{"id":26950,"date":"2025-12-16T14:17:03","date_gmt":"2025-12-16T13:17:03","guid":{"rendered":"https:\/\/monta.com\/en\/?post_type=help-center&#038;p=26950"},"modified":"2025-12-16T14:20:09","modified_gmt":"2025-12-16T13:20:09","slug":"monta-control","status":"publish","type":"help-center","link":"https:\/\/monta.com\/en\/help-center\/monta-control\/","title":{"rendered":"Monta Control"},"content":{"rendered":"\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Note:<\/strong> Control V1 will be discontinued on <strong>December 31, 2025<\/strong>, and Control V2 will be the default environment moving forward.<\/p>\n<\/blockquote>\n\n\n\n<p>Monta Control gives operators and technical teams a real-time view of all connected charging stations, their network performance, and OCPP integrations. It\u2019s the entrance into the technical part of Monta\u2019s system &#8211; enabling you to look into charging station logs, get aggregated site power statistics, and manage your firmware upgrades.<\/p>\n\n\n\n<p>It\u2019s designed to provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Real-time monitoring<\/strong> and network analytics<\/li>\n\n\n\n<li><strong>Streamlined configuration<\/strong> of OCPP endpoints and station details<\/li>\n\n\n\n<li><strong>AI-assisted debugging<\/strong> (Monta AI, rolling out progressively)<\/li>\n\n\n\n<li><strong>Faster navigation<\/strong> with modular tabs and data-rich panels<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Monta AI in Control<\/h3>\n\n\n\n<p>Monta Control includes a built-in assistant &#8211; accessible at any time, designed to help you understand station behavior, diagnose issues, and get guided troubleshooting.<\/p>\n\n\n\n<p>You can access<a href=\"https:\/\/monta.com\/en\/help-center\/monta-ai\/\" data-type=\"help-center\" data-id=\"26992\"> Monta AI <\/a>from <strong>any page in Monta Control<\/strong> using the <strong>Monta AI<\/strong> button located in the bottom-right corner.<\/p>\n\n\n\n<p>Monta AI provides:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Explanations of charging states (e.g., Preparing, SuspendedEV, Ready)<\/li>\n\n\n\n<li>Guidance on why a station or EVSE may be offline<\/li>\n\n\n\n<li>Insights into session flow and charging outcomes<\/li>\n\n\n\n<li>Support interpreting OCPP messages and error states<\/li>\n\n\n\n<li>Faster diagnostics before escalating to a technician or hardware partner<\/li>\n<\/ul>\n\n\n\n<p>Because Monta AI is always available, you can jump into diagnostics immediately &#8211; whether you\u2019re looking at a station\u2019s detail page, reviewing a domain, or checking entire groups.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Charging Stations<\/h2>\n\n\n\n<p>Your central overview of every charging station in your network.<\/p>\n\n\n\n<p>The Charging Stations section gives you <strong>immediate visibility into station health<\/strong>, allowing you to quickly spot offline devices, filter by protocol version, and drill into station-level diagnostics.<\/p>\n\n\n\n<p>Here you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monitor the operational state of your network in real time<\/li>\n\n\n\n<li>Identify offline or misbehaving stations instantly<\/li>\n\n\n\n<li>Access full technical details of each station<\/li>\n\n\n\n<li>Execute OCPP commands for troubleshooting or configuration<\/li>\n\n\n\n<li>View uptime, network data, and raw OCPP logs<\/li>\n\n\n\n<li>Manage security and access (password operations, cable lock state)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">How to use<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Charging Stations<\/strong> in the sidebar.<\/li>\n\n\n\n<li>Search by name or identity to locate a station quickly.<\/li>\n\n\n\n<li>Use the filters to:\n<ul class=\"wp-block-list\">\n<li>Show stations using OCPP 1.6 or OCPP 2.0.1<\/li>\n\n\n\n<li>Show only Connected or Disconnected stations<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click a station to open its <strong>Detail View<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Station Detail View<\/h3>\n\n\n\n<p>The station detail view is the control center for an individual charger. It combines <strong>diagnostics<\/strong>, <strong>network insights<\/strong>, and <strong>remote OCPP actions<\/strong>.