{"id":7850,"date":"2026-02-13T11:59:32","date_gmt":"2026-02-13T10:59:32","guid":{"rendered":"https:\/\/monta.com\/fr\/?page_id=7850"},"modified":"2026-02-26T09:32:39","modified_gmt":"2026-02-26T08:32:39","slug":"ai-driver-support","status":"publish","type":"page","link":"https:\/\/monta.com\/fr\/produits\/monta-ai\/ai-driver-support\/","title":{"rendered":"Assistance conducteur disponible instantan\u00e9ment, dans votre langue"},"content":{"rendered":"<section aria-label=\"Assistance conducteur disponible instantan\u00e9ment, dans votre langue\" class=\"bg-black text-white  rounded-section\"  data-video-block-id=\"block_4bff6b96b5b03c250e9d9ffe00fb8962\" data-video-url=\"https:\/\/youtu.be\/aPGkj4yIzzQ\" >\n    <div class=\"grid grid-cols-1 md:grid-cols-12 gap-12 items-center\">\n                <div class=\"md:col-span-5\">\n                                                                <h1 class=\"h1 mb-10 \">\n                    Assistance conducteur disponible instantan\u00e9ment, dans votre langue                <\/h1>\n                                                <div class=\"md:hidden block mb-10 \">\n                                                                    <div class=\"relative cursor-pointer rounded-xl overflow-hidden\" onclick=\"openYoutubeModal('https:\/\/youtu.be\/aPGkj4yIzzQ')\">\n                        <img decoding=\"async\" title=\"&quot;Wireless Earbuds Design Illustration with Interactive Element&quot;\" src=\"https:\/\/monta.com\/wp-content\/uploads\/2026\/02\/Teaser_LandingPage-1.gif\" alt=\"Minimalistic illustration of a device silhouette on a black background, featuring a prominent blue circular icon above it.\" class=\"rounded-xl\" \/>\n                        <div class=\"absolute inset-0 flex items-center justify-center bg-black\/20 active:bg-black\/30 transition-all duration-300\">\n                            <svg class=\"w-16 h-16 drop-shadow-xl\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\">\n                                <path fill=\"#ffffff\" d=\"M0 256a256 256 0 1 1 512 0 256 256 0 1 1 -512 0zM188.3 147.1c-7.6 4.2-12.3 12.3-12.3 20.9l0 176c0 8.7 4.7 16.7 12.3 20.9s16.8 4.1 24.3-.5l144-88c7.1-4.4 11.5-12.1 11.5-20.5s-4.4-16.1-11.5-20.5l-144-88c-7.4-4.5-16.7-4.7-24.3-.5z\"\/>\n                            <\/svg>\n                        <\/div>\n                    <\/div>\n                            <\/div>\n                        <div class=\"rich-text \">\n                <p>Am\u00e9liorez l&#8217;exp\u00e9rience conducteur gr\u00e2ce \u00e0 une assistance instantan\u00e9e, des d\u00e9lais de r\u00e9solution 2,4 fois plus rapides et une r\u00e9ponse imm\u00e9diate d&#8217;agents capables de dialoguer, de diagnostiquer et de r\u00e9soudre les probl\u00e8mes, le tout gratuitement.<\/p>\n\n            <\/div>\n                                    <a href=\"#hs-form\" class=\"btn-primary-blue mt-8\">\n                Testez le support IA            <\/a>\n                                        <a href=\"https:\/\/monta.com\/fr\/contacter-les-ventes\/\"\n                    class=\"btn-outline-white mt-4 ml-0 md:ml-4\">\n                    Parlez \u00e0 un expert\n                <\/a>\n                                <\/div>\n                <div class=\"md:col-span-6 md:col-start-7 justify-items-end hidden md:block\">\n                                                    <div class=\"relative cursor-pointer group mx-auto max-h-144 rounded-xl overflow-hidden\" onclick=\"openYoutubeModal('https:\/\/youtu.be\/aPGkj4yIzzQ')\">\n                    <img decoding=\"async\" title=\"&quot;Wireless Earbuds Design Illustration with Interactive Element&quot;\" alt=\"Minimalistic illustration of a device silhouette on a black background, featuring a prominent blue circular icon above it.\" class=\"mx-auto max-h-144 rounded-xl\"\n                        src=\"https:\/\/monta.com\/wp-content\/uploads\/2026\/02\/Teaser_LandingPage-1.gif\" \/>\n                    <div class=\"absolute inset-0 flex items-center justify-center bg-black\/20 group-hover:bg-black\/30 transition-all duration-300\">\n                        <svg class=\"w-20 h-20 drop-shadow-xl transform group-hover:scale-110 transition-transform duration-300\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\">\n                            <path fill=\"#ffffff\" d=\"M0 256a256 256 0 1 1 512 0 256 256 0 1 1 -512 0zM188.3 147.1c-7.6 4.2-12.3 12.3-12.3 20.9l0 176c0 8.7 4.7 16.7 12.3 20.9s16.8 4.1 24.3-.5l144-88c7.1-4.4 11.5-12.1 11.5-20.5s-4.4-16.1-11.5-20.5l-144-88c-7.4-4.5-16.7-4.7-24.3-.5z\"\/>\n                        <\/svg>\n                    <\/div>\n                <\/div>\n                    <\/div>\n            <\/div>\n<\/section>\n\n<div id=\"youtube-modal-block_4bff6b96b5b03c250e9d9ffe00fb8962\" class=\"fixed inset-0 z-[1001] bg-black\/80 hidden items-center justify-center p-3 sm:p-4 md:p-6 lg:p-8\" onclick=\"closeYoutubeModal('block_4bff6b96b5b03c250e9d9ffe00fb8962')\" role=\"dialog\" aria-modal=\"true\" aria-label=\"Video player\">\n    <div class=\"relative w-full max-w-[95vw] md:max-w-[90vw] lg:max-w-[1400px] rounded-xl md:rounded-2xl overflow-hidden shadow-2xl\" style=\"aspect-ratio: 16\/9; max-height: 85vh;\" onclick=\"event.stopPropagation()\" role=\"document\">\n        <button onclick=\"closeYoutubeModal('block_4bff6b96b5b03c250e9d9ffe00fb8962')\" class=\"absolute top-2 right-2 md:top-4 md:right-4 z-[10000] bg-white border-none rounded-full w-8 h-8 md:w-10 md:h-10 cursor-pointer flex items-center justify-center transition-all duration-200 hover:bg-gray-100\" aria-label=\"Close video\">\n            <svg class=\"w-4 h-4 md:w-5 md:h-5 stroke-black\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                <path d=\"M18 6L6 18M6 6l12 12\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n            <\/svg>\n        <\/button>\n        <div id=\"youtube-iframe-block_4bff6b96b5b03c250e9d9ffe00fb8962\" class=\"w-full h-full\"><\/div>\n    <\/div>\n<\/div>\n\n<script>\n(function() {\n    const blockId = 'block_4bff6b96b5b03c250e9d9ffe00fb8962';\n    const videoUrl = 'https:\/\/youtu.be\/aPGkj4yIzzQ';\n\n    \/\/ Global function to open any YouTube modal by block ID and URL\n    if (!window.openYoutubeModalById) {\n        window.openYoutubeModalById = function(id, url) {\n            const modal = document.getElementById('youtube-modal-' + id);\n            const iframeContainer = document.getElementById('youtube-iframe-' + id);\n\n            if (!modal || !iframeContainer) return;\n\n            \/\/ Extract video ID from YouTube URL\n            const getYouTubeId = (url) => {\n                if (!url) return null;\n                const regExp = \/^.*(youtu.be\\\/|v\\\/|u\\\/\\w\\\/|embed\\\/|watch\\?v=|&v=)([^#&?]*).