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Account & Settings
Set up your Monta account, Wallet, charge keys, and personal preferences.
Articles
- Choose which card pays for your subscriptionsLearn how the Monta app picks the card that pays for your subscriptions when you add a new card, and how to change it.
- How does payment work for electric vehicle drivers?Explains the Monta Wallet, pre-authorisation, payment methods, and receipts for electric vehicle (EV) drivers. Use this article to understand how charging costs are handled in Monta.
- How does split billing work for me as a driver?
- How do fix issues with my Monta Charge account?Covers common problems with your Monta Charge account. Use this article to troubleshoot your account.
- How do I add and use charge keys in Monta Charge?Explains how to pair, order, block, and delete RFID charge keys in Monta Charge. Use this article to set up a charge key for starting charging sessions without the app.
- How do I add a payment card in the Monta Charge app?How to add a payment card to your personal account or to another account in the Monta Charge app, and how to update, set as default or remove it.
- How do I complete KYC verification?How to verify your identity (KYC) the first time you withdraw from your Monta Wallet: what you need, the steps, and what happens next.
- How do I delete my Monta Charge account?Explains how to request account deletion in Monta Charge. Use this article if you want to permanently remove your Monta account and personal data.
- How do I fix issues with charge keys?Covers common problems with RFID charge keys in Monta, including pairing failures and charging not starting. Use this article to troubleshoot your charge key.
- How do I set up and use my personal Monta Wallet?Covers how to add a payment method, top up, withdraw, and manage auto-refill for your personal Monta Wallet. Use this article to set up and maintain your Wallet for charging sessions.
- How do I set up my Monta Charge account?Explains how to create an account, fill in your profile, set a passcode, add a bank account, and configure preferences in Monta Charge.
- How do I set up my Monta Charge account?-copy-156Explains how to create an account, fill in your profile, set a passcode, add a bank account, and configure preferences in Monta Charge.
- How do I understand my charging insights?Explains the Insights feature in Monta Charge, including private and public charging statistics, energy consumption, and cost forecasts. Use this article to track and analyse your charging activity.
- How do I view and manage my subscriptions in Monta Charge?Learn how to easily view and manage your subscriptions within the Monta Charge platform for better control and efficiency.
- Why a driver's subscription is billed to their own cardExplains when a driver's subscription is billed to the driver's own default card instead of being paused, and how to help a driver whose subscription is paused.