{"id":7696,"date":"2026-01-21T10:15:00","date_gmt":"2026-01-21T09:15:00","guid":{"rendered":"https:\/\/monta.com\/fr\/?page_id=7696"},"modified":"2026-02-24T08:41:18","modified_gmt":"2026-02-24T07:41:18","slug":"monta-ai","status":"publish","type":"page","link":"https:\/\/monta.com\/fr\/produits\/monta-ai\/","title":{"rendered":"Monta AI \u2013 votre logiciel d&#8217;IA pour les r\u00e9seaux de recharge de v\u00e9hicules \u00e9lectriques"},"content":{"rendered":"<section aria-label=\"Monta AI \u2013 votre logiciel d'IA pour les r\u00e9seaux de recharge de v\u00e9hicules \u00e9lectriques\" class=\"bg-black text-white  rounded-section\"  data-video-block-id=\"block_4c8b514b9f61fb72d7d252f2767e5b44\" data-video-url=\"https:\/\/youtu.be\/_qjqrq78TaQ\" >\n    <div class=\"grid grid-cols-1 md:grid-cols-12 gap-12 items-center\">\n                <div class=\"md:col-span-5\">\n                                                                <h1 class=\"h1 mb-10 \">\n                    Monta AI \u2013 votre logiciel d&#8217;IA pour les r\u00e9seaux de recharge de v\u00e9hicules \u00e9lectriques                <\/h1>\n                                                <div class=\"md:hidden block mb-10 \">\n                                                                    <div class=\"relative cursor-pointer rounded-xl overflow-hidden\" onclick=\"openYoutubeModal('https:\/\/youtu.be\/_qjqrq78TaQ')\">\n                        <img decoding=\"async\" title=\"MontaAI_Landing_Teaser (2)\" src=\"https:\/\/monta.com\/wp-content\/uploads\/2026\/01\/MontaAI_Landing_Teaser-2.gif\" alt=\"\" class=\"rounded-xl\" \/>\n                        <div class=\"absolute inset-0 flex items-center justify-center bg-black\/20 active:bg-black\/30 transition-all duration-300\">\n                            <svg class=\"w-16 h-16 drop-shadow-xl\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\">\n                                <path fill=\"#ffffff\" d=\"M0 256a256 256 0 1 1 512 0 256 256 0 1 1 -512 0zM188.3 147.1c-7.6 4.2-12.3 12.3-12.3 20.9l0 176c0 8.7 4.7 16.7 12.3 20.9s16.8 4.1 24.3-.5l144-88c7.1-4.4 11.5-12.1 11.5-20.5s-4.4-16.1-11.5-20.5l-144-88c-7.4-4.5-16.7-4.7-24.3-.5z\"\/>\n                            <\/svg>\n                        <\/div>\n                    <\/div>\n                            <\/div>\n                        <div class=\"rich-text \">\n                <p>Monta AI I est une fonctionnalit\u00e9 native d&#8217;IA unique dans l\u2019industrie, con\u00e7ue pour les CPO et directement int\u00e9gr\u00e9e \u00e0 la plateforme Monta. Elle transforme la fa\u00e7on dont vous g\u00e9rez les points de charge, les clients et les utilisateurs en permettant une gestion du r\u00e9seau enti\u00e8rement proactive et autonome \u00e0 grande \u00e9chelle.<\/p>\n<p>Pour les CPO, la croissance du r\u00e9seau implique g\u00e9n\u00e9ralement une augmentation exponentielle du travail manuel, notamment le diagnostic des incidents, la recherche des journaux et la validation des donn\u00e9es. Avec Monta AI, vous pouvez vous en passer. En synth\u00e9tisant des indicateurs de qualit\u00e9 dispers\u00e9s en une seule interface, nous vous dotons de capacit\u00e9s enti\u00e8rement nouvelles pour am\u00e9liorer la qualit\u00e9 du r\u00e9seau et atteindre des performances jusqu&#8217;alors inaccessibles.<\/p>\n\n            <\/div>\n                                    <a href=\"https:\/\/cta-service-cms2.hubspot.com\/web-interactives\/public\/v1\/track\/click?encryptedPayload=AVxigLKh0Cx9KVrHbNIkeZuXg%2BmEV5sSzCLSJnrf03TuMfQcihaRb7eJyA8ZCPOAkeKCmJpi1Ku78L%2FeKwt1hgaGfPQ7mxxbLv51LmHYyH2BCuZ%2Fl9ZW9JXBIw6HFkhF0pv%2BpzqMSxsrDSqHM6b%2Ft9DULdOpQyOAt7TxIyU6IxdpPm085LTKUg%3D%3D&#038;portalId=20114015\" class=\"btn-primary-blue mt-8\" target=\"_blank\" rel=\"noopener\">\n                Essayer Monta AI            <\/a>\n                                        <a href=\"https:\/\/monta.com\/fr\/blog\/comment-lia-transforme-le-fonctionnementdes-reseaux-de-recharge-pour-vehiculeselectriques\/\" class=\"btn-outline-white mt-4 ml-0 md:ml-4\">\n                    En savoir plus\n                <\/a>\n                                <\/div>\n                <div class=\"md:col-span-6 md:col-start-7 justify-items-end hidden md:block\">\n                                                    <div class=\"relative cursor-pointer group mx-auto max-h-144 rounded-xl overflow-hidden\" onclick=\"openYoutubeModal('https:\/\/youtu.be\/_qjqrq78TaQ')\">\n                    <img decoding=\"async\" title=\"MontaAI_Landing_Teaser (2)\" alt=\"\" class=\"mx-auto max-h-144 rounded-xl\"\n                        src=\"https:\/\/monta.com\/wp-content\/uploads\/2026\/01\/MontaAI_Landing_Teaser-2.gif\" \/>\n                    <div class=\"absolute inset-0 flex items-center justify-center bg-black\/20 group-hover:bg-black\/30 transition-all duration-300\">\n                        <svg class=\"w-20 h-20 drop-shadow-xl transform group-hover:scale-110 transition-transform duration-300\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\">\n                            <path fill=\"#ffffff\" d=\"M0 256a256 256 0 1 1 512 0 256 256 0 1 1 -512 0zM188.3 147.1c-7.6 4.2-12.3 12.3-12.3 20.9l0 176c0 8.7 4.7 16.7 12.3 20.9s16.8 4.1 24.3-.5l144-88c7.1-4.4 11.5-12.1 11.5-20.5s-4.4-16.1-11.5-20.5l-144-88c-7.4-4.5-16.7-4.7-24.3-.5z\"\/>\n                        <\/svg>\n                    <\/div>\n                <\/div>\n                    <\/div>\n            <\/div>\n<\/section>\n\n<div id=\"youtube-modal-block_4c8b514b9f61fb72d7d252f2767e5b44\" class=\"fixed inset-0 z-[1001] bg-black\/80 hidden items-center justify-center p-3 sm:p-4 md:p-6 lg:p-8\" onclick=\"closeYoutubeModal('block_4c8b514b9f61fb72d7d252f2767e5b44')\" role=\"dialog\" aria-modal=\"true\" aria-label=\"Video player\">\n    <div class=\"relative w-full