{"id":30154,"date":"2026-06-12T06:31:24","date_gmt":"2026-06-12T05:31:24","guid":{"rendered":"https:\/\/monta.com\/en\/?page_id=30154"},"modified":"2026-06-23T12:19:30","modified_gmt":"2026-06-23T11:19:30","slug":"alerting","status":"publish","type":"page","link":"https:\/\/monta.com\/en\/cpms\/alerting\/","title":{"rendered":"Alerting"},"content":{"rendered":"<section data-acf-inline-fields-uid=\"block_0f1dc8692b16c7905b2e0b678b92ab86background\" data-acf-inline-fields=\"[{&quot;fieldName&quot;:&quot;background&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Background&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;300px&quot;}]\" role=\"button\" tabindex=\"0\" aria-label=\"Catch and resolve network issues faster with alerts\" class=\"bg-black text-white mb-0 rounded-section\">\n    <div class=\"max-w-4xl mx-auto text-center\" data-acf-inline-fields-uid=\"block_0f1dc8692b16c7905b2e0b678b92ab86text_alignment\" data-acf-inline-fields=\"[{&quot;fieldName&quot;:&quot;text_alignment&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Text alignment&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;300px&quot;}]\" role=\"button\" tabindex=\"0\">\n                <div class=\"pill-label mb-8 text-white border-white\" data-acf-inline-contenteditable=\"1\" data-acf-inline-contenteditable-field-slug=\"pill_label\" data-acf-placeholder=\"Type to edit...\" >\n            Alerting        <\/div>\n                                    <h1 data-acf-inline-contenteditable=\"1\" data-acf-inline-contenteditable-field-slug=\"title\" data-acf-placeholder=\"Type to edit...\"  class=\"h1 mb-10\">\n                Catch and resolve network issues faster with alerts            <\/h1>\n                                <div class=\"text-lg mb-10 \" data-acf-inline-fields-uid=\"block_0f1dc8692b16c7905b2e0b678b92ab86description\" data-acf-inline-fields=\"[{&quot;fieldName&quot;:&quot;description&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Description&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;600px&quot;}]\" role=\"button\" tabindex=\"0\">\n            <p>Alerts that know who to wake up, what just happened, and what to do next. Across the charge point, the driver, and your support team, in one queue.<\/p>\n        <\/div>\n                                <div class=\"flex flex-col md:flex-row gap-4 justify-center\">\n            <a href=\"https:\/\/monta.com\/en\/contact-sales\/\"                 class=\"btn-primary-blue\">\n                <span data-acf-inline-contenteditable=\"1\" data-acf-inline-contenteditable-field-slug=\"button_label\" data-acf-placeholder=\"Type to edit...\" >Book a demo<\/span>\n            <\/a>\n                    <\/div>\n            <\/div>\n<\/section>\n\n<section data-acf-inline-fields-uid=\"block_433422972052ddca3241b9baf562e6c8bordersbackground\" data-acf-inline-fields=\"[{&quot;fieldName&quot;:&quot;borders&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Borders&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;300px&quot;},{&quot;fieldName&quot;:&quot;background&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Background&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;300px&quot;}]\" role=\"button\" tabindex=\"0\"  aria-label=\"Trusted by 1000+ operators around the world\"  class=\" bg-transparent py-8  pt-4\">\n    <div class=\" mx-auto text-center\">\n                <div class=\"text-gray-600 mt-6 mb-3\" data-acf-inline-contenteditable=\"1\" data-acf-inline-contenteditable-field-slug=\"title\" data-acf-placeholder=\"Type to edit...\" >Trusted by 1000+ operators around the world<\/div>\n        <div class=\"flex flex-wrap justify-center gap-4 md:gap-8 mb-6 items-center max-w-[1054px] m-auto\">\n                            <!-- Logo 1 -->\n                <div class=\"w-[calc(50%-0.5rem)] md:w-[calc(25%-1.5rem)]\">\n                    <img decoding=\"async\" data-acf-inline-fields-uid=\"block_433422972052ddca3241b9baf562e6c8image_1\" data-acf-inline-fields=\"[{&quot;fieldName&quot;:&quot;image_1&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Image 1&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;300px&quot;}]\" role=\"button\" tabindex=\"0\" src=\"https:\/\/monta.com\/wp-content\/uploads\/2025\/11\/logo_rolec-new-black.png\" title=\"EV Charging Software for Enhanced Growth and Efficiency\" alt=\"Stylised black logo featuring the word &quot;Rolec&quot; with a modern, sleek design, symbolising EV charging innovation.\" class=\"w-full\" \/>\n                <\/div>\n                                        <!-- Logo 2 -->\n                <div class=\"w-[calc(50%-0.5rem)] md:w-[calc(25%-1.5rem)]\">\n                    <img decoding=\"async\" data-acf-inline-fields-uid=\"block_433422972052ddca3241b9baf562e6c8image_2\" data-acf-inline-fields=\"[{&quot;fieldName&quot;:&quot;image_2&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Image 2&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;300px&quot;}]\" role=\"button\" tabindex=\"0\" src=\"https:\/\/monta.com\/app\/uploads\/sites\/12\/2025\/11\/img_SEVADIS-black.png\" title=\"Sales Team Contact Icon for Inquiries and Assistance\" alt=\"Stylised black logo featuring the word &quot;SEVADIS&quot; in bold, modern typography, suitable for a sales contact page.\" class=\"w-full\" \/>\n                <\/div>\n                                        <!-- Logo 3 -->\n                <div class=\"w-[calc(50%-0.5rem)] md:w-[calc(25%-1.5rem)]\">\n                    <img decoding=\"async\" data-acf-inline-fields-uid=\"block_433422972052ddca3241b9baf562e6c8image_3\" data-acf-inline-fields=\"[{&quot;fieldName&quot;:&quot;image_3&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Image 3&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;300px&quot;}]\" role=\"button\" tabindex=\"0\" src=\"https:\/\/monta.com\/wp-content\/uploads\/2026\/01\/logo_evyve_black.png\" title=\"EV Charging Software by Evyve for Growth and Innovation\" alt=\"Black logo featuring the text &quot;evyve&quot; with a circular symbol to the left, representing EV charging software.\" class=\"w-full\" \/>\n                <\/div>\n                                        <!