How to verify your identity (KYC) the first time you withdraw from your Monta Wallet: what you need, the steps, and what happens next.
Why we ask
To keep payments on Monta safe, we confirm the identity of everyone who withdraws money from a Monta Wallet. It only takes a few minutes, and you only need to do it once.
When you'll be asked
- The first time you withdraw money from your wallet.
- Occasionally we may ask you to confirm your details again, for example if your name or address changes.
What you'll need (about 5 minutes)
Either
- your national digital ID (such as MitID, BankID or DigiD, where it's available in your country)
or
- a photo of your passport, national ID card or driver's licence, and
- a live selfie. Your phone will ask for camera and microphone access; nothing is recorded from the microphone.
How to verify
- In the Monta app, go to your Wallet and tap Withdraw.
- Tap Verify identity. You'll be taken to our verification partner.
- Choose your country of residence and follow the steps.
- When you're done, you'll return to the app.
What happens next
| You'll see | What it means | What to do |
|---|---|---|
| "Your ID is being reviewed" | We've received everything. Most checks are approved within minutes; some take up to 2 business days. | Nothing. You'll get a notification when you're approved. |
| Withdraw works | You're verified. | You can withdraw as normal. |
| Withdraw is still unavailable after 2 business days | Your verification may need more information, or couldn't be approved. | Email support@monta.com from your account's email address. |
FAQs
Is my data safe?
Your data is handled by our verification partner and used only to verify your identity and meet legal requirements. Read more in our Privacy Policy.
Why didn't I have to do this before?
We want to know who our customers are, so we can protect your account and prevent fraud. We're introducing this step by step, country by country.
My verification wasn't approved. Can you tell me why?
For legal reasons we can't always share the details, but we can help with next steps at support@monta.com.
I'm a business, not a driver.
See Business verification (KYB) for Operators and Teams.
Need help?
Email support@monta.com.