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How do I use SmartQueue?

Learn how to join a queue at a busy charge point and get notified when it is your turn to charge.

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How do I use SmartQueue?

Learn how to join a queue at a busy charge point and get notified when it is your turn to charge.

For: Drivers using Monta Charge at public charge points with SmartQueue enabled

SmartQueue lets you queue for a charge point that is currently in use. If the charge point owner has enabled this feature, you can join a virtual queue and get notified when it is your turn.

How do I find SmartQueue charge points?

Use the Monta map filters to find charge points that have SmartQueue activated. Open the Map tab and apply the availability filter to show SmartQueue-enabled charge points.

How do I use SmartQueue?

  1. Open the charge point on the map.
  2. Tap Join Queue.
  3. Wait until it is your turn — you will receive a notification in Monta Charge.
  4. Tap Open to see your charging options.
    • You have 15 minutes to start charging before your turn expires.
    • Tap Skip turn if you are not ready and want to give your turn to the next person in line.
    • Tap Leave queue if you no longer wish to charge.
  5. Adjust your charging preferences:
    • Select the car you want to charge (optional).
    • Select the charging amount.
  6. Tap Go to payment.
  7. Select a payment method.
  8. Swipe to start charging.