{"id":2855,"date":"2022-07-10T11:23:31","date_gmt":"2022-07-10T10:23:31","guid":{"rendered":"https:\/\/monta.com\/uk\/?post_type=help-center&#038;p=2855"},"modified":"2025-11-04T08:56:54","modified_gmt":"2025-11-04T07:56:54","slug":"operator-wallet-transactions","status":"publish","type":"help-center","link":"https:\/\/monta.com\/en\/help-center\/operator-wallet-transactions\/","title":{"rendered":"Operator Wallet Transactions"},"content":{"rendered":"\n<p>If you have an Operator account in Monta Hub, then you have a Operator Wallet. In this Wallet are all transactions between your Operator and Monta, Teams under your or other Operator accounts, EV drivers who use your services and more. <\/p>\n\n\n\n<p>In the current guide you will learn where to find these transactions and how you can manage them.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Operator transactions page<\/h2>\n\n\n\n<p>This is where you can find the Operator Wallet transactions and the actions you have available. <\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click on the <strong>Payment &amp; billing<\/strong> section of the left-side menu <\/li>\n\n\n\n<li>Select the <strong>Transactions<\/strong> tab<\/li>\n\n\n\n<li>Filter for a period of time and export make a CSV export to your email<\/li>\n\n\n\n<li>Click on the transaction to view the details or download the receipt<\/li>\n<\/ol>\n\n\n\n<div>\n        <script src=\"https:\/\/js.storylane.io\/js\/v1\/storylane.js\"><\/script>\n        <div class=\"sl-embed\" style=\"position:relative;padding-bottom:calc(54.10% + 27px);width:100%;height:0;transform:scale(1)\">\n          <iframe class=\"sl-demo\" src=\"https:\/\/app.storylane.io\/demo\/uk72um2ofccs\" name=\"sl-embed\" title=\"Interactive product demo\" aria-label=\"Interactive product demo\" allow=\"fullscreen\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;border:1px solid rgba(63,95,172,0.35);box-shadow: 0px 0px 18px rgba(26, 19, 72, 0.15);border-radius:10px;box-sizing:border-box;\"><\/iframe>\n        <\/div>\n      <\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Find a specific Wallet transaction<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click on the <strong>Payment &amp; billing<\/strong> section of the left-side menu <\/li>\n\n\n\n<li>Select the <strong>Transactions<\/strong> tab<\/li>\n\n\n\n<li>Filter transactions by date\n<ul class=\"wp-block-list\">\n<li>Use the date picker to isolate a period of time<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Filter transactions by type\n<ul class=\"wp-block-list\">\n<li>Click on the three action dots and select a type of Wallet transaction<\/li>\n\n\n\n<li>You will now see only transactions of this type on the page<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<div>\n        <script src=\"https:\/\/js.storylane.io\/js\/v1\/storylane.js\"><\/script>\n        <div class=\"sl-embed\" style=\"position:relative;padding-bottom:calc(54.10% + 27px);width:100%;height:0;transform:scale(1)\">\n          <iframe class=\"sl-demo\" src=\"https:\/\/app.storylane.io\/demo\/hayozckkeru4\" name=\"sl-embed\" title=\"Interactive product demo\" aria-label=\"Interactive product demo\" allow=\"fullscreen\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;border:1px solid rgba(63,95,172,0.35);box-shadow: 0px 0px 18px rgba(26, 19, 72, 0.15);border-radius:10px;box-sizing:border-box;\"><\/iframe>\n        <\/div>\n      <\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Export transactions<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click on the <strong>Payment &amp; billing<\/strong> section of the left-side menu <\/li>\n\n\n\n<li>Select the <strong>Transactions<\/strong> tab<\/li>\n\n\n\n<li>Filter for a specific period of time <\/li>\n\n\n\n<li>Click on <strong>Export<\/strong> to receive a CSV file of the Operator transactions<\/li>\n<\/ol>\n\n\n\n<div>\n        <script src=\"https:\/\/js.storylane.io\/js\/v1\/storylane.js\"><\/script>\n        <div class=\"sl-embed\" style=\"position:relative;padding-bottom:calc(54.10% + 27px);width:100%;height:0;transform:scale(1)\">\n          <iframe class=\"sl-demo\" src=\"https:\/\/app.storylane.io\/demo\/ezd6uzzwd1ig\" name=\"sl-embed\" title=\"Interactive product demo\" aria-label=\"Interactive product demo\" allow=\"fullscreen\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;border:1px