*\/;\n                const match = url.match(regExp);\n                return (match && match[2].length === 11) ? match[2] : null;\n            };\n\n            const videoId = getYouTubeId(url);\n            if (videoId) {\n                iframeContainer.innerHTML = `<iframe loading=\"lazy\" width=\"100%\" height=\"100%\" src=\"https:\/\/www.youtube.com\/embed\/${videoId}?autoplay=1\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>`;\n                modal.classList.remove('hidden');\n                modal.classList.add('flex');\n                document.body.style.overflow = 'hidden';\n            }\n        };\n\n        \/\/ Simple global function - automatically finds the video block and opens its modal\n        window.openTextImageVideo = function() {\n            const section = document.querySelector('[data-video-block-id]');\n            if (section) {\n                const blockId = section.getAttribute('data-video-block-id');\n                const videoUrl = section.getAttribute('data-video-url');\n                window.openYoutubeModalById(blockId, videoUrl);\n            }\n        };\n    }\n\n    \/\/ Convenience function for this specific block\n    window.openYoutubeModal = function(url) {\n        window.openYoutubeModalById(blockId, url || videoUrl);\n    };\n\n    window.closeYoutubeModal = function(id) {\n        const modal = document.getElementById('youtube-modal-' + id);\n        const iframeContainer = document.getElementById('youtube-iframe-' + id);\n\n        if (!modal || !iframeContainer) return;\n\n        modal.classList.add('hidden');\n        modal.classList.remove('flex');\n        iframeContainer.innerHTML = '';\n        document.body.style.overflow = '';\n    };\n\n    \/\/ ESC key handler\n    document.addEventListener('keydown', function(e) {\n        if (e.key === 'Escape') {\n            const modal = document.getElementById('youtube-modal-' + blockId);\n            if (modal && !modal.classList.contains('hidden')) {\n                closeYoutubeModal(blockId);\n            }\n        }\n    });\n\n    \/\/ Hash link support - listen for #openYoutubeModal\n    if (!window.youtubeModalHashListenerAdded) {\n        window.youtubeModalHashListenerAdded = true;\n\n        const checkHash = function() {\n            if (window.location.hash === '#openYoutubeModal' || window.location.hash === '#playVideo') {\n                window.openTextImageVideo();\n                \/\/ Remove hash without affecting history\n                history.replaceState(null, null, ' ');\n            }\n        };\n\n        \/\/ Check on page load\n        checkHash();\n\n        \/\/ Check when hash changes\n        window.addEventListener('hashchange', checkHash);\n    }\n})();\n<\/script>\n\n\n<section aria-label=\"L\u2019assistance IA en action\" class=\"bg-transparent  py-8 md:py-24 rounded-section\">\n\n        \n                <div class=\"mb-12 md:mb-16\">\n                                                <h2 class=\"h2 font-bold mb-4 \">L\u2019assistance IA en action<\/h2>\n                                                <\/div>\n        \n        \n        <div class=\"grid grid-cols-2 md:grid-cols-3 gap-2 md:gap-4\">\n\n                        \n            \n                                                                <div class=\"bg-grey rounded-2xl p-4 md:p-8 flex flex-col gap-5 min-h-[200px] md:min-h-0 relative\">\n                                                        <div>\n                                                    <div class=\"text-4xl md:text-5xl font-bold   mb-2 transition-colors duration-300\">\n                                Pas d&#039;attente\n                            <\/div>\n                                                                            <div class=\"  intro transition-colors duration-300\">\n                                R\u00e9ponse imm\u00e9diate, sans file d&#039;attente ni musique d&#039;attente\n                            <\/div>\n                                            <\/div>\n                                                        <\/div>\n                            \n                                                                <div class=\"bg-grey rounded-2xl p-4 md:p-8 flex flex-col gap-5 min-h-[200px] md:min-h-0 relative\">\n                                                        <div>\n                                                    <div class=\"text-4xl md:text-5xl font-bold   mb-2 transition-colors duration-300\">\n                                2,4\n                            <\/div>\n                                                                            <div class=\"  intro transition-colors duration-300\">\n                                Fois plus rapide que les agents humains\n                            <\/div>\n                                            <\/div>\n                                                        <\/div>\n                            \n            \n            \n            \n            \n            \n                                                                <div class=\"bg-grey rounded-2xl p-4 md:p-8 flex flex-col gap-5 min-h-[200px] md:min-h-0 relative order-3 md:order-none\">\n                                                        <div>\n                                                    <div class=\"text-4xl md:text-5xl font-bold   mb-2 transition-colors duration-300\">\n                                Gratuit\n                            <\/div>\n                                                                            <div class=\"  intro transition-colors duration-300\">\n                                Offert gratuitement aux clients de Monta\n                            <\/div>\n                                            <\/div>\n                                                        <\/div>\n                            \n            \n                        \n\n        <\/div>\n\n<\/section>\n\n\n<section aria-label=\"De la prise en charge \u00e0 la r\u00e9solution\" class=\"bg-black text-white  rounded-section\">\n    <div class=\"md:grid md:grid-cols-12\">\n                <div class=\"md:col-span-5 mb-8 md:mb-0\">\n            \n             <h2>  De la prise en charge \u00e0 la r\u00e9solution  <\/h2>         <\/div>\n        <div class=\"rich-text intro md:col-start-8 md:col-span-5 mb-6\">\n            \n        <\/div>\n    <\/div>\n\n        <div class=\"-mx-4 md:-mx-10\">\n        <tab-slider data-tabs='[{\"tab_title\":\"use cases\",\"tab_items\":[{\"title\":\"Localiser les bornes de recharge\",\"description\":\"\\u003Cdiv class=\\u0022flex flex-col h-full\\u0022\\u003E\\n\\u003Cp\\u003EPar ID, adresse ou description\\u003C\\\/p\\u003E\\n\\u003Cp class=\\u0022mt-auto\\u0022\\u003ETemps de r\\u00e9solution : 2 \\u0026#8211; 3 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les bornes de recharge d\\u00e9fectueuses\",\"description\":\"\\u003Cdiv class=\\u0022flex flex-col h-full\\u0022\\u003E\\n\\u003Cp\\u003EArr\\u00eater les sessions en cours, red\\u00e9marrer la borne de recharge, v\\u00e9rifier que la disponibilit\\u00e9 a chang\\u00e9 et s\\u0026#8217;assurer que le conducteur relance la recharge\\u003C\\\/p\\u003E\\n\\u003Cp class=\\u0022mt-auto\\u0022\\u003ETemps de r\\u00e9solution : 15 \\u0026#8211; 30 secondes\\u003C\\\/p\\u003E\\n\\u003C\\\/div\\u003E\\n\",\"image\":{\"ID\":7934,\"id\":7934,\"title\":\"Assistance IA pour conducteurs : commande de red\\u00e9marrage envoy\\u00e9e\",\"filename\":\"FR-Issues-3-Reboot.png\",\"filesize\":11970,\"url\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Issues-3-Reboot.png\",\"link\":\"https:\\\/\\\/monta.com\\\/fr\\\/produits\\\/monta-ai\\\/ai-driver-support\\\/fr-issues-3-reboot\\\/\",\"alt\":\"Ic\\u00f4ne de t\\u00e9l\\u00e9phone bleu \\u00e0 gauche, bulle de texte blanche avec le message : \\u0022Je vais red\\u00e9marrer votre chargeur... Commande envoy\\u00e9e.