Car integration troubleshooting

Cannot select my car in Monta Charge

Before you can integrate your car, you need to add it to your Monta account. This does not depend on whether the car brand can be integrated with Monta.

If you are not able to add your car, because you cannot find the car brand in the selector, please reach out to our Support Team by starting a live chat in Monta Charge -> Me -> Support or by creating a ticket at support.monta.com

Error during the car integration to Monta

If you experience an error during the integration process, please reach out to Monta’s Support Team via Monta Charge → Me → Support. We will investigate and assist you with the integration of your car.

Monta Charge is showing a wrong SoC of my car

If your car is showing a different SoC (State of Charge) than Monta Charge, we recommend the following steps:

1. Refresh the screen in Monta Charge to check if the SoC updates
2. Check the “Reliability” score of the integration through Enode here. If the score is lower than 3, some there can be a some delay in the response time.