max-w-[95vw] md:max-w-[90vw] lg:max-w-[1400px] rounded-xl md:rounded-2xl overflow-hidden shadow-2xl\" style=\"aspect-ratio: 16\/9; max-height: 85vh;\" onclick=\"event.stopPropagation()\" role=\"document\">\n        <button onclick=\"closeYoutubeModal('block_4c8b514b9f61fb72d7d252f2767e5b44')\" class=\"absolute top-2 right-2 md:top-4 md:right-4 z-[10000] bg-white border-none rounded-full w-8 h-8 md:w-10 md:h-10 cursor-pointer flex items-center justify-center transition-all duration-200 hover:bg-gray-100\" aria-label=\"Close video\">\n            <svg class=\"w-4 h-4 md:w-5 md:h-5 stroke-black\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                <path d=\"M18 6L6 18M6 6l12 12\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n            <\/svg>\n        <\/button>\n        <div id=\"youtube-iframe-block_4c8b514b9f61fb72d7d252f2767e5b44\" class=\"w-full h-full\"><\/div>\n    <\/div>\n<\/div>\n\n<script>\n(function() {\n    const blockId = 'block_4c8b514b9f61fb72d7d252f2767e5b44';\n    const videoUrl = 'https:\/\/youtu.be\/_qjqrq78TaQ';\n\n    \/\/ Global function to open any 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md:px-6\">\n            <div class=\"rich-text intro mb-6\">\n                <p>Avec Monta AI, vous pouvez transformer des donn\u00e9es op\u00e9rationnelles complexes en informations claires et exploitables sur l&#8217;ensemble de votre r\u00e9seau de recharge.<\/p>\n\n            <\/div>\n                    <\/div>\n    <\/div>\n\n    <illustration-list data-items='[{\"title\":\"R\\u00e9solvez rapidement les probl\\u00e8mes techniques\",\"description\":\"\\u003Cp\\u003EAnalysez les probl\\u00e8mes li\\u00e9s aux bornes en temps r\\u00e9el, en examinant les logs OCPP, les versions du micrologiciel et les manuels de la borne pour de fournir des solutions rapides et claires.\\u003C\\\/p\\u003E\\n\",\"illustration_type\":\"image\",\"illustration\":{\"ID\":7714,\"id\":7714,\"title\":\"Analyse des pannes de r\\u00e9seau pour v\\u00e9hicules 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de mani\\u00e8re proactive les performances de votre r\\u00e9seau et les leviers de valeur (bient\\u00f4t disponible)\",\"description\":\"\\u003Cp\\u003E\\u00c0 venir :\\u003C\\\/p\\u003E\\n\\u003Cul\\u003E\\n\\u003Cli\\u003ESurveillance\\u003C\\\/li\\u003E\\n\\u003Cli\\u003ERecommandations\\u003C\\\/li\\u003E\\n\\u003Cli\\u003EEx\\u00e9cution des workflows et des t\\u00e2ches\\u003C\\\/li\\u003E\\n\\u003C\\\/ul\\u003E\\n\",\"illustration_type\":\"image\",\"illustration\":{\"ID\":7713,\"id\":7713,\"title\":\"Cr\\u00e9ation de t\\u00e2che automatis\\u00e9e dans Monta AI pour EV.\",\"filename\":\"Visual_Proactive_FR.png\",\"filesize\":17787,\"url\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Visual_Proactive_FR.png\",\"link\":\"https:\\\/\\\/monta.com\\\/fr\\\/produits\\\/monta-ai\\\/visual_proactive_fr\\\/\",\"alt\":\"Interface utilisateur montrant une notification de t\\u00e2che cr\\u00e9\\u00e9e, avec des boutons pour confirmer ou demander une validation.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"visual_proactive_fr\",\"status\":\"inherit\",\"uploaded_to\":7696,\"date\":\"2026-01-21 10:11:59\",\"modified\":\"2026-01-21 10:12:02\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/fr\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":1300,\"height\":1000,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Visual_Proactive_FR-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Visual_Proactive_FR-300x231.png\",\"medium-width\":300,\"medium-height\":231,\"medium_large\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Visual_Proactive_FR-768x591.png\",\"medium_large-width\":768,\"medium_large-height\":591,\"large\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Visual_Proactive_FR-1024x788.png\",\"large-width\":1024,\"large-height\":788,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Visual_Proactive_FR.png\",\"1536x1536-width\":1300,\"1536x1536-height\":1000,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Visual_Proactive_FR.png\",\"2048x2048-width\":1300,\"2048x2048-height\":1000}},\"illustration_mobile\":false,\"show_link\":false,\"link_title\":\"\",\"link\":null}]' bg=\"black\"><\/illustration-list>\n    \n<\/section>\n\n<section aria-label=\"Votre r\u00e9seau vivant et intelligent\" class=\"bg-black text-white rounded-section \">\n        <div class=\"grid grid-cols-1 md:grid-cols-12 md:mb-18 mb-10\">\n        <div class=\" md:col-span-12 text-center \">\n             <h2 class=\"mb-10\">  Votre r\u00e9seau vivant et intelligent  <\/h2>         <\/div>\n            <\/div>\n            <div class=\"hidden md:flex md:justify-center md:items-center\">\n        <video src=\"https:\/\/monta.com\/app\/uploads\/sites\/21\/2026\/01\/MontaAI_Landing_23sec_1080p_60fps_FR.mp4\" class=\"video-scroll-trigger w-[700px] h-[455px] md:w-[850px] md:h-[552px] lg:w-[950px] lg:h-[617px] xl:w-[1050px] xl:h-[682px] 2xl:w-[1150px] 2xl:h-[747px] 3xl:w-[1250px] 3xl:h-[812px] 4xl:w-[1350px] 4xl:h-[877px] rounded-xl object-cover\" controls muted playsinline>\n            Your browser does not support the video tag.\n        <\/video>\n    <\/div>\n    <video src=\"https:\/\/monta.com\/app\/uploads\/sites\/21\/2026\/01\/MontaAI_Landing_23sec_1080p_60fps_FR.mp4\" class=\"video-scroll-trigger  block md:hidden rounded-xl\" controls muted playsinline width=\"100%\"\n        height=\"auto\">\n        Your browser does not support the video tag.