Monta ApS is committed to ensuring digital accessibility for everyone, including people with disabilities. We continuously strive to improve the user experience for all visitors and apply the relevant accessibility standards to ensure equal access to our website, mobile apps, and web platforms.
The European Accessibility Act (EAA) is new legislation that requires digital products and services in the EU to be accessible to people with disabilities by June 2025. This builds upon existing regulations in the U.S., Canada, and the UK to create harmonized law across all EU countries and has been rolling out since 2019 (EN 301 549). It impacts all makers of mobile apps, websites, self-service terminals, and more, especially when they’re part of essential services like transport, finance, or energy (Monta is in all 3).
Monta continues to be dedicated to making digital experiences accessible and usable in accordance with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. These guidelines help make digital content more accessible for people with a wide range of abilities and preferences, including those using assistive technologies such as screen readers, voice recognition software, or keyboard-only navigation.
We are committed to identifying and addressing accessibility barriers in a timely and effective manner. As part of this commitment, we regularly audit our platforms and incorporate feedback, inclusive design practices, and modern accessibility tools.
Our driver apps (Monta Charge and white-label apps) and our management web application (Monta Hub) have been overhauled to exceed accessibility requirements. These updates ensure a seamless and inclusive experience for users with diverse needs. We’ve also updated our emails, PDFs, and websites.
You can find the ITI Voluntary Product Accessibility Template (VPAT®) report for the following products:
These documents explain how our apps and platforms conform to WCAG 2.2 Level AA standards and how they are designed to be used by everyone. We update them yearly.
Some of the accessibility features we offer include:
We continue to iterate on and expand these feature sets based on user feedback and best practices. Drivers, website visitors, and users of Monta Hub automatically benefit from these improvements as we roll them out.
To ensure accessibility, Monta takes the following actions:
While we aim to ensure that all content hosted on Monta.com is accessible, there may be third-party components or links that are outside of our control. We encourage third parties to offer accessible content and work with partners who share our commitment to accessibility.
We welcome your feedback on the accessibility of Monta.com and all Monta digital products.
If you encounter an accessibility issue or have questions, you can reach out directly to our accessibility team:
Email (accessibility team): accessibility@monta.com
General support email: support@monta.com
Phone: +45 89 87 47 17
Mailing Address:
Monta ApS
Overgaden Neden Vandet 7B
1414 Copenhagen K
Denmark
We aim to respond to accessibility inquiries within 5 business days.
Accessibility is an ongoing journey, and Monta is committed to continuous improvement. We will continue to invest in tools, training, and practices that make our digital products more inclusive for all users, regardless of ability. We follow accessibility laws and apply guidelines from the EU, UK, Canada, and the USA not only as a legal requirement, because it’s the right thing to do.
Ultimately, it’s about building tech that serves all people, not just the majority.
Note: VPAT is a registered trademark of the Information Technology Industry Council (ITI).
