{"id":27121,"date":"2026-01-21T10:13:37","date_gmt":"2026-01-21T09:13:37","guid":{"rendered":"https:\/\/monta.com\/en\/?page_id=27121"},"modified":"2026-02-18T11:19:15","modified_gmt":"2026-02-18T10:19:15","slug":"monta-ai","status":"publish","type":"page","link":"https:\/\/monta.com\/en\/products\/monta-ai\/","title":{"rendered":"Monta AI \u2013 your AI software for EV charging networks"},"content":{"rendered":"<section aria-label=\"Monta AI - your AI software for EV charging networks\" class=\"bg-black text-white  rounded-section\"  data-video-block-id=\"block_34e2f1ec48ee7f92b043c25c660a4b23\" data-video-url=\"https:\/\/youtu.be\/_qjqrq78TaQ\" >\n    <div class=\"grid grid-cols-1 md:grid-cols-12 gap-12 items-center\">\n                <div class=\"md:col-span-5\">\n                                                                <h1 class=\"h1 mb-10 \">\n                    Monta AI &#8211; your AI software for EV charging networks                <\/h1>\n                                                <div class=\"md:hidden block mb-10 \">\n                                                                    <div class=\"relative cursor-pointer rounded-xl overflow-hidden\" onclick=\"openYoutubeModal('https:\/\/youtu.be\/_qjqrq78TaQ')\">\n                        <img decoding=\"async\" title=\"MontaAI_Landing_Teaser (2)\" src=\"https:\/\/monta.com\/wp-content\/uploads\/2026\/01\/MontaAI_Landing_Teaser-2.gif\" alt=\"\" class=\"rounded-xl\">\n                        <div class=\"absolute inset-0 flex items-center justify-center bg-black\/20 active:bg-black\/30 transition-all duration-300\">\n                            <svg class=\"w-16 h-16 drop-shadow-xl\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\">\n                                <path fill=\"#ffffff\" d=\"M0 256a256 256 0 1 1 512 0 256 256 0 1 1 -512 0zM188.3 147.1c-7.6 4.2-12.3 12.3-12.3 20.9l0 176c0 8.7 4.7 16.7 12.3 20.9s16.8 4.1 24.3-.5l144-88c7.1-4.4 11.5-12.1 11.5-20.5s-4.4-16.1-11.5-20.5l-144-88c-7.4-4.5-16.7-4.7-24.3-.5z\"\/>\n                            <\/svg>\n                        <\/div>\n                    <\/div>\n                            <\/div>\n                        <div class=\"rich-text \">\n                <p>Monta AI I is an industry-first AI-native capability, built for CPO\u2019s and directly integrated into the Monta platform. It transforms how you manage charge points, customers, and users by enabling fully proactive and autonomous network management at scale.<\/p>\n<p>For CPOs, network growth typically means a linear increase in manual work, including diagnosing incidents, chasing logs, and validating data. With Monta AI, you can break that cycle. By synthesising scattered quality indicators into a single intelligence layer, we equip you with entirely new capabilities to drive network quality, achieving standards that were previously unattainable.<\/p>\n\n            <\/div>\n                                    <a href=\"https:\/\/cta-service-cms2.hubspot.com\/web-interactives\/public\/v1\/track\/click?encryptedPayload=AVxigLKh0Cx9KVrHbNIkeZuXg%2BmEV5sSzCLSJnrf03TuMfQcihaRb7eJyA8ZCPOAkeKCmJpi1Ku78L%2FeKwt1hgaGfPQ7mxxbLv51LmHYyH2BCuZ%2Fl9ZW9JXBIw6HFkhF0pv%2BpzqMSxsrDSqHM6b%2Ft9DULdOpQyOAt7TxIyU6IxdpPm085LTKUg%3D%3D&#038;portalId=20114015\" class=\"btn-primary-blue mt-8\" target=\"_blank\" rel=\"noopener\">\n                Try Monta AI            <\/a>\n                                        <a href=\"https:\/\/monta.com\/en\/blog\/how-ai-is-changing-the-way-ev-charging-networks-are-run\/\" class=\"btn-outline-white mt-4 ml-0 md:ml-4\">\n                    Learn more\n                <\/a>\n                                <\/div>\n                <div class=\"md:col-span-6 md:col-start-7 justify-items-end hidden md:block\">\n                                                    <div class=\"relative cursor-pointer group mx-auto max-h-144 rounded-xl overflow-hidden\" onclick=\"openYoutubeModal('https:\/\/youtu.be\/_qjqrq78TaQ')\">\n                    <img decoding=\"async\" title=\"MontaAI_Landing_Teaser (2)\" alt=\"\" class=\"mx-auto max-h-144 rounded-xl\" src=\"https:\/\/monta.com\/wp-content\/uploads\/2026\/01\/MontaAI_Landing_Teaser-2.gif\">\n                    <div class=\"absolute inset-0 flex items-center justify-center bg-black\/20 group-hover:bg-black\/30 transition-all duration-300\">\n                        <svg class=\"w-20 h-20 drop-shadow-xl transform group-hover:scale-110 transition-transform duration-300\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\">\n                            <path fill=\"#ffffff\" d=\"M0 256a256 256 0 1 1 512 0 256 256 0 1 1 -512 0zM188.3 147.1c-7.6 4.2-12.3 12.3-12.3 20.9l0 176c0 8.7 4.7 16.7 12.3 20.9s16.8 4.1 24.3-.5l144-88c7.1-4.4 11.5-12.1 11.5-20.5s-4.4-16.1-11.5-20.5l-144-88c-7.4-4.5-16.7-4.7-24.3-.5z\"\/>\n                        <\/svg>\n                    <\/div>\n                <\/div>\n                    <\/div>\n            <\/div>\n<\/section>\n\n<div id=\"youtube-modal-block_34e2f1ec48ee7f92b043c25c660a4b23\" class=\"fixed inset-0 z-[1001] bg-black\/80 hidden items-center justify-center p-3 sm:p-4 md:p-6 lg:p-8\" onclick=\"closeYoutubeModal('block_34e2f1ec48ee7f92b043c25c660a4b23')\" role=\"dialog\" aria-modal=\"true\" aria-label=\"Video