-- Logo 4 -->\n                <div class=\"w-[calc(50%-0.5rem)] md:w-[calc(25%-1.5rem)]\">\n                    <img decoding=\"async\" data-acf-inline-fields-uid=\"block_433422972052ddca3241b9baf562e6c8image_4\" data-acf-inline-fields=\"[{&quot;fieldName&quot;:&quot;image_4&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Image 4&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;300px&quot;}]\" role=\"button\" tabindex=\"0\" src=\"https:\/\/monta.com\/wp-content\/uploads\/2025\/06\/logo_Novuna-black.svg\" title=\"logo_Novuna-black\" alt=\"\" class=\"w-full\">\n                <\/div>\n                    <\/div>\n            <\/div>\n<\/section>\n\n\n<section  data-acf-inline-fields-uid=\"block_ad440763fbaf04cc620d4d2d3a563f9ebackgroundtext_sidetext_widthmedia_typeimage_placement_mobile\" data-acf-inline-fields=\"[{&quot;fieldName&quot;:&quot;background&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Background&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;300px&quot;},{&quot;fieldName&quot;:&quot;text_side&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Text side&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;300px&quot;},{&quot;fieldName&quot;:&quot;text_width&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Text width&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;300px&quot;},{&quot;fieldName&quot;:&quot;media_type&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Media type&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;300px&quot;},{&quot;fieldName&quot;:&quot;image_placement_mobile&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Media placement mobile&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;300px&quot;}]\" role=\"button\" tabindex=\"0\" aria-label=\"See every alert in one place\" class=\"bg-transparent text-charcoal mb-0 rounded-section\" >\n    <div class=\"grid grid-cols-1 md:grid-cols-12 gap-12 items-center\">\n                <div class=\"md:col-span-5\">\n                                    <div class=\"pill-label mb-8 \" data-acf-inline-contenteditable=\"1\" data-acf-inline-contenteditable-field-slug=\"pill_label\" data-acf-placeholder=\"Type to edit...\" >\n                Alert management            <\/div>\n                                                    <h2 data-acf-inline-contenteditable=\"1\" data-acf-inline-contenteditable-field-slug=\"title\" data-acf-placeholder=\"Type to edit...\"  class=\"h2 mb-10 \">\n                    See every alert in one place                <\/h2>\n                                                <div class=\"md:hidden block mb-10 \">\n                                    <img decoding=\"async\" title=\"img_alerts\" alt=\"\" src=\"https:\/\/monta.com\/app\/uploads\/sites\/12\/2026\/06\/img_alerts.png\">\n                                                            <\/div>\n                        <div class=\"rich-text \" data-acf-inline-fields-uid=\"block_ad440763fbaf04cc620d4d2d3a563f9edescription\" data-acf-inline-fields=\"[{&quot;fieldName&quot;:&quot;description&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Description&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;600px&quot;}]\" role=\"button\" tabindex=\"0\">\n                <p>One dashboard. Search across every alert. Filter by priority, reason, source, or date. Bulk-resolve. Click any alert to jump straight to the charge point, team, or site it belongs to. The default view surfaces what&#8217;s open and needs attention, separating actionable alerts from the ones Self-heal already cleared.<\/p>\n<p>Notifications ship by email today. The full alert object is available through the API for operators piping into their own paging stack.<\/p>\n\n            <\/div>\n                                                        <\/div>\n                <div class=\"md:col-span-6 md:col-start-7 justify-items-end hidden md:block\">\n                            <img decoding=\"async\" data-acf-inline-fields-uid=\"block_ad440763fbaf04cc620d4d2d3a563f9eimagemedia_type\" data-acf-inline-fields=\"[{&quot;fieldName&quot;:&quot;image&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Image&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;300px&quot;},{&quot;fieldName&quot;:&quot;media_type&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Media type&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;300px&quot;}]\" role=\"button\" tabindex=\"0\" title=\"img_alerts\" class=\"mx-auto max-h-144\" alt=\"\" src=\"https:\/\/monta.com\/app\/uploads\/sites\/12\/2026\/06\/img_alerts.png\">\n                                            <\/div>\n            <\/div>\n<\/section>\n\n\n\n<section  data-acf-inline-fields-uid=\"block_61150d03af3ee642ce65d642b6b4a779backgroundtext_sidetext_widthmedia_typeimage_placement_mobile\" data-acf-inline-fields=\"[{&quot;fieldName&quot;:&quot;background&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Background&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;300px&quot;},{&quot;fieldName&quot;:&quot;text_side&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Text side&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;300px&quot;},{&quot;fieldName&quot;:&quot;text_width&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Text width&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;300px&quot;},{&quot;fieldName&quot;:&quot;media_type&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Media type&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;300px&quot;},{&quot;fieldName&quot;:&quot;image_placement_mobile&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Media placement mobile&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;300px&quot;}]\" role=\"button\" tabindex=\"0\" aria-label=\"Three sources feed every alert\" class=\"bg-transparent text-charcoal  rounded-section\" >\n    <div class=\"grid grid-cols-1 md:grid-cols-12 gap-12 items-center\">\n                <div class=\"md:col-span-6 hidden md:block\">\n                            <img decoding=\"async\" data-acf-inline-fields-uid=\"block_61150d03af3ee642ce65d642b6b4a779image\" data-acf-inline-fields=\"[{&quot;fieldName&quot;:&quot;image&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Image&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;300px&quot;}]\" role=\"button\" tabindex=\"0\" title=\"img_alerts-default\" alt=\"\" class=\"mx-auto max-h-144\" src=\"https:\/\/monta.com\/app\/uploads\/sites\/12\/2026\/06\/img_alerts-default.png\">\n                                            <\/div>\n                <div class=\"md:col-span-5 md:col-start-8\">\n                                    <div class=\"pill-label mb-8 \" data-acf-inline-contenteditable=\"1\" data-acf-inline-contenteditable-field-slug=\"pill_label\" data-acf-placeholder=\"Type to edit...