Articles
- Business verification (KYB) for Operators and TeamsDiscover essential steps and best practices for business verification (KYB) to ensure compliance and enhance trust for operators and teams.
- Control how new features roll out with Release channelOperator-facing guide to the Release channel page.
- Control Monta's access to your accountDecide whether Monta employees and support can access your operator account, see who has access, and understand how that temporary access works.
- How do feature requests and voting work in Monta Hub?Send a feature request, see how Monta reviews it, and vote on and follow requests on the Feature requests board.
- How do I access and set up API keys in Monta Hub?Explains how to create, configure, and edit Partner API keys in Monta Hub. Use this article to connect your systems to the Monta platform via the Partner API.
- How do I apply and approve subscription plans?Learn how to apply subscription plans to charge points or teams, and approve pending subscriptions in Monta Hub.
- How do I brand Hub with my own theme (colours, logo, favicon)?
- How do I change my operator's payout bank account?Request a new payout bank account in Monta Hub as a change request. Another admin approves it, and every operator admin is notified by Hub message and email.
- How do I create and manage electricity tax refunds? (Denmark)Learn how to create a tax refund subscription plan, apply it to charge points, and manage tax refund payouts in Monta Hub.
- How do I create a sandbox sub-account?Create a sandbox sub-account in Monta Hub — a separate, all-features-on environment where you can safely try things out, kept apart from your production account.
- How do I create a subscription plan?Learn about plan types, subscription payment methods, and how to create subscription plans in Monta Hub.
- How do I create custom fields in Monta Hub?Learn how to create and manage custom fields in the new Hub to enhance your data organization and workflow efficiency.
- How do I manage my Monta Hub account?Explains how to update your personal information, notification settings, language, and timezone in Monta Hub. Use this article to keep your Hub account details current.
- How do I manage my Operator account?Covers the key sections of the Operator account in Monta Hub, including company information, bank accounts, members, subscriptions, themes, and dashboards. Use this article to configure and maintain your operator organisation.
- How do I manage promotion codes in Monta Hub?Create, edit, copy, and delete promotion codes to offer discounts to electric vehicle (EV) drivers on your charge points.
- How do I manage subscription plans and subscriptions?Learn how to view, edit, export, and cancel subscription plans and individual subscriptions, and how to see and message the people behind them, in Monta Hub.
- How do I model a site business case in Monta Hub?
- How do I move accounts, EVSEs or locations to another operator?Hand an account, EVSEs or locations over to another operator with a migration request in the Helpdesk, and accept, schedule or follow the move.
- How do I order from Monta Shop?Explains how to create an order in Monta Shop and lists the items available to purchase. Use this article to order charge keys, QR code stickers, SIM cards, and other accessories for your team.
- How do I report a bug or request a feature in Monta Hub?Send bug reports and feature requests to Monta from the Helpdesk in Monta Hub, choose the right ticket type, see all your tickets in one place and follow their status.
- How do I save and share views of lists in Monta Hub?Save a list's filters, sort and columns as a view, switch to it in one click, and share it with everyone in your operator.
- How do I search for items in Monta Hub?Explains how to use the centralised search feature in Monta Hub to find charge points, teams, charge keys, and more. Use this article to navigate quickly without using the side menu.
- How do I see an account the way its people see it (Viewing as)?Preview an account page in Monta Hub as its owner, admins, members, a member group or one person, to see exactly what they can and can't access.
- How do I see the audit logs in Monta Hub?Learn how to access and navigate the audit logs in Monta Hub for better monitoring and compliance tracking.
- How do I send messages to users in Monta Hub?Send a message to a user from Monta Hub and choose how they are notified. This article explains how to write a message, pick delivery channels, and check whether it was delivered.
- How do I set up sidebar menus in Monta Hub?Build your own sidebar menus for Monta Hub and choose which menu each operator and sub-operator uses.
- How do I set up Single Sign-On (SSO) with Monta?Explains how to configure OpenID Connect (OIDC) Single Sign-On for Monta Hub. Use this article to connect your identity provider and centralise user authentication.
- How do I use account feature groups in Monta Hub?Create named capability bundles in Monta Hub, apply them to customer teams, and control which features each team can access.
- How do I use Driver Support in Monta Hub?
- How do I use Lists in Hub?Create manual, watch and Dynamic lists in Monta Hub, start from templates, set item expiry, add items from anywhere and filter tables by a list.
- How do I use the home page in Monta Hub?How to read the Home page in Monta Hub, find which locations and accounts drive your statistics, and pin the ones you watch.
- How do I view and edit dashboards in Monta Hub?Reference guide for all dashboard types in Monta Hub. Use this article to understand the metrics, charts, and filters available for monitoring your charge point network, revenue, invoices, and site performance.
- How do I view charge ratings in Monta Hub?Learn how to easily access and interpret charge ratings in Monta Hub for efficient electric vehicle management.
- How do I view users in Monta Hub?Learn how to easily access and manage user information within Monta Hub for better organization and insights.
- Operator organisation structuresExplains how main accounts and sub-accounts work in Monta Hub. Use this article to understand access levels and how information is shared across your operator organisation.
- Operator user roles and permissionsReference guide for all user roles in Monta Hub, including Admin, Operations Manager, Bookkeeper, and Support Agent. Use this article to understand what each role can access and manage.
- Preview app onboarding with test mode in HubTurn on test mode for an account to see its app onboarding again on every app launch, so you can check your setup without inviting members again.
- Save and share list set-ups as views in HubSave the filters, sort and columns of a Hub list as a named view, and share it with everyone in your operator, so you do not rebuild the same list set-up each day.
- Welcome to Monta HubIntroduces Monta Hub to new users — what you can do, how to navigate it, and where to start.