How do I create a sandbox sub-account?

A sandbox is a special kind of sub-account you can create to experiment in — try out features, test a setup, or run a demo — without affecting your real, production account. It comes with all features switched on. Sandbox charge points can roam; if you enable roaming they can appear to partners under your real operator name, so keep the sandbox for testing.

This is a newer option and may not be available to every operator yet.

What a sandbox is (and isn't)

• It's a sub-account of your organisation, created just like any other sub-account but marked as a sandbox.
• It has the full feature set enabled, so you can explore capabilities your main account may not have turned on.
• Roaming is not blocked on sandbox charge points. If you enable it, test setups can appear to roaming partners under your real operator name.
• It's meant for experimentation, not production — don't run real customers or real charging revenue through it.

Create a sandbox sub-account

1. In Monta Hub, go to Admin → Settings → Sub accounts and select New.
2. Turn on the Sandbox option during creation.
3. Finish creating the account. Your new sandbox appears in your list of accounts, marked as a sandbox so you can tell it apart from your production sub-accounts and any trials.

Working in the sandbox

• Switch into it the same way you switch between any operator accounts, and switch back to your main account when you're done.
• Anything you set up inside the sandbox stays inside it — it doesn't affect your production account.

Good to know

• A sandbox stays available for you to use — it isn't automatically deleted on a timer.
• Because it's for testing, avoid using it for anything you need to keep long-term or bill against.
• If you need a sandbox removed, contact Monta support rather than deleting production data.

Cost and fair usage

Sandboxes are generally free to use — they exist so you can explore Monta without commercial commitment. In return we ask that they’re used reasonably:

• Fair usage — a sandbox is for testing, evaluation and demos, not for running real charging operations or production traffic. Excessive or abusive use may be limited.
• Not for real revenue — because a sandbox has all features on and sits outside normal billing, it shouldn’t be used to process genuine customer charging or payments.
• Fraudulent activity — if a sandbox is misused for fraudulent activity, the operator that created it is responsible for any resulting costs or liability.

If you’re unsure whether a particular use fits within fair usage, check with Monta before you rely on it.