player\">\n    <div class=\"relative w-full max-w-[95vw] md:max-w-[90vw] lg:max-w-[1400px] rounded-xl md:rounded-2xl overflow-hidden shadow-2xl\" style=\"aspect-ratio: 16\/9; max-height: 85vh;\" onclick=\"event.stopPropagation()\" role=\"document\">\n        <button onclick=\"closeYoutubeModal('block_34e2f1ec48ee7f92b043c25c660a4b23')\" class=\"absolute top-2 right-2 md:top-4 md:right-4 z-[10000] bg-white border-none rounded-full w-8 h-8 md:w-10 md:h-10 cursor-pointer flex items-center justify-center transition-all duration-200 hover:bg-gray-100\" aria-label=\"Close video\">\n            <svg class=\"w-4 h-4 md:w-5 md:h-5 stroke-black\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                <path d=\"M18 6L6 18M6 6l12 12\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n            <\/svg>\n        <\/button>\n        <div id=\"youtube-iframe-block_34e2f1ec48ee7f92b043c25c660a4b23\" class=\"w-full h-full\"><\/div>\n    <\/div>\n<\/div>\n\n<script>\n(function() {\n    const blockId = 'block_34e2f1ec48ee7f92b043c25c660a4b23';\n    const videoUrl = 'https:\/\/youtu.be\/_qjqrq78TaQ';\n\n    \/\/ Global function to open any YouTube modal by block ID and URL\n    if (!window.openYoutubeModalById) {\n        window.openYoutubeModalById = function(id, url) {\n         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document.getElementById('youtube-modal-' + id);\n        const iframeContainer = document.getElementById('youtube-iframe-' + id);\n\n        if (!modal || !iframeContainer) return;\n\n        modal.classList.add('hidden');\n        modal.classList.remove('flex');\n        iframeContainer.innerHTML = '';\n        document.body.style.overflow = '';\n    };\n\n    \/\/ ESC key handler\n    document.addEventListener('keydown', function(e) {\n        if (e.key === 'Escape') {\n            const modal = document.getElementById('youtube-modal-' + blockId);\n            if (modal && !modal.classList.contains('hidden')) {\n                closeYoutubeModal(blockId);\n            }\n        }\n    });\n\n    \/\/ Hash link support - listen for #openYoutubeModal\n    if (!window.youtubeModalHashListenerAdded) {\n        window.youtubeModalHashListenerAdded = true;\n\n        const checkHash = function() {\n            if (window.location.hash === '#openYoutubeModal' || window.location.hash === 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actionable understanding across your entire charging network.<\/p>\n\n            <\/div>\n                    <\/div>\n    <\/div>\n\n    <illustration-list data-items='[{\"title\":\"Resolve technical issues fast\",\"description\":\"\\u003Cp\\u003EAnalyse charger issues in real-time, reviewing OCPP logs, firmware versions, and hardware manuals to provide quick, clear resolutions.\\u003C\\\/p\\u003E\\n\",\"illustration_type\":\"image\",\"illustration\":{\"ID\":27134,\"id\":27134,\"title\":\"Network Disruption Alert: 20% Outage Notification and Analysis Tools\",\"filename\":\"Visual_TechnicalIssues.png\",\"filesize\":0,\"url\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Visual_TechnicalIssues.png\",\"link\":\"https:\\\/\\\/monta.com\\\/en\\\/network-disruption-alert-20-outage-notification-and-analysis-tools\\\/\",\"alt\":\"Popup notification with a graphic indicating network issues, featuring bold text on a white background and two buttons for analysis 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manage your network performance and value levers (coming soon)\",\"description\":\"\\u003Cp\\u003E\\u003Cspan style=\\u0022font-weight: 400;\\u0022\\u003EComing soon:\\u003C\\\/span\\u003E\\u003C\\\/p\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli style=\\u0022font-weight: 400;\\u0022 aria-level=\\u00221\\u0022\\u003E\\u003Cspan style=\\u0022font-weight: 400;\\u0022\\u003EMonitoring\\u003C\\\/span\\u003E\\u003C\\\/li\\u003E\\n\\u003Cli style=\\u0022font-weight: 400;\\u0022 aria-level=\\u00221\\u0022\\u003E\\u003Cspan style=\\u0022font-weight: 400;\\u0022\\u003ERecommendations\\u003C\\\/span\\u003E\\u003C\\\/li\\u003E\\n\\u003Cli style=\\u0022font-weight: 400;\\u0022 aria-level=\\u00221\\u0022\\u003E\\u003Cspan style=\\u0022font-weight: 400;\\u0022\\u003EExecute workflows and job\\u003C\\\/span\\u003E\\u003C\\\/li\\u003E\\n\\u003C\\\/ul\\u003E\\n\",\"illustration_type\":\"image\",\"illustration\":{\"ID\":27135,\"id\":27135,\"title\":\"Automated Workflow Creation Prompt in Job Management 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Text prompts for creating an automated workflow and options below.