{"id":13276,"date":"2023-10-12T14:06:33","date_gmt":"2023-10-12T13:06:33","guid":{"rendered":"https:\/\/monta.com\/uk\/?post_type=help-center&#038;p=13276"},"modified":"2025-11-24T15:40:53","modified_gmt":"2025-11-24T14:40:53","slug":"manage-team-members","status":"publish","type":"help-center","link":"https:\/\/monta.com\/en\/help-center\/manage-team-members\/","title":{"rendered":"Manage Team Members"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Create a Member Price Group<\/h2>\n\n\n\n<p><strong>Important to note:<\/strong><\/p>\n\n\n\n<p>When a Member Group is applied to a team owner, the rights and permissions of the team owner are overwritten.<\/p>\n\n\n\n<p>Member Price Group sets price that Team Members pay when charging on the Team&#8217;s charge points. You can create multiple Member Price Groups and apply them to different Team Members. <\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the Team to the <strong>Price Groups <\/strong>tab<\/li>\n\n\n\n<li>Click on<strong> Add new<\/strong> and select <strong>Member Price Group<\/strong><\/li>\n\n\n\n<li>Fill in the price group details, such as name, price amount, price type and tariff\n<ul class=\"wp-block-list\">\n<li>You can create a <a href=\"https:\/\/monta.com\/uk\/help-center\/build-dynamic-price-group\/\" data-type=\"link\" data-id=\"https:\/\/monta.com\/uk\/help-center\/build-dynamic-price-group\/\">dynamic price groups<\/a>, which follows the electricity market price. <\/li>\n\n\n\n<li>See how to create <a href=\"https:\/\/monta.com\/uk\/help-center\/create-additional-charging-fees\/\" data-type=\"link\" data-id=\"https:\/\/monta.com\/uk\/help-center\/create-additional-charging-fees\/\">additional charging fees<\/a><\/li>\n\n\n\n<li>See how to apply an <a href=\"https:\/\/monta.com\/uk\/help-center\/build-hourly-tariff-price\/\" data-type=\"help-center\" data-id=\"6799\">hourly tariff<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click on<strong> Save<\/strong><\/li>\n<\/ol>\n\n\n\n<div>\n        <script src=\"https:\/\/js.storylane.io\/js\/v1\/storylane.js\"><\/script>\n        <div class=\"sl-embed\" style=\"position:relative;padding-bottom:calc(54.10% + 27px);width:100%;height:0;transform:scale(1)\">\n          <iframe class=\"sl-demo\" src=\"https:\/\/app.storylane.io\/demo\/x0audvbmeydg\" name=\"sl-embed\" title=\"Interactive product demo\" aria-label=\"Interactive product demo\" allow=\"fullscreen; camera; microphone\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;border:1px solid rgba(63,95,172,0.35);box-shadow: 0px 0px 18px rgba(26, 19, 72, 0.15);border-radius:10px;box-sizing:border-box;\"><\/iframe>\n        <\/div>\n      <\/div>\n\n\n\n<h2 class=\"wp-block-heading\"> Apply Member Price Group<\/h2>\n\n\n\n<p>You can set a Member Price Group as default, so that this price is always suggested for new Team Members. You can also assign different price groups to Team Members. <\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the Team to the <strong>Price Groups <\/strong>tab<\/li>\n\n\n\n<li>Click on <strong>Member Price groups<\/strong><\/li>\n\n\n\n<li>From the action button, you can make the Price Group default or apply it to Team Members<\/li>\n\n\n\n<li>Select the Team Members who need to get this Price Groups and click on <strong>Save<\/strong><\/li>\n<\/ol>\n\n\n\n<div>\n        <script src=\"https:\/\/js.storylane.io\/js\/v1\/storylane.js\"><\/script>\n        <div class=\"sl-embed\" style=\"position:relative;padding-bottom:calc(54.10% + 27px);width:100%;height:0;transform:scale(1)\">\n          <iframe class=\"sl-demo\" src=\"https:\/\/app.storylane.io\/demo\/chgifpqixfhd\" name=\"sl-embed\" title=\"Interactive product demo\" aria-label=\"Interactive product demo\" allow=\"fullscreen; camera; microphone\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;border:1px solid rgba(63,95,172,0.35);box-shadow: 0px 0px 18px rgba(26, 19, 72, 0.15);border-radius:10px;box-sizing:border-box;\"><\/iframe>\n        <\/div>\n      <\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Apply a Member Fee<\/h2>\n\n\n\n<p>Member fees allow the Team to collect a monthly fee from the Team Member&#8217;s personal Wallets. This can used to cover the cost of a service subscription on the Team, etc.