{"id":24578,"date":"2025-07-28T07:48:21","date_gmt":"2025-07-28T06:48:21","guid":{"rendered":"https:\/\/monta.com\/en\/?post_type=case-studies&#038;p=24578"},"modified":"2026-02-27T13:05:33","modified_gmt":"2026-02-27T12:05:33","slug":"80-faster-onboarding-and-78-fewer-support-tickets-sevadis-transforms-operations-with-monta","status":"publish","type":"case-studies","link":"https:\/\/monta.com\/en\/case-studies\/80-faster-onboarding-and-78-fewer-support-tickets-sevadis-transforms-operations-with-monta\/","title":{"rendered":"80% faster onboarding and 78% fewer support tickets: Sevadis transforms operations with Monta"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Customer background<\/h2>\n\n\n\n<p>Since 2016, <strong>Sevadis<\/strong> has been at the forefront of electric vehicle (EV) charging solutions in the UK, supplying, installing, and supporting EV charge points for residential developments, commercial sites, and individual customers.&nbsp;<\/p>\n\n\n\n<p>With a commitment to quality and innovation, Sevadis is the trusted choice for industry-leading names like <strong>British Airways, Unilever<\/strong>, and <strong>Marks &amp; Spencer<\/strong>. Their loyal UK-wide customer base trusts them to provide; high-performing, reliable charging stations, easy and efficient installations, and reliable customer service &#8211; for a fast and efficient resolution, round the clock.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The challenge&nbsp;<\/h2>\n\n\n\n<p>Sevadis\u2019 previous charge point management solution posed operational challenges. Onboarding could be slow for both Sevadis and their customers &#8211; requiring lengthy induction training to cover the basics of the platform.&nbsp;<\/p>\n\n\n\n<p>Once onboarded, the system was not user friendly &#8211; meaning customers needed more support from Sevadis than was ideal.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why Sevadis chose Monta:&nbsp;<\/h2>\n\n\n\n<p>In 2023, Sevadis migrated all of their charge points to Monta and now operates exclusively on the Monta platform. The decision was driven by:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>A feature-rich platform<\/strong> &#8211; designed to scale with Sevadis\u2019 growing business and capable of serving a diverse range of customers. Monta\u2019s commitment to innovation, with a 100+ engineering team gave assurance the platform would be suitable now, and in future.&nbsp;<\/li>\n\n\n\n<li><strong>Customer-centric focus<\/strong> &#8211; Monta\u2019s 24\/7 support, dedicated UK-based CSM and Account Manager, and a comprehensive Help Centre aligned perfectly with Sevadis&#8217; own service standards. With Monta, Sevadis and their partners would be able to self-serve when needed, and have a present, UK-focused team when additional support was required.&nbsp;<\/li>\n\n\n\n<li><strong>Streamlined onboarding process<\/strong> &#8211; the intuitive, simple interface means Sevadis could onboard new customers quickly and efficiently, with far less training required.<\/li>\n<\/ul>\n\n\n<div class=\"max-w-5xl mx-auto \">\n    <quote-slider data-quotes='[{\"title\":\"\\u201cSevadis has always led the market with the standard of its technical and customer services,\",\"quote_text\":\"yet the switch to the Monta platform has taken those services to the next level.\\u00a0With a better experience for all - internally, customer-facing and for the customer and end-user - the benefits of the change have been significant and stand us in great stead for continued growth and the future success of the business.\\u201d\",\"author\":\"Mark Smith\",\"position\":\"Operations Director at Sevadis\",\"author_image\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/12\\\/2025\\\/07\\\/Mark-400x400-1.png\",\"company_logo\":false,\"button_label\":\"\",\"button_link\":\"\"}]' data-background=\"transparent\" \/>\n<\/div> \n\n\n<h2 class=\"wp-block-heading\">The result&nbsp;<\/h2>\n\n\n\n<p>Migrating to Monta has transformed Sevadis\u2019 operations, with:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Simplified charger set-up<\/strong> &#8211; chargers, such as the Autel Sevadis MaxiChargers, are transitioned to Monta remotely in minutes.&nbsp;<\/li>\n\n\n\n<li><strong>Faster, simplified onboarding<\/strong> &#8211; with Sevadis reporting an 80% reduction in onboarding time &#8211; with training sessions now shorter and more effective.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>\u201cPreviously, onboarding could take around 2-4 days, but now thanks to Monta, we typically complete this in a single day &#8211; most remotely\u201d.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Customer independence<\/strong> &#8211; partners can self-manage their networks, from changing tariffs to scheduling charges &#8211; significantly reducing support needs<\/li>\n\n\n\n<li><strong>Lower support demand <\/strong>&#8211; with Sevadis noting a 78% reduction in cloud-related support tickets recorded, even as the network expands. The improved usability of the platform has allowed site administrators to handle more tasks themselves, significantly easing the workload for support teams.&nbsp;<\/li>\n\n\n\n<li><strong>Faster issue resolution <\/strong>&#8211; support response times have dropped to near real-time, with escalation available through a dedicated CSM.