{"id":25730,"date":"2025-09-26T10:57:18","date_gmt":"2025-09-26T09:57:18","guid":{"rendered":"https:\/\/monta.com\/en\/?post_type=downloadables&#038;p=25730"},"modified":"2026-02-16T11:16:39","modified_gmt":"2026-02-16T10:16:39","slug":"the-pain-points-and-growth-opportunities-impacting-uk-charge-point-operators-in-2025","status":"publish","type":"downloadables","link":"https:\/\/monta.com\/en\/downloadables\/the-pain-points-and-growth-opportunities-impacting-uk-charge-point-operators-in-2025\/","title":{"rendered":"The pain points and growth opportunities impacting UK Charge Point Operators in 2025"},"content":{"rendered":"<section aria-label=\"The pain points and growth opportunities impacting UK Charge Point Operators in 2025\" class=\"bg-black text-white  rounded-section\" >\n    <div class=\"grid grid-cols-1 md:grid-cols-12 gap-12 items-center\">\n                <div class=\"md:col-span-5\">\n                                    <div class=\"pill-label mb-8 text-white border-white\">\n                White paper            <\/div>\n                                                    <h1 class=\"h1 mb-10 \">\n                    The pain points and growth opportunities impacting UK Charge Point Operators in 2025                <\/h1>\n                                                <div class=\"md:hidden block mb-10 \">\n                                    <img decoding=\"async\" title=\"UK Charge Point Operators: Pain Points &amp; Growth Opportunities 2025\" alt=\"Blue and white report cover featuring title text, alongside an illustrated page with statistics and images of electric charge points and vehicles.\" src=\"https:\/\/monta.com\/app\/uploads\/sites\/12\/2025\/09\/WEB_WP_cover_CPO-report-1.png\" \/>\n                                                            <\/div>\n                        <div class=\"rich-text \">\n                <p>The UK\u2019s transition to electric mobility is at a pivotal moment. As more drivers switch to EVs, the pressure on our charging infrastructure has never been greater. This report highlights both the tremendous progress that has been made and the critical challenges that must be overcome if we are to build a reliable, scalable, and user-friendly charging ecosystem.<\/p>\n\n            <\/div>\n                                    <a href=\"#research-paper\" class=\"btn-primary-blue mt-8\">\n                Download research paper            <\/a>\n                                            <\/div>\n                <div class=\"md:col-span-6 md:col-start-7 justify-items-end hidden md:block\">\n                            <img decoding=\"async\" title=\"UK Charge Point Operators: Pain Points &#038; Growth Opportunities 2025\" class=\"mx-auto max-h-144\" alt=\"Blue and white report cover featuring title text, alongside an illustrated page with statistics and images of electric charge points and vehicles.\"\n                    src=\"https:\/\/monta.com\/app\/uploads\/sites\/12\/2025\/09\/WEB_WP_cover_CPO-report-1.png\" \/>\n                                            <\/div>\n            <\/div>\n<\/section>\n\n\n\n<div\n  id=\"modal-research-paper\"\n  class=\"fixed inset-0 z-[1001] bg-black\/80 hidden items-center justify-center p-3 sm:p-4 md:p-6 lg:p-8\"\n  onclick=\"closeModal('research-paper')\"\n  data-mediatype=\"form\"\n  data-url=\"\"\n  role=\"dialog\"\n  aria-modal=\"true\"\n  aria-labelledby=\"modal-title-research-paper\"\n>\n      \n    <div\n      class=\"relative rounded-xl md:rounded-2xl overflow-hidden shadow-2xl max-h-[85vh] overflow-y-auto\"\n      onclick=\"event.stopPropagation()\"\n      style=\"width: 50vw; max-width: min(95vw, 800px); min-width: 320px; background-color: #f7f7f7;\"\n      role=\"document\"\n    >\n      \n      <button\n        onclick=\"closeModal('research-paper')\"\n        class=\"absolute top-2 right-2 md:top-4 md:right-4 z-[10000] bg-white border border-gray-300 rounded-full w-8 h-8 md:w-10 md:h-10 cursor-pointer flex items-center justify-center transition-all duration-200 hover:bg-gray-100\"\n        aria-label=\"Close modal\"\n      >\n        <svg class=\"w-4 h-4 md:w-5 md:h-5 stroke-black\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path d=\"M18 6L6 18M6 6l12 12\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n      <\/button>\n\n      \n      <div class=\"p-6 md:p-8 lg:p-12\">\n        <div class=\"rich-text\">\n          <p><script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/embed\/v2.js\"><\/script><br \/>\n<script>\n  hbspt.forms.create({\n    