\n    <\/video>\n    <script>\n        (function() {\n            const videos = document.querySelectorAll('.video-scroll-trigger');\n\n            const observer = new IntersectionObserver((entries) => {\n                entries.forEach(entry => {\n                    if (entry.isIntersecting) {\n                        entry.target.play().catch(err => {\n                            console.log('Auto-play prevented:', err);\n                        });\n                    }\n                });\n            }, {\n                threshold: 0.5\n            });\n\n            videos.forEach(video => {\n                observer.observe(video);\n            });\n        })();\n    <\/script>\n                <\/section>\n\n<section aria-label=\"Informations Al, aliment\u00e9es par plus de 250 000 points de recharge\" class=\"bg-black text-white  rounded-section\" >\n    <div class=\"grid grid-cols-1 md:grid-cols-12 gap-12 items-center\">\n                <div class=\"md:col-span-5\">\n                                                                <h2 class=\"h2 mb-10 \">\n                    Informations Al, aliment\u00e9es par plus de 250 000 points de recharge                <\/h2>\n                                                <div class=\"md:hidden block mb-10 \">\n                                    <img decoding=\"async\" title=\"&quot;Smart Charging Solutions for Electric Vehicles and Fleets&quot;\" alt=\"A network diagram featuring vehicles connected to a central node, with security symbols, set against a black background.\" src=\"https:\/\/monta.com\/wp-content\/uploads\/2026\/01\/IntelligenceAtScale_1-1.gif\" \/>\n                                                            <\/div>\n                        <div class=\"rich-text \">\n                <ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">D\u00e9tectez les probl\u00e8mes plus t\u00f4t gr\u00e2ce aux mod\u00e8les observ\u00e9s sur l&#8217;ensemble du r\u00e9seau Monta<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">R\u00e9solvez les probl\u00e8mes plus rapidement gr\u00e2ce \u00e0 des informations sur les causes habituelles d\u00e9tect\u00e9es \u00e0 grande \u00e9chelle<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Am\u00e9liorez continuellement les performances \u00e0 mesure que le r\u00e9seau Monta se d\u00e9veloppe<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Contrairement \u00e0 la plupart des fournisseurs de CPMS qui isolent leurs clients dans des locataires distincts, Monta fonctionne comme une plateforme mondiale unifi\u00e9e. Cela permet \u00e0 notre IA de reconna\u00eetre les tendances dans l&#8217;ensemble de l&#8217;\u00e9cosyst\u00e8me \u00e0 l&#8217;aide de donn\u00e9es op\u00e9rationnelles anonymis\u00e9es provenant de plus de 200 000 points de recharge et de milliards de journaux de recharge et de t\u00e9l\u00e9m\u00e9trie.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Cela fait de l&#8217;IA de Monta le syst\u00e8me d&#8217;IA le plus avanc\u00e9 d\u00e9ploy\u00e9 au sein d&#8217;une plateforme de recharge, vous fournissant des informations qu&#8217;aucun op\u00e9rateur ne pourrait g\u00e9n\u00e9rer seul, livr\u00e9es en toute s\u00e9curit\u00e9 \u00e0 votre r\u00e9seau en temps r\u00e9el.<\/span><\/p>\n\n            <\/div>\n                                                        <\/div>\n                <div class=\"md:col-span-6 md:col-start-7 justify-items-end hidden md:block\">\n                            <img decoding=\"async\" title=\"\"Smart Charging Solutions for Electric Vehicles and Fleets\"\" class=\"mx-auto max-h-144\" alt=\"A network diagram featuring vehicles connected to a central node, with security symbols, set against a black background.\"\n                    src=\"https:\/\/monta.com\/wp-content\/uploads\/2026\/01\/IntelligenceAtScale_1-1.gif\" \/>\n                                            <\/div>\n            <\/div>\n<\/section>\n\n\n\n<section aria-label=\"Assistance IA, pas de temps d'attente, toutes les langues\" class=\"bg-black text-white  rounded-section\" >\n    <div class=\"grid grid-cols-1 md:grid-cols-12 gap-12 items-center\">\n                <div class=\"md:col-span-6 hidden md:block\">\n                            <img decoding=\"async\" title=\"Voice Call Icon with Action Buttons for Communication App\" alt=\"Blue circular icon with a phone symbol surrounded by soundwave lines, next to black circular icons for user, mute, alert, location, and help.\" class=\"mx-auto max-h-144\"\n                    src=\"https:\/\/monta.com\/wp-content\/uploads\/2026\/02\/img_driver-ai.png\" \/>\n                                            <\/div>\n                <div class=\"md:col-span-5 md:col-start-8\">\n                                                                <h2 class=\"h2 mb-10 \">\n                    Assistance IA, pas de temps d&#8217;attente, toutes les langues                <\/h2>\n                                                <div class=\"md:hidden block mb-10 \">\n                                    <img decoding=\"async\" title=\"Voice Call Icon with Action Buttons for Communication App\" alt=\"Blue circular icon with a phone symbol surrounded by soundwave lines, next to black circular icons for user, mute, alert, location, and help.\" src=\"https:\/\/monta.com\/wp-content\/uploads\/2026\/02\/img_driver-ai.png\" \/>\n                                                            <\/div>\n                        <div class=\"rich-text \">\n                <p>1 appel sur 4 au service d&#8217;assistance aux conducteurs est abandonn\u00e9 avant m\u00eame qu&#8217;un conseiller ne r\u00e9ponde. Monta AI est disponible 24h\/24 et 7j\/7, parle toutes les langues et r\u00e9pond \u00e0 tous les appels imm\u00e9diatement, sans aucun abandon.