| PAIN | GAIN | RESULT |
|---|---|---|
| Strong hardware alone wasn’t enough; HBC risked being seen as just another box shifter without scalable services or revenue tools. | With Monta, they turned chargers into a complete solution – enabling remote management, seamless installer workflows, and real-time performance insights. | With high installer satisfaction, recurring business, and expansion into new markets, HBC has successfully evolved from a manufacturer into a full-service CPO, positioned for scalable growth. |
Customer background
HBC is a UK-based charge point manufacturer and operator that has quietly become one of the most innovative players in EV infrastructure. As a family-run business with a strong technical foundation, HBC offer more than just hardware – they offer a complete charging solution, with innovation and customer experience at the forefront.
From the outset, they selected Monta as their exclusive software partner, enabling them to tightly integrate OCPP-compliant hardware with advanced backend functionality.
By focusing on seamless installer workflows, remote diagnostics, and customer-first design, HBC has grown into a credible Charge Point Operator (CPO), deploying and managing their own network across the UK’s residential, commercial, and hospitality sectors.
Key results:
In under 6 months, HBC has onboarded more than 238 charge points on Monta subscriptions, doubling their installed base from February to June 2025. All of their units are OCPP-compliant and offer full 4G, LAN, and WiFi connectivity – features that have been available in their portfolio since 2022, long before they were standard in the UK. With Monta, HBC has become a fully operational CPO, managing remote updates, tracking revenue and performance, and expanding their footprint into new sectors such as residential developments and large hospitality groups.
The real-world performance of their chargers has been equally impressive: units installed since mid-2022 remain reliable, with only minimal failure rates. When issues do arise, their team can remotely diagnose and resolve problems, supported by factory-level access and Monta’s OTA capabilities. This has resulted in extremely high installer satisfaction and strong recurring business.
“We’ve only ever used Monta – and we’re happy we never looked elsewhere.”
Steve Auld
Co-founder, HBC
The challenge
HBC entered the market with a strong technical product, but early on, it became clear that great hardware wasn’t enough. To truly deliver on their vision – an innovative, scalable, customer-centric charging experience – they needed a software partner that could complement their ambitions.
Wanting to set themselves apart from their competitors the need was obvious to partner with a software provider who could enhance the level of customer service already being delivered. The ability to turn units into revenue generators, multi-site access control and backend tools to manage compliance. More importantly, they risked being perceived as just another box shifter, rather than the full-service operator they aspired to be.
Why HBC chose Monta
Partnering with Monta gave HBC the foundation they needed to elevate their offering from a hardware product to a complete charging solution. Through deep integration, they unlocked the full potential of their units – enabling remote updates and diagnostics, and streamlining the installer experience through QR-code workflows. Compliance processes were simplified, documentation was digitised, and customer onboarding became seamless.
With Monta’s powerful backend and data tools, HBC could manage their chargers at scale, monitor performance in real time, and generate actionable insights – all while delivering a smooth, intuitive experience to both installers and end users. Most importantly, Monta’s flexible and open platform gave HBC the freedom to grow into a true Charge Point Operator (CPO), without sacrificing control or service quality.
The results
Today, HBC operates over 238+ chargers on Monta subscriptions and continues to expand across both residential and commercial sectors. Their chargers, all fully OCPP-compliant and connectivity-enabled, are now powering pubs, hotels, caravan parks, and new-build properties throughout the UK. They’ve transitioned from manufacturing hardware to managing a growing EV network – complete with real-time reporting, load balancing, remote maintenance, and usage-based revenue models. This shift has not only improved customer satisfaction and installer loyalty but also created new opportunities in fleet, hospitality, and property development. Their close collaboration with Monta’s product team has helped influence key platform features, allowing them to innovate faster and stay ahead of the curve.
““Installers love it. Customers love it. The process is super simple. Monta makes the difference.”.”
Tom Auld
Sales Account Manager, HBC
Conclusion
HBC’s journey shows what’s possible when strong hardware meets the right software partner. Their collaboration with Monta has enabled them to move beyond hardware sales, taking control of the customer experience and building a scalable, future-proof business. With a shared focus on innovation, transparency, and service, HBC and Monta have created a charging solution that’s not only technically robust but commercially powerful. As the EV market continues to evolve, HBC is well-positioned to lead – not just as a manufacturer, but as a full-stack operator defining what modern EV infrastructure can be.