\" >\n                Alert creation            <\/div>\n                                                    <h2 data-acf-inline-contenteditable=\"1\" data-acf-inline-contenteditable-field-slug=\"title\" data-acf-placeholder=\"Type to edit...\"  class=\"h2 mb-10 \">\n                    Three sources feed every alert                <\/h2>\n                                                <div class=\"md:hidden block mb-10 \">\n                                    <img decoding=\"async\" title=\"img_alerts-default\" alt=\"\" src=\"https:\/\/monta.com\/app\/uploads\/sites\/12\/2026\/06\/img_alerts-default.png\">\n                                                            <\/div>\n                        <div class=\"rich-text \" data-acf-inline-fields-uid=\"block_61150d03af3ee642ce65d642b6b4a779description\" data-acf-inline-fields=\"[{&quot;fieldName&quot;:&quot;description&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Description&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;600px&quot;}]\" role=\"button\" tabindex=\"0\">\n                <p><strong>System.<\/strong> Monta detects automatically when something&#8217;s wrong with a charging station: charge point disconnected for 15+ minutes, in error state, OCPP security event, failed charging sessions piling up. 17 pre-built alert types ship with real trigger conditions out of the box.<\/p>\n<p><strong>User.<\/strong> Drivers using the Monta app flag issues at the charge point: blocked by another car, broken connector, wrong availability, payment problem. Drivers also resolve some issues themselves through self-help actions before they hit your queue.<\/p>\n<p><strong>Support.<\/strong> When a driver contacts AI Driver Support or a human agent and the issue isn&#8217;t something they can fix on the call, an alert is created and routed to you with the context already attached: what the driver reported, what AI tried, where it got stuck. Operators can also push alerts in from their own helpdesk via the API.<\/p>\n<p><!-- notionvc: 6db8f0ad-f43f-44f1-a46f-18dbbe332406 --><\/p>\n\n            <\/div>\n                                                        <\/div>\n            <\/div>\n<\/section>\n\n\n\n<section data-acf-inline-fields-uid=\"block_7961828e3cc7f1ec571e641ae66a3e64backgrounddisable_list_scroll\" data-acf-inline-fields=\"[{&quot;fieldName&quot;:&quot;background&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Background&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;300px&quot;},{&quot;fieldName&quot;:&quot;disable_list_scroll&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Disable list scroll&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;300px&quot;}]\" role=\"button\" tabindex=\"0\"  aria-label=\"How Monta helps solve alerts\"  class=\"bg-grey text-black  rounded-section\">\n    <div class=\"\">\n                    <div class=\"pill-label text-primary-blue border-primary-blue mb-10\" data-acf-inline-contenteditable=\"1\" data-acf-inline-contenteditable-field-slug=\"pill_label\" data-acf-placeholder=\"Type to edit...\" >Alert resolution<\/div>\n        \n        <div class=\"grid grid-cols-1 md:grid-cols-2 gap-8 md:gap-22 h-full\">\n            <div class=\"flex flex-col  md:sticky md:top-25 md:self-start \">\n                <div>\n                     <h2  data-acf-inline-contenteditable=\"1\" data-acf-inline-contenteditable-field-slug=\"title\" data-acf-placeholder=\"Type to edit...\"  class=\"h2 mb-6 md:mb-10 col-end-2\">How Monta helps solve alerts  <\/h2>                                                         <\/div>\n                \n            <\/div>\n            \n            \n            <div class=\"h-auto md:pr-6\" data-acf-inline-fields-uid=\"block_7961828e3cc7f1ec571e641ae66a3e64list_items\" data-acf-inline-fields=\"[{&quot;fieldName&quot;:&quot;list_items&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;List items&quot;,&quot;useExpandedEditor&quot;:true,&quot;popoverMinWidth&quot;:&quot;300px&quot;}]\" role=\"button\" tabindex=\"0\">\n                                                                                                <div class=\" pb-6 md:pb-8  md:pl-6 md:pr-16 w-full flex flex-row gap-6 md:gap-10 items-start\" style=\" border-bottom: 1px solid; border-image: linear-gradient(to right, rgba(163, 163, 163, 0), rgb(163, 163, 163), rgba(163, 163, 163, 0)) 1; \">\n                                        <div class=\"flex-shrink-0\">\n                        <img decoding=\"async\" src=\"https:\/\/monta.com\/wp-content\/uploads\/2026\/02\/tool.svg\" alt=\"\" class=\"w-10 h-10 object-contain\" title=\"\">\n                    <\/div>\n                                        <div class=\"flex-1\">\n                                                <h4 class=\"h4  mb-4\">Self-heal for hardware-level fixes<\/h4>\n\n                                                <div class=\"rich-text paragraph \">\n                            <p>Monta&#8217;s algorithm catches charge points stuck Unavailable or Faulted and sends an OCPP hard reset. Tuned at the hardware level (brand, model, firmware) by Monta based on years of cross-fleet data. If the charge point doesn&#8217;t recover (hardware fault, network issue, physical damage), the alert stays open in your queue with the OCPP context from what was attempted.<!