<\/p>\n\n            <\/div>\n                                    <a href=\"https:\/\/monta.com\/fr\/produits\/monta-ai\/ai-driver-support\/\" class=\"btn-primary-blue mt-8\">\n                Testez le support IA            <\/a>\n                                            <\/div>\n            <\/div>\n<\/section>\n\n\n\n<section aria-label=\"Votre logiciel d'IA pour les r\u00e9seaux de recharge de v\u00e9hicules \u00e9lectriques\" class=\" md:mx-15 md:px-26 py-10 rounded-section bg-primary-blue md:flex md:items-center md:justify-between\">\n    <h3 class=\"text-random-fade text-white mb-5 md:mb-0 mr-0 md:mr-20\">Votre logiciel d&#8217;IA pour les r\u00e9seaux de recharge de v\u00e9hicules \u00e9lectriques<\/h3>\n        <div class=\"flex flex-col md:flex-row gap-4 items-stretch\">\n        <a href=\"https:\/\/cta-service-cms2.hubspot.com\/web-interactives\/public\/v1\/track\/click?encryptedPayload=AVxigLKh0Cx9KVrHbNIkeZuXg%2BmEV5sSzCLSJnrf03TuMfQcihaRb7eJyA8ZCPOAkeKCmJpi1Ku78L%2FeKwt1hgaGfPQ7mxxbLv51LmHYyH2BCuZ%2Fl9ZW9JXBIw6HFkhF0pv%2BpzqMSxsrDSqHM6b%2Ft9DULdOpQyOAt7TxIyU6IxdpPm085LTKUg%3D%3D&#038;portalId=20114015\" class=\"btn-primary-black whitespace-nowrap flex items-center gap-2 justify-center\" target=\"_blank\" rel=\"noopener\">\n            Essayer Monta AI            <div\n    class=\"size-5.5 border-white rounded-full border-2 place-content-center grid\" \n    >\n    <span href=\"#\" class=\"text-sm text-white ml-auto\">\u2192<\/span>\n<\/div>        <\/a>\n            <\/div>\n        <\/section>\n\n<div class=\"max-w-5xl mx-auto \">\n    <quote-slider data-quotes='[{\"title\":\"\\u00ab Qu\\u0027il s\\u0027agisse de petits \\u00e9chantillons comme une seule session\",\"quote_text\":\"ou de l\\u0027examen de toutes les sessions sur tous nos chargeurs, ou encore de l\\u0027obtention d\\u0027informations provenant du monde entier, c\\u0027est vraiment tr\\u00e8s puissant. Je pr\\u00eache certainement \\u00e0 des convertis ici, mais vous devez savoir \\u00e0 quel point c\\u0027est formidable, n\\u0027est-ce pas ? \\u00bb\",\"author\":\"Joe VanOflen\",\"position\":\"Roam Energy\",\"author_image\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/img_Joe-VanOflen-300x300-1.jpeg\",\"company_logo\":false,\"button_label\":\"\",\"button_link\":\"\"},{\"title\":\"\\u00ab Monta AI permet \\u00e0 notre \\u00e9quipe d\\u0027assistance de r\\u00e9soudre les probl\\u00e8mes plus rapidement et plus intelligemment.\",\"quote_text\":\"Elle offre un acc\\u00e8s instantan\\u00e9 \\u00e0 des informations approfondies sur les donn\\u00e9es, ce qui nous aide \\u00e0 r\\u00e9soudre m\\u00eame les probl\\u00e8mes complexes avec une plus grande pr\\u00e9cision tout en gagnant un temps pr\\u00e9cieux. \\u00bb\",\"author\":\"Emil Veggerby\",\"position\":\"EWII\",\"author_image\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/img_Emil-Veggerby.png\",\"company_logo\":false,\"button_label\":\"\",\"button_link\":\"\"},{\"title\":\"\\u00ab Monta AI acc\\u00e9l\\u00e8re la r\\u00e9solution de nombreux probl\\u00e8mes courants,\",\"quote_text\":\"ce qui permet \\u00e0 notre \\u00e9quipe de se consacrer \\u00e0 des questions plus complexes. Globalement, cela nous permet d\\u2019offrir un bien meilleur service  \\u00e0 nos clients. \\u00bb\",\"author\":\"Arron Rothwell\",\"position\":\"Rolec\",\"author_image\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/img_Arron-Rothwell-1.png\",\"company_logo\":false,\"button_label\":\"\",\"button_link\":\"\"}]' data-background=\"black\" \/>\n<\/div> \n\n<section aria-label=\"Comment les clients utilisent Monta AI\" class=\"bg-black text-white  rounded-section\">\n    <div class=\"md:grid md:grid-cols-12\">\n                <div class=\"md:col-span-5 mb-8 md:mb-0\">\n            \n             <h2>  Comment les clients utilisent Monta AI  <\/h2>         <\/div>\n        <div class=\"rich-text intro md:col-start-8 md:col-span-5 mb-6\">\n            \n        <\/div>\n    <\/div>\n\n        <div class=\"-mx-4 md:-mx-10\">\n        <tab-slider data-tabs='[{\"tab_title\":\"Prompts\",\"tab_items\":[{\"title\":\"\\u00c9chec de la session de recharge\",\"description\":\"\\u003Cp\\u003E\\u003Cb\\u003EMessage : \\u003C\\\/b\\u003E\\u003Cspan style=\\u0022font-weight: 400;\\u0022\\u003EPourquoi la recharge 789416803281211264 a-t-elle \\u00e9chou\\u00e9 ?\\u003C\\\/span\\u003E\\u003C\\\/p\\u003E\\n\\u003Cp\\u003E\\u003Cb\\u003EExemple de r\\u00e9sultat : \\u003C\\\/b\\u003E\\u003Cspan style=\\u0022font-weight: 400;\\u0022\\u003E\\u00c9chec de l\\u0026#8217;autorisation en raison d\\u0026#8217;un solde insuffisant. L\\u0026#8217;utilisateur doit ajouter des fonds ou utiliser un mode de paiement local. Preuve : Tentative d\\u0026#8217;autorisation \\u00e0 14:30:17 rejet\\u00e9e avec le statut \\u00ab insufficient_funds \\u00bb.\\u003C\\\/span\\u003E\\u003C\\\/p\\u003E\\n\",\"image\":{\"ID\":7723,\"id\":7723,\"title\":\"Analyse des log OCPP pour l\\u0027authentification de recharge EV.\",\"filename\":\"Prompt_MultiConnector_FR-1.png\",\"filesize\":15205,\"url\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_MultiConnector_FR-1.png\",\"link\":\"https:\\\/\\\/monta.com\\\/fr\\\/produits\\\/monta-ai\\\/prompt_multiconnector_fr-1\\\/\",\"alt\":\"Bulle de dialogue contenant une question sur l\\u0027\\u00e9chec de l\\u0027authentification pour une session de recharge, avec des \\u00e9l\\u00e9ments graphiques.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"prompt_multiconnector_fr-1\",\"status\":\"inherit\",\"uploaded_to\":7696,\"date\":\"2026-01-21 10:15:00\",\"modified\":\"2026-01-21 10:15:03\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/fr\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":680,\"height\":400,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_MultiConnector_FR-1-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_MultiConnector_FR-1-300x176.png\",\"medium-width\":300,\"medium-height\":176,\"medium_large\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_MultiConnector_FR-1.png\",\"medium_large-width\":680,\"medium_large-height\":400,\"large\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_MultiConnector_FR-1.png\",\"large-width\":680,\"large-height\":400,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_MultiConnector_FR-1.png\",\"1536x1536-width\":680,\"1536x1536-height\":400,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_MultiConnector_FR-1.png\",\"2048x2048-width\":680,\"2048x2048-height\":400}},\"category\":false},{\"title\":\"Probl\\u00e8mes de station hors ligne\",\"description\":\"\\u003Cp\\u003E\\u003Cb\\u003EMessage : \\u003C\\\/b\\u003E\\u003Cspan style=\\u0022font-weight: 400;\\u0022\\u003EPourquoi la station 231865 appara\\u00eet-elle hors ligne ?