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the Team to the <strong>Members &amp; Access<\/strong> tab<\/li>\n\n\n\n<li>Select one or more Members <\/li>\n\n\n\n<li>Click on <strong>Apply Member fee<\/strong><\/li>\n\n\n\n<li>Choose if you want to create a new Member fee or apply an existing one<\/li>\n\n\n\n<li>Select the fee and <strong>Save<\/strong><\/li>\n<\/ol>\n\n\n\n<div>\n        <script src=\"https:\/\/js.storylane.io\/js\/v1\/storylane.js\"><\/script>\n        <div class=\"sl-embed\" style=\"position:relative;padding-bottom:calc(54.10% + 27px);width:100%;height:0;transform:scale(1)\">\n          <iframe class=\"sl-demo\" src=\"https:\/\/app.storylane.io\/demo\/zlanfc9sheku\" name=\"sl-embed\" title=\"Interactive product demo\" aria-label=\"Interactive product demo\" allow=\"fullscreen; camera; microphone\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;border:1px solid rgba(63,95,172,0.35);box-shadow: 0px 0px 18px rgba(26, 19, 72, 0.15);border-radius:10px;box-sizing:border-box;\"><\/iframe>\n        <\/div>\n      <\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Create a Member Group <\/h2>\n\n\n\n<p>Member Groups are a great way for Team Admins to apply a set settings to multiple Team members at once! The feature allows you to create a template of permissions, such as using the Team Wallet to pay for charging, etc. <\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the Team and navigate to<strong> <\/strong>the<strong> Members &amp; Access <\/strong>tab<\/li>\n\n\n\n<li>Click on the <strong>+ <\/strong>and select <strong>New member group<\/strong><\/li>\n\n\n\n<li>Write a name and description of the Group<\/li>\n\n\n\n<li>Fill out the permission settings (see table bellow)<\/li>\n\n\n\n<li>Check the Member Group permissions you have created and click <strong>Save changes<\/strong><\/li>\n\n\n\n<li>Click on <strong>Add Members<\/strong> to apply the Member Group to Team Members<\/li>\n<\/ol>\n\n\n\n<div>\n        <script src=\"https:\/\/js.storylane.io\/js\/v1\/storylane.js\"><\/script>\n        <div class=\"sl-embed\" style=\"position:relative;padding-bottom:calc(54.10% + 27px);width:100%;height:0;transform:scale(1)\">\n          <iframe class=\"sl-demo\" src=\"https:\/\/app.storylane.io\/demo\/vu6fegrtl5ax\" name=\"sl-embed\" title=\"Interactive product demo\" aria-label=\"Interactive product demo\" allow=\"fullscreen; camera; microphone\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;border:1px solid rgba(63,95,172,0.35);box-shadow: 0px 0px 18px rgba(26, 19, 72, 0.15);border-radius:10px;box-sizing:border-box;\"><\/iframe>\n        <\/div>\n      <\/div>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>Field<\/td><td>What does this field do?<\/td><td>Comment<\/td><\/tr><tr><td>Name<\/td><td>Give a distinctive name <\/td><td><\/td><\/tr><tr><td>Description<\/td><td>A description for you to recognize the Member Group<\/td><td><\/td><\/tr><tr><td>User role<\/td><td>Select if you want the Member to have admin rights<\/td><td><\/td><\/tr><tr><td>Member price group<\/td><td>Select what price the Member will pay when charging on the Team charge points. <\/td><td>This is not the same as Sponsored Price group. <\/td><\/tr><tr><td>Member fee<\/td><td>Specify if you want the Member to pay a monthly fee to be a part of this Team. <\/td><td><\/td><\/tr><tr><td>Can pay for charging with Team Wallet<\/td><td>Specify if the Team Member can use the Wallet balance to pay for charging.<\/td><td>If the toggle is off, the Team Member has to pay for charging with their personal Wallet. <br><br>You can limit in which countries they can pay for charging.<\/td><\/tr><tr><td>Can pay with Team Wallet in shop<\/td><td>Enable the Member to pay for charge keys, stickers and other <\/td><td><\/td><\/tr><tr><td>Can manage Team Wallet<\/td><td>Enable the Member to deposit or withdraw funds from the Team Wallet to your bank account. <\/td><td>We recommend to only enable this for Admins, who need to manage the finances of the Team.<\/td><\/tr><tr><td>Can configure charge points<\/td><td>Enable the Member to update the OCPP configurations of the Team charge points.<\/td><td><\/td><\/tr><tr><td>Can request sponsoring<\/td><td>Enable to Member to request to get Sponsored by your Team Wallet. <\/td><td>See Sponsored charge points explained <a href=\"https:\/\/monta.com\/uk\/help-center\/how-sponsored-charge-points-work\/\" data-type=\"help-center\" data-id=\"12989\">here<\/a>. <\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">Member group fields explained<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Allocate charge point access to Team Members<\/h2>\n\n\n\n<p>You can restrict the charge point access of Team Members, by allowing them to charge only on specific charge points. <\/p>\n\n\n\n<p>You can assign access to current Team Members, as well as newly invited Team Members, who have not yet accepted the Team invitation and are still at an <strong>Invited<\/strong> state. <\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the Team to the <strong>Members<\/strong> tab<\/li>\n\n\n\n<li>Select the Team Member <\/li>\n\n\n\n<li>You can use the Search function to find a specific charge point<\/li>\n\n\n\n<li>From the action button select to <strong>Give access<\/strong><\/li>\n<\/ol>\n\n\n\n<div>\n        <script src=\"https:\/\/js.storylane.io\/js\/v1\/storylane.js\"><\/script>\n        <div class=\"sl-embed\" style=\"position:relative;padding-bottom:calc(54.10% + 