Charge point remote actions
How to use remote actions in Monta Hub to reboot, start, stop, or force-stop charging sessions, and how to access charge point logs for troubleshooting.
Updated 11 November 2026
How do I put a charge point in maintenance and take it out again?
Put a charge point in maintenance when you need to stop charging on it, for example during a repair. You need permission to update charge points. If you don't see the options below, ask an account admin to check your role.
Put one charge point in maintenance
- Go to Charge points and select the charge point.
- Open the Remote actions menu.
- Select Set maintenance.
- If the dialog has an option to also set the connector to inoperative, select it to stop the connector from allowing any charging.
- Click Set maintenance to confirm.
Hub shows "Maintenance mode enabled" when it worked.
Take one charge point out of maintenance
- Go to Charge points and select the charge point.
- Open the Remote actions menu.
- Select Disable maintenance.
- If the dialog has an option to also set the connector back to operative, select it so the connector is ready for charging again.
- Click Disable maintenance to confirm.
Hub shows "Maintenance mode disabled" when it worked.
Use the charge point list
You can also change maintenance from the Charge points list.
- One charge point: click the ⋮ menu on its row. It shows Set maintenance on when the charge point is not in maintenance, and Set maintenance off when it is.
- Several charge points: select their rows, click More, then select Maintenance on or Maintenance off. Confirm in the dialog.
If the charge point is offline, Hub updates maintenance mode but the connector change does not reach the charge point. Send it again when the charge point is back online.
About remote actions
Remote actions let you troubleshoot and manage charge points without being on-site. Go to Charge points, select a charge point, and click Remote actions to access them.
Available remote actions
| Action | Description |
|---|---|
| Reboot charge point | Restarts the charge point. |
| Start charge | Starts a charging session if a car is plugged in. |
| Stop charge | Stops an ongoing charging session. |
| Force stop charging | Force-stops any ongoing charging session. Note: using this action removes the payment for the charge. |
| Run a check | Checks the current status of the charge point. |
How to start a charge remotely
- Go to Charge points and select the charge point.
- Click Remote actions.
- Select Start charge.
- Enter and select the user ID for the user who should start charging.
- Select the payment method.
- Optionally, select a price group.
- Click Start charge.
Access charge point logs
Charge point logs are useful when troubleshooting. To view them, open the charge point, click Integration, and select View logs.
Log messages
| Message | Description |
|---|---|
| StartTransaction | The charging session begins. |
| StopTransaction | The charging session ends. |
| StatusNotification | A change in the status of an ongoing charge. |
| SuspendedEV | The car has suspended the charge. The battery may be full or the car is not accepting electricity for another reason. Monta has no control over this. |
| SuspendedEVSE | The charge point has paused the charge, for example during a scheduled charge when the charge point is waiting for the scheduled start time. |
| Charging | The charge point is actively charging the car. |
| BootNotification | The charge point has rebooted, either on its own or by Monta's command. |
| Disconnect | The charge point has disconnected from Monta. |
| Connect | The charge point has connected to Monta. |
Log colours
| Colour | Meaning |
|---|---|
| Blue | OCPP (Open Charge Point Protocol) states |
| Green | Transactions (communication between charge point and Monta) |
| Yellow | Disconnection and connection events |
| White | Authentication and security events |