<\/p>\n\n\n\n<p><strong>Assess station health at a glance<\/strong><\/p>\n\n\n\n<p>The top section provides a consolidated snapshot of the station\u2019s condition, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Online \/ Offline state<\/strong> and <em>when it last connected<\/em><\/li>\n\n\n\n<li><strong>Error codes<\/strong> reported by the station<\/li>\n\n\n\n<li><strong>Load balancing status<\/strong><\/li>\n\n\n\n<li><strong>Access security<\/strong> (secured \/ unsecured)<\/li>\n\n\n\n<li>**Supported or unsupported features (**Plug &amp; Charge, AutoCharge, Free Charging, Cable Lock)<\/li>\n\n\n\n<li><strong>Vendor, model, firmware, OCPP version<\/strong><\/li>\n\n\n\n<li><strong>Integration type<\/strong> (e.g., direct OCPP, cloud integration such as Zaptec Cloud)<\/li>\n<\/ul>\n\n\n\n<p>This gives you immediate insight into <strong>what the station supports<\/strong>, <strong>what might be misconfigured<\/strong>, and <strong>whether it is behaving normally<\/strong> before you dive deeper.<\/p>\n\n\n\n<p><strong>Run remote actions (OCPP commands)<\/strong><\/p>\n\n\n\n<p>The <strong>Actions<\/strong> menu gives you direct control over the station.<\/p>\n\n\n\n<p>These actions support workflows like restarting a frozen charger, requesting diagnostics from the hardware, or synchronizing its state with Monta.<\/p>\n\n\n\n<p><strong>Available actions include:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Send Heartbeat<\/li>\n\n\n\n<li>Restart Station<\/li>\n\n\n\n<li>Sync State<\/li>\n\n\n\n<li>Change Availability<\/li>\n\n\n\n<li>Trigger Message<\/li>\n\n\n\n<li>Clear Charging Profile<\/li>\n\n\n\n<li>Data Transfer<\/li>\n\n\n\n<li>Get Diagnostics<\/li>\n\n\n\n<li>Enable Cable Lock<\/li>\n\n\n\n<li>Set \/ Reset \/ Remove Password<\/li>\n\n\n\n<li>Disconnect<\/li>\n<\/ul>\n\n\n\n<p>You can resolve many operational issues remotely, avoiding on-site visits.<\/p>\n\n\n\n<p><strong>Check uptime and network stability<\/strong><\/p>\n\n\n\n<p>The <strong>Uptime &amp; Network<\/strong> tab reveals:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>How stable the station\u2019s connection has been (uptime %)<\/li>\n\n\n\n<li>How long it has been online vs offline<\/li>\n\n\n\n<li>Whether network information (city, region, ISP, ASN) is detected<\/li>\n\n\n\n<li>Trends over 7, 30, or 90 days<\/li>\n<\/ul>\n\n\n\n<p>Ideal for diagnosing intermittent disconnection issues or verifying connectivity improvements after changes.<\/p>\n\n\n\n<p><strong>Monitor cellular SIM activity<\/strong><\/p>\n\n\n\n<p>In the <strong>Network &amp; Data Consumption<\/strong> tab, you can monitor:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SIM identifiers (IMSI, ICCID)<\/li>\n\n\n\n<li>Daily and total data usage<\/li>\n<\/ul>\n\n\n\n<p>This helps diagnose SIM provisioning issues or unexpected data spikes.<\/p>\n\n\n\n<p><strong>Inspect connector-level behavior<\/strong><\/p>\n\n\n\n<p>Under <strong>Connectors<\/strong>, you can view:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Per-connector power output<\/li>\n\n\n\n<li>Lifetime energy<\/li>\n\n\n\n<li>Max current \/ phase configuration<\/li>\n\n\n\n<li>Whether a vehicle is connected<\/li>\n\n\n\n<li>Live energy flow across L1 \/ L2 \/ L3<\/li>\n<\/ul>\n\n\n\n<p>This makes it easy to identify whether the whole station or only a single connector is affected.<\/p>\n\n\n\n<p><strong>Review charging session history<\/strong><\/p>\n\n\n\n<p>The <strong>Charges<\/strong> tab lists historical charging sessions for the station, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Start and end times<\/li>\n\n\n\n<li>ID tag used<\/li>\n\n\n\n<li>Start and end meter values<\/li>\n\n\n\n<li>Delivered energy<\/li>\n\n\n\n<li>Session status<\/li>\n\n\n\n<li>Session initiation source (e.g., instant charge, limited charge)<\/li>\n<\/ul>\n\n\n\n<p>This is useful for investigating user reports or validating whether the station completed sessions successfully.<\/p>\n\n\n\n<p><strong>Inspect raw OCPP logs<\/strong><\/p>\n\n\n\n<p>The <strong>Logs<\/strong> tab displays all incoming and outgoing OCPP messages, full message payloads, and timestamps with chronological sorting.<\/p>\n\n\n\n<p>Here you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>View messages across several categories: Customer Support, Development, OCPP Messages, OCPP Connections, Audit<\/li>\n\n\n\n<li>Filter by date and time<\/li>\n\n\n\n<li>Search messages by text or tag<\/li>\n\n\n\n<li><strong>Enable JSON formatting<\/strong> ( <code>{}<\/code> button ) for readable payloads<\/li>\n\n\n\n<li><strong>Show full messages<\/strong> (slider icon)<\/li>\n\n\n\n<li><strong>Toggle color coding<\/strong> (palette icon)<\/li>\n\n\n\n<li><strong>Export logs to CSV<\/strong> (download icon)<\/li>\n\n\n\n<li><strong>Clear all filters<\/strong> (funnel icon)<\/li>\n<\/ul>\n\n\n\n<p>This is essential for deep debugging, verifying station behavior, or collaborating with hardware vendors.