portalId: \"20114015\",\n    formId: \"8a60be5d-2703-4170-9268-356fffb65e8e\",\n    region: \"na1\"\n  });\n<\/script><\/p>\n\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\n<script>\n  \/\/ Close modal function\n  function closeModal(modalId) {\n    const modal = document.getElementById('modal-' + modalId);\n    if (!modal) return;\n\n    modal.classList.add('hidden');\n    modal.classList.remove('flex');\n\n    \/\/ Clear iframe content if it exists (stops video)\n    const iframeContainer = document.getElementById('iframe-' + modalId);\n    if (iframeContainer) {\n      iframeContainer.innerHTML = '';\n    }\n\n    document.body.style.overflow = '';\n  };\n\n  \/\/ Open modal function\n  function openModal(modalId) {\n    if(typeof window.modalOpenOverwrite === 'function'){\n      window.modalOpenOverwrite()\n    }\n    else{\n      const modal = document.getElementById('modal-' + modalId);\n      if (!modal) return;\n\n      \/\/ If it's a URL type, load the iframe\n      if (modal.dataset.mediatype === 'url' && modal.dataset.mediatype) {\n        const iframeContainer = document.getElementById('iframe-' + modalId);\n        if (iframeContainer) {\n          const videoId = getYouTubeId(modal.dataset.mediatype);\n          if (videoId) {\n            \/\/ YouTube embed with autoplay (exact from textimage)\n            iframeContainer.innerHTML = `<iframe loading=\"lazy\" width=\"100%\" height=\"100%\" src=\"https:\/\/www.youtube.com\/embed\/${videoId}?autoplay=1\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>`;\n          } else {\n            \/\/ Generic iframe for other URLs\n            iframeContainer.innerHTML = `<iframe loading=\"lazy\" width=\"100%\" height=\"100%\" src=\"${modal.dataset.mediatype}\" title=\"Content\" frameborder=\"0\" allowfullscreen><\/iframe>`;\n          }\n        }\n      }\n\n      modal.classList.remove('hidden');\n      modal.classList.add('flex');\n      document.body.style.overflow = 'hidden';\n    }\n    \n  };\n\n  function getYouTubeId(url) {\n    if (!url) return null;\n    const regExp = \/^.*(youtu.be\\\/|v\\\/|u\\\/\\w\\\/|embed\\\/|watch\\?v=|&v=)([^#&?]*).*\/;\n    const match = url.match(regExp);\n    return (match && match[2].length === 11) ? match[2] : null;\n  };\n\n\n(function() {\n  const modalId = 'research-paper';\n  const mediaType = 'form';\n  const url = '';\n\n  \/\/ Extract video ID from YouTube URL (from textimage block)\n  \n\n  \n\n  \/\/ ESC key handler\n  document.addEventListener('keydown', function(e) {\n    if (e.key === 'Escape') {\n      const modal = document.getElementById('modal-' + modalId);\n      if (modal && !modal.classList.contains('hidden')) {\n        window['closeModal' + modalId]();\n      }\n    }\n  });\n\n  \/\/ Hash link support - check for #modal-id or #open-modal-id\n  if (!window.modalHashListenerAdded) {\n    window.modalHashListenerAdded = true;\n\n    const checkHash = function() {\n      const hash = window.location.hash.replace('#', '');\n\n      \/\/ Support both #modal-id and #open-modal-id formats\n      const targetModalId = hash.startsWith('open-') ? hash.substring(5) : hash;\n\n      if (targetModalId === modalId) {\n        openModal(modalId)\n        \/\/ Remove hash without affecting history\n        history.replaceState(null, null, ' ');\n      }\n    };\n\n    \/\/ Check on page load\n    if (window.location.hash) {\n      checkHash();\n    }\n\n    \/\/ Check when hash changes\n    window.addEventListener('hashchange', checkHash);\n  }\n})();\n<\/script>\n\n\n<section aria-label=\"Key report findings:\" class=\"bg-transparent text-black  rounded-section\">\n    <div class=\"\">\n        \n        <div class=\"grid grid-cols-1 md:grid-cols-2 gap-8 md:gap-22 h-full\">\n            <div class=\"flex flex-col  md:sticky md:top-25 md:self-start \">\n                <div>\n                     <h2  class=\"h2 mb-6 md:mb-10 col-end-2\">Key report findings:  <\/h2>                                                         <\/div>\n                \n            <\/div>\n            \n            \n            <div class=\"h-auto md:pr-6\">\n                                                                                                <div class=\" pb-6 md:pb-8  md:pl-6 md:pr-16 w-full flex flex-row gap-6 md:gap-10 items-start\" style=\" border-bottom: 1px solid; border-image: linear-gradient(to right, rgba(163, 163, 163, 0), rgb(163, 163, 163), rgba(163, 163, 163, 0)) 1; \">\n                                        <div