\\u003C\\\/span\\u003E\\u003C\\\/p\\u003E\\n\\u003Cp\\u003E\\u003Cb\\u003EExemple de r\\u00e9sultat : \\u003C\\\/b\\u003E\\u003Cspan style=\\u0022font-weight: 400;\\u0022\\u003Ela station se d\\u00e9connecte tous les jours \\u00e0 2 h 15 du matin pendant 10 minutes. 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Il est recommand\\u00e9 d\\u0026#8217;ajuster le calendrier de maintenance ou d\\u0026#8217;activer le mode hors ligne pendant cette fen\\u00eatre.\\u003C\\\/span\\u003E\\u003C\\\/p\\u003E\\n\",\"image\":{\"ID\":7726,\"id\":7726,\"title\":\"Titre de l\\u0027image : Interface de Monta AI pour la gestion des bornes de recharge.\",\"filename\":\"Prompt_StationOffline_FR.png\",\"filesize\":13718,\"url\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_StationOffline_FR.png\",\"link\":\"https:\\\/\\\/monta.com\\\/fr\\\/produits\\\/monta-ai\\\/prompt_stationoffline_fr\\\/\",\"alt\":\"Interface de Monta AI affichant un message d\\u0027erreur concernant une borne de recharge hors ligne avec une animation de r\\u00e9cup\\u00e9ration des donn\\u00e9es.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"prompt_stationoffline_fr\",\"status\":\"inherit\",\"uploaded_to\":7696,\"date\":\"2026-01-21 10:15:13\",\"modified\":\"2026-01-21 10:15:16\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/fr\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":680,\"height\":400,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_StationOffline_FR-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_StationOffline_FR-300x176.png\",\"medium-width\":300,\"medium-height\":176,\"medium_large\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_StationOffline_FR.png\",\"medium_large-width\":680,\"medium_large-height\":400,\"large\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_StationOffline_FR.png\",\"large-width\":680,\"large-height\":400,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_StationOffline_FR.png\",\"1536x1536-width\":680,\"1536x1536-height\":400,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_StationOffline_FR.png\",\"2048x2048-width\":680,\"2048x2048-height\":400}},\"category\":false},{\"title\":\"Confusion concernant la recharge intelligente\",\"description\":\"\\u003Cp\\u003E\\u003Cb\\u003EMessage : \\u003C\\\/b\\u003E\\u003Cspan style=\\u0022font-weight: 400;\\u0022\\u003EPourquoi ma voiture se recharge-t-elle si lentement ?\\u003C\\\/span\\u003E\\u003C\\\/p\\u003E\\n\\u003Cp\\u003E\\u003Cb\\u003EExemple de r\\u00e9sultat : \\u003C\\\/b\\u003E\\u003Cspan style=\\u0022font-weight: 400;\\u0022\\u003El\\u0026#8217;optimisation des prix limite la puissance de recharge \\u00e0 6 A jusqu\\u0026#8217;\\u00e0 1 h du matin, heure \\u00e0 laquelle les tarifs d\\u0026#8217;\\u00e9lectricit\\u00e9 baissent de 40 %. Il s\\u0026#8217;agit d\\u0026#8217;un comportement intentionnel visant \\u00e0 r\\u00e9duire les co\\u00fbts. La recharge passera automatiquement \\u00e0 32 A \\u00e0 1 h du matin.\\u003C\\\/span\\u003E\\u003C\\\/p\\u003E\\n\",\"image\":{\"ID\":7725,\"id\":7725,\"title\":\"Monta AI - Analyse des performances de recharge EV\",\"filename\":\"Prompt_SmartCharging_FR.png\",\"filesize\":13599,\"url\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_SmartCharging_FR.png\",\"link\":\"https:\\\/\\\/monta.com\\\/fr\\\/produits\\\/monta-ai\\\/prompt_smartcharging_fr\\\/\",\"alt\":\"Interface avec un texte sur la recharge des v\\u00e9hicules \\u00e9lectriques, comprenant une question et une mention des r\\u00e8gles SmartCharging.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"prompt_smartcharging_fr\",\"status\":\"inherit\",\"uploaded_to\":7696,\"date\":\"2026-01-21 10:15:09\",\"modified\":\"2026-01-21 10:15:12\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/fr\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":680,\"height\":400,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_SmartCharging_FR-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_SmartCharging_FR-300x176.png\",\"medium-width\":300,\"medium-height\":176,\"medium_large\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_SmartCharging_FR.png\",\"medium_large-width\":680,\"medium_large-height\":400,\"large\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_SmartCharging_FR.png\",\"large-width\":680,\"large-height\":400,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_SmartCharging_FR.png\",\"1536x1536-width\":680,\"1536x1536-height\":400,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_SmartCharging_FR.png\",\"2048x2048-width\":680,\"2048x2048-height\":400}},\"category\":false},{\"title\":\"Diagnostic des stations \\u00e0 connecteurs multiples\",\"description\":\"\\u003Cp\\u003E\\u003Cb\\u003EMessage : \\u003C\\\/b\\u003E\\u003Cspan style=\\u0022font-weight: 400;\\u0022\\u003EUn port de recharge fonctionne, mais l\\u0026#8217;autre ne fonctionne pas.\\u003C\\\/span\\u003E\\u003C\\\/p\\u003E\\n\\u003Cp\\u003E\\u003Cb\\u003EExemple de r\\u00e9sultat : \\u003C\\\/b\\u003E\\u003Cspan style=\\u0022font-weight: 400;\\u0022\\u003EConnecteur 1 : disponible, aucun probl\\u00e8me. 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Inspection sur place recommand\\u00e9e avant la r\\u00e9initialisation.