Covers common problems with your Monta Charge account. Use this article to troubleshoot your account.
The email or phone number is already in use when I try to add it to my account.
If you signed in with your email address once and your phone number another time, Monta may have created two separate accounts. This article explains how to identify if you have two accounts, what to check before taking action, and how to consolidate them into one.
You likely have two accounts if:
- Monta Charge says your email or phone number is already in use when you try to add it to your account.
- You see different charging history or a different wallet balance depending on how you sign in.
Before you start: check the account you plan to delete
Only follow the steps below if the account you want to delete meets all of these conditions:
- Wallet balance is €0 — no funds stored on it.
- No active subscription linked to it.
-
No active charge keys (RFID) linked to it.
⚠️ If the account you plan to delete has a positive or negative wallet balance, an active subscription, or linked charge keys, do not delete it yourself. Contact Monta Support so they can help you safely without losing your data.
1. Choose which account to keep
Decide which account you want to keep as your main account. This is usually the one you have used the most, or the one with your wallet funds. Note the sign-in method (email or phone number) for this account.
2. Sign in to the account you want to delete
Open Monta Charge and sign in with the other account — the one you plan to remove. If you have forgotten the password, use the Forgot password option on the login screen.
3. Remove the email or phone number from the duplicate account
- Tap Me at the bottom of the screen.
- Tap Settings and select Profile.
- Tap the Email or Phone field and remove the email address or phone number from this account.
4 .Delete the duplicate account
While still signed in to the duplicate account:
- In Profile settings, scroll to the bottom.
- Tap Request account deletion and confirm.
5. Add the email or phone number to your main account
- Sign back in to your main account.
- Tap Me > Settings > Profile.
- Tap Add email or Add phone and enter the email address or phone number you removed from the duplicate account.
Your accounts are now combined. Charging history from the deleted account is not transferred, but your main account remains intact with all its existing data.
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