\\u0022\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"fr-issues-3-reboot\",\"status\":\"inherit\",\"uploaded_to\":7850,\"date\":\"2026-02-18 12:43:29\",\"modified\":\"2026-02-18 12:43:31\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/fr\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":680,\"height\":400,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Issues-3-Reboot-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Issues-3-Reboot-300x176.png\",\"medium-width\":300,\"medium-height\":176,\"medium_large\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Issues-3-Reboot.png\",\"medium_large-width\":680,\"medium_large-height\":400,\"large\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Issues-3-Reboot.png\",\"large-width\":680,\"large-height\":400,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Issues-3-Reboot.png\",\"1536x1536-width\":680,\"1536x1536-height\":400,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Issues-3-Reboot.png\",\"2048x2048-width\":680,\"2048x2048-height\":400}},\"category\":false},{\"title\":\"D\\u00e9verrouiller le c\\u00e2ble\",\"description\":\"\\u003Cdiv class=\\u0022flex flex-col h-full\\u0022\\u003E\\n\\u003Cp\\u003ED\\u00e9verrouiller une borne de recharge pour lib\\u00e9rer un c\\u00e2ble bloqu\\u00e9\\u003C\\\/p\\u003E\\n\\u003Cp class=\\u0022mt-auto\\u0022\\u003ETemps de r\\u00e9solution : 5 \\u0026#8211; 15 secondes\\u003C\\\/p\\u003E\\n\\u003C\\\/div\\u003E\\n\",\"image\":{\"ID\":7935,\"id\":7935,\"title\":\"Assistance IA pour conducteurs : d\\u00e9verrouillage du c\\u00e2ble.\",\"filename\":\"FR-Issues-4-Unlock.png\",\"filesize\":10526,\"url\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Issues-4-Unlock.png\",\"link\":\"https:\\\/\\\/monta.com\\\/fr\\\/produits\\\/monta-ai\\\/ai-driver-support\\\/fr-issues-4-unlock\\\/\",\"alt\":\"Bouton de t\\u00e9l\\u00e9phone bleu \\u00e0 gauche, suivi d\\u0027un message en texte noir : \\u0022Je d\\u00e9verrouille le c\\u00e2ble...\\u0022, sur fond blanc avec ombre.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"fr-issues-4-unlock\",\"status\":\"inherit\",\"uploaded_to\":7850,\"date\":\"2026-02-18 12:43:32\",\"modified\":\"2026-02-18 12:43:36\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/fr\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":680,\"height\":400,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Issues-4-Unlock-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Issues-4-Unlock-300x176.png\",\"medium-width\":300,\"medium-height\":176,\"medium_large\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Issues-4-Unlock.png\",\"medium_large-width\":680,\"medium_large-height\":400,\"large\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Issues-4-Unlock.png\",\"large-width\":680,\"large-height\":400,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Issues-4-Unlock.png\",\"1536x1536-width\":680,\"1536x1536-height\":400,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Issues-4-Unlock.png\",\"2048x2048-width\":680,\"2048x2048-height\":400}},\"category\":false},{\"title\":\"Arr\\u00eater une recharge\",\"description\":\"\\u003Cdiv class=\\u0022flex flex-col h-full\\u0022\\u003E\\n\\u003Cp\\u003EArr\\u00eater une recharge que l\\u0026#8217;utilisateur indique ne pas pouvoir arr\\u00eater\\u003C\\\/p\\u003E\\n\\u003Cp class=\\u0022mt-auto\\u0022\\u003ETemps de r\\u00e9solution : \\u003C 10 secondes\\u003C\\\/p\\u003E\\n\\u003C\\\/div\\u003E\\n\",\"image\":{\"ID\":7936,\"id\":7936,\"title\":\"Assistance IA pour conducteurs : commande d\\u0027arr\\u00eat en cours\",\"filename\":\"FR-Issues-5-Stop.png\",\"filesize\":12210,\"url\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Issues-5-Stop.png\",\"link\":\"https:\\\/\\\/monta.com\\\/fr\\\/produits\\\/monta-ai\\\/ai-driver-support\\\/fr-issues-5-stop\\\/\",\"alt\":\"Logo de t\\u00e9l\\u00e9phone bleu avec une notification blanche indiquant \\u0022Envoi de la commande d\\u0027arr\\u00eat... Veuillez patienter...\\u0022.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"fr-issues-5-stop\",\"status\":\"inherit\",\"uploaded_to\":7850,\"date\":\"2026-02-18 12:43:37\",\"modified\":\"2026-02-18 12:43:40\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/fr\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":680,\"height\":400,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Issues-5-Stop-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Issues-5-Stop-300x176.png\",\"medium-width\":300,\"medium-height\":176,\"medium_large\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Issues-5-Stop.png\",\"medium_large-width\":680,\"medium_large-height\":400,\"large\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Issues-5-Stop.png\",\"large-width\":680,\"large-height\":400,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Issues-5-Stop.png\",\"1536x1536-width\":680,\"1536x1536-height\":400,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Issues-5-Stop.png\",\"2048x2048-width\":680,\"2048x2048-height\":400}},\"category\":false},{\"title\":\"Envoyer un lien de paiement en ligne\",\"description\":\"\\u003Cdiv class=\\u0022flex flex-col h-full\\u0022\\u003E\\n\\u003Cp\\u003EProposer un moyen de d\\u00e9marrer une recharge lorsque l\\u0026#8217;utilisateur rencontre des probl\\u00e8mes avec le QR, l\\u0026#8217;appli ou la carte de recharge\\u003C\\\/p\\u003E\\n\\u003Cp class=\\u0022mt-auto\\u0022\\u003ETemps de r\\u00e9solution : 2 \\u0026#8211; 3 secondes\\u003C\\\/p\\u003E\\n\\u003C\\\/div\\u003E\\n\",\"image\":{\"ID\":7937,\"id\":7937,\"title\":\"Assistance IA pour conducteurs : lancement de chargement en ligne\",\"filename\":\"FR-Issues-6-Webpayment.png\",\"filesize\":11562,\"url\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Issues-6-Webpayment.png\",\"link\":\"https:\\\/\\\/monta.com\\\/fr\\\/produits\\\/monta-ai\\\/ai-driver-support\\\/fr-issues-6-webpayment\\\/\",\"alt\":\"Ic\\u00f4ne de t\\u00e9l\\u00e9phone bleu avec un message \\u00e0 fond blanc : \\u0022Je vous envoie un lien pour lancer la charge...