class=\"flex-shrink-0\">\n                        <img decoding=\"async\" src=\"https:\/\/monta.com\/wp-content\/uploads\/2026\/02\/loader.svg\" alt=\"\" class=\"w-10 h-10 object-contain\" title=\"\">\n                    <\/div>\n                                        <div class=\"flex-1\">\n                                                <h4 class=\"h4  mb-4\">Regulatory complexity<\/h4>\n\n                                                <div class=\"rich-text paragraph \">\n                            <p>Just 3.9% of UK CPOs meet or exceed the 99% uptime requirement now mandated by law. Meanwhile, 26% sit in the 97\u201398.4% range, just shy of regulatory targets, revealing a significant gap between government regulation and operational reality.<\/p>\n\n                        <\/div>\n                                                                    <\/div>\n                <\/div>\n                                                <div class=\" py-6 md:py-8  md:pl-6 md:pr-16 w-full flex flex-row gap-6 md:gap-10 items-start\" style=\" border-bottom: 1px solid; border-image: linear-gradient(to right, rgba(163, 163, 163, 0), rgb(163, 163, 163), rgba(163, 163, 163, 0)) 1; \">\n                                        <div class=\"flex-shrink-0\">\n                        <img decoding=\"async\" src=\"https:\/\/monta.com\/app\/uploads\/sites\/12\/2025\/10\/sliders.svg\" alt=\"icon slider\" class=\"w-10 h-10 object-contain\" title=\"\">\n                    <\/div>\n                                        <div class=\"flex-1\">\n                                                <h4 class=\"h4  mb-4\">Limited maintenance capabilities<\/h4>\n\n                                                <div class=\"rich-text paragraph \">\n                            <p>Almost half (45%) of CPOs cite slow maintenance response times as their biggest challenge towards maintaining reliable uptime. Over 40% are also limited by a lack of control over firmware and component durability, and grid and supply issues.<\/p>\n\n                        <\/div>\n                                                                    <\/div>\n                <\/div>\n                                                <div class=\" py-6 md:py-8  md:pl-6 md:pr-16 w-full flex flex-row gap-6 md:gap-10 items-start\" style=\"\">\n                                        <div class=\"flex-shrink-0\">\n                        <img decoding=\"async\" src=\"https:\/\/monta.com\/app\/uploads\/sites\/12\/2025\/10\/settings.svg\" alt=\"icon settings\" class=\"w-10 h-10 object-contain\" title=\"\">\n                    <\/div>\n                                        <div class=\"flex-1\">\n                                                <h4 class=\"h4  mb-4\">Hardware performance in demand<\/h4>\n\n                                                <div class=\"rich-text paragraph \">\n                            <p>Proven reliable performance is a top feature requirement for almost half (48%) of CPOs looking for an ideal hardware partner. However, just 7% said they were extremely confident about the reliability of their hardware mix.<\/p>\n\n                        <\/div>\n                                                                    <\/div>\n                <\/div>\n                \n            <\/div>\n                    <\/div>\n    <\/div>\n\n<\/section>\n\n<section aria-label=\"Executive summary\" class=\"bg-grey text-black  rounded-section\" >\n    <div class=\"grid grid-cols-1 md:grid-cols-12 gap-12 items-center\">\n                <div class=\"md:col-span-5\">\n                                                                <h2 class=\"h2 mb-10 \">\n                    Executive summary                <\/h2>\n                                                <div class=\"md:hidden block mb-10 \">\n                                    <img decoding=\"async\" title=\"img_abstract-car\" alt=\"\" src=\"https:\/\/monta.com\/wp-content\/uploads\/2025\/07\/img_abstract-car.webp\">\n                                                            <\/div>\n                        <div class=\"rich-text \">\n                <p>We surveyed over 200 senior executives from UK CPOs to gauge the state of play across the UK EV industry. Exploring operational challenges and demands faced by providers in the space, the results reveal a disconnect between hardware capabilities and incompatible software. Meanwhile, more stringent regulations are outpacing current service delivery, with uptime falling short of mandated requirements, and grid-related issues pointing to a need for increased cooperation between CPOs and infrastructure providers.