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"automated-workflow-creation-prompt-in-job-management-system\",\"status\":\"inherit\",\"uploaded_to\":0,\"date\":\"2026-01-15 08:24:23\",\"modified\":\"2026-01-15 08:24:23\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/en\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":1300,\"height\":1000,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Visual_Proactive-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Visual_Proactive-300x231.png\",\"medium-width\":300,\"medium-height\":231,\"medium_large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Visual_Proactive-768x591.png\",\"medium_large-width\":768,\"medium_large-height\":591,\"large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Visual_Proactive-1024x788.png\",\"large-width\":1024,\"large-height\":788,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Visual_Proactive.png\",\"1536x1536-width\":1300,\"1536x1536-height\":1000,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Visual_Proactive.png\",\"2048x2048-width\":1300,\"2048x2048-height\":1000}},\"illustration_mobile\":false,\"show_link\":false,\"link_title\":\"\",\"link\":null}]' bg=\"black\"><\/illustration-list>\n    \n<\/section>\n\n<section aria-label=\"Your network alive and intelligent\" class=\"bg-black text-white rounded-section \">\n        <div class=\"grid grid-cols-1 md:grid-cols-12 md:mb-18 mb-10\">\n        <div class=\" md:col-span-12 text-center \">\n             <h2 class=\"mb-10\">  Your network alive and intelligent  <\/h2>         <\/div>\n            <\/div>\n            <div class=\"hidden md:flex md:justify-center md:items-center\">\n        <video src=\"https:\/\/monta.com\/app\/uploads\/sites\/12\/2026\/01\/MontaAI_Landing_23sec_1080p_60fps.mp4\" class=\"video-scroll-trigger w-[700px] h-[455px] md:w-[850px] md:h-[552px] lg:w-[950px] lg:h-[617px] xl:w-[1050px] xl:h-[682px] 2xl:w-[1150px] 2xl:h-[747px] 3xl:w-[1250px] 3xl:h-[812px] 4xl:w-[1350px] 4xl:h-[877px] rounded-xl object-cover\" controls muted playsinline>\n            Your browser does not support the video tag.\n        <\/video>\n    <\/div>\n    <video src=\"https:\/\/monta.com\/app\/uploads\/sites\/12\/2026\/01\/MontaAI_Landing_23sec_1080p_60fps.mp4\" class=\"video-scroll-trigger  block md:hidden rounded-xl\" controls muted playsinline width=\"100%\"\n        height=\"auto\">\n        Your browser does not support the video tag.\n    <\/video>\n    <script>\n        (function() {\n            const videos = document.querySelectorAll('.video-scroll-trigger');\n\n            const observer = new IntersectionObserver((entries) => {\n                entries.forEach(entry => {\n                    if (entry.isIntersecting) {\n                        entry.target.play().catch(err => {\n                            console.log('Auto-play prevented:', err);\n                        });\n                    }\n                });\n            }, {\n                threshold: 0.5\n            });\n\n            videos.forEach(video => {\n                observer.observe(video);\n            });\n        })();\n    <\/script>\n                <\/section>\n\n<section aria-label=\"Al insights, powered by 250,000+ charge points\" class=\"bg-black text-white  rounded-section\" >\n    <div class=\"grid grid-cols-1 md:grid-cols-12 gap-12 items-center\">\n                <div class=\"md:col-span-5\">\n                                                                <h2 class=\"h2 mb-10 \">\n                    Al insights, powered by 250,000+ charge points                <\/h2>\n                                                <div class=\"md:hidden block mb-10 \">\n                                    <img decoding=\"async\" title=\"Vehicle Charging Network Illustration with Secure Cloud Services\" alt=\"A network diagram featuring vehicles connected to a central node, with security symbols, set against a black background.\" src=\"https:\/\/monta.com\/wp-content\/uploads\/2026\/01\/IntelligenceAtScale_1-1.gif\" \/>\n                                                            <\/div>\n                        <div class=\"rich-text \">\n                <ul class=\"ul1\">\n<li class=\"li1\">Detect issues earlier using patterns seen across all of Monta&#8217;s network<\/li>\n<li class=\"li1\">Resolve problems faster with root-cause insights learned at scale<\/li>\n<li class=\"li1\">Continuously improve performance as the Monta network grows<\/li>\n<\/ul>\n<p>Unlike most CSMS providers that isolate customers into separate tenants, Monta operates as a unified global platform. This allows our Al to recognize patterns across the entire ecosystem using anonymized operational data from more than 200,000 charge points and billions of charge and telemetry logs.<\/p>\n<p>This makes Monta Al the most advanced Al system deployed within a charging platform-providing you with intelligence no single operator could generate alone, delivered securely to your network in real time.<\/p>\n\n            <\/div>\n                                                        <\/div>\n                <div class=\"md:col-span-6 md:col-start-7 justify-items-end hidden md:block\">\n                            <img decoding=\"async\" title=\"Vehicle Charging Network Illustration with Secure Cloud Services\" class=\"mx-auto max-h-144\" alt=\"A network diagram featuring vehicles connected to a central node, with security symbols, set against a black background.