\\u0022 sur fond sombre.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"fr-issues-6-webpayment\",\"status\":\"inherit\",\"uploaded_to\":7850,\"date\":\"2026-02-18 12:43:41\",\"modified\":\"2026-02-18 12:43:45\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/fr\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":680,\"height\":400,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Issues-6-Webpayment-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Issues-6-Webpayment-300x176.png\",\"medium-width\":300,\"medium-height\":176,\"medium_large\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Issues-6-Webpayment.png\",\"medium_large-width\":680,\"medium_large-height\":400,\"large\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Issues-6-Webpayment.png\",\"large-width\":680,\"large-height\":400,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Issues-6-Webpayment.png\",\"1536x1536-width\":680,\"1536x1536-height\":400,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Issues-6-Webpayment.png\",\"2048x2048-width\":680,\"2048x2048-height\":400}},\"category\":false}]}]' bg=\"black\" timeline=\"false\"\/>\n    <\/div>\n    <\/section>\n\n<section aria-label=\"Assistance compl\u00e8te aux conducteurs, aucun recrutement\" class=\" md:mx-15 md:px-26 py-10 rounded-section bg-primary-blue md:flex md:items-center md:justify-between\">\n    <h3 class=\" text-white mb-5 md:mb-0 mr-0 md:mr-20\">Assistance compl\u00e8te aux conducteurs, aucun recrutement<\/h3>\n        <div class=\"flex flex-col md:flex-row gap-4 items-stretch\">\n        <a href=\"#hs-form\"\n            class=\"btn-primary-black whitespace-nowrap flex items-center gap-2 justify-center\">\n            Testez le support IA            <div\n    class=\"size-5.5 border-white rounded-full border-2 place-content-center grid\" \n    >\n    <span href=\"#\" class=\"text-sm text-white ml-auto\">\u2192<\/span>\n<\/div>        <\/a>\n            <\/div>\n        <\/section>\n\n<section aria-label=\"Parle la langue de vos conducteurs et permet des conversations naturelles\" class=\"bg-grey text-charcoal  rounded-section\">\n    \n            <div class=\"pill-label text-primary-blue border-primary-blue md:mb-9 mb-5\">Naturel et multilingue<\/div>\n    \n    <div class=\"md:grid md:grid-cols-12\">\n        <div class=\"md:col-span-5 mb-5 md:mb-0\">\n             <h2>  Parle la langue de vos conducteurs et permet des conversations naturelles  <\/h2>         <\/div>\n        <div class=\"md:col-start-8 md:col-span-5 md:px-6\">\n            <div class=\"rich-text intro mb-6\">\n                \n            <\/div>\n                    <\/div>\n    <\/div>\n\n    <illustration-list data-items='[{\"title\":\"Aucune barri\\u00e8re linguistique\",\"description\":\"\\u003Cp\\u003E11 langues prises en charge, dont l\\u2019anglais, l\\u2019allemand, le fran\\u00e7ais, le n\\u00e9erlandais, l\\u2019espagnol et l\\u2019italien\\u003C\\\/p\\u003E\\n\",\"illustration_type\":\"image\",\"illustration\":{\"ID\":7871,\"id\":7871,\"title\":\"Multilingual customer support communication illustration\",\"filename\":\"Humanlike_Languages-1.png\",\"filesize\":0,\"url\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Languages-1.png\",\"link\":\"https:\\\/\\\/monta.com\\\/fr\\\/multilingual-customer-support-communication-illustration\\\/\",\"alt\":\"A blue phone icon with sound waves on the left, accompanied by greetings in various languages on the right against a dark background.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"multilingual-customer-support-communication-illustration\",\"status\":\"inherit\",\"uploaded_to\":0,\"date\":\"2026-02-16 14:56:59\",\"modified\":\"2026-02-16 14:56:59\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/fr\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":1300,\"height\":1000,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Languages-1-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Languages-1-300x231.png\",\"medium-width\":300,\"medium-height\":231,\"medium_large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Languages-1-768x591.png\",\"medium_large-width\":768,\"medium_large-height\":591,\"large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Languages-1-1024x788.png\",\"large-width\":1024,\"large-height\":788,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Languages-1.png\",\"1536x1536-width\":1300,\"1536x1536-height\":1000,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Languages-1.png\",\"2048x2048-width\":1300,\"2048x2048-height\":1000}},\"illustration_mobile\":false,\"show_link\":false,\"link_title\":\"\",\"link\":null},{\"title\":\"Z\\u00e9ro abandon\",\"description\":\"\\u003Cp\\u003E0 % d\\u0026#8217;abandon d\\u0026#8217;appel contre 27 % avec les files d\\u0026#8217;attente t\\u00e9l\\u00e9phoniques humaines. Une prise en charge instantan\\u00e9e et un suivi jusqu\\u0026#8217;\\u00e0 la r\\u00e9solution, dans la langue du conducteur, signifient que personne ne raccroche frustr\\u00e9\\u003C\\\/p\\u003E\\n\",\"illustration_type\":\"image\",\"illustration\":{\"ID\":7939,\"id\":7939,\"title\":\"Assistance IA pour conducteurs - Appel en cours de 42 secondes\",\"filename\":\"FR-Humanlike_Abandonment-1.png\",\"filesize\":21555,\"url\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Humanlike_Abandonment-1.png\",\"link\":\"https:\\\/\\\/monta.com\\\/fr\\\/produits\\\/monta-ai\\\/ai-driver-support\\\/fr-humanlike_abandonment-1\\\/\",\"alt\":\"Bouton d\\u2019appel bleu avec une ic\\u00f4ne de t\\u00e9l\\u00e9phone, texte \\u0022Assistance aux conducteurs\\u0022 et un chronom\\u00e8tre affichant 00:42.