\\u003C\\\/span\\u003E\\u003C\\\/p\\u003E\\n\",\"image\":{\"ID\":7724,\"id\":7724,\"title\":\"Titre de l\\u0027image : Diagnostic des ports de recharge de VE avec Monta AI R\\u00e9sum\\u00e9 : Analyse des performances des ports de recharge de v\\u00e9hicules \\u00e9lectriques.\",\"filename\":\"Prompt_MultiConnector_FR.png\",\"filesize\":12426,\"url\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_MultiConnector_FR.png\",\"link\":\"https:\\\/\\\/monta.com\\\/fr\\\/produits\\\/monta-ai\\\/prompt_multiconnector_fr\\\/\",\"alt\":\"Interface montrant un message d\\u0027erreur sur un port de recharge, avec une zone d\\u0027analyse des logs en bas et un bouton d\\u0027action.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"prompt_multiconnector_fr\",\"status\":\"inherit\",\"uploaded_to\":7696,\"date\":\"2026-01-21 10:15:05\",\"modified\":\"2026-01-21 10:15:08\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/fr\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":680,\"height\":400,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_MultiConnector_FR-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_MultiConnector_FR-300x176.png\",\"medium-width\":300,\"medium-height\":176,\"medium_large\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_MultiConnector_FR.png\",\"medium_large-width\":680,\"medium_large-height\":400,\"large\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_MultiConnector_FR.png\",\"large-width\":680,\"large-height\":400,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_MultiConnector_FR.png\",\"1536x1536-width\":680,\"1536x1536-height\":400,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_MultiConnector_FR.png\",\"2048x2048-width\":680,\"2048x2048-height\":400}},\"category\":false},{\"title\":\"D\\u00e9cisions de mise \\u00e0 niveau du micrologiciel\",\"description\":\"\\u003Cp\\u003E\\u003Cb\\u003EMessage : \\u003C\\\/b\\u003E\\u003Cspan style=\\u0022font-weight: 400;\\u0022\\u003EDevons-nous mettre \\u00e0 niveau le micrologiciel de cette station ?\\u003C\\\/span\\u003E\\u003C\\\/p\\u003E\\n\\u003Cp\\u003E\\u003Cb\\u003EExemple de r\\u00e9sultat : \\u003C\\\/b\\u003E\\u003Cspan style=\\u0022font-weight: 400;\\u0022\\u003Ele micrologiciel actuel v2.3.1 a un taux de r\\u00e9ussite de 68 % (classement 8\\\/12). Mise \\u00e0 niveau recommand\\u00e9e vers la version v2.4.2 avec un taux de r\\u00e9ussite de 89 %, test\\u00e9e sur 6 120 charges dans 198 stations. Am\\u00e9lioration pr\\u00e9vue de +12 % de la fourniture d\\u0026#8217;\\u00e9nergie.\\u003C\\\/span\\u003E\\u003C\\\/p\\u003E\\n\",\"image\":{\"ID\":7721,\"id\":7721,\"title\":\"Monta AI - Mise \\u00e0 jour du micrologiciel des bornes de recharge EV\",\"filename\":\"Prompt_Firmware_FR.png\",\"filesize\":12748,\"url\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_Firmware_FR.png\",\"link\":\"https:\\\/\\\/monta.com\\\/fr\\\/produits\\\/monta-ai\\\/prompt_firmware_fr\\\/\",\"alt\":\"Dialogue interactif demandant une mise \\u00e0 jour du micrologiciel d\\u0027une borne de recharge, avec un indicateur d\\u0027analyse des donn\\u00e9es en bas.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"prompt_firmware_fr\",\"status\":\"inherit\",\"uploaded_to\":7696,\"date\":\"2026-01-21 10:14:52\",\"modified\":\"2026-01-21 10:14:55\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/fr\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":680,\"height\":400,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_Firmware_FR-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_Firmware_FR-300x176.png\",\"medium-width\":300,\"medium-height\":176,\"medium_large\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_Firmware_FR.png\",\"medium_large-width\":680,\"medium_large-height\":400,\"large\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_Firmware_FR.png\",\"large-width\":680,\"large-height\":400,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_Firmware_FR.png\",\"1536x1536-width\":680,\"1536x1536-height\":400,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_Firmware_FR.png\",\"2048x2048-width\":680,\"2048x2048-height\":400}},\"category\":false},{\"title\":\"D\\u00e9pannage de l\\u0027autorisation d\\u0027itin\\u00e9rance\",\"description\":\"\\u003Cp\\u003E\\u003Cb\\u003EMessage : \\u003C\\\/b\\u003E\\u003Cspan style=\\u0022font-weight: 400;\\u0022\\u003EPourquoi l\\u0026#8217;authentification \\u00e9choue-t-elle pour l\\u0026#8217;identifiant de recharge en itin\\u00e9rance ?\\u003C\\\/span\\u003E\\u003C\\\/p\\u003E\\n\\u003Cp\\u003E\\u003Cb\\u003EExemple de r\\u00e9sultat : \\u003C\\\/b\\u003E\\u003Cspan style=\\u0022font-weight: 400;\\u0022\\u003EAutorisation rejet\\u00e9e par Hubject \\u00e0 14 h 30 min 17 s. 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Les m\\u00e9thodes d\\u0026#8217;autorisation locales (RFID, application mobile) fonctionnent toujours.\\u003C\\\/span\\u003E\\u003C\\\/p\\u003E\\n\",\"image\":{\"ID\":7723,\"id\":7723,\"title\":\"Analyse des log OCPP pour l\\u0027authentification de recharge EV.\",\"filename\":\"Prompt_MultiConnector_FR-1.png\",\"filesize\":15205,\"url\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_MultiConnector_FR-1.png\",\"link\":\"https:\\\/\\\/monta.com\\\/fr\\\/produits\\\/monta-ai\\\/prompt_multiconnector_fr-1\\\/\",\"alt\":\"Bulle de dialogue contenant une question sur l\\u0027\\u00e9chec de l\\u0027authentification pour une session de recharge, avec des \\u00e9l\\u00e9ments graphiques.