-- notionvc: 4395a1eb-6bcf-4290-8048-28ad96e18a00 --><\/p>\n\n                        <\/div>\n                                                                    <\/div>\n                <\/div>\n                                                <div class=\" py-6 md:py-8  md:pl-6 md:pr-16 w-full flex flex-row gap-6 md:gap-10 items-start\" style=\" border-bottom: 1px solid; border-image: linear-gradient(to right, rgba(163, 163, 163, 0), rgb(163, 163, 163), rgba(163, 163, 163, 0)) 1; \">\n                                        <div class=\"flex-shrink-0\">\n                        <img decoding=\"async\" src=\"https:\/\/monta.com\/wp-content\/uploads\/2026\/02\/list.svg\" alt=\"\" class=\"w-10 h-10 object-contain\" title=\"\">\n                    <\/div>\n                                        <div class=\"flex-1\">\n                                                <h4 class=\"h4  mb-4\">Workflows for your operational rules<\/h4>\n\n                                                <div class=\"rich-text paragraph  mb-10 \">\n                            <p>Where Self-heal handles the hardware logic, Workflows let you set the rules at the charge point, site, or team level. Define triggers, chain actions: reboot, notify the installer, escalate to a manager, dispatch a work order to field services. Or take action directly from any alert. Reboot, set maintenance mode, assign to an installer, all from the alert detail view without jumping screens.<!-- notionvc: 010a0a2c-f6d0-49b7-b209-1aee42678c82 --><\/p>\n\n                        <\/div>\n                                                                            <a href=\"https:\/\/monta.com\/en\/products\/monta-ai\/workflows\/\" class=\"inline-block btn-tertiary-black\">Explore workflows <svg class=\"inline-block w-4 h-4 ml-1\" viewBox=\"0 0 19 18\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n    <path d=\"M9.03253 17.467C3.50578 17.467 0 13.4869 0 8.7232C0 3.95947 3.48516 0 9.03253 0C14.6005 0 18.0857 3.95947 18.0857 8.7232C18.0857 13.4869 14.5799 17.467 9.03253 17.467ZM1.64978 8.74382C1.64978 12.7858 4.2688 16.0028 9.03253 16.0028C13.8169 16.0028 16.4359 12.7858 16.4359 8.74382C16.4359 4.70187 13.8169 1.46418 9.03253 1.46418C4.2688 1.46418 1.64978 4.70187 1.64978 8.74382ZM4.57813 9.54809V7.93956H11.0741L8.33138 5.23804L9.40373 4.16569L13.9819 8.74382L9.40373 13.322L8.352 12.2702L11.0741 9.54809H4.57813Z\"\/>\n<\/svg><\/a>\n                                            <\/div>\n                <\/div>\n                                                <div class=\" py-6 md:py-8  md:pl-6 md:pr-16 w-full flex flex-row gap-6 md:gap-10 items-start\" style=\" border-bottom: 1px solid; border-image: linear-gradient(to right, rgba(163, 163, 163, 0), rgb(163, 163, 163), rgba(163, 163, 163, 0)) 1; \">\n                                        <div class=\"flex-shrink-0\">\n                        <img decoding=\"async\" src=\"https:\/\/monta.com\/wp-content\/uploads\/2026\/02\/file-text.svg\" alt=\"\" class=\"w-10 h-10 object-contain\" title=\"\">\n                    <\/div>\n                                        <div class=\"flex-1\">\n                                                <h4 class=\"h4  mb-4\">Monta AI for pattern detection<\/h4>\n\n                                                <div class=\"rich-text paragraph  mb-10 \">\n                            <p>Watches alert patterns across your network and surfaces correlations.<!-- notionvc: ae7c3e84-28fd-46ce-a954-856b417fb136 --><\/p>\n\n                        <\/div>\n                                                                            <a href=\"https:\/\/monta.com\/en\/products\/monta-ai\/\" class=\"inline-block btn-tertiary-black\">Explore Monta AI <svg class=\"inline-block w-4 h-4 ml-1\" viewBox=\"0 0 19 18\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n    <path d=\"M9.03253 17.467C3.50578 17.467 0 13.4869 0 8.7232C0 3.95947 3.48516 0 9.03253 0C14.6005 0 18.0857 3.95947 18.0857 8.7232C18.0857 13.4869 14.5799 17.467 9.03253 17.467ZM1.64978 8.74382C1.64978 12.7858 4.2688 16.0028 9.03253 16.0028C13.8169 16.0028 16.4359 12.7858 16.4359 8.74382C16.4359 4.70187 13.8169 1.46418 9.03253 1.46418C4.2688 1.46418 1.64978 4.70187 1.64978 8.74382ZM4.57813 9.54809V7.93956H11.0741L8.33138 5.23804L9.40373 4.16569L13.9819 8.74382L9.40373 13.322L8.352 12.2702L11.0741 9.54809H4.57813Z\"\/>\n<\/svg><\/a>\n                                            <\/div>\n                <\/div>\n                                                <div class=\" py-6 md:py-8  md:pl-6 md:pr-16 w-full flex flex-row gap-6 md:gap-10 items-start\" style=\"\">\n                                        <div class=\"flex-shrink-0\">\n                        <img decoding=\"async\" src=\"https:\/\/monta.com\/wp-content\/uploads\/2026\/02\/user.svg\" alt=\"icon user\" class=\"w-10 h-10 object-contain\" title=\"\">\n                    <\/div>\n                                        <div class=\"flex-1\">\n                                                <h4 class=\"h4  mb-4\">Monta support if it gets that far<\/h4>\n\n                                                <div class=\"rich-text paragraph  mb-10 \">\n                            <p>Create a support ticket or if urgent call our Operator Support phone line that is open 24\/7\/365. <!-- notionvc: 4a2b4dc2-87b3-4cd0-8045-815412ada095 --><\/p>\n\n                        <\/div>\n                                                                            <a href=\"https:\/\/monta.com\/en\/driver-support\/\" class=\"inline-block btn-tertiary-black\">Explore driver support <svg class=\"inline-block w-4 h-4 ml-1\" viewBox=\"0 0 19 18\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n    <path d=\"M9.03253 17.467C3.50578 17.467 0 13.4869 0 8.7232C0 3.95947 3.48516 0 9.03253 0C14.6005 0 18.0857 3.95947 18.0857 8.7232C18.0857 13.4869 14.5799 17.467 9.03253 17.467ZM1.64978 8.74382C1.64978 12.7858 4.2688 16.0028 9.03253 16.0028C13.8169 16.0028 16.4359 12.7858 16.4359 8.74382C16.4359 4.70187 13.8169 1.46418 9.03253 1.46418C4.2688 1.46418 1.64978 4.70187 1.64978 8.74382ZM4.57813 9.54809V7.93956H11.0741L8.33138 5.23804L9.40373 4.16569L13.9819 8.74382L9.40373 13.322L8.352 12.2702L11.0741 9.54809H4.57813Z\"\/>\n<\/svg><\/a>\n                                            <\/div>\n                <\/div>\n                \n            <\/div>\n                    <\/div>\n    <\/div>\n\n<\/section>\n\n<div class=\"max-w-5xl mx-auto \">\n    <quote-slider data-acf-inline-fields-uid=\"block_79c27ecfb21a5f1a65c596809def12c2quotesbackground\" data-acf-inline-fields=\"[{&quot;fieldName&quot;:&quot;quotes&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Quotes&quot;,&quot;useExpandedEditor&quot;:true,&quot;popoverMinWidth&quot;:&quot;300px&quot;},{&quot;fieldName&quot;:&quot;background&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Background&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;300px&quot;}]\" role=\"button\" tabindex=\"0\" data-quotes='[{\"title\":\"\",\"quote_text\":\"\\u0022In terms of what we\\u0027re getting today on the email alerts, they\\u0027re great. Significantly better than what we had before. I like specifically the ones that have an incident report inside of it that obviously you can go straight to. I was looking at one yesterday where you guys took proactive action on it. I think it was like two or three failed charge sessions in like a 10 minute period and it automatically did a hardware reboot which is phenomenal without us having to do anything.