| PAIN | GAIN | RESULT |
| OZECAR faced growing pains as they expanded their charger network in France, struggling with manual processes, rising support costs, and platform limitations. | By switching to Monta, OZECAR streamlined operations, empowered customers through self-service, and modernized financial workflows. | As a result, they reduced support costs by 80% during peak season, dramatically improved operational efficiency, and set the stage to grow from 257 to 1,000 chargers by the end of 2025. |
Key Results
- 80% reduction in support team costs (during peak season)
- Targeting 1,000 chargers by December 2025
- Significant improvement in operational efficiency and user experience
About OZECAR
OZECAR is a fast-growing EV charging provider based in France, specializing in turnkey solutions for the hospitality industry. As a Charge Point Operator (CPO), they currently manage 257 chargers, primarily at hotels, and plan to scale to 1,000 by the end of 2025 through their partnership with Monta.
OZECAR focuses on delivering reliable, fully managed EV charging services, particularly in multi-tenant and commercial environments, where long-term performance and customer satisfaction are critical.
The Challenge
As OZECAR expanded, they ran into several operational issues:
- Outdated software couldn’t support network growth, resulting in manual work, delays, and increased overhead.
- Customer expectations for fully managed charging clashed with limited self-service tools, creating frustration and support overload.
- Inefficient installations required constant coordination with subcontractors, often causing inconsistent outcomes and repeat visits.
- Manual invoicing introduced billing errors and financial inconsistencies, slowing down revenue reconciliation and regulatory compliance.
“We were trying to scale, but the process was slow, inconsistent, and frustrating — for both us and our customers.”
— Dominique Manfredi, Director of Operations, OZECAR
Why OZECAR Chose Monta
OZECAR needed a platform that could simplify operations and meet the demands of both their internal team and customers. Monta emerged as the ideal all-in-one solution.
Key Reasons:
- Self-service enablement: Clients could manage their own chargers, significantly reducing inbound support volume.
- Installer tools and pre-configured chargers: Enabled consistent, one-trip installations, saving time and reducing maintenance visits.
- Automated financial management: Invoicing and payout automation eliminated manual errors and improved revenue control.
- All-in-one platform: Installation, maintenance, and customer management in one place—streamlining OZECAR’s entire operation.
Monta’s intuitive interface also allowed end users to interact with their charging stations easily, minimizing confusion and increasing satisfaction.
The Results
Since switching to Monta:
Support Costs Down 80%
Empowered users and streamlined onboarding drastically reduced the need for reactive support—especially during the busy season.
Faster, More Reliable Installations
Monta’s setup tools cut down coordination time and reduced the need for follow-up visits—improving both speed and quality.
Financial Automation
Automated invoicing gave OZECAR better billing accuracy, revenue tracking, and regulatory alignment with French compliance standards.
Sustainable Growth
With operations optimized, OZECAR is confidently scaling to 1,000 chargers by December 2025—a fourfold increase in network size.
New Market Opportunities
Monta’s flexible platform lets OZECAR explore fleet solutions and service offerings for smaller CPOs, opening new revenue streams.
Customer Testimonial
“Switching from to Monta has been a game-changer for us. Monta’s software lets us manage everything from a single platform, drastically reducing our workload. We’ve seen an 80% reduction in support costs during peak season, and our revenue per charger has significantly increased. Monta’s flexibility and commitment to continuous improvement have been key to our growth.”
Dominique Manfredi, Director of Operations, OZECAR
