1. Check that the cable is plugged in<\/strong><\/p>\n\n\n\n If the car cable is not securely plugged in, then the charge cannot start. If that is the case, you will see a message saying “Your cable was not plugged in”<\/strong>. <\/p>\n\n\n\n 2. Wait for the charge to start<\/strong><\/p>\n\n\n\n When you start a charge on Monta Charge, you need to wait a minimum of 30 seconds<\/strong> for the charge to start. Our system is sending Start signals to the charge point in intervals, until it either starts the session, or fails the charge.<\/p>\n\n\n\n 3. Check if your car is actually charging<\/strong><\/p>\n\n\n\n See on the car computer if the car is already charging, even if Monta Charge has not updated into a charging state yet. Check the indicator light, located next to the car plug, to see if it has registered the start of a charge. <\/p>\n\n\n\n 4. Try to start the charge in Monta Charge first and then plug in your car<\/strong><\/p>\n\n\n\n Try to start the charge in Monta Charge before plugging in your car.<\/p>\n\n\n\n Step 1: <\/strong>Set up the charging session in Monta Charge and swipe Charge now.<\/p>\n\n\n\n Step 2<\/strong>: Plug the cable in your car.<\/p>\n\n\n\n 1. Make sure that you have enough funds in your Wallet<\/strong><\/p>\n\n\n\n If you do not have enough funds in the Monta Wallet to cover the charge, you will not be able to start charging. Here is how you can refill your personal Monta Wallet<\/a> or a Team’s Monta Wallet<\/a>. <\/p>\n\n\n\n 2. Make sure the charge point can read charge keys<\/strong><\/p>\n\n\n\n Not all charge points are able to start a charge via RFID tag. If you are not sure if the charge point supports charge keys, you can check that via the Monta Charge -> Map. <\/p>\n\n\n\n Try to find the charge point on the map and see if has the label Charge key<\/strong>. Alternatively, you can try initiating a charge via Monta Charge or see if there is a QR sticker you can scan to start charging. <\/p>\n\n\n\n
\n\n\n\nCan’t start charging via charge key<\/h2>\n\n\n\n