<\/p>\n\n\n\n<p><strong>Manage OCPP configuration<\/strong><\/p>\n\n\n\n<p>The <strong>OCPP Configuration<\/strong> tab shows the station\u2019s active configuration keys and values, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Authorization settings<\/li>\n\n\n\n<li>Charging schedule constraints<\/li>\n\n\n\n<li>Interval settings<\/li>\n\n\n\n<li>Feature support flags<\/li>\n<\/ul>\n\n\n\n<p>You can search for keys, filter by configuration source, refresh values, or inspect individual parameters.<\/p>\n\n\n\n<p>(Some fields are editable depending on the vendor and integration type.)<\/p>\n\n\n\n<p>This is often where you pinpoint incorrect configuration causing unexpected charger behaviour.<\/p>\n\n\n\n<p><strong>Review firmware information<\/strong><\/p>\n\n\n\n<p>The <strong>Firmware<\/strong> tab provides:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Current firmware version<\/li>\n\n\n\n<li>Firmware status<\/li>\n\n\n\n<li>Date of the last status update<\/li>\n\n\n\n<li>Any available firmware versions (if provided by the vendor)<\/li>\n\n\n\n<li>Firmware update history<\/li>\n\n\n\n<li>Ability to <strong>update firmware via URL<\/strong> when supported<\/li>\n<\/ul>\n\n\n\n<p>This helps you verify whether outdated firmware might be responsible for issues reported on the station.<\/p>\n\n\n\n<p><strong>Verify certificates<\/strong><\/p>\n\n\n\n<p>Under <strong>Certificates<\/strong>, you can view:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Plug &amp; Charge (ISO 15118) status<\/li>\n\n\n\n<li>Contract validation (online\/offline)<\/li>\n\n\n\n<li>V2G certificate management availability<\/li>\n<\/ul>\n\n\n\n<p>If a station doesn\u2019t support these features, Monta clearly indicates that they\u2019re unsupported so you know the limitation is hardware-side.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">OCPP Proxy: Domains<\/h2>\n\n\n\n<p>Domains define where your charging stations connect. They act as <strong>routing endpoints<\/strong> for OCPP traffic.<\/p>\n\n\n\n<p>If you manage multiple clients or networks, Domains let you separate traffic, roll out migration projects, and ensure each cluster of stations uses the correct OCPP endpoint. Here you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Create domains for different customers, sites, or migration projects<\/li>\n\n\n\n<li>Retrieve the exact <strong>Connection URL<\/strong> your stations should point to<\/li>\n\n\n\n<li>See all stations connected under a domain<\/li>\n\n\n\n<li>Organize stations into domain-level groups<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Create a domain<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click <strong>\u2795 Create Proxy Domain<\/strong>.<\/li>\n\n\n\n<li>Fill in:\n<ul class=\"wp-block-list\">\n<li><strong>Name<\/strong><\/li>\n\n\n\n<li><strong>Identifier<\/strong><\/li>\n\n\n\n<li><strong>OCPP URL<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Use the generated <strong>Connection URL<\/strong> in your chargers\u2019 OCPP configuration.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Monta Control is the technical command center for your charging network, giving operators real-time visibility into station health, OCPP integrations, firmware, and AI-assisted diagnostics in one place.<\/p>\n","protected":false},"author":66,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":true,"inline_featured_image":false},"help_cat":[305],"help_tags":[],"class_list":["post-26950","help-center","type-help-center","status-publish","format-standard","hentry","help_cat-hub"],"acf":[],"_links":{"self":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/help-center\/26950","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/help-center"}],"about":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/types\/help-center"}],"author":[{"embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/users\/66"}],"wp:attachment":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/media?parent=26950"}],"wp:term":[{"taxonomy":"help_cat","embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/help_cat?post=26950"},{"taxonomy":"help_tags","embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/help_tags?post=26950"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}