{"id":26992,"date":"2025-12-16T10:53:43","date_gmt":"2025-12-16T09:53:43","guid":{"rendered":"https:\/\/monta.com\/en\/?post_type=help-center&#038;p=26992"},"modified":"2025-12-16T11:28:54","modified_gmt":"2025-12-16T10:28:54","slug":"monta-ai","status":"publish","type":"help-center","link":"https:\/\/monta.com\/en\/help-center\/monta-ai\/","title":{"rendered":"Monta AI &#8211; Your Integrated Operational Intelligence Layer"},"content":{"rendered":"\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Monta AI is currently available in <strong>beta<\/strong> in the Hub and Control.<\/p>\n<\/blockquote>\n\n\n\n<p>Monta AI is an <strong>operational intelligence layer<\/strong> built directly into Monta\u2019s CSMS. It helps operators, support teams, and internal Monta users diagnose issues, understand system behavior, and optimize network performance.<\/p>\n\n\n\n<p>Unlike traditional chatbots or UI overlays, Monta AI is a <strong>fully integrated system component<\/strong>. It uses the same internal tools our engineers rely on &#8211; including real-time APIs, data warehouses, OCPP\/OCPI logs, and firmware intelligence &#8211; all available instantly inside Monta Control.<\/p>\n\n\n\n<p>Monta AI currently provides:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Root cause analysis for failed charge sessions<\/li>\n\n\n\n<li>Charging station health diagnostics<\/li>\n\n\n\n<li>Firmware performance evaluation<\/li>\n\n\n\n<li>Multi-system troubleshooting (OCPP, roaming, authorization)<\/li>\n\n\n\n<li>Smart Charging insights and behavioral explanations<\/li>\n\n\n\n<li>Alert and trend pattern analysis<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why It Matters<\/h2>\n\n\n\n<p><strong>For CPOs<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Diagnose issues in minutes, not hours<\/li>\n\n\n\n<li>Reduce operational overhead<\/li>\n\n\n\n<li>Gain full-stack visibility across hardware, firmware, and backend systems<\/li>\n<\/ul>\n\n\n\n<p><strong>For Enterprise Partners<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access actionable operational intelligence<\/li>\n\n\n\n<li>Improve uptime and customer experience<\/li>\n\n\n\n<li>Understand network behavior at scale<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How It Works<\/strong><\/h2>\n\n\n\n<p>Monta AI connects directly to Monta\u2019s core systems:<\/p>\n\n\n\n<p><strong>Direct API access<\/strong><\/p>\n\n\n\n<p>Retrieves live operational data for charges, stations, smart charging behavior, and vehicles.<\/p>\n\n\n\n<p><strong>Data warehouse intelligence<\/strong><\/p>\n\n\n\n<p>Runs analytical queries on historical datasets to identify trends in uptime, firmware stability, and charging reliability.<\/p>\n\n\n\n<p><strong>Log-level investigation<\/strong><\/p>\n\n\n\n<p>Searches millions of OCPP, roaming, and authorization logs to provide accurate event reconstruction.<\/p>\n\n\n\n<p><strong>Firmware performance analysis<\/strong><\/p>\n\n\n\n<p>Correlates firmware versions with statistical success rates using <strong>Wilson Score<\/strong> to avoid false positives from small sample sizes.<\/p>\n\n\n\n<p><strong>Smart charging context<\/strong><\/p>\n\n\n\n<p>Understands price optimization, CO\u2082 reduction, renewable energy targeting, scheduling, and energy availability. Explains whether behavior is intentional or technical.<\/p>\n\n\n\n<p><strong>Knowledge base depth<\/strong><\/p>\n\n\n\n<p>Monta AI uses:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Help Center articles<\/li>\n\n\n\n<li>250,000+ resolved support tickets<\/li>\n\n\n\n<li>OCPP\/OCPI specifications<\/li>\n\n\n\n<li>Manufacturer manuals (ABB, Alfen, Zaptec, Easee, etc.)<\/li>\n\n\n\n<li>Product documentation<\/li>\n\n\n\n<li>Monta\u2019s troubleshooting standards<\/li>\n<\/ul>\n\n\n\n<p>The result: complete explanations of <strong>what happened<\/strong>, <strong>why it happened<\/strong>, and <strong>how to resolve it<\/strong> &#8211; all with sources and timestamps.