How do I use the home page in Monta Hub?

The home page is the first screen you see when you open the new Monta Hub. It brings your network status, a set of performance cards you can tailor to your role, and the Monta AI assistant together in one place. This article explains what the home page shows and how to make it your own.

For: Operators using the new Monta Hub. The home page is rolling out gradually, so it may not yet be available to every operator.

Where do I see uptime in Hub?

Uptime shows on the home KPI, on a site Statistics tile, and on /locations/{id}?view=uptime (Overview dropdown).

The tooltip talks about reliable status, in scope, and data from 01.11.2024. There is no owner filter on this UI. Insights "Your sites" is public and available sites, not owner-only.

What does the home page show?

The home page brings together five things:

• A greeting with today's date, your network's overall status, and a needs-attention line for anything urgent.
• Overview cards: your live network health and your key performance metrics. Select a card to see the locations or accounts behind its figure.
• Locations and accounts you have pinned, each as its own card.
• The Monta AI assistant, where you can ask questions about your network, billing, and customers.
• Any widgets you have pinned from Studio.

What do the overview cards show?

The overview has two groups of cards:

• Network health: the current number of charge points on your network, and how many are disconnected, in error, or in maintenance right now. Select the total card to open the list in Network. Select one of the other cards to see which locations or accounts those EVSEs belong to.
• Performance: metrics over your chosen time range, such as sessions per charge point, revenue per charge point, uptime, gross revenue, and failed sessions. Each card shows the change versus the previous period, and the card with the biggest change is highlighted.

Every performance card has a help icon that explains what it measures. For example, uptime is the share of charging sessions that did not fail. It does not measure whether chargers are connected.

Use the Time range control above the performance cards to switch between the last 7, 30, or 90 days, or to pick a custom range. The performance cards require Insights access.

If you narrow Home to some of your accounts, the performance cards, their trends and the rankings behind them follow that selection.

How do I see which locations and accounts drive my statistics?

Use this to find the location or account behind a change in a figure, such as a drop in revenue or a rise in failed sessions. You need Insights access.

1. On Home, select a performance card, such as Gross revenue.
2. In the panel that opens, choose By location or By account.
3. Read the ranking. Each row shows the location or account, a bar that compares it with the top row, a trend line, and its sessions, energy, gross revenue, average duration, failed sessions and drivers.
4. Select a row to open the charges list for that location or account, filtered to the same period.
5. Select Open location or Open account on a row to go to its page.

The panel ranks by the figure on the card you selected. Uptime ranks by failed sessions. The panel shows the top 25 rows and tells you how many more there are.

Select View charges to open the charges list for the whole period. The charges list also has a Location filter that you can use on its own.

The panel counts sessions the same way as the cards, so the rows add up to the card's total. This means its session count can be lower than the number of sessions in the charges list, which shows every session.

Charge points that are not at a location are grouped in one No location row. Charge points that are not in an account are grouped in one No account row.

The link to an open panel can be copied and shared with your team.

How do I see what needs attention?

• The needs-attention line under the greeting appears only when you have open alerts. Select it to open Alerts, or select an individual alert to go straight to it.
• The system-status pill shows whether all Monta systems are operational and links to the Monta status page.
• The What's new button appears when there are unread product updates.

How do I use Monta AI on the home page?

Monta AI sits at the bottom of the home page. You can ask it anything about your network, billing, or customers.

• Type a question and press Enter, or select one of the suggested questions. The suggestions change with the time of day, for example an overnight summary in the morning.
• Select the expand control to open Monta AI full-screen. Press Escape or select collapse to return.

How do I set up my daily brief?

The daily brief is a prompt that Monta AI can prepare each time you open the home page, for example a short overnight summary of downtime, failed charging sessions, and alerts.

1. Open the Daily brief settings next to Monta AI.
2. Edit the prompt to describe what you want summarized.
3. Turn on Auto-send on load if you want the brief to run automatically when the home page opens. Leave it off to have the prompt prepared but not sent.
4. Select Save.

How do I customize my home page?

Select Customise near the greeting (Customize if your Hub language is US English) to open Customize home page and tailor the page:

• Default widgets: show or hide individual cards under EVSE status and Statistics, or select Reset to return to the defaults for your role.
• Pinned locations and accounts: see what you have pinned, unpin it, or search for a location or account to pin.
• From Studio: pin a Studio dashboard or individual widgets to your home page.
• Appearance: turn the night sky on or off. The night sky draws your charging network as a field of stars, one per charge point.

To change the time range, use the Time range control above the performance cards.

Your choices are saved to your account.

How do I pin a location or account to my home page?

A pinned location or account gets its own card on Home. The card shows the period's sessions, energy and gross revenue, a sessions trend, and how many of its EVSEs are down, or All EVSEs online. It follows your time range and your account selection. Select the card to open the location or account.

You can pin from a panel:

1. Select a performance card, then choose By location or By account.
2. Select Pin to home on a row.

You can also pin from Customise, which lets you find a new or quiet location that never ranks in a panel:

1. Select Customise.
2. Go to Pinned locations and accounts.
3. Choose locations or accounts, search by name, and select Pin to home.

A pinned location with no sessions in the period still shows, with zero figures. You can pin up to 12 locations and accounts. Pins are saved for you and stay with you on any device.

To remove one, select Unpin from home on its card or in Customise.

How do I pin widgets from Studio?

1. Open Customise and go to From Studio.
2. Search for a dashboard.
3. Pin the whole dashboard, or pin individual widgets.

Pinned widgets appear under Pinned from Studio and follow the same time range as the rest of your home page. Select a widget's header to open its dashboard in Studio for the same time range.