\"\n                    src=\"https:\/\/monta.com\/wp-content\/uploads\/2026\/01\/IntelligenceAtScale_1-1.gif\" \/>\n                                            <\/div>\n            <\/div>\n<\/section>\n\n\n\n<section aria-label=\"AI support, zero wait time, all languages\" class=\"bg-black text-white  rounded-section\" >\n    <div class=\"grid grid-cols-1 md:grid-cols-12 gap-12 items-center\">\n                <div class=\"md:col-span-6 hidden md:block\">\n                            <img decoding=\"async\" title=\"img_driver-ai\" alt=\"\" class=\"mx-auto max-h-144\" src=\"https:\/\/monta.com\/wp-content\/uploads\/2026\/02\/img_driver-ai.png\">\n                                            <\/div>\n                <div class=\"md:col-span-5 md:col-start-8\">\n                                    <div class=\"pill-label mb-8 text-white border-white\">\n                AI DRIVER SUPPORT            <\/div>\n                                                    <h2 class=\"h2 mb-10 \">\n                    AI support, zero wait time, all languages                <\/h2>\n                                                <div class=\"md:hidden block mb-10 \">\n                                    <img decoding=\"async\" title=\"img_driver-ai\" alt=\"\" src=\"https:\/\/monta.com\/wp-content\/uploads\/2026\/02\/img_driver-ai.png\">\n                                                            <\/div>\n                        <div class=\"rich-text \">\n                <p>1 in 4 driver support calls are abandoned before anyone picks up. Monta AI works 24\/7, speaks every language, and answers every call immediately with zero abandonment.<\/p>\n\n            <\/div>\n                                    <a href=\"https:\/\/monta.com\/en\/products\/monta-ai\/ai-driver-support\/\" class=\"btn-primary-blue mt-8\">\n                Explore AI support            <\/a>\n                                            <\/div>\n            <\/div>\n<\/section>\n\n\n\n<section aria-label=\"Your AI software for EV charging networks\" class=\" md:mx-15 md:px-26 py-10 rounded-section bg-primary-blue md:flex md:items-center md:justify-between\">\n    <h3 class=\"text-random-fade text-white mb-5 md:mb-0 mr-0 md:mr-20\">Your AI software for EV charging networks<\/h3>\n        <div class=\"flex flex-col md:flex-row gap-4 items-stretch\">\n        <a href=\"https:\/\/cta-service-cms2.hubspot.com\/web-interactives\/public\/v1\/track\/click?encryptedPayload=AVxigLKh0Cx9KVrHbNIkeZuXg%2BmEV5sSzCLSJnrf03TuMfQcihaRb7eJyA8ZCPOAkeKCmJpi1Ku78L%2FeKwt1hgaGfPQ7mxxbLv51LmHYyH2BCuZ%2Fl9ZW9JXBIw6HFkhF0pv%2BpzqMSxsrDSqHM6b%2Ft9DULdOpQyOAt7TxIyU6IxdpPm085LTKUg%3D%3D&#038;portalId=20114015\" class=\"btn-primary-black whitespace-nowrap flex items-center gap-2 justify-center\" target=\"_blank\" rel=\"noopener\">\n            Try Monta AI            <div\n    class=\"size-5.5 border-white rounded-full border-2 place-content-center grid\" \n    >\n    <span href=\"#\" class=\"text-sm text-white ml-auto\">\u2192<\/span>\n<\/div>        <\/a>\n            <\/div>\n        <\/section>\n\n<div class=\"max-w-5xl mx-auto \">\n    <quote-slider data-quotes='[{\"title\":\"\\u201cFrom small samples, like a single session, to having it look at all sessions\",\"quote_text\":\"on all of our chargers or getting insight from around the globe is so, so powerful. Surely I am preaching to the choir here, but you have to know how good this is right?\\u201d\",\"author\":\"Joe VanOflen\",\"position\":\"Roam Energy\",\"author_image\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/img_Joe-VanOflen-300x300-1.jpeg\",\"company_logo\":false,\"button_label\":\"\",\"button_link\":\"\"},{\"title\":\"\\u201cMonta AI enables our support team to troubleshoot faster and smarter.\",\"quote_text\":\"It provides instant access to deep data insights, helping us resolve even complex issues with greater accuracy while saving valuable time.\\u201d\",\"author\":\"Emil Veggerby\",\"position\":\"EWII\",\"author_image\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/img_Emil-Veggerby.png\",\"company_logo\":false,\"button_label\":\"\",\"button_link\":\"\"},{\"title\":\"\\u201cMonta AI is fast tracking our case resolutions for many of the basic issues,\",\"quote_text\":\"freeing up time for our team to handle the more complex issues. Overall, this gives our customers an enhanced service.\\u201d\",\"author\":\"Arron Rothwell\",\"position\":\"Rolec\",\"author_image\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/img_Arron-Rothwell-1.png\",\"company_logo\":false,\"button_label\":\"\",\"button_link\":\"\"}]' data-background=\"black\" \/>\n<\/div> \n\n<section aria-label=\"How customers use Monta AI\" class=\"bg-black text-white  rounded-section\">\n    <div class=\"md:grid md:grid-cols-12\">\n                <div class=\"md:col-span-5 mb-8 md:mb-0\">\n            \n             <h2>  How customers use Monta AI  <\/h2>         <\/div>\n        <div class=\"rich-text intro md:col-start-8 md:col-span-5 mb-6\">\n            \n        <\/div>\n    <\/div>\n\n        <div class=\"-mx-4 md:-mx-10\">\n        <tab-slider data-tabs='[{\"tab_title\":\"Prompts\",\"tab_items\":[{\"title\":\"Charge session failure\",\"description\":\"\\u003Cp\\u003E\\u003Cb\\u003EPrompt: \\u003C\\\/b\\u003EWhy did charge 789416803281211264 fail?\\u003C\\\/p\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EExample output: \\u003C\\\/strong\\u003EAuthorization failed due to insufficient funds. User needs to add funds or use local payment method. Evidence: Authorization attempt at 14:30:17 rejected with \\u0026#8216;insufficient_funds\\u0026#8217; status.