How do I set up and use my personal Monta Wallet?

Under the Me navigation you can see all Wallets you have access to. Your personal Wallet is the first one you see, called Personal.

Add a payment method

1. Go to the Me section on the navigation menu and click Personal.
2. Click on Add a payment method. 
3. Enter your payment option details and click Add card. 

Refill your Monta Wallet

1. Go to the Me section on the navigation menu and click Personal. 
2. Click on Refill
3. For a one-time deposit, select Refill now
   • Enter the amount you want to refill
   • Select the payment method
   • Click on Refill now
4. For automatic top-ups, select Auto Refill
   • Select an amount to refill automatically
   • Select a payment method - Wallet from the card every time the wallet balance goes below 0.
   • Toggle on Enable auto refill.

Note: US customers need to complete a the Complete KYC verification article in this help center process the first time they refill.

Withdraw from Monta Wallet

1. Go to the Me section on the navigation menu and click Personal. 
2. Click on Withdraw
3. For a one-time withdrawal, click Withdraw now
   • Fill in the required personal information (email, phone number, IBAN)
   • Select an amount to withdraw
   • Click on Withdraw to bank account
4. For automatic withdrawals, select Auto withdrawal
   • Toggle on Enable auto withdrawal
   • Select if you want to leave funds in the Wallet
   • Fill in the required personal information (email, phone number, IBAN)

Note: US customers will need toto complete a the Complete KYC verification article in this help center process the first time they withdraw.

Viewing Transaction History

1. Go to the Me section on the navigation menu and click Personal.
2. Scroll down to Transactions
3. Select a transaction to see the receipt
4. Share the receipt via PDF, mail or sharing a link

FAQ

Why is my wallet balance slightly less than what I deposited (e.g. 9.99 instead of 10.00)?

This can happen when a deposit is made to cover a charging session. Charging costs are calculated with high precision (e.g. 3.531 GBP based on your exact kWh usage), but card payments can only process amounts with two decimal places (e.g. 3.53 GBP). The tiny difference — often just 0.001 — means your wallet balance may end up a fraction below a round number.

This is not an error, and no money has been lost. The small rounding difference is a normal result of how card payments work.

What can I do?

• Withdraw the available amount (e.g. 9.99 instead of 10.00).
• If the available amount is below your country's minimum withdrawal threshold, deposit a small additional amount first, then withdraw the combined balance.