Mölndal Energi expands revenue streams with Monta’s platform

Key results

• 10% month-over-month charge point growth
• Comprehensive EV charging solution for businesses and housing associations
• New revenue streams through service-level agreements (SLAs) built on Monta's platform

About Mölndal Energi

Mölndal Energi is a Swedish utility company supplying 100% fossil free electricity, district heating, solar energy, and EV charging. With a strong focus on sustainability and customer service, they provide energy solutions to businesses, households and housing associations. As EV adoption grows across Sweden, Mölndal Energi partnered with Monta to provide a reliable charge point management system designed for businesses and housing associations.

The challenge

Before working with Monta, Mölndal Energi relied on a legacy charge point management provider and the system failed to meet their growing needs. The platform lacked critical functionality, and incorrect data on charging sessions led to operational inefficiencies. These issues compelled Mölndal to seek an alternative supplier as they needed a flexible, reliable, and scalable solution - one that was future proof and could accommodate multiple customer use cases.

The solution

Monta provided Mölndal Energi with a comprehensive charge point management system that resolved their previous challenges and enabled them to build new service offerings. By leveraging Monta’s functionality, Mölndal Energi introduced tiered service level agreements (SLAs) to provide different levels of support to their customers.

• Basic Package: Customers receive access to Monta’s platform and manage everything independently.
• Medium Package: Customers use Monta’s platform with additional administrative support from Mölndal Energi, including help with setting up teams, price groups, and member access.
• Large Package: Customers receive full-service support, including a dedicated customer success manager who proactively monitors their setup, provides insights, and resolves issues remotely—such as rebooting charge points if necessary.

This structured approach allows Mölndal Energi to cater to a variety of customer needs while generating new revenue streams. With Monta’s Partner API, they can extract the necessary data to offer e-invoicing for select customers, ensuring they meet specific billing requirements.

Beyond these tailored solutions, Mölndal Energi remains committed to delivering a top-tier customer experience. With a customer satisfaction score of 9.6/10 across all of their business areas, they see Monta as a key partner in maintaining and enhancing service quality. The flexibility of Monta’s platform allows them to refine their offerings and ensure their customers get the best possible charging experience.

The results

Since adopting Monta’s platform, Mölndal Energi has achieved steady 10% month-over-month growth in charge points. Their ability to provide a complete and scalable EV charging solution has strengthened relationships with businesses and housing associations, allowing them to expand their service reach.

Future plans

Looking ahead, Mölndal Energi plans to deepen their engagement with existing customers to ensure they receive best-in-class charging solutions. Given that municipalities, businesses, and housing associations each have unique requirements, Mölndal Energi is committed to continuously evolving their services by building on Monta’s flexible platform.

Additionally, they are focused on expanding into new geographical markets and identifying new customer segments. Unlike other platforms, Monta’s adaptability allows them to customize solutions for various industries, positioning Mölndal Energi for long-term growth in the EV charging sector.

Testimonials

“Our previous system was unreliable and lacked the flexibility we needed for our customers. With Monta, we can build on top of the platform, offer tailored service packages, and create new revenue streams - all while maintaining our high customer satisfaction.”

Martin Jellvert Börjeson, Mölndal Energi