\\u003C\\\/p\\u003E\\n\",\"image\":{\"ID\":27147,\"id\":27147,\"title\":\"\\u0022Charge Failure Analysis: Reviewing Transaction Data\\u0022\",\"filename\":\"Prompt_ChargeFail.png\",\"filesize\":0,\"url\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_ChargeFail.png\",\"link\":\"https:\\\/\\\/monta.com\\\/en\\\/charge-failure-analysis-reviewing-transaction-data\\\/\",\"alt\":\"Chatbox displaying the question, \\u201cWhy did charge 789416803281 fail?\\u201d with a loading indicator and text saying, \\u201cReviewing charging data...\\u201d\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"charge-failure-analysis-reviewing-transaction-data\",\"status\":\"inherit\",\"uploaded_to\":0,\"date\":\"2026-01-15 08:28:49\",\"modified\":\"2026-01-15 08:28:49\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/en\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":680,\"height\":400,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_ChargeFail-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_ChargeFail-300x176.png\",\"medium-width\":300,\"medium-height\":176,\"medium_large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_ChargeFail.png\",\"medium_large-width\":680,\"medium_large-height\":400,\"large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_ChargeFail.png\",\"large-width\":680,\"large-height\":400,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_ChargeFail.png\",\"1536x1536-width\":680,\"1536x1536-height\":400,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_ChargeFail.png\",\"2048x2048-width\":680,\"2048x2048-height\":400}},\"category\":false},{\"title\":\"Station offline issues\",\"description\":\"\\u003Cp\\u003E\\u003Cb\\u003EPrompt: \\u003C\\\/b\\u003EWhy is station 231865 showing as offline?\\u003C\\\/p\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EExample output:\\u003C\\\/strong\\u003E Station goes offline daily at 2:15 AM for 10 minutes. Correlates with network maintenance window at the site. Recommend adjusting maintenance schedule or enabling offline mode during this window.\\u003C\\\/p\\u003E\\n\",\"image\":{\"ID\":27141,\"id\":27141,\"title\":\"\\u0022Troubleshooting Offline Status for Station 231865\\u0022\",\"filename\":\"Prompt_StationOffline.png\",\"filesize\":0,\"url\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_StationOffline.png\",\"link\":\"https:\\\/\\\/monta.com\\\/en\\\/troubleshooting-offline-status-for-station-231865\\\/\",\"alt\":\"Text box shows a query about station 231865 being offline, with a loading spinner indicating data is being fetched.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"troubleshooting-offline-status-for-station-231865\",\"status\":\"inherit\",\"uploaded_to\":0,\"date\":\"2026-01-15 08:28:39\",\"modified\":\"2026-01-15 08:28:39\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/en\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":680,\"height\":400,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_StationOffline-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_StationOffline-300x176.png\",\"medium-width\":300,\"medium-height\":176,\"medium_large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_StationOffline.png\",\"medium_large-width\":680,\"medium_large-height\":400,\"large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_StationOffline.png\",\"large-width\":680,\"large-height\":400,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_StationOffline.png\",\"1536x1536-width\":680,\"1536x1536-height\":400,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_StationOffline.png\",\"2048x2048-width\":680,\"2048x2048-height\":400}},\"category\":false},{\"title\":\"Smart charging confusion\",\"description\":\"\\u003Cp\\u003E\\u003Cstrong\\u003EPrompt:\\u003C\\\/strong\\u003E Why is my car charging so slowly?\\u003C\\\/p\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EExample output:\\u003C\\\/strong\\u003E Price optimization is limiting charging power to 6A until 1:00 AM when electricity rates drop 40%. This is intentional behavior to save costs. Charging will automatically increase to 32A at 1:00 AM.\\u003C\\\/p\\u003E\\n\",\"image\":{\"ID\":27142,\"id\":27142,\"title\":\"\\u0022Understanding Slow Electric Car Charging and SmartCharging Rules\\u0022\",\"filename\":\"Prompt_SmartCharging.png\",\"filesize\":0,\"url\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_SmartCharging.png\",\"link\":\"https:\\\/\\\/monta.com\\\/en\\\/understanding-slow-electric-car-charging-and-smartcharging-rules\\\/\",\"alt\":\"Text bubble with a question about slow car charging above another bubble stating \\u0022Reviewing SmartCharging rules...\\u0022 on a soft gradient background.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"understanding-slow-electric-car-charging-and-smartcharging-rules\",\"status\":\"inherit\",\"uploaded_to\":0,\"date\":\"2026-01-15 08:28:41\",\"modified\":\"2026-01-15 08:28:41\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/en\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":680,\"height\":400,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_SmartCharging-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_SmartCharging-300x176.png\",\"medium-width\":300,\"medium-height\":176,\"medium_large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_SmartCharging.png\",\"medium_large-width\":680,\"medium_large-height\":400,\"large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_SmartCharging.png\",\"large-width\":680,\"large-height\":400,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_SmartCharging.png\",\"1536x1536-width\":680,\"1536x1536-height\":400,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_SmartCharging.png\",\"2048x2048-width\":680,\"2048x2048-height\":400}},\"category\":false},{\"title\":\"Multi-connector station diagnostics\",\"description\":\"\\u003Cp\\u003E\\u003Cstrong\\u003EPrompt:\\u003C\\\/strong\\u003E One charging port works, but the other doesn\\u0026#8217;t.