<\/li>\n\n\n\n<li><strong>Significant uptime increase<\/strong> &#8211; with Sevadis reporting a 40% increase in charger uptime, due to Monta\u2019s proactive monitoring and quicker issue resolution capabilities.&nbsp;<\/li>\n\n\n\n<li><strong>Outstanding user experience<\/strong> &#8211; Sevadis finds Monta intuitive to use, stating \u201cthe platform is straight forward, intuitive and easy to navigate &#8211; even for uncommon or infrequent tasks\u201d.&nbsp;<\/li>\n<\/ul>\n\n\n<div class=\"max-w-5xl mx-auto \">\n    <quote-slider data-quotes='[{\"title\":\"\\u201cMonta is undoubtedly the best platform feature-wise.\",\"quote_text\":\"We have customers with very specific requirements, and we haven\\u0027t found one that we haven\\u2019t been able to meet with Monta\\u2019.\\u00a0\",\"author\":\"Dan Smith\",\"position\":\"Technical Support Engineer at Sevadis\",\"author_image\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/12\\\/2025\\\/07\\\/img_Dan-Smith.png\",\"company_logo\":false,\"button_label\":\"\",\"button_link\":\"\"}]' data-background=\"transparent\" \/>\n<\/div> \n\n\n<h3 class=\"wp-block-heading\">Key features used:&nbsp;<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Invoicing &amp; billing:<\/strong> What was once a manual process handled by Sevadis is now fully automated. Customers have full visibility of transactions, revenue, and margins &#8211; empowering them to manage finances independently.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Smart scheduling<\/strong>: Particularly valuable for contracts like Pegasus Homes (assisted living apartments), enabling automated, user-friendly charging schedules.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Alerts<\/strong>: Integrated with Sevadis\u2019 HubSpot system, alerts generate support tickets automatically, ensuring fast issue resolution. This proactive system is crucial for managing the Sevadis HQ site with 16 chargers (DC and AC) in a range-challenged environment.<\/li>\n<\/ul>\n\n\n<section aria-label=\"The pain points and growth opportunities impacting UK Charge Point Operators in 2025\" class=\"bg-grey text-black  rounded-section\">\n    <div class=\"max-w-4xl mx-auto text-center\">\n                <div class=\"pill-label mb-8 \">\n            White paper        <\/div>\n                                    <h2 class=\"h2 mb-10 \">\n                The pain points and growth opportunities impacting UK Charge Point Operators in 2025            <\/h2>\n                                <div class=\"text-lg mb-10 \">\n            <p>The UK\u2019s transition to electric mobility is at a pivotal moment. As more drivers switch to EVs, the pressure on our charging infrastructure has never been greater. This report highlights both the tremendous progress that has been made and the critical challenges that must be overcome if we are to build a reliable, scalable, and user-friendly charging ecosystem.<\/p>\n        <\/div>\n                                <div class=\"flex flex-col md:flex-row gap-4 justify-center\">\n            <a href=\"https:\/\/monta.com\/en\/downloadables\/the-pain-points-and-growth-opportunities-impacting-uk-charge-point-operators-in-2025\/\"                 class=\"btn-primary-blue\">\n                Access research paper            <\/a>\n                    <\/div>\n            <\/div>\n<\/section>\n\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p>Monta has enabled Sevadis to elevate its service delivery, reduce internal workload, and confidently scale with major clients. With Monta, Sevadis is not just keeping up with the demands of the EV charging market &#8211; they\u2019re setting the standard.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sevadis switched to Monta\u2019s EV platform in 2023 to streamline onboarding, cut support tickets by 78%, and boost uptime by 40%, enabling faster growth with improved user experience.<\/p>\n","protected":false},"author":35,"featured_media":24925,"menu_order":0,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"tags":[457],"case_study_country":[514],"product":[526,524],"company_size":[534],"industry":[],"class_list":["post-24578","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","tag-solution-providers","case_study_country-united-kingdom","product-hardware-portal","product-monta-hub","company_size-smb"],"acf":[],"_links":{"self":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/case-studies\/24578","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/types\/case-studies"}],"author":[{"embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/users\/35"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/media\/24925"}],"wp:attachment":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/media?parent=24578"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/tags?post=24578"},{"taxonomy":"case_study_country","embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/case_study_country?post=24578"},{"taxonomy":"product","embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/product?post=24578"},{"taxonomy":"company_size","embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/company_size?post=24578"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/industry?post=24578"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}