\\u201d\",\"author\":\"Dan Royal\",\"position\":\"Managing Director, Electron Charger\",\"author_image\":false,\"company_logo\":{\"ID\":30178,\"id\":30178,\"title\":\"Electron_Charger\",\"filename\":\"Electron_Charger.png\",\"filesize\":53260,\"url\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/12\\\/2026\\\/06\\\/Electron_Charger.png\",\"link\":\"https:\\\/\\\/monta.com\\\/en\\\/cpms\\\/alerting\\\/electron_charger\\\/\",\"alt\":\"\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"electron_charger\",\"status\":\"inherit\",\"uploaded_to\":30154,\"date\":\"2026-06-12 05:21:22\",\"modified\":\"2026-06-12 05:21:22\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/en\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":300,\"height\":135,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/12\\\/2026\\\/06\\\/Electron_Charger-150x68.png\",\"thumbnail-width\":150,\"thumbnail-height\":68,\"medium\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/12\\\/2026\\\/06\\\/Electron_Charger.png\",\"medium-width\":300,\"medium-height\":135,\"medium_large\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/12\\\/2026\\\/06\\\/Electron_Charger.png\",\"medium_large-width\":300,\"medium_large-height\":135,\"large\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/12\\\/2026\\\/06\\\/Electron_Charger.png\",\"large-width\":300,\"large-height\":135,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/12\\\/2026\\\/06\\\/Electron_Charger.png\",\"1536x1536-width\":300,\"1536x1536-height\":135,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/12\\\/2026\\\/06\\\/Electron_Charger.png\",\"2048x2048-width\":300,\"2048x2048-height\":135}},\"button_label\":\"Read Electron Charger case study\",\"button_link\":{\"title\":\"\",\"url\":\"https:\\\/\\\/monta.com\\\/en-us\\\/case-studies\\\/how-electron-charger-won-800k-in-utility-incentives-with-monta\\\/\",\"target\":\"\"}}]' data-background=\"transparent\" \/>\n<\/div> \n\n<section data-acf-inline-fields-uid=\"block_b774d55ef95a2afd4957ec0d34a19fa7background\" data-acf-inline-fields=\"[{&quot;fieldName&quot;:&quot;background&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Background&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;300px&quot;}]\" role=\"button\" tabindex=\"0\"  aria-label=\"FAQs\"  class=\"md:px-42 bg-transparent rounded-section \">\n<div class=\"grid grid-cols-1 md:grid-cols-12 md:mb-31 mb-10\">\n     <h2  data-acf-inline-contenteditable=\"1\" data-acf-inline-contenteditable-field-slug=\"title\" data-acf-placeholder=\"Type to edit...\"  class=\"h2  mb-7 md:mb-0  col-span-12 mx-auto \" >FAQs <\/h2>     <\/div>\n<div class=\"w-full md:w-3\/4 mx-auto\" data-acf-inline-fields-uid=\"block_b774d55ef95a2afd4957ec0d34a19fa7faqs\" data-acf-inline-fields=\"[{&quot;fieldName&quot;:&quot;faqs&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;FAQs&quot;,&quot;useExpandedEditor&quot;:true,&quot;popoverMinWidth&quot;:&quot;300px&quot;}]\" role=\"button\" tabindex=\"0\">\n    <div class=\"faq-wrapper border-faded-grey-horizontal border-b-0 border-t-1 mt-11\">\n          <div\n      data-wp-interactive=\"monta\/faq\"\n      data-wp-context='{\"isOpen\": false}'\n      data-wp-bind--data-state=\"state.dataState\"\n      data-state=\"closed\"\n      class=\"group\/faq border-faded-grey-horizontal border-b-1 border-t-0 py-10 md:p-11\"\n    >\n      <button\n        type=\"button\"\n        data-wp-on--click=\"actions.toggle\"\n        data-wp-bind--aria-expanded=\"context.isOpen\"\n        aria-controls=\"faq-1\"\n        class=\"quote w-full text-left flex items-center gap-8 justify-between cursor-pointer\"\n      >\n        <span>What&#039;s the difference between Self-heal and Workflows?<\/span>\n        <div class=\"relative w-6 h-6 flex-shrink-0\">\n          <svg class=\"absolute inset-0 w-6 h-6 transition-opacity duration-300 group-data-[state=open]\/faq:opacity-0 opacity-100\" width=\"29\" height=\"28\" viewBox=\"0 0 29 28\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M14.456 27.3782C6.008 27.3782 0.664 21.2662 0.664 14.0022C0.664 6.73816 5.976 0.658155 14.456 0.658155C22.904 0.658155 28.248 6.73816 28.248 14.0022C28.248 21.2662 22.872 27.3782 14.456 27.3782ZM2.744 14.0342C2.744 20.4342 6.968 25.4902 14.456 25.4902C21.944 25.4902 26.168 20.4342 26.168 14.0342C26.168 7.63416 21.944 2.54616 14.456 2.54616C6.968 2.54616 2.744 7.63416 2.744 14.0342ZM9.336 14.9942V13.3622H13.4V9.65016H15.288V13.3622H19.48V14.9942H15.288V18.7062H13.4V14.9942H9.336Z\"\/>\n<\/svg>          <svg class=\"absolute inset-0 w-6 h-6 transition-opacity duration-300 group-data-[state=open]\/faq:opacity-100 opacity-0\" width=\"29\" height=\"28\" viewBox=\"0 0 29 28\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M14.456 27.4706C6.008 27.4706 0.664 21.3586 0.664 14.0946C0.664 6.83062 5.976 0.750624 14.456 0.750624C22.904 0.750624 28.248 6.83062 28.248 14.0946C28.248 21.3586 22.872 27.4706 14.456 27.4706ZM2.744 14.1266C2.744 20.5266 6.968 25.5826 14.456 25.5826C21.944 25.5826 26.168 20.5266 26.168 14.1266C26.168 7.72662 21.944 2.63862 14.456 2.63862C6.968 2.63862 2.744 7.72662 2.744 14.1266ZM11.896 15.0546V13.3586H17.048V15.0546H11.896Z\"\/>\n<\/svg>        <\/div>\n      <\/button>\n      <div\n        id=\"faq-1\"\n        data-wp-bind--inert=\"state.isClosed\"\n        class=\"paragraph rich-text overflow-hidden transition-all duration-300 ease-in-out max-h-0 opacity-0 mt-0 group-data-[state=open]\/faq:max-h-300 group-data-[state=open]\/faq:opacity-100 group-data-[state=open]\/faq:mt-10\"\n      >\n        <p>Self-heal is Monta&#8217;s automated algorithm. It runs at the hardware level, tuned by Monta per brand, model, and firmware based on cross-fleet data. You don&#8217;t configure it; it just runs.