Account & Settings

How do I manage my Monta Hub account?

For: Operators using Monta Hub You can manage your personal account in the My Account section of Monta Hub. There,...

How do I manage my Operator account?

For: Operators using Monta Hub When you are a Charge Point Operator (CPO), you have an Operator level account, which...

Operator user roles and permissions

For: Operators using Monta Hub When you have a Business or Enterprise account in Monta, you are able to provide...

Operator organisation structures

For: Operators using Monta Hub This guide explains the Operator organization structures in Monta, describing the access levels and information...

How do I set up Single Sign-On (SSO) with Monta?

For: Operators configuring Monta Hub Monta supports Single Sign-On using OpenID Connect (OIDC), allowing operators to authenticate users through their...

How do I access and set up API keys in Monta Hub?

For: Operators using Monta Hub The Monta Partner API lets you integrate your systems directly with the Monta platform. Note:...

How do I manage promotion codes in Monta Hub?

For: Operators using Monta Hub Promotion codes let operators offer discounts to electric vehicle (EV) drivers on their charge points....

How do I order from Monta Shop?

For: Operators and team admins using Monta Hub The Monta Shop is your one stop shop to place orders for...

Dashboards

For: Operators using Monta Hub Dashboards in Monta give you insights into your network, charge points, revenue, invoices, roaming activity,...

How do I search for items in Monta Hub?

For: Operators using Monta Hub Monta Hub offers a centralized search experience that allows you to jump to nearly anything...

Welcome to Monta Hub

For: Operators, businesses, and fleet managers using Monta Hub Monta Hub is the web portal for operators, businesses, and fleet...

How do I apply and approve subscription plans?

For: Operator users with Admin or Manager rights A subscription is an active agreement between a customer and a business...

How do I manage subscription plans and subscriptions?

For: Operator users with Admin or Manager rights This article covers how to manage subscription plans and individual subscriptions in...

How do I create a subscription plan?

For: Operator users with Admin or Manager rights Subscription plans let you offer recurring services to your clients — such...

How do I create and manage electricity tax refunds? (Denmark)

For: Operator users with Admin or Manager rights — Denmark only Tax Refund subscriptions are services provided by Charge Point...

Business verification (KYB) for Operators and Teams

All new Operators and most Professional Teams must complete a Know Your Business (KYB) verification before they can access financial...

How do I see the audit logs in Monta Hub?

The audit log shows history of account activity in Monta Hub. Use it to see what changed, who made the...

Welcome to the new Monta Hub

For: Operators using Monta Hub . This article is for operators using Monta Hub. It explains what the new Monta...

How do I create custom fields in the new Hub?

For: Operators using Monta Hub. Available in the new Hub only. The features described below are part of the new...

How do I view charge ratings in the new Hub?

For: Operators using Monta Hub who want to monitor driver feedback on charging sessions. Available in the new Hub only....