This guide covers the different methods for starting a charge at a public charge point. For troubleshooting help, see the public charging troubleshooting article in the help centre.

How do I start a charge via Monta Charge?

1. Open the Monta map and select a charging site.
2. Tap a charge point to open it.
3. Select or add your car (optional).
4. Tap Go to payment.
5. Tap + Select payment method.
6. Select an available payment method or add a bank card.
7. Swipe to start charging.

How do I start a charge via QR sticker?

If you see a QR sticker on the charge point, you can start a charge with or without a Monta account.

1. Scan the QR sticker with your phone camera or NFC.
   • If you have the Monta app, it opens automatically.
2. Enter your email and accept the Terms of Use.
3. Tap Continue to payment.
4. Select a payment method available on your device or add a bank card.
5. Swipe to start charging.

How do I start a charge via RFID charge key?

Attach a charge key (RFID) to your Monta Wallet and start charging with a single tap.

1. Pair a charge key to your Monta Wallet.
2. Make sure your Monta Wallet has enough funds for charging.
3. Plug in your car and tap the charge key on the charge point's RFID reader.
   • Note: not all charge points support RFID cards.

Before a charge starts via charge key, the system runs a pre-authorisation check:

• It checks your Monta Wallet balance.
• If the balance is insufficient, it automatically adds funds from the linked card on your account.

If there is a payment issue:

• You receive a push notification and email explaining what went wrong.
• The card is automatically removed from your account.
• Add the card again to continue using it.

The pre-authorisation process reserves a set amount at the start of a charge to ensure payment is approved. Any reserved amount is temporary and returned within 7–10 business days.

How do I start a charge via Payter terminal?

1. Plug in your car to the charge point.
2. Check the Payter screen to confirm it is the correct charge point.
3. Swipe a bank card to pay and start charging immediately.

A receipt is not sent automatically when paying via terminal. To find and download your receipt, see the charging receipt article in the help centre.

How do I report a problem with a charge point?

1. Tap the headphones icon on the charge point screen.
2. Tap Report this charge point.
3. Select a reason from the drop-down menu.
4. Describe the issue in detail.
5. Attach any screenshots if available.
6. Select whether you want a follow-up from Monta.
7. Tap Submit report.