<\/p>\n\n\n\n<p><strong>Context awareness<\/strong><\/p>\n\n\n\n<p>When viewing a station or charge in Monta Hub, the AI automatically adapts its analysis to the relevant entity.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Key Capabilities<\/h2>\n\n\n\n<p><strong>Intelligent Investigation<\/strong><\/p>\n\n\n\n<p>Adapts its diagnostic strategy based on your question and context (station, session, or fleet).<\/p>\n\n\n\n<p><strong>21 Specialized Diagnostic Tools<\/strong><\/p>\n\n\n\n<p>Covering station health, alerts, sessions, logs, firmware, authorization chains, and more.<\/p>\n\n\n\n<p><strong>Statistical Firmware Intelligence<\/strong><\/p>\n\n\n\n<p>Uses Wilson Score confidence to recommend the most reliable firmware versions.<\/p>\n\n\n\n<p><strong>Cross-System Correlation<\/strong><\/p>\n\n\n\n<p>Understands interactions across:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>OCPP<\/li>\n\n\n\n<li>OCPI \/ Hubject<\/li>\n\n\n\n<li>AutoCharge<\/li>\n\n\n\n<li>Plug &amp; Charge<\/li>\n\n\n\n<li>Smart Charging systems<\/li>\n<\/ul>\n\n\n\n<p><strong>Smart Charging Expertise<\/strong><\/p>\n\n\n\n<p>Explains intentional optimizations vs. unexpected behavior.<\/p>\n\n\n\n<p><strong>Integrated Knowledge Sources<\/strong><\/p>\n\n\n\n<p>Pulls from Monta documentation, internal standards, manufacturer manuals, and historical ticket data.<\/p>\n\n\n\n<p><strong>Evidence-Based Results<\/strong><\/p>\n\n\n\n<p>All insights include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>dataset sources<\/li>\n\n\n\n<li>timestamps<\/li>\n\n\n\n<li>log references<\/li>\n\n\n\n<li>confidence reasoning<\/li>\n<\/ul>\n\n\n\n<p><strong>Alert &amp; Trend Intelligence<\/strong><\/p>\n\n\n\n<p>Identifies recurring issues, correlations, and patterns across time and station groups.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Common Scenarios Monta AI Solves<\/h2>\n\n\n\n<p><strong>Charging Session Failures<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Retrieves logs and business rules<\/li>\n\n\n\n<li>Identifies true root causes<\/li>\n\n\n\n<li>Provides actionable, evidence-backed solutions<\/li>\n<\/ul>\n\n\n\n<p><strong>Station Offline Issues<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Detects offline patterns<\/li>\n\n\n\n<li>Analyzes connectivity logs<\/li>\n\n\n\n<li>Compares against maintenance windows<\/li>\n\n\n\n<li>Distinguishes infrastructure issues from hardware faults<\/li>\n<\/ul>\n\n\n\n<p><strong>Smart Charging Confusion<\/strong><\/p>\n\n\n\n<p>Explains slow charging, scheduling, and optimization constraints \u2014 including pricing or CO\u2082-based behavior.<\/p>\n\n\n\n<p><strong>Multi-Connector Diagnostics<\/strong><\/p>\n\n\n\n<p>Isolates connector-specific issues, alerts, and fault behaviors.<\/p>\n\n\n\n<p><strong>Firmware Upgrade Decisions<\/strong><\/p>\n\n\n\n<p>Recommends firmware upgrades based on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>success rates<\/li>\n\n\n\n<li>fleet-wide data<\/li>\n\n\n\n<li>sample size confidence<\/li>\n<\/ul>\n\n\n\n<p><strong>Roaming Authorization Issues<\/strong><\/p>\n\n\n\n<p>Follows the full OCPI\/Hubject chain to identify where and why authorization failed.<\/p>\n\n\n\n<p><strong>Hardware Error Codes<\/strong><\/p>\n\n\n\n<p>Finds meaning, manufacturer instructions, and historical fixes.<\/p>\n\n\n\n<p><strong>Alert Pattern Analysis<\/strong><\/p>\n\n\n\n<p>Identifies recurring alerts, timing patterns, and likely root causes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to Use Monta AI<\/h2>\n\n\n\n<p>Monta AI is available on <strong>every page<\/strong> in the Monta Hub. It automatically adapts to the station, charge, or fleet view you\u2019re currently looking at.<\/p>\n\n\n\n<p><strong>1. Open Monta AI<\/strong><\/p>\n\n\n\n<p>Click the <strong>AI icon<\/strong> in the bottom-right corner to open the assistant panel.<\/p>\n\n\n\n<p>The AI immediately understands the context of the page you\u2019re on\u2014no need to provide IDs or details manually.<\/p>\n\n\n\n<p><strong>2. Ask Your Question<\/strong><\/p>\n\n\n\n<p>Type naturally (e.g., \u201cWhy did this charge fail?