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Monta Charge

Car integration troubleshooting

See common troubleshooting tips for integrating your car with Monta.
Written by Yana Yankova
Last updated: 29 February, 2024
In this guide

Cannot select my car in Monta Charge

Before you can integrate your car, you need to add it to your Monta account. This does not depend on whether the car brand can be integrated with Monta.

If you are not able to add your car, because you cannot find the car brand in the selector, please reach out to our Support Team by starting a live chat in Monta Charge -> Me -> Support or by creating a ticket at support.monta.com


Error during the car integration to Monta

If you experience an error during the integration process, please reach out to Monta’s Support Team via Monta Charge → Me → Support. We will investigate and assist you with the integration of your car.


Monta Charge is showing a wrong SoC of my car

If your car is showing a different SoC (State of Charge) than Monta Charge, we recommend the following steps:

  1. Refresh the screen in Monta Charge to check if the SoC updates
  2. Check the “Reliability” score of the integration through Enode here. If the score is lower than 3, some there can be a some delay in the response time.
Need to talk to a specialist?

Contact our support team

Private users
Start a chat in the Monta app on your mobile device of choice.
Open Monta app
Open hours: 24/7, 365
First reply time: <5 minutes
Business customers
Sign in the Monta Portal and create a support ticket.
Open hours: 07:00 – 23:00 CET
First reply time: <3 business days
Certified installers
Book a guided call with an installation specialist.
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Open hours: Mon – Fri
09:00 – 17:00 CET