solid rgba(63,95,172,0.35);box-shadow: 0px 0px 18px rgba(26, 19, 72, 0.15);border-radius:10px;box-sizing:border-box;\"><\/iframe>\n        <\/div>\n      <\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Export Receipts from Operator Wallet <\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click on the <strong>Payment &amp; billing<\/strong> section of the left-side menu <\/li>\n\n\n\n<li>Select the <strong>Transactions<\/strong> tab<\/li>\n\n\n\n<li>Filter for a specific period of time <\/li>\n\n\n\n<li>Click on the three dots and select \u201c<strong>Export receipt<\/strong>s\u201d to export a \u201czip\u201d file to your email<br><em>Note: receipts can be exported for a maximum of 365 days and for a maximum of 10000 transactions.<\/em><\/li>\n<\/ol>\n\n\n\n<div>\n  <script async src=\"https:\/\/js.storylane.io\/js\/v2\/storylane.js\"><\/script>\n  <div class=\"sl-embed\" style=\"position:relative;padding-bottom:calc(54.10% + 25px);width:100%;height:0;transform:scale(1)\">\n    <iframe loading=\"lazy\" class=\"sl-demo\" src=\"https:\/\/app.storylane.io\/demo\/dtpbes2taxlj?embed=inline\" name=\"sl-embed\" title=\"Interactive product demo\" aria-label=\"Interactive product demo\" allow=\"fullscreen\" allowfullscreen style=\"position:absolute;top:0;left:0;width:100%!important;height:100%!important;border:1px solid rgba(63,95,172,0.35);box-shadow: 0px 0px 18px rgba(26, 19, 72, 0.15);border-radius:10px;box-sizing:border-box;\"><\/iframe>\n  <\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Refund a transaction<\/h2>\n\n\n\n<p>You can also refund some kinds of Wallet transactions, for example, subscription purchase. <\/p>\n\n\n\n<p>When you make a refund the funds will be transferred from your Operator Wallet to the Team Wallet of the company or end user who has purchased a service from you. <\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click on the <strong>Transactions<\/strong> section of the left-side menu <\/li>\n\n\n\n<li>Find the transaction (see instructions above)<\/li>\n\n\n\n<li>Click on the three action dots and select <strong>Refund transaction<\/strong><\/li>\n\n\n\n<li>Select how much you want to refund in %<\/li>\n\n\n\n<li>Write a note why you are refunding the transaction and click <strong>Next<\/strong><\/li>\n\n\n\n<li>Review the page to confirm and click on <strong>Refund<\/strong><\/li>\n\n\n\n<li>You can see the refund in the Operator transactions\n<ul class=\"wp-block-list\">\n<li>This will also be reflected in your monthly invoice<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<div>\n  <script async src=\"https:\/\/js.storylane.io\/js\/v2\/storylane.js\"><\/script>\n  <div class=\"sl-embed\" style=\"position:relative;padding-bottom:calc(50.27% + 25px);width:100%;height:0;transform:scale(1)\">\n    <iframe loading=\"lazy\" class=\"sl-demo\" src=\"https:\/\/app.storylane.io\/demo\/wqlfaw7zeedh?embed=inline\" name=\"sl-embed\" title=\"Interactive product demo\" aria-label=\"Interactive product demo\" allow=\"fullscreen\" allowfullscreen style=\"position:absolute;top:0;left:0;width:100%!important;height:100%!important;border:1px solid rgba(63,95,172,0.35);box-shadow: 0px 0px 18px rgba(26, 19, 72, 0.15);border-radius:10px;box-sizing:border-box;\"><\/iframe>\n  <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to find, filter, export or refund transactions in the Operator Wallet. <\/p>\n","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false},"help_cat":[314],"help_tags":[412],"class_list":["post-2855","help-center","type-help-center","status-publish","format-standard","hentry","help_cat-transactions","help_tags-hub"],"acf":[],"_links":{"self":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/help-center\/2855","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/help-center"}],"about":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/types\/help-center"}],"author":[{"embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/users\/16"}],"wp:attachment":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/media?parent=2855"}],"wp:term":[{"taxonomy":"help_cat","embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/help_cat?post=2855"},{"taxonomy":"help_tags","embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/help_tags?post=2855"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}