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"prompt_multiconnector_fr-1\",\"status\":\"inherit\",\"uploaded_to\":7696,\"date\":\"2026-01-21 10:15:00\",\"modified\":\"2026-01-21 10:15:03\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/fr\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":680,\"height\":400,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_MultiConnector_FR-1-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_MultiConnector_FR-1-300x176.png\",\"medium-width\":300,\"medium-height\":176,\"medium_large\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_MultiConnector_FR-1.png\",\"medium_large-width\":680,\"medium_large-height\":400,\"large\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_MultiConnector_FR-1.png\",\"large-width\":680,\"large-height\":400,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_MultiConnector_FR-1.png\",\"1536x1536-width\":680,\"1536x1536-height\":400,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_MultiConnector_FR-1.png\",\"2048x2048-width\":680,\"2048x2048-height\":400}},\"category\":false},{\"title\":\"Codes d\\u0027erreur mat\\u00e9rielle\",\"description\":\"\\u003Cp\\u003E\\u003Cb\\u003EMessage : \\u003C\\\/b\\u003E\\u003Cspan style=\\u0022font-weight: 400;\\u0022\\u003ELa station affiche le code d\\u0026#8217;erreur \\u00ab E001 \\u00bb \\u0026#8211; qu\\u0026#8217;est-ce que cela signifie ?\\u003C\\\/span\\u003E\\u003C\\\/p\\u003E\\n\\u003Cp\\u003E\\u003Cb\\u003EExemple de r\\u00e9sultat : \\u003C\\\/b\\u003E\\u003Cspan style=\\u0022font-weight: 400;\\u0022\\u003El\\u0026#8217;erreur E001 sur ABB Terra AC indique une \\u00ab d\\u00e9tection de d\\u00e9faut \\u00e0 la terre \\u00bb. Selon le manuel ABB : v\\u00e9rifiez la connexion \\u00e0 la terre, inspectez le c\\u00e2ble pour d\\u00e9tecter tout dommage, v\\u00e9rifiez les r\\u00e9glages du disjoncteur diff\\u00e9rentiel. Les tickets historiques montrent un taux de r\\u00e9solution de 73 % en r\\u00e9installant la connexion \\u00e0 la terre.\\u003C\\\/span\\u003E\\u003C\\\/p\\u003E\\n\",\"image\":{\"ID\":7722,\"id\":7722,\"title\":\"Erreur E001 sur borne de recharge pour v\\u00e9hicules \\u00e9lectriques\",\"filename\":\"Prompt_Hardware_FR.png\",\"filesize\":14564,\"url\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_Hardware_FR.png\",\"link\":\"https:\\\/\\\/monta.com\\\/fr\\\/produits\\\/monta-ai\\\/prompt_hardware_fr\\\/\",\"alt\":\"Interface d\\u0027aide avec un message sur le code d\\u0027erreur E001, arri\\u00e8re-plan simple, texte clair en noir sur blanc.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"prompt_hardware_fr\",\"status\":\"inherit\",\"uploaded_to\":7696,\"date\":\"2026-01-21 10:14:56\",\"modified\":\"2026-01-21 10:14:59\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/fr\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":680,\"height\":400,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_Hardware_FR-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_Hardware_FR-300x176.png\",\"medium-width\":300,\"medium-height\":176,\"medium_large\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_Hardware_FR.png\",\"medium_large-width\":680,\"medium_large-height\":400,\"large\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_Hardware_FR.png\",\"large-width\":680,\"large-height\":400,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_Hardware_FR.png\",\"1536x1536-width\":680,\"1536x1536-height\":400,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_Hardware_FR.png\",\"2048x2048-width\":680,\"2048x2048-height\":400}},\"category\":false},{\"title\":\"Analyse des mod\\u00e8les d\\u0027alerte\",\"description\":\"\\u003Cp\\u003E\\u003Cb\\u003EQuestion : \\u003C\\\/b\\u003E\\u003Cspan style=\\u0022font-weight: 400;\\u0022\\u003EPourquoi recevons-nous toujours les m\\u00eames alertes pour ce site ?\\u003C\\\/span\\u003E\\u003C\\\/p\\u003E\\n\\u003Cp\\u003E\\u003Cb\\u003EExemple d\\u0026#8217;information : \\u003C\\\/b\\u003E\\u003Cspan style=\\u0022font-weight: 400;\\u0022\\u003Edes alertes de connectivit\\u00e9 de priorit\\u00e9 \\u00c9LEV\\u00c9E se produisent tous les 3 jours sur ce site, touchant en moyenne 8 stations par incident. Le mod\\u00e8le sugg\\u00e8re un probl\\u00e8me chez le fournisseur d\\u0026#8217;acc\\u00e8s r\\u00e9seau pendant les heures de pointe (18 h \\u00e0 20 h). 90 % des alertes se r\\u00e9solvent d\\u0026#8217;elles-m\\u00eames en moins de 15 minutes, ce qui indique une congestion r\\u00e9seau temporaire plut\\u00f4t qu\\u0026#8217;une d\\u00e9faillance mat\\u00e9rielle.\\u003C\\\/span\\u003E\\u003C\\\/p\\u003E\\n\",\"image\":{\"ID\":7719,\"id\":7719,\"title\":\"Analyse des alertes pour le site de recharge 869574 \\u2013 Monta AI\",\"filename\":\"Prompt_AlertTrends_FR.png\",\"filesize\":15132,\"url\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_AlertTrends_FR.png\",\"link\":\"https:\\\/\\\/monta.com\\\/fr\\\/produits\\\/monta-ai\\\/prompt_alerttrends_fr\\\/\",\"alt\":\"Fen\\u00eatre de dialogue avec texte noir sur fond blanc, pos\\u00e9e sur une ombre, interrogeant sur les alertes de recharge et affichant une analyse des tendances.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"prompt_alerttrends_fr\",\"status\":\"inherit\",\"uploaded_to\":7696,\"date\":\"2026-01-21 10:14:42\",\"modified\":\"2026-01-21 10:14:46\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/fr\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":680,\"height\":400,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_AlertTrends_FR-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_AlertTrends_FR-300x176.png\",\"medium-width\":300,\"medium-height\":176,\"medium_large\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_AlertTrends_FR.png\",\"medium_large-width\":680,\"medium_large-height\":400,\"large\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_AlertTrends_FR.png\",\"large-width\":680,\"large-height\":400,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_AlertTrends_FR.png\",\"1536x1536-width\":680,\"1536x1536-height\":400,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/01\\\/Prompt_AlertTrends_FR.png\",\"2048x2048-width\":680,\"2048x2048-height\":400}},\"category\":false}]}]' bg=\"black\" timeline=\"false\"\/>\n    <\/div>\n    <\/section>\n\n<section aria-label=\"FAQ\" class=\"md:px-42 bg-black rounded-section \">\n<div class=\"grid grid-cols-1 md:grid-cols-12 md:mb-31 mb-10\">\n     <h2  class=\"h2  mb-7 md:mb-0  col-span-12 mx-auto \"  style=\"color: white;\" >FAQ <\/h2>     <\/div>\n<div class=\"w-full md:w-3\/4 mx-auto\">\n    <div class=\"faq-wrapper border-faded-white-horizontal border-b-0 border-t-1 mt-11\">\n                        <faq title=\"Existe-t-il un guide d&#039;utilisation ou des conseils pour aider les partenaires \u00e0 utiliser efficacement l&#039;IA ?