Articles
- How can drivers subscribe to a charging plan in the Monta app?Find out how to discover, subscribe to, and manage charging plans in the Monta app.
- How do I check if a charge is Eichrecht compliant?Learn what Eichrecht compliance is and how to verify a charging session using a Transparency Software — relevant for drivers charging in Germany.
- How do I find charge points on the Monta map?Learn how to filter charge points by availability, speed, connector type, and more on the Monta map, and how to save favourites and redeem promo codes.
- How do I find my charging receipt?Learn how to find and download your charging receipt — whether you charged as a guest user or with a Monta account.
- How do I reserve a charge point?Reservation holds a public charge point so it is available when you arrive. This article is for drivers using Monta Charge.
- How do I use Autocharge?Learn how to set up and use Autocharge so you can start charging your electric vehicle by simply plugging in — no app or RFID card needed.
- How do I use public charge points?Learn how to start a charge at a public charge point using Monta Charge, a QR sticker, an RFID charge key, or a Payter payment terminal — and how to report a problem.
- How do I use SmartQueue?Learn how to join a queue at a busy charge point and get notified when it is your turn to charge.
- Public charging troubleshootingCommon issues when charging at public charge points and how to fix them, including problems starting a charge, stuck cables, and slow charging speeds.
- Start a charge from the map with start suggestionsStart suggestions show a card on the map for the charge point you just plugged into, so you can start charging in one tap.
- What is Plug&Charge, and can I use it?Learn what Plug&Charge is, what your vehicle needs, why you cannot set it up in Monta Charge, and how Plug&Charge sessions are billed.