p>Mr Charger, a UK-wide solutions provider, partnered with Monta to address challenges like limited self-service and slow onboarding. Using Monta\u2019s platform, they now manage 350 charge points across 63 UK sites, including Westminster, where they revived non-functional chargers in minutes. Monta enables seamless scaling and efficient EV charging solutions for diverse clients.<\/p>\n","protected":false},"author":35,"featured_media":21201,"menu_order":0,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"tags":[457],"case_study_country":[514],"product":[524],"company_size":[534],"industry":[536,538],"class_list":["post-21146","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","tag-solution-providers","case_study_country-united-kingdom","product-monta-hub","company_size-smb","industry-energy","industry-technology"],"acf":[],"_links":{"self":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/case-studies\/21146","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/types\/case-studies"}],"author":[{"embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/users\/35"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/media\/21201"}],"wp:attachment":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/media?parent=21146"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/tags?post=21146"},{"taxonomy":"case_study_country","embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/case_study_country?post=21146"},{"taxonomy":"product","embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/product?post=21146"},{"taxonomy":"company_size","embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/company_size?post=21146"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/industry?post=21146"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}