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"fr-humanlike_abandonment-1\",\"status\":\"inherit\",\"uploaded_to\":7850,\"date\":\"2026-02-18 12:47:28\",\"modified\":\"2026-02-18 12:47:33\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/fr\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":1300,\"height\":1000,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Humanlike_Abandonment-1-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Humanlike_Abandonment-1-300x231.png\",\"medium-width\":300,\"medium-height\":231,\"medium_large\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Humanlike_Abandonment-1-768x591.png\",\"medium_large-width\":768,\"medium_large-height\":591,\"large\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Humanlike_Abandonment-1-1024x788.png\",\"large-width\":1024,\"large-height\":788,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Humanlike_Abandonment-1.png\",\"1536x1536-width\":1300,\"1536x1536-height\":1000,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/app\\\/uploads\\\/sites\\\/21\\\/2026\\\/02\\\/FR-Humanlike_Abandonment-1.png\",\"2048x2048-width\":1300,\"2048x2048-height\":1000}},\"illustration_mobile\":false,\"show_link\":false,\"link_title\":\"\",\"link\":null},{\"title\":\"Flux de conversation naturel\",\"description\":\"\\u003Cp\\u003ELes conducteurs d\\u00e9crivent leur probl\\u00e8me librement. L\\u0026#8217;IA comprend le contexte, pose des questions de clarification et localise la bonne borne de recharge par num\\u00e9ro de s\\u00e9rie, emplacement ou description\\u003C\\\/p\\u003E\\n\",\"illustration_type\":\"image\",\"illustration\":{\"ID\":7872,\"id\":7872,\"title\":\"\\u0022Illustration of Phone Call Interface Icons and Sound Waves\\u0022\",\"filename\":\"Humanlike_Context-1.png\",\"filesize\":0,\"url\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Context-1.png\",\"link\":\"https:\\\/\\\/monta.com\\\/fr\\\/illustration-of-phone-call-interface-icons-and-sound-waves\\\/\",\"alt\":\"A blue phone icon with sound waves on the left, accompanied by circular black icons on the right representing contact, alert, mute, location, and help.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"illustration-of-phone-call-interface-icons-and-sound-waves\",\"status\":\"inherit\",\"uploaded_to\":0,\"date\":\"2026-02-16 14:57:01\",\"modified\":\"2026-02-16 14:57:01\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/fr\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":1300,\"height\":1000,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Context-1-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Context-1-300x231.png\",\"medium-width\":300,\"medium-height\":231,\"medium_large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Context-1-768x591.png\",\"medium_large-width\":768,\"medium_large-height\":591,\"large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Context-1-1024x788.png\",\"large-width\":1024,\"large-height\":788,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Context-1.png\",\"1536x1536-width\":1300,\"1536x1536-height\":1000,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Humanlike_Context-1.png\",\"2048x2048-width\":1300,\"2048x2048-height\":1000}},\"illustration_mobile\":false,\"show_link\":false,\"link_title\":\"\",\"link\":null}]' bg=\"grey\"><\/illustration-list>\n    \n<\/section>\n\n<section aria-label=\"Analyse et r\u00e9solution des probl\u00e8mes directement dans le contexte de l'appel\" class=\"bg-transparent text-black  rounded-section\">\n    <div class=\"\">\n                    <div class=\"pill-label text-primary-blue border-primary-blue mb-10\">Agents int\u00e9gr\u00e9s<\/div>\n        \n        <div class=\"grid grid-cols-1 md:grid-cols-2 gap-8 md:gap-22 h-full\">\n            <div class=\"flex flex-col  md:sticky md:top-25 md:self-start \">\n                <div>\n                     <h2  class=\"h2 mb-6 md:mb-10 col-end-2\">Analyse et r\u00e9solution des probl\u00e8mes directement dans le contexte de l&#8217;appel  <\/h2>                                                         <\/div>\n                \n            <\/div>\n            \n            \n            <div class=\"h-auto md:pr-6\">\n                                                                                                <div class=\" pb-6 md:pb-8  md:pl-6 md:pr-16 w-full flex flex-row gap-6 md:gap-10 items-start\" style=\" border-bottom: 1px solid; border-image: linear-gradient(to right, rgba(163, 163, 163, 0), rgb(163, 163, 163), rgba(163, 163, 163, 0)) 1; \">\n                                        <div class=\"flex-shrink-0\">\n                        <img decoding=\"async\" src=\"https:\/\/monta.com\/wp-content\/uploads\/2026\/02\/activity.svg\" alt=\"\" class=\"w-10 h-10 object-contain\" \/>\n                    <\/div>\n                                        <div class=\"flex-1\">\n                                                <h4 class=\"h4  mb-4\">Contexte complet du probl\u00e8me<\/h4>\n\n                                                <div class=\"rich-text paragraph \">\n                            <p>L&#8217;agent acc\u00e8de \u00e0 l&#8217;\u00e9tat de la borne, \u00e0 l&#8217;\u00e9tat du connecteur et aux informations de la station pour diagnostiquer les probl\u00e8mes avec pr\u00e9cision avant d&#8217;agir<\/p>\n\n                        <\/div>\n                                                                    <\/div>\n                <\/div>\n                                                <div class=\" py-6 md:py-8  md:pl-6 md:pr-16 w-full flex flex-row gap-6 md:gap-10 items-start\" style=\" border-bottom: 1px solid; border-image: linear-gradient(to right, rgba(163, 163, 163, 0), rgb(163, 163, 163), rgba(163, 163, 163, 0)) 1; \">\n                                        <div class=\"flex-shrink-0\">\n                        <img decoding=\"async\" src=\"https:\/\/monta.com\/wp-content\/uploads\/2026\/02\/cable.svg\" alt=\"\" class=\"w-10 h-10 object-contain\" \/>\n                    <\/div>\n                                        <div class=\"flex-1\">\n                                                <h4 class=\"h4  mb-4\">Commandes directes de la borne<\/h4>\n\n                                                <div class=\"rich-text paragraph \">\n                            <p>Envoie des commandes OCPP pour red\u00e9marrer les bornes de recharge, d\u00e9verrouiller les c\u00e2bles, arr\u00eater les sessions et synchroniser l&#8217;\u00e9tat de la borne. Aucun interm\u00e9diaire humain n\u00e9cessaire.<\/p>\n\n                        <\/div>\n                                                                    <\/div>\n                <\/div>\n                                                <div class=\" py-6 md:py-8  md:pl-6 md:pr-16 w-full flex flex-row gap-6 md:gap-10 items-start\" style=\"\">\n                                        <div class=\"flex-shrink-0\">\n                        <img decoding=\"async\" src=\"https:\/\/monta.com\/wp-content\/uploads\/2026\/02\/paper-plane.svg\" alt=\"\" class=\"w-10 h-10 object-contain\" \/>\n                    <\/div>\n                                        <div class=\"flex-1\">\n                                                <h4 class=\"h4  mb-4\">Outils de communication avec le conducteur<\/h4>\n\n                                                <div class=\"rich-text paragraph \">\n                            <p>Envoie les re\u00e7us de paiement, les liens de paiement web et les liens de t\u00e9l\u00e9chargement de l&#8217;appli directement sur le t\u00e9l\u00e9phone du conducteur par SMS pendant l&#8217;appel pour remettre les conducteurs sur la route.