Key Results

  • 350 chargers across 63 sites in the U.K.
  • 35,000+ successful charging sessions to date, including 1,725 in April
  • Supporting a diverse client base: hotels, fleets, commercial businesses, recreational facilities, emergency services, and business parks

Background

Mr Charger is a nationwide U.K. solutions provider approved under OZEV, delivering turnkey electric vehicle (EV) infrastructure. Their comprehensive service spans residential and commercial installations, groundworks, charger management, and long-term maintenance—offering a full 360° experience.

Their core strength lies in overseeing the full lifecycle of EV chargers in multi-family residential developments, from installation to ongoing service and support.

As Part S Building Regulations mandate EV charger installations in all new homes with parking, Mr Charger steps in after construction is complete to bridge the gap between property developers and management companies. Their mission: ensure that chargers are fully commissioned, operational, and properly maintained for residents and guests.

The Challenge: Limitations With Previous Software Providers

Before partnering with Monta, Mr Charger encountered several issues with earlier software providers:

  • Limited self-service: Their team couldn’t independently manage client networks and had to rely on third parties, slowing response times and operational efficiency.
  • Manual onboarding: New site setup was cumbersome—relying on forms, emails, and external support—resulting in delayed charger deployments.
  • Minimal features & visibility: Once chargers were online, they had little ability to manage tariffs, access, or system changes without outside help.

“We were unable to scale efficiently—it was slow, frustrating, and made it difficult to meet client expectations.”
— Richard Mills, Director of Mr Charger

Why Mr Charger Chose Monta

Monta offered Mr Charger a flexible, scalable, and self-service platform that gave them complete control of their EV charging network—from installation and commissioning to day-to-day support.

Through Monta Hub, the team gained the operational tools they needed to deliver high-quality service. And if support was needed, Monta provided:

  • A dedicated Customer Support Manager
  • 24/7 technical support
  • A 110+ team of engineers for backup

Monta’s streamlined onboarding process made setup fast and intuitive. Their interface allowed Mr Charger to commission chargers, onboard users, and manage installations quickly and efficiently.

“With Monta, we can onboard clients ourselves, manage tariffs, and deliver better service—all in real time. That’s why it’s now our default platform.”
— Richard Mills, Director of Mr Charger

The Results

1. Seamless Self-Service & Faster Deployments

  • Mr Charger can install and activate multiple chargers quickly—even in bulk.
  • On-site tools like installer jobs help engineers complete work same-day, avoiding costly return trips.

2. Full Operational Control

  • The team can now manage user access, apply dynamic pricing, implement load balancing, and more—all in real time and without third-party assistance.
  • Monta Hub provides full visibility and control across all sites.

3. Scalable Support for Developers & Property Managers

  • Mr Charger partners with developers building over 10,000 homes annually, stepping in at handoff to commission and operate EV chargers.
  • They serve as the single point of contact for residents, handling hardware, software, and maintenance under one unified agreement.

Real-World Impact: Westminster Case Study

In Westminster, London, Mr Charger took over a residential building where the basement EV chargers were non-functional. Although the electrical work was complete, the chargers had no network or software configuration.

Mr Charger:

  • Installed the necessary equipment to restore strong network connectivity
  • Commissioned the chargers via Monta within minutes
  • Returned the units to full operational status for residents and visitors

Now, they remotely manage all chargers on-site via Monta Hub—ensuring uptime and delivering proactive maintenance before issues even arise.

Looking Ahead

After a successful year with Monta, Mr Charger is scaling up, ready to deliver high-quality EV charging solutions to even more sites across the U.K.

“As we grow, we’re realizing the full benefits of Monta. It’s a one-stop solution that helps us deliver a better experience to our clients—and grow our business.”
— Richard Mills, Director of Mr Charger