Monta Hub lets you manage all aspects of your charging sites, from bulk firmware updates to SmartQueue activation and site transfers.

How do I find a charging site?

1. Click Chargers from the left side menu.
2. Toggle to Charging sites to see the list.
3. From this view you can:
   • See the number of charge points per site
   • See how many charge points are in use
   • See how many charge points are non-operational
   • View open installer jobs linked to the site
   • Filter sites by open installer jobs or non-operational charge points

Charging site details

Site details let you add structured information about the location. This is shown to drivers in Monta Charge and shared with roaming networks.

• Driver confidence — Drivers see vehicle compatibility, access policies, and amenities before navigating to your site.
• Roaming network accuracy — Details are shared via OCPI 2.2.1, ensuring accurate listings on third-party networks and apps.
• AFIR compliance — Structured data supports reporting requirements of the Alternative Fuels Infrastructure Regulation (AFIR) for applicable operators.
• Partner API — All enhanced details are available via the Monta Partner API for operators building their own products and integrations.

To edit details of a site:

1. Go to Chargers > Charging sites.
2. Select a site.
3. Select Details.
4. Complete the fields described below.
5. Select Save.

What information can I add to a site?

• Location classification — Select the site type: highway, depot, parking, residential, or leisure. Helps drivers find suitable stops and is used by roaming networks to filter locations.
• Images — Upload photos of the site. Images appear in Monta Charge and help drivers recognise the location before arriving.
• Amenities — Select available facilities such as toilets, food, Wi-Fi, and shelter. Amenity icons appear on the site card in Monta Charge.
• Energy source and supplier — Specify the energy source (for example, solar or wind) and supplier. Supports sustainability reporting and driver visibility of the energy mix.
• Developer metadata — Store custom key-value data for use with the Partner API. Not displayed to drivers.

Opening hours

In the Details tab, you can also set opening hours — informing drivers when the site is expected to be accessible.

• Informational only — does not control access or pricing.
• Shared via Open Charge Point Interface (OCPI) for roaming network compatibility and regulatory compliance.
• You can define multiple opening windows per day and indicate whether charging is allowed outside opening hours or whether vehicles must leave before closing.

We recommend combining opening hours with a Schedule for access control alongside informational guidance.

How do I do a bulk firmware update?

1. Navigate to the charging site.
2. Select the Charge Points tab.
3. Click Filter outdated charge points.
4. Select one or more charge points and click Update firmware.
5. Optionally click Release notes to review what is changing.
6. Click Initiate update — you will receive a confirmation email with the update details.

How do I activate SmartQueue?

SmartQueue lets electric vehicle (EV) drivers join a virtual queue at one or more charging sites. Drivers are notified when a charge point becomes available. This feature is available for Business or Enterprise users.

1. Click Chargers on the left side menu.
2. Select Charging sites and open the site.
3. Go to Settings.
4. Toggle on SmartQueue.

How do I activate Reservation?

Reservation lets EV drivers reserve a charge point for a fee. The first 2 minutes are free; after that, the driver pays 50% of the estimated charging price per minute.

1. Click Chargers on the left side menu.
2. Select Charging sites and open the site.
3. Go to Settings.
4. Toggle on Reservation.
5. Set a maximum reservation duration.

How do I show the charging site on the Monta map?

1. Click Chargers on the left side menu.
2. Select Charging sites and open the site.
3. Go to Settings.
4. Toggle on Show charging site on map.

This controls map visibility only — it does not affect any other site functionality.

How do I start tracking electricity costs for a site?

You can apply a cost price to all charge points on a site at once.

1. Go to Charge points from the side menu and select Charging sites.
2. Open the site and go to Settings.
3. Click Apply cost group.
4. Select an existing cost price or create a new price group.
   • You can optionally recalculate the cost of all previous charges using the selected cost price.
5. Click Continue, then Save changes.

How do I transfer a site to a different team?

You can move an entire charging site from one team to another. Team members in the original team will lose access to the charge points after the transfer.

1. Go to Charge points from the side menu and select Charging sites.
2. Open the site and click the ... action button in the top-right corner.
3. Click Transfer site to a Team.
4. Select the destination team and click Continue.