27px);width:100%;height:0;transform:scale(1)\">\n          <iframe class=\"sl-demo\" src=\"https:\/\/app.storylane.io\/demo\/y3ya1x4okq2c\" name=\"sl-embed\" title=\"Interactive product demo\" aria-label=\"Interactive product demo\" allow=\"fullscreen; camera; microphone\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;border:1px solid rgba(63,95,172,0.35);box-shadow: 0px 0px 18px rgba(26, 19, 72, 0.15);border-radius:10px;box-sizing:border-box;\"><\/iframe>\n        <\/div>\n      <\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Remove a Team Member<\/h2>\n\n\n\n<p>Please note that only Team Owners and Admins with the right to manage Team Members can remove a user from the Team. <\/p>\n\n\n\n<p>Once you remove the Member, they will no longer have access to the Team&#8217;s charge points or Wallet. If the Team Member is <a href=\"https:\/\/monta.com\/uk\/help-center\/how-sponsored-charge-points-work\/\" data-type=\"help-center\" data-id=\"12989\">Sponsored<\/a>, this will stop the Sponsorship and the Member will not be able to request again. <\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the Team to the <strong>Members &amp; Access<\/strong> tab<\/li>\n\n\n\n<li>Click on the <strong>Members<\/strong> tab and select the action button of the Member you want to remove<\/li>\n\n\n\n<li>Select the <strong>Remove Team member option<\/strong><\/li>\n\n\n\n<li>Confirm with <strong>Yes, remove<\/strong><\/li>\n<\/ol>\n\n\n\n<div>\n        <script src=\"https:\/\/js.storylane.io\/js\/v1\/storylane.js\"><\/script>\n        <div class=\"sl-embed\" style=\"position:relative;padding-bottom:calc(54.10% + 27px);width:100%;height:0;transform:scale(1)\">\n          <iframe class=\"sl-demo\" src=\"https:\/\/app.storylane.io\/demo\/yxydxiclz1ww\" name=\"sl-embed\" title=\"Interactive product demo\" aria-label=\"Interactive product demo\" allow=\"fullscreen\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;border:1px solid rgba(63,95,172,0.35);box-shadow: 0px 0px 18px rgba(26, 19, 72, 0.15);border-radius:10px;box-sizing:border-box;\"><\/iframe>\n        <\/div>\n      <\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Apply wallet restrictions to a Member Group<\/h2>\n\n\n\n<p>You can set wallet restrictions for a Member Group so all members within it follow the same allowed countries and operators.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open your team and go to <strong>Members &amp; Access \u2192 Member Groups<\/strong>.<\/li>\n\n\n\n<li>Open a group and scroll to <strong>Member wallet permissions and payment restrictions<\/strong>.<\/li>\n\n\n\n<li>Define:\n<ul class=\"wp-block-list\">\n<li>Whether members can pay with the <strong>Team Wallet<\/strong>.<\/li>\n\n\n\n<li>Which <strong>countries<\/strong> and <strong>operators<\/strong> they can use.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click <strong>Save changes<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p>If the team has existing operator- or team-level restrictions, those will appear as defaults and can be further limited here.<\/p>\n\n\n\n<div>\n  <script async src=\"https:\/\/js.storylane.io\/js\/v2\/storylane.js\"><\/script>\n  <div class=\"sl-embed\" style=\"position:relative;padding-bottom:calc(48.63% + 25px);width:100%;height:0;transform:scale(1)\">\n    <iframe loading=\"lazy\" class=\"sl-demo\" src=\"https:\/\/app.storylane.io\/demo\/jhslvggzznjj?embed=inline\" name=\"sl-embed\" title=\"Interactive product demo\" aria-label=\"Interactive product demo\" allow=\"fullscreen\" allowfullscreen style=\"position:absolute;top:0;left:0;width:100%!important;height:100%!important;border:1px solid rgba(63,95,172,0.35);box-shadow: 0px 0px 18px rgba(26, 19, 72, 0.15);border-radius:10px;box-sizing:border-box;\"><\/iframe>\n  <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to Create Member Price Groups, Member Fees, Member Groups and allocate charge point access or remove Team Members.<\/p>\n","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false},"help_cat":[319],"help_tags":[412],"class_list":["post-13276","help-center","type-help-center","status-publish","format-standard","hentry","help_cat-team-management-manage-users","help_tags-hub"],"acf":[],"_links":{"self":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/help-center\/13276","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/help-center"}],"about":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/types\/help-center"}],"author":[{"embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/users\/16"}],"wp:attachment":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/media?parent=13276"}],"wp:term":[{"taxonomy":"help_cat","embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/help_cat?post=13276"},{"taxonomy":"help_tags","embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/help_tags?post=13276"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}