<\/p>\n<p>Workflows are yours. They run at the charge point, site, or team level on rules you define: reboot conditions, escalation paths, who gets notified, when to dispatch field services. Self-heal handles the standard hardware issues. Workflows handle your operational rules.<\/p>\n\n      <\/div>\n    <\/div>\n          <div\n      data-wp-interactive=\"monta\/faq\"\n      data-wp-context='{\"isOpen\": false}'\n      data-wp-bind--data-state=\"state.dataState\"\n      data-state=\"closed\"\n      class=\"group\/faq border-faded-grey-horizontal border-b-1 border-t-0 py-10 md:p-11\"\n    >\n      <button\n        type=\"button\"\n        data-wp-on--click=\"actions.toggle\"\n        data-wp-bind--aria-expanded=\"context.isOpen\"\n        aria-controls=\"faq-2\"\n        class=\"quote w-full text-left flex items-center gap-8 justify-between cursor-pointer\"\n      >\n        <span>What does the Default alert group cover, and what do I need to customise?<\/span>\n        <div class=\"relative w-6 h-6 flex-shrink-0\">\n          <svg class=\"absolute inset-0 w-6 h-6 transition-opacity duration-300 group-data-[state=open]\/faq:opacity-0 opacity-100\" width=\"29\" height=\"28\" viewBox=\"0 0 29 28\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M14.456 27.3782C6.008 27.3782 0.664 21.2662 0.664 14.0022C0.664 6.73816 5.976 0.658155 14.456 0.658155C22.904 0.658155 28.248 6.73816 28.248 14.0022C28.248 21.2662 22.872 27.3782 14.456 27.3782ZM2.744 14.0342C2.744 20.4342 6.968 25.4902 14.456 25.4902C21.944 25.4902 26.168 20.4342 26.168 14.0342C26.168 7.63416 21.944 2.54616 14.456 2.54616C6.968 2.54616 2.744 7.63416 2.744 14.0342ZM9.336 14.9942V13.3622H13.4V9.65016H15.288V13.3622H19.48V14.9942H15.288V18.7062H13.4V14.9942H9.336Z\"\/>\n<\/svg>          <svg class=\"absolute inset-0 w-6 h-6 transition-opacity duration-300 group-data-[state=open]\/faq:opacity-100 opacity-0\" width=\"29\" height=\"28\" viewBox=\"0 0 29 28\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M14.456 27.4706C6.008 27.4706 0.664 21.3586 0.664 14.0946C0.664 6.83062 5.976 0.750624 14.456 0.750624C22.904 0.750624 28.248 6.83062 28.248 14.0946C28.248 21.3586 22.872 27.4706 14.456 27.4706ZM2.744 14.1266C2.744 20.5266 6.968 25.5826 14.456 25.5826C21.944 25.5826 26.168 20.5266 26.168 14.1266C26.168 7.72662 21.944 2.63862 14.456 2.63862C6.968 2.63862 2.744 7.72662 2.744 14.1266ZM11.896 15.0546V13.3586H17.048V15.0546H11.896Z\"\/>\n<\/svg>        <\/div>\n      <\/button>\n      <div\n        id=\"faq-2\"\n        data-wp-bind--inert=\"state.isClosed\"\n        class=\"paragraph rich-text overflow-hidden transition-all duration-300 ease-in-out max-h-0 opacity-0 mt-0 group-data-[state=open]\/faq:max-h-300 group-data-[state=open]\/faq:opacity-100 group-data-[state=open]\/faq:mt-10\"\n      >\n        <p>The Default group fires on the high-impact stuff out of the box: charge point disconnected for 15+ minutes, charge point in error state, OCPP critical security events, multiple failed sessions in a short window, and driver-support escalations.<\/p>\n<p>Customise when you need different SLAs per site (a depot needs faster alerts than a multi-family site), different notification recipients (the installer at Bristol vs. Manchester), or different rate limits to keep notifications clean.<\/p>\n\n      <\/div>\n    <\/div>\n          <div\n      data-wp-interactive=\"monta\/faq\"\n      data-wp-context='{\"isOpen\": false}'\n      data-wp-bind--data-state=\"state.dataState\"\n      data-state=\"closed\"\n      class=\"group\/faq border-faded-grey-horizontal border-b-1 border-t-0 py-10 md:p-11\"\n    >\n      <button\n        type=\"button\"\n        data-wp-on--click=\"actions.toggle\"\n        data-wp-bind--aria-expanded=\"context.isOpen\"\n        aria-controls=\"faq-3\"\n        class=\"quote w-full text-left flex items-center gap-8 justify-between cursor-pointer\"\n      >\n        <span>Can I send alerts to 3rd party systems?<\/span>\n        <div class=\"relative w-6 h-6 flex-shrink-0\">\n          <svg class=\"absolute inset-0 w-6 h-6 transition-opacity duration-300 group-data-[state=open]\/faq:opacity-0 opacity-100\" width=\"29\" height=\"28\" viewBox=\"0 0 29 28\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M14.456 27.3782C6.008 27.3782 0.664 21.2662 0.664 14.0022C0.664 6.73816 5.976 0.658155 14.456 0.658155C22.904 0.658155 28.248 6.73816 28.248 14.0022C28.248 21.2662 22.872 27.3782 14.456 27.3782ZM2.744 14.0342C2.744 20.4342 6.968 25.4902 14.456 25.4902C21.944 25.4902 26.168 20.4342 26.168 14.0342C26.168 7.63416 21.944 2.54616 14.456 2.54616C6.968 2.54616 2.744 7.63416 2.744 14.0342ZM9.336 14.9942V13.3622H13.4V9.65016H15.288V13.3622H19.48V14.9942H15.288V18.7062H13.4V14.9942H9.336Z\"\/>\n<\/svg>          <svg class=\"absolute inset-0 w-6 h-6 transition-opacity duration-300 group-data-[state=open]\/faq:opacity-100 opacity-0\" width=\"29\" height=\"28\" viewBox=\"0 0 29 28\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M14.456 27.4706C6.008 27.4706 0.664 21.3586 0.664 14.0946C0.664 6.83062 5.976 0.750624 14.456 0.750624C22.904 0.750624 28.248 6.83062 28.248 14.0946C28.248 21.3586 22.872 27.4706 14.456 27.4706ZM2.744 14.1266C2.744 20.5266 6.968 25.5826 14.456 25.5826C21.944 25.5826 26.168 20.5266 26.168 14.1266C26.168 7.72662 21.944 2.63862 14.456 2.63862C6.968 2.63862 2.744 7.72662 2.744 14.1266ZM11.896 15.0546V13.3586H17.048V15.0546H11.896Z\"\/>\n<\/svg>        <\/div>\n      <\/button>\n      <div\n        id=\"faq-3\"\n        data-wp-bind--inert=\"state.isClosed\"\n        class=\"paragraph rich-text overflow-hidden transition-all duration-300 ease-in-out max-h-0 opacity-0 mt-0 group-data-[state=open]\/faq:max-h-300 group-data-[state=open]\/faq:opacity-100 group-data-[state=open]\/faq:mt-10\"\n      >\n        <p>Not as native integrations today but this is on our roadmap. Alerts ship through email or webhooks, with the full alert object available through the API. Operators that want to pipe data into other 3rd party systems can do it through Monta&#8217;s extensive APIs or webhook layers. <!