\\u003C\\\/p\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EExample output:\\u003C\\\/strong\\u003E Connector 1: Available, no issues. Connector 2: Faulted since 14:23 with HIGH priority ground fault alert. Root cause: Ground fault protection circuit triggered on Connector 2. Recommend on-site inspection before resetting.\\u003C\\\/p\\u003E\\n\",\"image\":{\"ID\":27143,\"id\":27143,\"title\":\"\\u0022Troubleshooting Charging Ports: Analysis in Progress\\u0022\",\"filename\":\"Prompt_MultiConnector.png\",\"filesize\":0,\"url\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_MultiConnector.png\",\"link\":\"https:\\\/\\\/monta.com\\\/en\\\/troubleshooting-charging-ports-analysis-in-progress\\\/\",\"alt\":\"A notification panel displaying a message about a malfunctioning charging port and a loading animation below it.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"troubleshooting-charging-ports-analysis-in-progress\",\"status\":\"inherit\",\"uploaded_to\":0,\"date\":\"2026-01-15 08:28:42\",\"modified\":\"2026-01-15 08:28:42\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/en\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":680,\"height\":400,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_MultiConnector-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_MultiConnector-300x176.png\",\"medium-width\":300,\"medium-height\":176,\"medium_large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_MultiConnector.png\",\"medium_large-width\":680,\"medium_large-height\":400,\"large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_MultiConnector.png\",\"large-width\":680,\"large-height\":400,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_MultiConnector.png\",\"1536x1536-width\":680,\"1536x1536-height\":400,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_MultiConnector.png\",\"2048x2048-width\":680,\"2048x2048-height\":400}},\"category\":false},{\"title\":\"Firmware upgrade decisions\",\"description\":\"\\u003Cp\\u003E\\u003Cstrong\\u003EPrompt:\\u003C\\\/strong\\u003E Should we upgrade this station\\u0026#8217;s firmware?\\u003C\\\/p\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EExample output:\\u003C\\\/strong\\u003E Current firmware v2.3.1 has 68% success rate (rank 8\\\/12). Recommended upgrade to v2.4.2 with 89% success rate, tested on 6,120 charges across 198 stations. Expected +12% energy delivery improvement.\\u003C\\\/p\\u003E\\n\",\"image\":{\"ID\":27146,\"id\":27146,\"title\":\"\\u0022Firmware Upgrade Discussion for Operational Efficiency\\u0022\",\"filename\":\"Prompt_Firmware.png\",\"filesize\":0,\"url\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_Firmware.png\",\"link\":\"https:\\\/\\\/monta.com\\\/en\\\/firmware-upgrade-discussion-for-operational-efficiency\\\/\",\"alt\":\"Dialogue box with the question \\u0022Should we upgrade this station\\u0027s firmware?\\u0022 and a loading indicator stating \\u0022Reviewing firmware data...\\u0022\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"firmware-upgrade-discussion-for-operational-efficiency\",\"status\":\"inherit\",\"uploaded_to\":0,\"date\":\"2026-01-15 08:28:47\",\"modified\":\"2026-01-15 08:28:47\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/en\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":680,\"height\":400,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_Firmware-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_Firmware-300x176.png\",\"medium-width\":300,\"medium-height\":176,\"medium_large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_Firmware.png\",\"medium_large-width\":680,\"medium_large-height\":400,\"large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_Firmware.png\",\"large-width\":680,\"large-height\":400,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_Firmware.png\",\"1536x1536-width\":680,\"1536x1536-height\":400,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_Firmware.png\",\"2048x2048-width\":680,\"2048x2048-height\":400}},\"category\":false},{\"title\":\"Roaming authorisation troubleshooting\",\"description\":\"\\u003Cp\\u003E\\u003Cstrong\\u003EPrompt:\\u003C\\\/strong\\u003E Why is authentication failing for roaming charging ID?\\u003C\\\/p\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EExample output:\\u003C\\\/strong\\u003E Authorization rejected by Hubject at 14:30:17. Reason: User\\u0026#8217;s roaming agreement expired. Contact roaming partner to renew subscription. Local authorization methods (RFID, mobile app) still work.