<\/p>\n<p>With the introduction of UK public charge point regulations ordering 99% uptime and contactless payments, complexities also remain when it comes to getting charging stations and Charge Point Management Systems (CPMS) to work together. Keeping in line with Open Charge Point Protocol (OCPP) compliance calls for full device compatibility and configuration, and constant software bug patching &#8211; all of which can be particularly challenging for CPO managers without dedicated technical expertise.<\/p>\n<p>When looking to procure hardware, CPOs commonly look for proven, reliable performance. But slow transitions from fault detection to issue resolution point to a reactive nature, where in reality, proactive diagnostics and maintenance are paramount. This needs real-time visibility and insights that can be immediately leveraged in one platform.<\/p>\n\n            <\/div>\n                                                        <\/div>\n                <div class=\"md:col-span-6 md:col-start-7 justify-items-end hidden md:block\">\n                            <img decoding=\"async\" title=\"img_abstract-car\" class=\"mx-auto max-h-144\" alt=\"\" src=\"https:\/\/monta.com\/wp-content\/uploads\/2025\/07\/img_abstract-car.webp\">\n                                            <\/div>\n            <\/div>\n<\/section>\n\n\n\n<section aria-label=\"Related resources\" class=\"\">\n    <div class=\"grid grid-cols-1 md:grid-cols-12\">\n        <div class=\"col-span-12 md:col-span-5\">\n             <h2  class=\"mb-8 md:mb-14\">Related resources <\/h2>         <\/div>\n        <div class=\"col-span-12\">\n                        <div\n                class=\"border-faded-grey-horizontal border-t-1 border-b-0 md:last:border-b-1 grid grid-cols-1 md:grid-cols-2\">\n                                <a href=\"https:\/\/monta.com\/en\/blog\/uk-ev-charging-regulations\/\" class=\"block group h-full\">\n                <div class=\"py-8 border-l-0 border-t-0 md:border-b-0 max-md:border-faded-grey-horizontal max-md:border-b-1 h-full flex flex-col\n                            md:border-faded-grey-vertical md:border-r-1 md:last:border-r-0                             \">\n                    <div class=\"grid grid-cols-1 md:grid-cols-3 gap-6 items-center  flex-1\">\n                        <div class=\"overflow-hidden rounded-xl\">\n                                                        <img decoding=\"async\" class=\"w-full h-full aspect-video object-cover rounded-xl transition-transform duration-300 group-hover:scale-110\" src=\"https:\/\/monta.com\/app\/uploads\/sites\/12\/2024\/10\/uk-regulations-charge-point-operator-1200-1024x538.png\" title=\"The UK Public Charge Point Regulations 2023: What Charge Point Operators need to know\" alt=\"The UK Public Charge Point Regulations 2023: What Charge Point Operators need to know\" \/>\n                                                    <\/div>\n                        <div class=\"col-span-2 md:pr-8 flex flex-col justify-between\">\n                            <div>\n                                <div class=\"pill-label mb-4\">\n                                    Post\n                                <\/div>\n                                <h4 class=\"text-2xl transition-colors duration-300 group-hover:text-primary-blue\">The UK Public Charge Point Regulations 2023: What Charge Point Operators need to know<\/h4>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n                <\/a>\n                                <a href=\"https:\/\/monta.com\/en\/downloadables\/breaking-the-circuit-lessons-from-migrating-50000-ev-chargers\/\" class=\"block group h-full\">\n                <div class=\"py-8 border-l-0 border-t-0 md:border-b-0 max-md:border-faded-grey-horizontal max-md:border-b-1 h-full flex flex-col\n                            md:border-faded-grey-vertical md:border-r-1 md:last:border-r-0                             \">\n                    <div class=\"grid grid-cols-1 md:grid-cols-3 gap-6 items-center md:pl-6 flex-1\">\n                        <div class=\"overflow-hidden rounded-xl\">\n                                                        <img decoding=\"async\" class=\"w-full h-full aspect-video object-cover rounded-xl transition-transform duration-300 group-hover:scale-110\" src=\"https:\/\/monta.com\/wp-content\/uploads\/2025\/06\/img_Whitepaper_Generic-Thumbnail_EN-1-1024x788.png\" title=\"Breaking