-- notionvc: 6c470754-9ab0-4870-877d-235ac245dab0 --><\/p>\n\n      <\/div>\n    <\/div>\n          <div\n      data-wp-interactive=\"monta\/faq\"\n      data-wp-context='{\"isOpen\": false}'\n      data-wp-bind--data-state=\"state.dataState\"\n      data-state=\"closed\"\n      class=\"group\/faq border-faded-grey-horizontal border-b-1 border-t-0 py-10 md:p-11\"\n    >\n      <button\n        type=\"button\"\n        data-wp-on--click=\"actions.toggle\"\n        data-wp-bind--aria-expanded=\"context.isOpen\"\n        aria-controls=\"faq-4\"\n        class=\"quote w-full text-left flex items-center gap-8 justify-between cursor-pointer\"\n      >\n        <span>How does AI Driver Support relate to Alerts?<\/span>\n        <div class=\"relative w-6 h-6 flex-shrink-0\">\n          <svg class=\"absolute inset-0 w-6 h-6 transition-opacity duration-300 group-data-[state=open]\/faq:opacity-0 opacity-100\" width=\"29\" height=\"28\" viewBox=\"0 0 29 28\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M14.456 27.3782C6.008 27.3782 0.664 21.2662 0.664 14.0022C0.664 6.73816 5.976 0.658155 14.456 0.658155C22.904 0.658155 28.248 6.73816 28.248 14.0022C28.248 21.2662 22.872 27.3782 14.456 27.3782ZM2.744 14.0342C2.744 20.4342 6.968 25.4902 14.456 25.4902C21.944 25.4902 26.168 20.4342 26.168 14.0342C26.168 7.63416 21.944 2.54616 14.456 2.54616C6.968 2.54616 2.744 7.63416 2.744 14.0342ZM9.336 14.9942V13.3622H13.4V9.65016H15.288V13.3622H19.48V14.9942H15.288V18.7062H13.4V14.9942H9.336Z\"\/>\n<\/svg>          <svg class=\"absolute inset-0 w-6 h-6 transition-opacity duration-300 group-data-[state=open]\/faq:opacity-100 opacity-0\" width=\"29\" height=\"28\" viewBox=\"0 0 29 28\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M14.456 27.4706C6.008 27.4706 0.664 21.3586 0.664 14.0946C0.664 6.83062 5.976 0.750624 14.456 0.750624C22.904 0.750624 28.248 6.83062 28.248 14.0946C28.248 21.3586 22.872 27.4706 14.456 27.4706ZM2.744 14.1266C2.744 20.5266 6.968 25.5826 14.456 25.5826C21.944 25.5826 26.168 20.5266 26.168 14.1266C26.168 7.72662 21.944 2.63862 14.456 2.63862C6.968 2.63862 2.744 7.72662 2.744 14.1266ZM11.896 15.0546V13.3586H17.048V15.0546H11.896Z\"\/>\n<\/svg>        <\/div>\n      <\/button>\n      <div\n        id=\"faq-4\"\n        data-wp-bind--inert=\"state.isClosed\"\n        class=\"paragraph rich-text overflow-hidden transition-all duration-300 ease-in-out max-h-0 opacity-0 mt-0 group-data-[state=open]\/faq:max-h-300 group-data-[state=open]\/faq:opacity-100 group-data-[state=open]\/faq:mt-10\"\n      >\n        <p>AI Driver Support sits on the driver-side. When a driver calls support, the AI handles straightforward issues (stuck cables, restart requests) without operator involvement. <span class=\"discussion-id-37cb287c-9fd8-8028-b8b0-001c044fc62a notion-enable-hover\" data-token-index=\"1\">When it can&#8217;t,<\/span> certain categories become Alerts. For example, if the agent determines it\u2019s hardware issues, or something else \u201csevere\u201d that needs attention from the operator. When the AI agent cannot resolve the call, it forwards them to human support. Monta&#8217;s human driver support team can manually escalate support-cases as alerts as well.<!-- notionvc: be9dc19c-755c-4a57-ad18-90622b61ff4a --><\/p>\n<p>The result: most driver-side issues never become alerts you have to handle. The ones that do come with context already attached.<!-- notionvc: 3b31eb94-23d3-48d1-8ea4-ce4df3e617a2 --><\/p>\n\n      <\/div>\n    <\/div>\n          <div\n      data-wp-interactive=\"monta\/faq\"\n      data-wp-context='{\"isOpen\": false}'\n      data-wp-bind--data-state=\"state.dataState\"\n      data-state=\"closed\"\n      class=\"group\/faq border-faded-grey-horizontal border-b-1 border-t-0 py-10 md:p-11\"\n    >\n      <button\n        type=\"button\"\n        data-wp-on--click=\"actions.toggle\"\n        data-wp-bind--aria-expanded=\"context.isOpen\"\n        aria-controls=\"faq-5\"\n        class=\"quote w-full text-left flex items-center gap-8 justify-between cursor-pointer\"\n      >\n        <span>What happens if Self-heal can&#039;t fix the charge point?<\/span>\n        <div class=\"relative w-6 h-6 flex-shrink-0\">\n          <svg class=\"absolute inset-0 w-6 h-6 transition-opacity duration-300 group-data-[state=open]\/faq:opacity-0 opacity-100\" width=\"29\" height=\"28\" viewBox=\"0 0 29 28\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M14.456 27.3782C6.008 27.3782 0.664 21.2662 0.664 14.0022C0.664 6.73816 5.976 0.658155 14.456 0.658155C22.904 0.658155 28.248 6.73816 28.248 14.0022C28.248 21.2662 22.872 27.3782 14.456 27.3782ZM2.744 14.0342C2.744 20.4342 6.968 25.4902 14.456 25.4902C21.944 25.4902 26.168 20.4342 26.168 14.0342C26.168 7.63416 21.944 2.54616 14.456 2.54616C6.968 2.54616 2.744 7.63416 2.744 14.0342ZM9.336 14.9942V13.3622H13.4V9.65016H15.288V13.3622H19.48V14.9942H15.288V18.7062H13.4V14.9942H9.336Z\"\/>\n<\/svg>          <svg class=\"absolute inset-0 w-6 h-6 transition-opacity duration-300 group-data-[state=open]\/faq:opacity-100 opacity-0\" width=\"29\" height=\"28\" viewBox=\"0 0 29 28\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M14.456 27.4706C6.008 27.4706 0.664 21.3586 0.664 14.0946C0.664 6.83062 5.976 0.750624 14.456 0.750624C22.904 0.750624 28.248 6.83062 28.248 14.0946C28.248 21.3586 22.872 27.4706 14.456 27.4706ZM2.744 14.1266C2.744 20.5266 6.968 25.5826 14.456 25.5826C21.944 25.5826 26.168 20.5266 26.168 14.1266C26.168 7.72662 21.944 2.63862 14.456 2.63862C6.968 2.63862 2.744 7.72662 2.744 14.1266ZM11.896 15.0546V13.3586H17.048V15.0546H11.896Z\"\/>\n<\/svg>        <\/div>\n      <\/button>\n      <div\n        id=\"faq-5\"\n        data-wp-bind--inert=\"state.isClosed\"\n        class=\"paragraph rich-text overflow-hidden transition-all duration-300 ease-in-out max-h-0 opacity-0 mt-0 group-data-[state=open]\/faq:max-h-300 group-data-[state=open]\/faq:opacity-100 group-data-[state=open]\/faq:mt-10\"\n      >\n        <p>Self-heal handles the OCPP-recoverable issues. When the charge point doesn&#8217;t respond (hardware failure, network issue, physical fault), the alert stays open in your queue.