\" content=\"&lt;p&gt;Vous trouverez des conseils dans notre article du centre d&amp;#8217;aide &lt;a href=&quot;https:\/\/monta.com\/en\/help-center\/monta-ai\/#example-prompts&quot;&gt;ici&lt;\/a&gt;.&lt;\/p&gt;\n\" background=\"black\"><\/faq>\n                    <faq title=\"D&#039;o\u00f9 proviennent les donn\u00e9es de Monta AI ?\" content=\"&lt;p&gt;Monta AI se connecte directement aux API internes et externes de Monta, aux entrep\u00f4ts de donn\u00e9es et aux clusters de journaux. Elle utilise ces sources s\u00e9curis\u00e9es pour r\u00e9cup\u00e9rer les m\u00eames donn\u00e9es que celles utilis\u00e9es par les ing\u00e9nieurs de Monta pour le d\u00e9bogage et l&amp;#8217;analyse, notamment les journaux OCPP, les donn\u00e9es du micrologiciel et la t\u00e9l\u00e9m\u00e9trie de recharge intelligente.&lt;\/p&gt;\n\" background=\"black\"><\/faq>\n                    <faq title=\"Mes donn\u00e9es sont-elles stock\u00e9es quelque part apr\u00e8s la fin de la session Monta AI ?\" content=\"&lt;p&gt;Non. Les donn\u00e9es trait\u00e9es par Monta AI sont envoy\u00e9es \u00e0 notre partenaire fournisseur d&amp;#8217;IA pour analyse, mais ne sont jamais stock\u00e9es ou conserv\u00e9es par celui-ci. Une fois l&amp;#8217;analyse ou la r\u00e9ponse termin\u00e9e, les donn\u00e9es sont imm\u00e9diatement supprim\u00e9es des syst\u00e8mes du fournisseur d&amp;#8217;IA. Toutes les donn\u00e9es restent stock\u00e9es en toute s\u00e9curit\u00e9 uniquement sur la plateforme de Monta et ne sont jamais partag\u00e9es avec des syst\u00e8mes externes ni conserv\u00e9es par ceux-ci.&lt;\/p&gt;\n&lt;p&gt;Monta AI est con\u00e7u conform\u00e9ment aux directives du RGPD. Monta est \u00e9galement certifi\u00e9 ISO27001 et SOC de type 1 et 2.&lt;\/p&gt;\n\" background=\"black\"><\/faq>\n                    <faq title=\"Comment fonctionnent l&#039;authentification et l&#039;autorisation ?\" content=\"&lt;p&gt;Monta AI fonctionne selon le m\u00eame cadre d&amp;#8217;authentification que le CSMS de Monta. Lorsque vous utilisez Monta AI, celle-ci agit en votre nom \u00e0 l&amp;#8217;aide de vos identifiants, et toutes les actions sont sp\u00e9cifiquement enregistr\u00e9es comme des actions assist\u00e9es par un agent effectu\u00e9es sous votre compte. Cela garantit qu&amp;#8217;elle n&amp;#8217;acc\u00e8de qu&amp;#8217;aux donn\u00e9es que vous \u00eates autoris\u00e9 \u00e0 consulter.&lt;\/p&gt;\n&lt;p&gt;Actuellement, Monta AI fonctionne en mode lecture seule, ce qui signifie qu&amp;#8217;elle peut analyser et r\u00e9cup\u00e9rer des informations, mais ne peut pas modifier les configurations ni ex\u00e9cuter de changements op\u00e9rationnels. \u00c0 l&amp;#8217;avenir, nous pr\u00e9voyons d&amp;#8217;introduire des actions assist\u00e9es par l&amp;#8217;IA qui permettront des flux de travail plus automatis\u00e9s. Cependant, m\u00eame si ces capacit\u00e9s s&amp;#8217;\u00e9tendent, l&amp;#8217;op\u00e9rateur humain restera toujours aux commandes. Monta AI recommandera des actions, mais c&amp;#8217;est vous qui d\u00e9ciderez de les ex\u00e9cuter ou non.&lt;\/p&gt;\n\" background=\"black\"><\/faq>\n            <\/div><\/div>\n<\/section>\n\n<section aria-label=\"Transformez votre r\u00e9seau avec Monta AI\" class=\" md:mx-15 md:px-26 py-10 rounded-section bg-primary-blue md:flex md:items-center md:justify-between\">\n    <h3 class=\"text-random-fade text-white mb-5 md:mb-0 mr-0 md:mr-20\">Transformez votre r\u00e9seau avec Monta AI<\/h3>\n        <div class=\"flex flex-col md:flex-row gap-4 items-stretch\">\n        <a href=\"https:\/\/cta-service-cms2.hubspot.com\/web-interactives\/public\/v1\/track\/click?encryptedPayload=AVxigLKh0Cx9KVrHbNIkeZuXg%2BmEV5sSzCLSJnrf03TuMfQcihaRb7eJyA8ZCPOAkeKCmJpi1Ku78L%2FeKwt1hgaGfPQ7mxxbLv51LmHYyH2BCuZ%2Fl9ZW9JXBIw6HFkhF0pv%2BpzqMSxsrDSqHM6b%2Ft9DULdOpQyOAt7TxIyU6IxdpPm085LTKUg%3D%3D&#038;portalId=20114015\" class=\"btn-primary-black whitespace-nowrap flex items-center gap-2 justify-center\" target=\"_blank\" rel=\"noopener\">\n            Essayer Monta AI            <div\n    class=\"size-5.5 border-white rounded-full border-2 place-content-center grid\" \n    >\n    <span href=\"#\" class=\"text-sm text-white ml-auto\">\u2192<\/span>\n<\/div>        <\/a>\n            <\/div>\n        <\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":35,"featured_media":0,"parent":7694,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-black-page.blade.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-7696","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/monta.com\/fr\/wp-json\/wp\/v2\/pages\/7696","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/monta.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/monta.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/monta.com\/fr\/wp-json\/wp\/v2\/users\/35"}],"replies":[{"embeddable":true,"href":"https:\/\/monta.com\/fr\/wp-json\/wp\/v2\/comments?post=7696"}],"version-history":[{"count":23,"href":"https:\/\/monta.com\/fr\/wp-json\/wp\/v2\/pages\/7696\/revisions"}],"predecessor-version":[{"id":7950,"href":"https:\/\/monta.com\/fr\/wp-json\/wp\/v2\/pages\/7696\/revisions\/7950"}],"up":[{"embeddable":true,"href":"https:\/\/monta.com\/fr\/wp-json\/wp\/v2\/pages\/7694"}],"wp:attachment":[{"href":"https:\/\/monta.com\/fr\/wp-json\/wp\/v2\/media?parent=7696"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}