the circuit: Lessons from migrating 50,000 EV chargers\" alt=\"Breaking the circuit: Lessons from migrating 50,000 EV chargers\" \/>\n                                                    <\/div>\n                        <div class=\"col-span-2 md:pr-8 flex flex-col justify-between\">\n                            <div>\n                                <div class=\"pill-label mb-4\">\n                                    Downloadables\n                                <\/div>\n                                <h4 class=\"text-2xl transition-colors duration-300 group-hover:text-primary-blue\">Breaking the circuit: Lessons from migrating 50,000 EV chargers<\/h4>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n                <\/a>\n                            <\/div>\n            \n        <\/div>\n<\/section>\n\n<section aria-label=\"Reliable charging through an end-to-end platform\" class=\"bg-primary-blue text-white  rounded-section\" >\n    <div class=\"grid grid-cols-1 md:grid-cols-12 gap-12 items-center\">\n                <div class=\"md:col-span-6 hidden md:block\">\n                                        <lottie-player src=\"https:\/\/monta.com\/wp-content\/uploads\/2025\/07\/HubAnimation_NoBG-1.json\" background=\"transparent\" speed=\"1\"\n                    style=\"width: 100%; height: auto\" loop autoplay mode=\"normal\">\n                <\/lottie-player>\n                                <\/div>\n                <div class=\"md:col-span-5 md:col-start-8\">\n                                    <div class=\"pill-label mb-8 text-white border-white\">\n                Partner with Monta            <\/div>\n                                                    <h2 class=\"h2 mb-10 \">\n                    Reliable charging through an end-to-end platform                <\/h2>\n                                                <div class=\"md:hidden block mb-10 \">\n                                                    <lottie-player src=\"https:\/\/monta.com\/wp-content\/uploads\/2025\/07\/HubAnimation_NoBG-1.json\" background=\"transparent\" speed=\"1\"\n                        style=\"width: 100%; height: auto; margin-bottom: 24px;\" loop autoplay mode=\"normal\">\n                                            <\/div>\n                        <div class=\"rich-text \">\n                <p>By using an embedded, end-to-end platform, Monta delivers a <b>more reliable charging experience<\/b> &#8211; a critical need for Charge Point Operators (CPOs). Because all data is housed in a <b>single, unified system<\/b>, it becomes significantly easier to <b>troubleshoot, diagnose, and resolve issues<\/b> when they occur. This reduces downtime and ensures a consistent, high-quality charging experience for drivers.<\/p>\n<p>In addition, Monta\u2019s platform creates a foundation for <b>faster innovation with AI<\/b>. With operational, transactional, and customer data (including OCPP, payments, app usage, and customer ratings) aggregated in one place, Monta can <b>train and deploy smarter AI models faster than anyone else in the industry<\/b>. This gives CPOs the advantage of predictive insights, optimised operations, and continuous improvement of the customer experience.<\/p>\n\n            <\/div>\n                                    <a href=\"https:\/\/monta.com\/en\/contact-sales\/\" class=\"btn-primary-black mt-8\">\n                Contact sales            <\/a>\n                                            <\/div>\n            <\/div>\n<\/section>\n\n","protected":false},"featured_media":25838,"parent":0,"menu_order":0,"template":"","tags":[540,457],"downloadables_category":[447],"class_list":["post-25730","downloadables","type-downloadables","status-publish","has-post-thumbnail","hentry","tag-charge-point-operators","tag-solution-providers","downloadables_category-white-paper"],"acf":[],"_links":{"self":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/downloadables\/25730","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/downloadables"}],"about":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/types\/downloadables"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/media\/25838"}],"wp:attachment":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/media?parent=25730"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/tags?post=25730"},{"taxonomy":"downloadables_category","embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/downloadables_category?post=25730"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}