<\/p>\n<p>That&#8217;s where Workflows take over: notify the installer, escalate to a manager, dispatch a work order to your field service system. If it gets all the way through that chain unresolved, Monta support is on the phone.<\/p>\n<p><!-- notionvc: a48b801d-acc0-4337-911d-2cff05d0861e --><\/p>\n\n      <\/div>\n    <\/div>\n          <div\n      data-wp-interactive=\"monta\/faq\"\n      data-wp-context='{\"isOpen\": false}'\n      data-wp-bind--data-state=\"state.dataState\"\n      data-state=\"closed\"\n      class=\"group\/faq border-faded-grey-horizontal border-b-1 border-t-0 py-10 md:p-11\"\n    >\n      <button\n        type=\"button\"\n        data-wp-on--click=\"actions.toggle\"\n        data-wp-bind--aria-expanded=\"context.isOpen\"\n        aria-controls=\"faq-6\"\n        class=\"quote w-full text-left flex items-center gap-8 justify-between cursor-pointer\"\n      >\n        <span>Can drivers resolve issues themselves before alerts hit my queue?<\/span>\n        <div class=\"relative w-6 h-6 flex-shrink-0\">\n          <svg class=\"absolute inset-0 w-6 h-6 transition-opacity duration-300 group-data-[state=open]\/faq:opacity-0 opacity-100\" width=\"29\" height=\"28\" viewBox=\"0 0 29 28\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M14.456 27.3782C6.008 27.3782 0.664 21.2662 0.664 14.0022C0.664 6.73816 5.976 0.658155 14.456 0.658155C22.904 0.658155 28.248 6.73816 28.248 14.0022C28.248 21.2662 22.872 27.3782 14.456 27.3782ZM2.744 14.0342C2.744 20.4342 6.968 25.4902 14.456 25.4902C21.944 25.4902 26.168 20.4342 26.168 14.0342C26.168 7.63416 21.944 2.54616 14.456 2.54616C6.968 2.54616 2.744 7.63416 2.744 14.0342ZM9.336 14.9942V13.3622H13.4V9.65016H15.288V13.3622H19.48V14.9942H15.288V18.7062H13.4V14.9942H9.336Z\"\/>\n<\/svg>          <svg class=\"absolute inset-0 w-6 h-6 transition-opacity duration-300 group-data-[state=open]\/faq:opacity-100 opacity-0\" width=\"29\" height=\"28\" viewBox=\"0 0 29 28\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M14.456 27.4706C6.008 27.4706 0.664 21.3586 0.664 14.0946C0.664 6.83062 5.976 0.750624 14.456 0.750624C22.904 0.750624 28.248 6.83062 28.248 14.0946C28.248 21.3586 22.872 27.4706 14.456 27.4706ZM2.744 14.1266C2.744 20.5266 6.968 25.5826 14.456 25.5826C21.944 25.5826 26.168 20.5266 26.168 14.1266C26.168 7.72662 21.944 2.63862 14.456 2.63862C6.968 2.63862 2.744 7.72662 2.744 14.1266ZM11.896 15.0546V13.3586H17.048V15.0546H11.896Z\"\/>\n<\/svg>        <\/div>\n      <\/button>\n      <div\n        id=\"faq-6\"\n        data-wp-bind--inert=\"state.isClosed\"\n        class=\"paragraph rich-text overflow-hidden transition-all duration-300 ease-in-out max-h-0 opacity-0 mt-0 group-data-[state=open]\/faq:max-h-300 group-data-[state=open]\/faq:opacity-100 group-data-[state=open]\/faq:mt-10\"\n      >\n        <p>Yes. Drivers using the Monta app or any Monta-powered branded experience have self-help actions built in (release a stuck cable, retry a session, troubleshoot a connector). Most user-reported issues get resolved by the driver before they ever become an alert routed to your team.<\/p>\n\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n<\/section>\n\n<section data-acf-inline-fields-uid=\"block_992d0c33fb6b87698a6ede72adc332e1background\" data-acf-inline-fields=\"[{&quot;fieldName&quot;:&quot;background&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Background&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;300px&quot;}]\" role=\"button\" tabindex=\"0\" aria-label=\"Less downtime, fewer dispatches, fewer tickets\" class=\"bg-primary-blue text-white  rounded-section\">\n    <div class=\"max-w-4xl mx-auto text-center\" data-acf-inline-fields-uid=\"block_992d0c33fb6b87698a6ede72adc332e1text_alignment\" data-acf-inline-fields=\"[{&quot;fieldName&quot;:&quot;text_alignment&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;Text alignment&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;300px&quot;}]\" role=\"button\" tabindex=\"0\">\n                                    <h2 data-acf-inline-contenteditable=\"1\" data-acf-inline-contenteditable-field-slug=\"title\" data-acf-placeholder=\"Type to edit...\"  class=\"h2 mb-10 \">\n                Less downtime, fewer dispatches, fewer tickets            <\/h2>\n                                <div class=\"text-lg mb-10 \" data-acf-inline-fields-uid=\"block_992d0c33fb6b87698a6ede72adc332e1description\" data-acf-inline-fields=\"[{&quot;fieldName&quot;:&quot;description&quot;,&quot;fieldIcon&quot;:null,&quot;fieldLabel&quot;:&quot;description&quot;,&quot;useExpandedEditor&quot;:false,&quot;popoverMinWidth&quot;:&quot;600px&quot;}]\" role=\"button\" tabindex=\"0\">\n            <p>Self-heal clears OCPP-recoverable issues before operators notice. Workflows take care of the rest on the operator&#8217;s own terms. Monta operators hit 97% session success at network scale.<\/p>\n        <\/div>\n                                <div class=\"flex flex-col md:flex-row gap-4 justify-center\">\n            <a href=\"https:\/\/monta.com\/en\/contact-sales\/\"                 class=\"btn-primary-black\">\n                <span data-acf-inline-contenteditable=\"1\" data-acf-inline-contenteditable-field-slug=\"button_label\" data-acf-placeholder=\"Type to edit...\" >Book a demo<\/span>\n            <\/a>\n                    <\/div>\n            <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":35,"featured_media":0,"parent":30107,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"tags":[],"class_list":["post-30154","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/pages\/30154","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/users\/35"}],"replies":[{"embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/comments?post=30154"}],"version-history":[{"count":25,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/pages\/30154\/revisions"}],"predecessor-version":[{"id":31240,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/pages\/30154\/revisions\/31240"}],"up":[{"embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/pages\/30107"}],"wp:attachment":[{"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/media?parent=30154"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/monta.com\/en\/wp-json\/wp\/v2\/tags?post=30154"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}