<\/p>\n\n                        <\/div>\n                                                                    <\/div>\n                <\/div>\n                \n            <\/div>\n                    <\/div>\n    <\/div>\n\n<\/section>\n\n<section aria-label=\"Votre premier niveau d\u2019assistance, crucial pour l\u2019image de marque\" class=\"bg-black text-white  rounded-section\">\n    \n            <div class=\"pill-label text-light-blue border-light-blue md:mb-9 mb-5\">Personnalisable<\/div>\n    \n    <div class=\"md:grid md:grid-cols-12\">\n        <div class=\"md:col-span-5 mb-5 md:mb-0\">\n             <h2>  Votre premier niveau d\u2019assistance, crucial pour l\u2019image de marque  <\/h2>         <\/div>\n        <div class=\"md:col-start-8 md:col-span-5 md:px-6\">\n            <div class=\"rich-text intro mb-6\">\n                \n            <\/div>\n                    <\/div>\n    <\/div>\n\n    <illustration-list data-items='[{\"title\":\"Routage adapt\\u00e9 \\u00e0 l\\u0027op\\u00e9rateur\",\"description\":\"\\u003Cp\\u003EL\\u0026#8217;agent identifie la borne de recharge de l\\u0026#8217;op\\u00e9rateur concern\\u00e9e par l\\u0026#8217;appel du conducteur et applique automatiquement le contexte, les connaissances et le parcours d\\u0026#8217;escalade appropri\\u00e9s\\u003C\\\/p\\u003E\\n\",\"illustration_type\":\"image\",\"illustration\":{\"ID\":7874,\"id\":7874,\"title\":\"Voice Call Analytics Diagram: Tracking Call Data Visualisation\",\"filename\":\"Customisable_Operator.png\",\"filesize\":0,\"url\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Customisable_Operator.png\",\"link\":\"https:\\\/\\\/monta.com\\\/fr\\\/voice-call-analytics-diagram-tracking-call-data-visualisation\\\/\",\"alt\":\"A black background features a central blue phone icon, with branching white audio waveforms arranged in a structured layout.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"voice-call-analytics-diagram-tracking-call-data-visualisation\",\"status\":\"inherit\",\"uploaded_to\":0,\"date\":\"2026-02-16 14:57:04\",\"modified\":\"2026-02-16 14:57:04\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/fr\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":1300,\"height\":1000,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Customisable_Operator-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Customisable_Operator-300x231.png\",\"medium-width\":300,\"medium-height\":231,\"medium_large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Customisable_Operator-768x591.png\",\"medium_large-width\":768,\"medium_large-height\":591,\"large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Customisable_Operator-1024x788.png\",\"large-width\":1024,\"large-height\":788,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Customisable_Operator.png\",\"1536x1536-width\":1300,\"1536x1536-height\":1000,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Customisable_Operator.png\",\"2048x2048-width\":1300,\"2048x2048-height\":1000}},\"illustration_mobile\":false,\"show_link\":false,\"link_title\":\"\",\"link\":null},{\"title\":\"R\\u00e8gles d\\u0027escalade configurables\",\"description\":\"\\u003Cp\\u003ED\\u00e9finissez quand et comment l\\u0026#8217;IA transf\\u00e8re les demandes \\u00e0 votre \\u00e9quipe humaine, en veillant \\u00e0 ce que les probl\\u00e8mes complexes parviennent aux bonnes personnes avec le contexte complet\\u003C\\\/p\\u003E\\n\",\"illustration_type\":\"image\",\"illustration\":{\"ID\":7875,\"id\":7875,\"title\":\"\\u0022Call Monitoring and Alert System Interface\\u0022 \\u0022Visual representation of call monitoring and alert features.\\u0022\",\"filename\":\"Customisable_Operator-1.png\",\"filesize\":0,\"url\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Customisable_Operator-1.png\",\"link\":\"https:\\\/\\\/monta.com\\\/fr\\\/call-monitoring-and-alert-system-interface-visual-representation-of-call-monitoring-and-alert-features\\\/\",\"alt\":\"A dark background displays a central audio waveform graphic, flanked by phone and headset icons above, with a red alert symbol below.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"call-monitoring-and-alert-system-interface-visual-representation-of-call-monitoring-and-alert-features\",\"status\":\"inherit\",\"uploaded_to\":0,\"date\":\"2026-02-16 14:57:05\",\"modified\":\"2026-02-16 14:57:05\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/fr\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":1300,\"height\":1000,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Customisable_Operator-1-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Customisable_Operator-1-300x231.png\",\"medium-width\":300,\"medium-height\":231,\"medium_large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Customisable_Operator-1-768x591.png\",\"medium_large-width\":768,\"medium_large-height\":591,\"large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Customisable_Operator-1-1024x788.png\",\"large-width\":1024,\"large-height\":788,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Customisable_Operator-1.png\",\"1536x1536-width\":1300,\"1536x1536-height\":1000,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Customisable_Operator-1.png\",\"2048x2048-width\":1300,\"2048x2048-height\":1000}},\"illustration_mobile\":false,\"show_link\":false,\"link_title\":\"\",\"link\":null},{\"title\":\"Analyses par op\\u00e9rateur\",\"description\":\"\\u003Cp\\u003EChaque appel est \\u00e9tiquet\\u00e9 avec le nom de votre op\\u00e9rateur, vous offrant une visibilit\\u00e9 d\\u00e9di\\u00e9e sur les volumes d\\u0026#8217;appels, les taux de r\\u00e9solution, les cat\\u00e9gories de probl\\u00e8mes et le sentiment des conducteurs pour votre r\\u00e9seau sp\\u00e9cifiquement\\u003C\\\/p\\u003E\\n\",\"illustration_type\":\"image\",\"illustration\":{\"ID\":7870,\"id\":7870,\"title\":\"AI vs Human Performance Chart in Call Metrics Analysis\",\"filename\":\"Customisable_Analytics-1.png\",\"filesize\":0,\"url\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Customisable_Analytics-1.png\",\"link\":\"https:\\\/\\\/monta.com\\\/fr\\\/ai-vs-human-performance-chart-in-call-metrics-analysis\\\/\",\"alt\":\"Bar chart displaying call data, featuring blue bars for AI and grey for Human, on a black background with a phone icon above.\",\"author\":\"35\",\"description\":\"\",\"caption\":\"\",\"name\":\"ai-vs-human-performance-chart-in-call-metrics-analysis\",\"status\":\"inherit\",\"uploaded_to\":0,\"date\":\"2026-02-16 14:56:58\",\"modified\":\"2026-02-16 14:56:58\",\"menu_order\":0,\"mime_type\":\"image\\\/png\",\"type\":\"image\",\"subtype\":\"png\",\"icon\":\"https:\\\/\\\/monta.com\\\/fr\\\/wp-includes\\\/images\\\/media\\\/default.png\",\"width\":1300,\"height\":1000,\"sizes\":{\"thumbnail\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Customisable_Analytics-1-150x150.png\",\"thumbnail-width\":150,\"thumbnail-height\":150,\"medium\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Customisable_Analytics-1-300x231.png\",\"medium-width\":300,\"medium-height\":231,\"medium_large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Customisable_Analytics-1-768x591.png\",\"medium_large-width\":768,\"medium_large-height\":591,\"large\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Customisable_Analytics-1-1024x788.png\",\"large-width\":1024,\"large-height\":788,\"1536x1536\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Customisable_Analytics-1.png\",\"1536x1536-width\":1300,\"1536x1536-height\":1000,\"2048x2048\":\"https:\\\/\\\/monta.