Why a driver's subscription is billed to their own card

This article is for operators who offer subscription plans to drivers. It explains which payment card Monta bills when a driver's account has no card of its own, so you can answer driver questions about paused or unexpected renewals.

What happens

Some subscriptions are billed to a payment card instead of the driver's wallet balance. At each renewal, Monta looks for a card to bill.

If the account that pays for the subscription has no card, Monta can use the driver's own default card instead of pausing the subscription. This is the fallback card.

When the fallback applies

The fallback card is used only when all of these are true:

• The subscription is billed to a card.
• The paying account is a driver's personal account or private default account.
• The paying account has no card of its own.
• The driver has set a default card in the Monta app, and the card is still valid.

The fallback also applies to charge point subscriptions that the same private default account pays for.

Other account types are not affected. If they have no card, Monta finds no card to bill.

Which card Monta bills

Monta checks cards in this order and bills the first one it finds:

1. The card the driver chose to share with the account, if there is one.
2. The newest card added to the paying account.
3. The driver's default card, when the fallback applies.

If Monta finds no card, the subscription is paused.

Which driver is billed

Monta bills the driver who owns the private default account. A driver has one private default account for each app, so there is one driver to bill. Monta does not pick another member of the account.

Help a driver whose subscription is paused

A subscription stays paused when Monta finds no card. Ask the driver to:

1. Add a payment card in the Monta app.
2. Set the card as the default card.

Monta checks the subscription again shortly after the driver adds the card and sets it as default.