{"id":15626,"date":"2024-06-21T09:39:32","date_gmt":"2024-06-21T08:39:32","guid":{"rendered":"https:\/\/monta.com\/uk\/?post_type=help-center&#038;p=15626"},"modified":"2025-11-04T10:26:22","modified_gmt":"2025-11-04T09:26:22","slug":"generic-integration-guide","status":"publish","type":"help-center","link":"https:\/\/monta.com\/en\/help-center\/generic-integration-guide\/","title":{"rendered":"Generic Integration guide"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Disclaimer<\/strong> <\/h2>\n\n\n\n<p>Before you begin, <a href=\"https:\/\/monta.com\/uk\/help-center\/category\/integration-guides\/\" data-type=\"link\" data-id=\"https:\/\/monta.com\/uk\/help-center\/category\/integration-guides\/\">search our Integration guides <\/a>to find the specific guide for your charge point model. <\/p>\n\n\n\n<p>If you cannot find a specific guide, <a href=\"https:\/\/monta.com\/uk\/supported-charge-points\/\" data-type=\"link\" data-id=\"https:\/\/monta.com\/uk\/supported-charge-points\/\">check here <\/a>if your charge point model is supported by Monta. <\/p>\n\n\n\n<p><strong>This guide is only intended for charge point models, supported by Monta. <\/strong><\/p>\n\n\n\n<p>If your charge point model is not on the supported list, we cannot guarantee that the integration will be successful, and we cannot provide assistance. The supported charge point models have been tested by Monta&#8217;s Integration Team. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Requirements<\/strong><\/h2>\n\n\n\n<p>Before you begin, ensure you have the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A charge point compatible with minimum OCPP 1.6-j. (OCPP 2.0.1 is also supported)<\/li>\n\n\n\n<li>Network connectivity for the charge point.<\/li>\n\n\n\n<li>Configuration access to the charge point (via web interface or relevant software).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Integration Steps<\/strong><\/h2>\n\n\n\n<p><strong>1.<\/strong> <strong>Access the Charge Point Configuration Interface<\/strong><\/p>\n\n\n\n<p>Log in to the charge point&#8217;s configuration interface. If unsure how to do so, please refer to the charge points own installation guide.<\/p>\n\n\n\n<p><strong>2.<\/strong> <strong>Locate the Network or OCPP Settings<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Navigate to the section where you can configure network and\/or OCPP settings.<\/li>\n\n\n\n<li>Make sure a network connection is set up. This would be either a wired, Wi-Fi or GSM (SIM) connection.<\/li>\n<\/ul>\n\n\n\n<p>         SIM Card connection <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you have a SIM card from the Monta shop, the APN is &#8220;INTERNET&#8221;, Username and Password should be blank.<\/li>\n\n\n\n<li>If you&#8217;re in doubt about whether the SIM card is activated, reach out to WirelessLogicNordic.<\/li>\n\n\n\n<li>If unsure how to set up the wired, Wi-Fi or GSM (SIM) connection, please refer to the instructions that came with the charge point.<\/li>\n<\/ul>\n\n\n\n<p><strong>3. Configure the OCPP Server URL<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Set the OCPP server URL to <code><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\">ocpp.monta.app<\/mark><\/code><\/li>\n\n\n\n<li>Ensure the protocol is set to WebSocket Secure (WSS).<\/li>\n<\/ul>\n\n\n\n<p><strong>4. Set the Port Number<\/strong><\/p>\n\n\n\n<p>Configure the port number to <code><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\">443<\/mark><\/code>. This is the standard port for secure WebSocket connections.<\/p>\n\n\n\n<p><strong>5. Configure the WebSocket Path<\/strong><\/p>\n\n\n\n<p>Set the WebSocket path to be blank. For some charge points the path isn\u2019t auto appended by a \u201c\/\u201d in. For such cases the path needs to be a<mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\"><code><code><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\">\/<\/mark><\/code><\/code><\/mark><\/p>\n\n\n\n<p><strong>6. Troubleshooting for steps 3-5.<\/strong><\/p>\n\n\n\n<p>If you can&#8217;t set the OCPP server URL or Port Number, here are some things you can try:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Serial number means the actual serial number of the charge point and not \u201cSerialNumber\u201d<\/li>\n\n\n\n<li>If in doubt about the path, the manufacturer should be able to confirm the correct format.<\/li>\n<\/ul>\n\n\n\n<p>Some manufacturers won\u2019t have separate fields for path, port and\/or WebSocket type. In that case, path or port is determined by the URL. It should look like one of the:<br><code><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\">ocpp.monta.app<\/mark><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-green-cyan-color\"><br><\/mark><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\"><code><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\">wss:\/\/ocpp.monta.app<\/mark><\/code><br>wss:\/\/ocpp.monta.app\/<br>wss:\/\/ocpp.monta.app\/SerialNumber<br>wss:\/\/ocpp.monta.app:443<br>wss:\/\/ocpp.monta.app:443\/<br>wss:\/\/ocpp.monta.app:443\/SerialNumber<\/mark><\/code><\/p>\n\n\n\n<p><strong>7. Add a certificate<\/strong> <strong>(depends on model)<\/strong><\/p>\n\n\n\n<p>For some charge point models, you will have the option to add\/select a certificate.