\u201d or \u201cWhy is this station offline?\u201d).<\/p>\n\n\n\n<p>Monta AI retrieves all relevant data automatically and provides a complete explanation.<\/p>\n\n\n\n<p><strong>3. Use Quick Actions<\/strong><\/p>\n\n\n\n<p>You can also use the shortcut buttons (e.g., <em>Search logs<\/em>, <em>Get charge history<\/em>, <em>Analyze firmware performance<\/em>, <em>View alerts<\/em>).<\/p>\n\n\n\n<p>These run pre-built investigations with one click.<\/p>\n\n\n\n<p><strong>4. Review the Results<\/strong><\/p>\n\n\n\n<p>Every answer includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clear explanation<\/li>\n\n\n\n<li>Evidence (logs, timestamps, alerts, firmware data)<\/li>\n\n\n\n<li>Practical next steps<\/li>\n<\/ul>\n\n\n\n<p><strong>5. Continue the Conversation<\/strong><\/p>\n\n\n\n<p>Ask follow-up questions and Monta AI keeps the context until you close the panel or switch pages.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Access &amp; Permissions<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Available to<\/strong>: Customers in Beta<\/li>\n\n\n\n<li><strong>Mode<\/strong>: Read-only (cannot modify configurations)<\/li>\n\n\n\n<li><strong>Authorization<\/strong>: Operates under the authenticated user\u2019s credentials<\/li>\n\n\n\n<li><strong>Audit<\/strong>: All actions are logged under the user\u2019s account<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Security &amp; Privacy<\/h2>\n\n\n\n<p>Monta AI follows the same security and compliance standards as all Monta services.<\/p>\n\n\n\n<p><strong>Transient Data Processing<\/strong><\/p>\n\n\n\n<p>Data is processed in real time and <strong>never stored<\/strong> by the AI provider.<\/p>\n\n\n\n<p><strong>No External Training<\/strong><\/p>\n\n\n\n<p>Customer data is <em>not<\/em> used to train or fine-tune models.<\/p>\n\n\n\n<p><strong>Strict Access Control<\/strong><\/p>\n\n\n\n<p>Monta AI only accesses data you are permitted to see.<\/p>\n\n\n\n<p>It operates entirely under your credentials.<\/p>\n\n\n\n<p><strong>Secure Infrastructure<\/strong><\/p>\n\n\n\n<p>All communication stays inside Monta\u2019s backend and is encrypted end-to-end.<\/p>\n\n\n\n<p><strong>Full Auditability<\/strong><\/p>\n\n\n\n<p>Every AI-assisted action is logged, including reasoning steps.<\/p>\n\n\n\n<p><strong>EU &amp; Monta Framework Compliance<\/strong><\/p>\n\n\n\n<p>Fully aligned with Monta\u2019s internal security standards and EU data protection regulations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Example Prompts<\/h2>\n\n\n\n<p>Here are some helpful prompts you can use with Monta AI, organized by common operational scenarios. You can provide charge IDs, station serial numbers, or other identifiers directly, and Monta AI will immediately fetch the relevant data and analyze it for you.<\/p>\n\n\n\n<p><strong>Charging Station Issues<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Show me the status of charging station [serial number]&#8221;<\/li>\n\n\n\n<li>&#8220;Why is station [ID] showing as offline?&#8221;<\/li>\n\n\n\n<li>&#8220;What alerts does charging station [ID] have?&#8221;<\/li>\n\n\n\n<li>&#8220;Check the configuration of station [serial number]&#8221;<\/li>\n\n\n\n<li>&#8220;Show me recent logs for station [ID] around [time]&#8221;<\/li>\n\n\n\n<li>&#8220;What&#8217;s the firmware version on station [ID]?&#8221;<\/li>\n\n\n\n<li>&#8220;Compare firmware performance for station [ID]&#8221;<\/li>\n\n\n\n<li>&#8220;Show me statistics for station [ID] over the last 30 days&#8221;<\/li>\n<\/ul>\n\n\n\n<p><strong>Charge Session Analysis<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Analyze charge session [charge ID]&#8221;<\/li>\n\n\n\n<li>&#8220;Why did charge [ID] fail?&#8221;<\/li>\n\n\n\n<li>&#8220;Show me details for charge [ID]&#8221;<\/li>\n\n\n\n<li>&#8220;Why did charging stop early on charge [ID]?&#8221;<\/li>\n\n\n\n<li>&#8220;Why is the power so low on this charge?