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Customisable_Analytics-1.png\",\"2048x2048-width\":1300,\"2048x2048-height\":1000}},\"illustration_mobile\":false,\"show_link\":false,\"link_title\":\"\",\"link\":null}]' bg=\"black\"><\/illustration-list>\n    \n<\/section>\n\n<section aria-label=\"Certifi\u00e9 conforme aux normes de s\u00e9curit\u00e9 les plus strictes\" class=\"bg-white text-black  rounded-section\">\n    <div class=\"md:grid md:grid-cols-12\">\n                <div class=\"col-span-12\">\n            <div class=\"pill-label text-primary-blue border-primary-blue mb-4\">\n                Pr\u00eat pour l&#8217;entreprise            <\/div>\n        <\/div>\n                <div class=\"md:col-span-5 mb-8 md:mb-0\">\n            \n             <h2>  Certifi\u00e9 conforme aux normes de s\u00e9curit\u00e9 les plus strictes  <\/h2>         <\/div>\n        <div class=\"rich-text intro md:col-start-8 md:col-span-5 mb-6\">\n            \n        <\/div>\n    <\/div>\n\n        <div class=\"-mx-4 md:-mx-10\">\n        <tab-slider data-tabs='[{\"tab_title\":\"security\",\"tab_items\":[{\"title\":\"Certifi\\u00e9 SOC 2 Type II et ISO 27001\",\"description\":\"\\u003Cp\\u003ELes donn\\u00e9es des conducteurs, les transcriptions d\\u0026#8217;appels et les journaux d\\u0026#8217;interaction sont prot\\u00e9g\\u00e9s par les m\\u00eames normes de s\\u00e9curit\\u00e9 auxquelles font confiance les op\\u00e9rateurs d\\u0026#8217;entreprise \\u00e0 travers l\\u0026#8217;Europe et l\\u0026#8217;Am\\u00e9rique du Nord\\u003C\\\/p\\u003E\\n\",\"image\":false,\"category\":false},{\"title\":\"Observabilit\\u00e9 compl\\u00e8te des appels\",\"description\":\"\\u003Cp\\u003EPiste d\\u0026#8217;audit compl\\u00e8te de l\\u0026#8217;historique des appels et des interactions ainsi que des donn\\u00e9es associ\\u00e9es pour apprendre en continu et am\\u00e9liorer la qualit\\u00e9 au fil du temps\\u003C\\\/p\\u003E\\n\",\"image\":false,\"category\":false},{\"title\":\"Surveillance du taux de r\\u00e9solution\",\"description\":\"\\u003Cp\\u003EVisualisez pr\\u00e9cis\\u00e9ment les performances de l\\u0026#8217;agent selon les types de probl\\u00e8mes, du c\\u00e2ble coinc\\u00e9 aux erreurs de borne de recharge, afin d\\u0026#8217;identifier les lacunes et d\\u0026#8217;affiner la couverture l\\u00e0 o\\u00f9 c\\u0026#8217;est important\\u003C\\\/p\\u003E\\n\",\"image\":false,\"category\":false}]}]' bg=\"white\" timeline=\"false\"\/>\n    <\/div>\n    <\/section>\n\n<section aria-label=\"FAQ\u2019s\" class=\"md:px-42 bg-transparent rounded-section \">\n<div class=\"grid grid-cols-1 md:grid-cols-12 md:mb-31 mb-10\">\n     <h2  class=\"h2  mb-7 md:mb-0  col-span-12 mx-auto \" >FAQ\u2019s <\/h2>     <\/div>\n<div class=\"w-full md:w-3\/4 mx-auto\">\n    <div class=\"faq-wrapper border-faded-grey-horizontal border-b-0 border-t-1 mt-11\">\n                        <faq title=\"En combien de temps l&#039;assistance IA pour les conducteurs peut-elle \u00eatre mise en place pour mon r\u00e9seau de recharge ?\" content=\"&lt;p&gt;L&amp;#8217;assistance IA pour les conducteurs de Monta fonctionne imm\u00e9diatement pour tout op\u00e9rateur sur la plateforme Monta, sans int\u00e9gration personnalis\u00e9e ni d\u00e9veloppement requis. L&amp;#8217;IA se connecte directement \u00e0 vos bornes de recharge via le backend Monta, ce qui lui permet d&amp;#8217;effectuer imm\u00e9diatement des actions telles que des red\u00e9marrages, des d\u00e9verrouillages de c\u00e2ble et des arr\u00eats de session de recharge sur l&amp;#8217;ensemble de votre r\u00e9seau. Ce service est d\u00e9j\u00e0 disponible sur tous nos march\u00e9s.&lt;\/p&gt;\n\" background=\"transparent\"><\/faq>\n                    <faq title=\"Quelles langues l&#039;agent d&#039;assistance IA parle-t-il ?\" content=\"&lt;p&gt;L&amp;#8217;agent IA d\u00e9tecte automatiquement la langue de l&amp;#8217;appelant et s&amp;#8217;adapte en cons\u00e9quence, sans qu&amp;#8217;il soit n\u00e9cessaire de s\u00e9lectionner un menu. Il prend actuellement en charge l&amp;#8217;anglais, le danois, l&amp;#8217;allemand, le fran\u00e7ais, le n\u00e9erlandais, l&amp;#8217;espagnol, l&amp;#8217;italien, le norv\u00e9gien, le su\u00e9dois, le portugais et le finnois, ce qui le rend id\u00e9al pour les op\u00e9rateurs g\u00e9rant des r\u00e9seaux de facturation multinationaux en Europe, au Royaume-Uni et en Am\u00e9rique du Nord.&lt;\/p&gt;\n\" background=\"transparent\"><\/faq>\n                    <faq title=\"Que se passe-t-il si l&#039;IA ne peut pas r\u00e9soudre le probl\u00e8me d&#039;un conducteur ?\" content=\"&lt;p&gt;L&amp;#8217;IA tente toujours une r\u00e9solution r\u00e9elle avant de faire remonter le probl\u00e8me. Si le probl\u00e8me n\u00e9cessite une expertise humaine, comme un litige de facturation, un dommage mat\u00e9riel physique ou un probl\u00e8me backend sp\u00e9cifique \u00e0 l&amp;#8217;op\u00e9rateur, l&amp;#8217;IA transf\u00e8re l&amp;#8217;appel \u00e0 un agent d&amp;#8217;assistance humain avec le contexte complet. Cela signifie que les conducteurs n&amp;#8217;ont jamais \u00e0 se r\u00e9p\u00e9ter et que votre \u00e9quipe d&amp;#8217;assistance ne traite que les cas qui n\u00e9cessitent vraiment leur attention.&lt;\/p&gt;\n\" background=\"transparent\"><\/faq>\n                    <faq title=\"Comment l&#039;assistance IA pour les conducteurs am\u00e9liore-t-elle mes op\u00e9rations en tant qu&#039;op\u00e9rateur de recharge ?\" content=\"&lt;p&gt;L&amp;#8217;assistance IA pour les conducteurs \u00e9limine les temps d&amp;#8217;attente en file (passant d&amp;#8217;une moyenne de 43 secondes \u00e0 z\u00e9ro), r\u00e9pond \u00e0 100 % des appels entrants (r\u00e9duisant l&amp;#8217;abandon de 27 % \u00e0 0 %) et r\u00e9duit la dur\u00e9e moyenne des appels de plus de 6 minutes \u00e0 moins de 3. Cela lib\u00e8re votre \u00e9quipe d&amp;#8217;assistance pour qu&amp;#8217;elle se concentre sur les probl\u00e8mes complexes, tandis que les demandes courantes comme les re\u00e7us, les red\u00e9marrages et les d\u00e9verrouillages de c\u00e2ble sont trait\u00e9es automatiquement, 24 heures sur 24, dans tous les fuseaux horaires, sans personnel suppl\u00e9mentaire.&lt;\/p&gt;\n\" background=\"transparent\"><\/faq>\n                    <faq title=\"L&#039;IA remplace-t-elle mon \u00e9quipe d&#039;assistance existante ?