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Welcome to the latest edition of the Monta Portal update blog! We are excited to share the new features and improvements we’ve been working on to enhance your experience with Monta. This month, we’ve focused on bringing you more flexibility, convenience, and efficiency in managing your business through the Monta Portal.

Improvements to the Mass Import feature

Mass Import is a powerful tool that allows users to quickly add a large amount of teams, charge points, and sites in the Monta Portal, all at once. Previously, users did not have a systematic way to track the progress of their bulk imports when using the feature, so we decided to fix that. By simplifying and streamlining the import process, large companies can now migrate their clients or onboard new clients to Monta in a faster and more accurate manner.

What’s changed

  • Status overview: Users can now see the status of their imports, including whether the import was successful or if there were any failures. If an import fails, users can easily understand the reasons behind the failure.
  • Improved template: We have made the import template easier to use by removing unnecessary fields and making certain fields optional. This ensures that users such as onboarding managers can quickly and accurately fill out the template without any confusion and quickly correct any mistakes to ensure the success of their imports.

How it works

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The feature can be found in the Teams section of the Monta Portal under “Add Team.” From there, “Mass Import” should be selected and the provided template downloaded. The template includes fields for Charge Points, Teams, and Sites data. Users are then prompted to fill out the template with the relevant information and upload it back into the system.

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For more information about the Mass Import feature, please refer to our guide.

Introducing transaction fees for roaming on Subscription Plans

Previously, many solution providers could only apply an additional fee across all charges on the charge point they managed.  At Monta, we are always working to provide our solution providers with increased flexibility and new opportunities to enhance their business models. That’s why we are excited to announce our latest feature update – Transaction fees for roaming on Subscription Plans.

While we already provide additional fees for regular charges, we have now extended this capability to cover roaming charges as well. By being able to differentiate between roaming and regular charges, solution providers can adapt their fee structure accordingly.

How it works

Solution providers can easily set up the additional fee for roaming charges on the charge points they manage. By adding an additional fee percentage or a fixed/absolute fee, they can deduct different amounts from their direct customers (team members) compared to their customers’ clients (roaming).

Please refer to our guide to learn how to set up transaction fees for roaming on Subscription Plans.

Reliable charge price management with Release Detection

One of the key functionalities of our system is the ability for charge point operators (CPOs) to include idle and minute fees in price groups. However, in many instances, charge points remained in a “finishing” state even after the charging session ended. As a result, the fees associated with idle and minute charges continued to accumulate, leading to potential overcharging or a failure to charge any fees at all.

To enhance the accuracy of charge fees and ensure reliable charge price management for our valued operators, site owners, and partners, we have implemented a release detection. This feature identifies charge point models that do not support reliable unplug events, which are essential for determining precise charge fees.

How it works

When setting up a minute fee or an idle fee in a price group, operators will see a warning sign on the price group if they apply it on charge points that do not support release detection. This provides real-time awareness, allowing operators to make informed decisions and adjust their pricing accordingly. Alternatively, they will see a notification on the charge session page, informing them if the fees were part of the price group but could not be applied to a specific charge. This helps CPOs to ensure that their pricing strategy is consistently and accurately applied to all charges, avoiding any unexpected fees.

Release detection feature

Operators can verify whether their charge point models support the release detection feature on our supported charge points page.

For additional guidance, please refer to our guide which explains how to ensure the proper functionality of this feature.

Enhanced price breakdown for better charge cost comprehension

Sometimes, it can be challenging for users who frequently deal with client inquiries about charge prices to understand and explain the cost breakdown of a charge. To address this, we have updated the price breakdown section on the charge page. The improved breakdown provides a more granular and comprehensive view of the pricing structure during a charge, ensuring a better understanding of additional fees applied at each hour and their cumulative impact on the total amount.

How it works

On the charge page, users will find a table that provides a detailed breakdown of the pricing and cost for each hour of the charge session. While the table was already present, it is now more transparent, displaying the different layers of the pricing structure.

Upon accessing the charge page, users will find a detailed table that outlines the price and cost breakdown for each hour of the charge session. This upgraded table offers improved clarity by showcasing the different layers of the pricing structure. By examining this breakdown, users can easily identify the applied pricing at specific times, understand the impact of additional fees, and comprehensively explain any discrepancies that clients may raise.

We want to emphasise that this update serves as an intermediary step between the previous version and the upcoming one on Monta Portal 2.0 where more improvements can be expected.

Charge Point Integrations – New models added

We have added 12 new charge point models in the past month, making us integrated with 428 models now! See the full list here.

Check out our Public Roadmap for the Monta Portal

Our Public Roadmap displays what you and fellow Monta users wish to see in the Monta Portal and the status of us turning those wishes into reality. Feel free to submit your feature requests or improvements and we’ll make sure to review them.

We love hearing from you.

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