&#8221;<\/li>\n\n\n\n<li>&#8220;Check if there&#8217;s an active charge on station [ID] connector 1&#8221;<\/li>\n<\/ul>\n\n\n\n<p><strong>Authorization &amp; Authentication<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Why was authorization rejected for [token\/user]?&#8221;<\/li>\n\n\n\n<li>&#8220;Show me authorization attempts on station [ID]&#8221;<\/li>\n\n\n\n<li>&#8220;Check authorization logs for station [ID] today&#8221;<\/li>\n\n\n\n<li>&#8220;Why can&#8217;t users start charging on station [ID]?&#8221;<\/li>\n<\/ul>\n\n\n\n<p><strong>Smart Charging &amp; Optimization<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Why isn&#8217;t my car charging right now?&#8221;<\/li>\n\n\n\n<li>&#8220;Explain the smart charging schedule for charge [ID]&#8221;<\/li>\n\n\n\n<li>&#8220;Why is charging delayed?&#8221;<\/li>\n\n\n\n<li>&#8220;What optimization is active on this charge?&#8221;<\/li>\n<\/ul>\n\n\n\n<p><strong>Multi-Connector Stations<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Check all connectors on station [ID]&#8221;<\/li>\n\n\n\n<li>&#8220;Which connector is having issues on station [ID]?&#8221;<\/li>\n\n\n\n<li>&#8220;Show me the status of both connectors&#8221;<\/li>\n<\/ul>\n\n\n\n<p><strong>Alerts &amp; Monitoring<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Show me active alerts for station [ID]&#8221;<\/li>\n\n\n\n<li>&#8220;What high priority alerts does this station have?&#8221;<\/li>\n\n\n\n<li>&#8220;Show me alert trends for the last 7 days&#8221;<\/li>\n\n\n\n<li>&#8220;What&#8217;s the most common alert for this station?&#8221;<\/li>\n<\/ul>\n\n\n\n<p><strong>Historical Analysis<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Show me charging history for station [ID]&#8221;<\/li>\n\n\n\n<li>&#8220;What were the statistics for last month?&#8221;<\/li>\n\n\n\n<li>&#8220;Show me status changes for station [ID] yesterday&#8221;<\/li>\n\n\n\n<li>&#8220;How many charges failed last week?&#8221;<\/li>\n<\/ul>\n\n\n\n<p><strong>System Status<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Is Monta having any issues right now?&#8221;<\/li>\n\n\n\n<li>&#8220;Check if OCPP is operational&#8221;<\/li>\n\n\n\n<li>&#8220;Are there any active incidents?&#8221;<\/li>\n\n\n\n<li>&#8220;Show me Monta&#8217;s status over the last 30 days&#8221;<\/li>\n<\/ul>\n\n\n\n<p><strong>General Troubleshooting<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Station won&#8217;t connect to the network&#8221;<\/li>\n\n\n\n<li>&#8220;Charging keeps stopping and starting&#8221;<\/li>\n\n\n\n<li>&#8220;Error code [code] on station [ID]&#8221;<\/li>\n\n\n\n<li>&#8220;Why is this charge taking so long?&#8221;<\/li>\n\n\n\n<li>&#8220;Vehicle won&#8217;t start charging&#8221;<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Monta AI is an integrated operational intelligence layer inside Monta Control that helps teams diagnose issues, understand system behavior, and optimize charging network performance using real-time system data.<\/p>\n","protected":false},"author":66,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":true,"inline_featured_image":false},"help_cat":[305],"help_tags":[],"class_list":["post-26992","help-center","type-help-center","status-publish","format-standard","hentry","help_cat-hub"],"acf":{"help_center_glossary":false,"faq_post":[26998,27000,27001,26999,27002],"brand_name":"","brand_image":"","portal_article_order":"","app_article_order":""},"_links":{"self":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/help-center\/26992","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/help-center"}],"about":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/types\/help-center"}],"author":[{"embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/users\/66"}],"wp:attachment":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/media?parent=26992"}],"wp:term":[{"taxonomy":"help_cat","embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/help_cat?post=26992"},{"taxonomy":"help_tags","embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/help_tags?post=26992"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}