Key Results
- 10% month-over-month growth in chargers
- Comprehensive EV charging solution for businesses and housing associations
- New revenue streams through SLAs powered by Monta’s platform
About Mölndal Energi
Mölndal Energi is a Swedish utility company that supplies 100% fossil-free electricity, district heating, solar energy, and EV charging. With a strong commitment to sustainability and customer service, the company provides energy solutions to businesses, households, and housing associations. As EV adoption accelerates across Sweden, Mölndal Energi partnered with Monta to deliver a reliable charger management system tailored for businesses and residential communities.
The Challenge
Mölndal Energi previously relied on a legacy software platform that couldn’t scale with their needs. The system lacked core functionality, and inaccurate session data caused daily disruptions. These limitations prompted Mölndal Energi to search for a modern, future-ready solution—one that was flexible, reliable, and scalable to support a diverse range of customers.
The Solution
Monta delivered a comprehensive charger management system that addressed Mölndal Energi’s pain points and allowed them to roll out new services. Using Monta’s features, they launched tiered SLAs to offer scalable customer support:
- Basic Package: Self-service via Monta’s platform.
- Medium Package: Platform access plus administrative support from Mölndal Energi—team setup, pricing configuration, and member access.
- Large Package: Full-service with a dedicated customer success manager for proactive monitoring, insights, and remote troubleshooting (like rebooting chargers).
This approach helped Mölndal Energi serve customers with different needs—while generating new revenue streams.
They also integrated Monta’s Partner API to offer automated e-invoicing for select customers, ensuring billing processes met specific contractual needs.
Throughout, their focus remained on delivering top-tier service. Thanks to Monta, they retained a high customer satisfaction score (9.6/10) across all business areas.
The Results
Since implementing Monta, Mölndal Energi has seen consistent 10% month-over-month growth in charger installations. Their scalable solution has enabled deeper partnerships with both businesses and housing associations, increasing market reach and service capacity.
Looking Ahead
Mölndal Energi plans to continue evolving their services by:
- Deepening engagement with current customers
- Customizing solutions for municipalities, businesses, and housing associations
- Expanding into new geographic markets
- Targeting new customer segments
With Monta’s adaptable platform, they are well-positioned for long-term success in the EV charging space.
