How do I manage my account in Monta Charge?

Monta Charge lets you manage your account's plan, wallet, and settings directly from the app.

How do I upgrade my account's Monta plan?

The Basic plan is free. Pro and Business plans offer benefits such as lower transaction fees and additional admin actions in Monta Hub. 

If your account operates under an operator, it automatically inherits the operator’s plan. You cannot change your plan independently. Contact your operator to discuss plan changes.

How do I manage the Account Wallet?

The Account Wallet can be managed by account owners and admins with wallet rights. Available actions in Monta Charge:

• View the account balance
• Add charge keys to the wallet
• Add a bank card for payments
• View and download transaction receipts

How do I refill the Account Wallet?

1. Go to Chargers and select the correct account from the drop-down.
2. Tap the three dots to open Account Settings.
3. Tap Account Wallet.
4. Tap Refill.
5. For a one-time deposit, select Refill now:
   • Enter the amount to refill.
   • Select a payment method.
   • Tap Refill now.
6. For automatic top-ups, select Auto Refill:
   • Select an amount to refill automatically.
   • Select a payment method — the wallet is topped up from the linked card whenever the balance falls below 0.
   • Toggle on Enable auto refill.

You can also pay for charging directly from the charge payment screen without refilling your wallet. Accepted methods include credit cards, debit cards, Google Pay, Apple Pay, VIPPS, and MobilePay.

How do I withdraw money from the Account Wallet?

1. Go to Chargers and select the correct account from the drop-down.
2. Tap the three dots to open Account Settings.
3. Tap Account Wallet.
4. Tap Withdraw.
5. For a one-time withdrawal, tap Withdraw now:
   • Fill in your personal information (email, phone number, IBAN).
   • Select an amount to withdraw.
   • Tap Withdraw to bank account.
6. For automatic withdrawals, select Auto withdrawal:
   • Toggle on Enable auto withdrawal.
   • Select whether to leave funds in the wallet.
   • Fill in your personal information (email, phone number, IBAN).

How do I manage Account settings?

1. Go to Chargers and select the correct account from the drop-down.
2. Tap the three dots to open Account Settings.
3. Tap the settings wheel in the top-right corner.
4. Update the account name, email, or address.
   • For professional accounts, you can also fill in company details:
     • Company finance email
     • Company name
     • IBAN (for withdrawals from the Account Wallet)
     • VAT number (optional)
5. Toggle on Auto accept to automatically add new account members who use a join code.
6. Select a default price group for new account members — this can be changed later in the account member settings.
7. If needed, you can delete the account from this screen.
8. Tap Save when done.