\\u003C\\\/p\\u003E\\n\",\"image\":{\"ID\":27148,\"id\":27148,\"title\":\"\\u0022Alert Trend Analysis for Site 869574\\u0022\",\"filename\":\"Prompt_AlertTrends.png\",\"filesize\":0,\"url\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_AlertTrends.png\",\"link\":\"https:\\\/\\\/monta.com\\\/en\\\/alert-trend-analysis-for-site-869574\\\/\",\"alt\":\"A dialogue box displays the message, \\u0022Why do we keep getting the same alerts for site 869574,\\u0022 with a loading dot animation below.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"alert-trend-analysis-for-site-869574\",\"status\":\"inherit\",\"uploaded_to\":0,\"date\":\"2026-01-15 08:28:50\",\"modified\":\"2026-01-15 08:28:50\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/en\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":680,\"height\":400,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_AlertTrends-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_AlertTrends-300x176.png\",\"medium-width\":300,\"medium-height\":176,\"medium_large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_AlertTrends.png\",\"medium_large-width\":680,\"medium_large-height\":400,\"large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_AlertTrends.png\",\"large-width\":680,\"large-height\":400,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_AlertTrends.png\",\"1536x1536-width\":680,\"1536x1536-height\":400,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_AlertTrends.png\",\"2048x2048-width\":680,\"2048x2048-height\":400}},\"category\":false},{\"title\":\"Hardware error codes\",\"description\":\"\\u003Cp\\u003E\\u003Cstrong\\u003EPrompt:\\u003C\\\/strong\\u003E Station displays error code \\u0026#8220;E001\\u0026#8221; \\u0026#8211; what does it mean?\\u003C\\\/p\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EExample output:\\u003C\\\/strong\\u003E Error E001 on ABB Terra AC indicates \\u0026#8216;Ground Fault Detection\\u0026#8217;. According to ABB manual: Check earth connection, inspect cable for damage, verify RCD settings. Historical tickets show 73% resolution rate by reseating ground connection.\\u003C\\\/p\\u003E\\n\",\"image\":{\"ID\":27145,\"id\":27145,\"title\":\"Error Code E001: Troubleshooting Hardware Issues in Station Management\",\"filename\":\"Prompt_Hardware.png\",\"filesize\":0,\"url\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_Hardware.png\",\"link\":\"https:\\\/\\\/monta.com\\\/en\\\/error-code-e001-troubleshooting-hardware-issues-in-station-management\\\/\",\"alt\":\"Error message displayed on a screen, showing \\u0022Error code E001\\u0022 with a prompt to check the hardware manual. Background is minimalist.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"error-code-e001-troubleshooting-hardware-issues-in-station-management\",\"status\":\"inherit\",\"uploaded_to\":0,\"date\":\"2026-01-15 08:28:46\",\"modified\":\"2026-01-15 08:28:46\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/en\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":680,\"height\":400,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_Hardware-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_Hardware-300x176.png\",\"medium-width\":300,\"medium-height\":176,\"medium_large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_Hardware.png\",\"medium_large-width\":680,\"medium_large-height\":400,\"large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_Hardware.png\",\"large-width\":680,\"large-height\":400,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_Hardware.png\",\"1536x1536-width\":680,\"1536x1536-height\":400,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_Hardware.png\",\"2048x2048-width\":680,\"2048x2048-height\":400}},\"category\":false},{\"title\":\"Alert pattern analysis\",\"description\":\"\\u003Cp\\u003E\\u003Cstrong\\u003EPrompt:\\u003C\\\/strong\\u003E Why do we keep getting the same alerts for the site?\\u003C\\\/p\\u003E\\n\\u003Cp\\u003E\\u003Cstrong\\u003EExample insight:\\u003C\\\/strong\\u003E HIGH priority connectivity alerts occur every 3 days at this site, averaging 8 stations affected per incident. Pattern suggests network provider issue during peak hours (6-8 PM). 90% of alerts self-resolve within 15 minutes, indicating transient network congestion rather than hardware fault.\\u003C\\\/p\\u003E\\n\",\"image\":{\"ID\":27148,\"id\":27148,\"title\":\"\\u0022Alert Trend Analysis for Site 869574\\u0022\",\"filename\":\"Prompt_AlertTrends.png\",\"filesize\":0,\"url\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_AlertTrends.png\",\"link\":\"https:\\\/\\\/monta.com\\\/en\\\/alert-trend-analysis-for-site-869574\\\/\",\"alt\":\"A dialogue box displays the message, \\u0022Why do we keep getting the same alerts for site 869574,\\u0022 with a loading dot animation below.