\" content=\"&lt;p&gt;Non. L&amp;#8217;IA g\u00e8re les appels r\u00e9p\u00e9titifs et \u00e0 volume \u00e9lev\u00e9 qui consomment la majeure partie du temps de votre \u00e9quipe (demandes de re\u00e7us, d\u00e9verrouillages de c\u00e2ble, red\u00e9marrages de borne de recharge), afin que vos agents humains puissent se concentrer sur les cas complexes qui n\u00e9cessitent r\u00e9ellement leur expertise. Consid\u00e9rez-la comme un premier intervenant qui r\u00e9sout instantan\u00e9ment les probl\u00e8mes simples et ne transf\u00e8re que les appels qui n\u00e9cessitent v\u00e9ritablement une personne.&lt;\/p&gt;\n\" background=\"transparent\"><\/faq>\n                    <faq title=\"Comment l&#039;assistance IA pour les conducteurs g\u00e8re-t-elle les appels en dehors des heures d&#039;ouverture ?\" content=\"&lt;p&gt;Elle ne fait pas de distinction entre les heures d&amp;#8217;ouverture et les heures de fermeture : elle fournit la m\u00eame assistance instantan\u00e9e et compl\u00e8te \u00e0 3 heures du matin qu&amp;#8217;\u00e0 15 heures. Cela est particuli\u00e8rement utile pour les situations de c\u00e2ble bloqu\u00e9 pendant la nuit ou les erreurs de borne de recharge, o\u00f9 les conducteurs devraient autrement attendre jusqu&amp;#8217;au matin. Chaque appel re\u00e7oit une r\u00e9ponse d\u00e8s la premi\u00e8re sonnerie, quel que soit le fuseau horaire ou le volume d&amp;#8217;appels.&lt;\/p&gt;\n\" background=\"transparent\"><\/faq>\n            <\/div><\/div>\n<\/section>\n\n<div id=\"support-widget-overlay\" class=\"fixed bottom-8 w-[208px] h-[60px] inset-x-0 mx-auto z-9999 cursor-pointer\"\n        onclick=\"openModal('hs-form')\">\n    <\/div>\n<elevenlabs-convai placement=\"bottom\" variant=\"compact\" language=\"fr\"\n    avatar-image-url=\"https:\/\/monta.com\/app\/uploads\/sites\/12\/2026\/02\/monta-ai.gif\" agent-id=\"agent_5401kh3f6x3ye95v18f1vyk9bc7y\" dynamic-variables='{\"charge_point_id\": \"\"}' first_message=\"hello\"><\/elevenlabs-convai>\n<script src=\"https:\/\/unpkg.com\/@elevenlabs\/convai-widget-embed\" async type=\"text\/javascript\"><\/script>\n<script>\n    window.addEventListener(\"hs-form-event:on-submission:success\", event => {\n        const expiryDate = new Date();\n        expiryDate.setFullYear(expiryDate.getFullYear() + 1);\n        document.cookie = `AISupportFormSubmitted=true;expires=${expiryDate.toUTCString()};path=\/;`;\n        closeModal('hs-form');\n        document.getElementById('support-widget-overlay').remove()\n        document.querySelector('elevenlabs-convai').shadowRoot.querySelector('div').querySelector('div').click();\n        window.modalOpenOverwrite = function() {\n            document.querySelector('elevenlabs-convai').shadowRoot.querySelector('div').querySelector('div').click();\n        }\n        modalOpenOverwrite;\n    });\n\n    (function() {\n        var needHelpText = \"Besoin d&#039;aide?\";\n        var tryAiSupportText = \"Testez le support IA\";\n        var widget = document.querySelector('elevenlabs-convai');\n\n        function translateWidget() {\n            if (!widget || !widget.shadowRoot) return false;\n            var root = widget.shadowRoot;\n\n            \n            var tryAiSupportEl = root.querySelector('span.block.whitespace-nowrap');\n            var tryAiSupportBtn = root.querySelector('button[aria-label=\"Try AI Support\"]');\n\n            if (tryAiSupportEl) {\n                \n                tryAiSupportEl.textContent = tryAiSupportText;\n                if (tryAiSupportBtn) tryAiSupportBtn.setAttribute('aria-label', tryAiSupportText);\n                return true;\n            } else if (tryAiSupportEl) {\n                tryAiSupportEl.textContent = tryAiSupportText;\n                if (tryAiSupportBtn) tryAiSupportBtn.setAttribute('aria-label', tryAiSupportText);\n                return true;\n            }\n            return false;\n        }\n\n        \/\/ var mq = window.matchMedia('(min-width: 1080px)');\n        \/\/ function setVariant(e) {\n        \/\/     widget.setAttribute('variant', e.matches ? 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max-width: min(95vw, 800px); min-width: 320px; background-color: #f7f7f7;\"\n      role=\"document\"\n    >\n      \n      <button\n        onclick=\"closeModal('hs-form')\"\n        class=\"absolute top-2 right-2 md:top-4 md:right-4 z-[10000] bg-white border border-gray-300 rounded-full w-8 h-8 md:w-10 md:h-10 cursor-pointer flex items-center justify-center transition-all duration-200 hover:bg-gray-100\"\n        aria-label=\"Close modal\"\n      >\n        <svg class=\"w-4 h-4 md:w-5 md:h-5 stroke-black\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path d=\"M18 6L6 18M6 6l12 12\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n      <\/button>\n\n      \n      <div class=\"p-6 md:p-8 lg:p-12\">\n        <div class=\"rich-text\">\n          <h3 class=\"mb-3\">Testez le support IA<\/h3>\n<p class=\"intro mb-5\">Saisissez votre e-mail ci-dessous pour acc\u00e9der \u00e0 une d\u00e9mo de notre agent de support IA<\/p>\n<p><script src=\"https:\/\/js.hsforms.net\/forms\/embed\/developer\/20114015.js\" defer><\/script><\/p>\n<div class=\"hs-form-html\" data-region=\"na1\" data-form-id=\"4ebd8be7-ce25-4221-8851-f46332d7be58\" data-portal-id=\"20114015\"><\/div>\n\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\n<script>\n  \/\/ Close modal function\n  function closeModal(modalId) {\n    const modal = document.getElementById('modal-' + modalId);\n    if (!modal) return;\n\n    modal.classList.add('hidden');\n    modal.classList.remove('flex');\n\n    \/\/ Clear iframe content if it exists (stops video)\n    const iframeContainer = document.getElementById('iframe-' + modalId);\n    if (iframeContainer) {\n      iframeContainer.innerHTML = '';\n    }\n\n    document.body.style.overflow = '';\n  };\n\n  \/\/ Open modal function\n  function openModal(modalId) {\n    if(typeof window.modalOpenOverwrite === 'function'){\n      window.modalOpenOverwrite()\n    }\n    else{\n      const modal = document.getElementById('modal-' + modalId);\n      if (!modal) return;\n\n      \/\/ If it's a URL type, load the iframe\n      if (modal.dataset.mediatype === 'url' && modal.dataset.mediatype) {\n        const iframeContainer = document.getElementById('iframe-' + modalId);\n        if (iframeContainer) {\n          const videoId = getYouTubeId(modal.dataset.mediatype);\n          if (videoId) {\n            \/\/ YouTube embed with autoplay (exact from textimage)\n            iframeContainer.innerHTML = `<iframe loading=\"lazy\" width=\"100%\" height=\"100%\" src=\"https:\/\/www.youtube.com\/embed\/${videoId}?autoplay=1\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; 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