Hardware preparation

This is the most important part of the whole process. Review the following checklist before starting.

1. Find the relevant installation guide

Begin by browsing the installation guides we have available.

2. Physically connect the charge point to electricity

Set up the charge point before going on-site to identify any issues in advance.

You can find the relevant information in the manual that comes with the hardware.

3. Check the internet connectivity options of the site

Consult with the customer on site, what kind of internet connection the charge points are going use. These can include:

• Ethernet / LAN cable
• 3G/ 4G - SIM card
• Wi-Fi

In the installation guide we include how to connect the charge point to the internet.

4. Access the charge point configurations

You need to check how you can access the charge point configurations. This can be done by:

• Connection with Ethernet/ LAN cable
• Bluetooth
• Charge point Hotspot
• Charge point screen
• Charge point specific cable

You can find this information in the installation guide for the specific charge point brand.

Administrative preparation

After you have physically installed the charge point and connected it to Monta, it is time to add and connected the charge point to the Monta account of the customer.

There are different setups that are defined by the customer, prior to installation. Check out the following options and see which one fits the customer's setup.

Option 1: Installer link

If you have received a public installer link, this means that the administrative part has been done by the Owner or Administrator of the charge points.

Option 2: Connect a charge point via Monta

Check in with the customer if the charge point is already added to their Monta account. If that is the case, then you just need to find the charge point in Monta Charge or Monta Hub with the customer, click "Connect" and follow the steps in Monta Charge or Monta Hub.

Option 3: Team setup for client

If you need to set up the administrative part on behalf or together with the customer, here is what you need to do:

1. Create a Team in Monta Charge or Monta Hub 
2. Invite the customer to the Team from Monta Charge or Monta Hub
3. Add and connect the charge point in the Team via Monta Charge or Monta Hub

If more administration is needed or you have other questions post-installation, you can contact the charge point Operator for assistance or Monta Support.

Get help from Monta

If you have gone through the checklists, but you still have questions prior to the installation, you can create a ticket to our Site Enablement Team or book a pre-installation consultation here.