<br>If you\u2019re able to select it, but not upload, there should be a certificate called \u201cAmazon Root CA 1\u201d. <\/p>\n\n\n\n<p>If you have the option to upload, but not select, <a href=\"https:\/\/drive.google.com\/file\/d\/18lZF3AFWPqyp100S2VZ6ZFsatJvUy5CP\/view?usp=sharing\" data-type=\"link\" data-id=\"https:\/\/drive.google.com\/file\/d\/18lZF3AFWPqyp100S2VZ6ZFsatJvUy5CP\/view?usp=sharing\" target=\"_blank\" rel=\"noopener\">upload this certificate<\/a>. <\/p>\n\n\n\n<p><strong>8. Identify the serial number \/ Chargebox ID<\/strong><\/p>\n\n\n\n<p>The terminology will vary from brand to brand, but the most used terminology is ChargeBox ID. <\/p>\n\n\n\n<p>This field should by default be the serial number of the charge point. Note down what it says in this field, as this is what you need to input in the serial number field when integrating to Monta.<\/p>\n\n\n\n<p><strong>9. Save and Apply the Settings<\/strong><\/p>\n\n\n\n<p>Save the changes and apply the new settings. This step may involve restarting the charge point or the network services to apply the new configuration.<\/p>\n\n\n\n<p><strong>10. Verify the connection<\/strong><\/p>\n\n\n\n<p>Once the configuration is applied, add the charge point to Monta. If the integration fails because the charge point is \u201coffline\u201d, please refer to the troubleshooting section.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Example Configuration<\/strong><\/h3>\n\n\n\n<p>Here is an example of how your configuration settings might look:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>OCPP Server URL<strong>:<\/strong><\/strong><code><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\">wss:\/\/ocpp.monta.app<\/mark><\/code><\/li>\n\n\n\n<li><strong>Port:<\/strong> <code><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\">443<\/mark><\/code><\/li>\n\n\n\n<li><strong>WebSocket Path: <\/strong><code><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\">\/<\/mark><\/code><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Troubleshooting<\/strong><\/h2>\n\n\n\n<p>If the charge point fails to connect to the Monta OCPP server:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Double-check the URL, Port, and Path:<\/strong> Ensure there are no typos in the URL (ocpp.monta.app), port (443), path (blank) and WebSocket type (wss).<\/li>\n\n\n\n<li><strong>Network Issues:<\/strong> Verify that the charge point has internet access and that no firewall is blocking the connection to the Monta server.<\/li>\n\n\n\n<li><strong>Charge Point Logs:<\/strong> Check the charge point\u2019s diagnostics logs for any error messages that might provide clues about the connection issue.<\/li>\n\n\n\n<li><strong>Firmware Update:<\/strong> Ensure that your charge point&#8217;s firmware is up to date. Sometimes, firmware updates include important fixes for connectivity issues.<\/li>\n\n\n\n<li><strong>Chargebox ID\/Serial number: <\/strong>Ensure the serial number\/chargebox ID matches what you\u2019re inputting in Monta when integrating.<\/li>\n<\/ul>\n\n\n\n<p><strong>Connecting via Websocket instead of WebSocket Secure.<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the charge point in question, can\u2019t use wss, the same steps apply, except the url would be ws:\/\/ocpp.monta.app and the port would be 80<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Support<\/strong><\/h3>\n\n\n\n<p>For additional assistance, consult your charge point\u2019s user manual or contact the manufacturer\u2019s support team. If the issue persists, you can also reach out to Monta support for further guidance.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is a guide that shows the general steps to integrate a charge point to Monta.<\/p>\n","protected":false},"author":16,"featured_media":26315,"parent":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false},"help_cat":[20],"help_tags":[244],"class_list":["post-15626","help-center","type-help-center","status-publish","format-standard","has-post-thumbnail","hentry","help_cat-integration-guides","help_tags-installation"],"acf":[],"_links":{"self":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/help-center\/15626","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/help-center"}],"about":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/types\/help-center"}],"author":[{"embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/users\/16"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/media\/26315"}],"wp:attachment":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/media?parent=15626"}],"wp:term":[{"taxonomy":"help_cat","embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/help_cat?post=15626"},{"taxonomy":"help_tags","embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/help_tags?post=15626"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}