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"alert-trend-analysis-for-site-869574\",\"status\":\"inherit\",\"uploaded_to\":0,\"date\":\"2026-01-15 08:28:50\",\"modified\":\"2026-01-15 08:28:50\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/en\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":680,\"height\":400,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_AlertTrends-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_AlertTrends-300x176.png\",\"medium-width\":300,\"medium-height\":176,\"medium_large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_AlertTrends.png\",\"medium_large-width\":680,\"medium_large-height\":400,\"large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_AlertTrends.png\",\"large-width\":680,\"large-height\":400,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_AlertTrends.png\",\"1536x1536-width\":680,\"1536x1536-height\":400,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Prompt_AlertTrends.png\",\"2048x2048-width\":680,\"2048x2048-height\":400}},\"category\":false}]}]' bg=\"black\" timeline=\"false\"\/>\n    <\/div>\n    <\/section>\n\n<section aria-label=\"FAQ\u2019s\" class=\"md:px-42 bg-black rounded-section \">\n<div class=\"grid grid-cols-1 md:grid-cols-12 md:mb-31 mb-10\">\n     <h2  class=\"h2  mb-7 md:mb-0  col-span-12 mx-auto \"  style=\"color: white;\" >FAQ\u2019s <\/h2>     <\/div>\n<div class=\"w-full md:w-3\/4 mx-auto\">\n    <div class=\"faq-wrapper border-faded-white-horizontal border-b-0 border-t-1 mt-11\">\n                        <faq title=\"Is there a prompt or usage guide available to help partners use the AI effectively?\" content=\"&lt;p&gt;You can find some guidance in our help centre article &lt;a href=&quot;https:\/\/monta.com\/en\/help-center\/monta-ai\/#example-prompts&quot;&gt;here&lt;\/a&gt;.&lt;\/p&gt;\n\" background=\"black\"><\/faq>\n                    <faq title=\"Where does Monta AI get its data from?\" content=\"&lt;p&gt;Monta AI connects directly to Monta&amp;#8217;s internal and external APIs, data warehouses, and log clusters. It uses these secure sources to retrieve the same data Monta engineers use for debugging and analysis, including OCPP logs, firmware data, and smart charging telemetry.&lt;\/p&gt;\n\" background=\"black\"><\/faq>\n                    <faq title=\"Is my data stored anywhere after the Monta AI session ends?\" content=\"&lt;p&gt;No. Data processed by Monta AI is sent to our AI provider partner for analysis but is never stored or retained by them. Once the analysis or response is completed, the data is immediately discarded from the AI provider&amp;#8217;s systems. All data remains securely stored only within Monta&amp;#8217;s platform and is never shared with or retained by external systems.&lt;\/p&gt;\n&lt;p&gt;Monta AI is built according to GDPR guidelines. Monta is also certified ISO27001, and SOC type 1 and 2.&lt;\/p&gt;\n\" background=\"black\"><\/faq>\n                    <faq title=\"How does authentication and authorisation work?\" content=\"&lt;p&gt;Monta AI operates under the same authentication framework as Monta&amp;#8217;s CSMS. When you use the Monta AI, it acts on your behalf using your credentials, and all actions are specifically logged as agent-assisted actions performed under your account. This ensures that it only accesses data you are authorised to see.&lt;\/p&gt;\n&lt;p&gt;Currently, Monta AI operates in read-only mode, meaning it can analyse and retrieve information but cannot modify configurations or execute operational changes. In the future, we plan to introduce AI-assisted actions that will enable more automated workflows. However, even as these capabilities expand, the human operator will always remain in control. Monta AI will recommend actions, but you will decide whether to execute them.&lt;\/p&gt;\n\" background=\"black\"><\/faq>\n            <\/div><\/div>\n<\/section>\n\n<section aria-label=\"Transform your network with Monta AI\" class=\" md:mx-15 md:px-26 py-10 rounded-section bg-primary-blue md:flex md:items-center md:justify-between\">\n    <h3 class=\"text-random-fade text-white mb-5 md:mb-0 mr-0 md:mr-20\">Transform your network with Monta AI<\/h3>\n        <div class=\"flex flex-col md:flex-row gap-4 items-stretch\">\n        <a href=\"https:\/\/cta-service-cms2.hubspot.com\/web-interactives\/public\/v1\/track\/click?encryptedPayload=AVxigLKh0Cx9KVrHbNIkeZuXg%2BmEV5sSzCLSJnrf03TuMfQcihaRb7eJyA8ZCPOAkeKCmJpi1Ku78L%2FeKwt1hgaGfPQ7mxxbLv51LmHYyH2BCuZ%2Fl9ZW9JXBIw6HFkhF0pv%2BpzqMSxsrDSqHM6b%2Ft9DULdOpQyOAt7TxIyU6IxdpPm085LTKUg%3D%3D&amp;portalId=20114015\" class=\"btn-primary-black whitespace-nowrap flex items-center gap-2 justify-center\" target=\"_blank\" rel=\"noopener\">\n            Try Monta AI            <div\n    class=\"size-5.5 border-white rounded-full border-2 place-content-center grid\" \n    >\n    <span href=\"#\" class=\"text-sm text-white ml-auto\">\u2192<\/span>\n<\/div>        <\/a>\n            <\/div>\n        <\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":35,"featured_media":0,"parent":20969,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-black-page.blade.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"tags":[],"class_list":["post-27121","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/pages\/27121","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/users\/35"}],"replies":[{"embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/comments?post=27121"}],"version-history":[{"count":35,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/pages\/27121\/revisions"}],"predecessor-version":[{"id":28202,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/pages\/27121\/revisions\/28202"}],"up":[{"embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/pages\/20969"}],"wp:attachment":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/media?parent=27121"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/tags?post=27121"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}