Back to Charge Points
Remote Operations & Monitoring
Remotely control charge points, track performance, and set up alerts.
Articles
- Charge point remote actionsHow to use remote actions in Monta Hub to reboot, start, stop, or force-stop charging sessions, and how to access charge point logs for troubleshooting.
- Charge point statisticsHow to view and interpret charge point and charging site statistics in Monta Hub, including the available metrics and a reference for all charge point statuses.
- Compare your network with Network benchmarks
- Find and manage charging stations on the Network pageUse the Charging stations tab on the Network page to find a charging station, see its status and EVSEs, and restart it or set maintenance on its EVSEs.
- Find sessions that delivered energy but billed 0 kWhLearn how Hub flags charging sessions where a charging station delivered energy but the meter recorded almost none, so you can find the lost revenue and the faulty meter.
- How does charge point ranking work in Monta?How Monta calculates and ranks charge point models and brands, including ranking thresholds, the rolling average methodology, and the four performance measures: uptime rate, user satisfaction rate, charge success rate, and performance score.
- How do I create and manage alerts?How to create alert groups in Monta Hub, configure alert types and recipients, apply groups to teams or charging sites, and view and resolve alert reports.
- How do I export an Uptime report for my charge points?UK Public Charge Point Regulation: how to export the reliability percentage of your charge points from Monta Hub, add or remove exempt statuses, and understand the Uptime % calculation.
- How do I export charges?Learn how to filter charges by date, charge point, or user and export them to your email — at the Team level, per charge point, or across all charge points.
- How do I manage alerts for my charge points in Monta Hub?Learn how to read, view, assign, and take action on charge point alerts — including system-generated, user-generated, and support-generated alerts.
- How do I monitor charge point performance?Explains the monitoring tools in Monta Hub — statistics, uptime reports, rankings, alerts, and reports — and when to use each.
- How do I see charge session details in Monta Hub?Discover how to access and view detailed charge session information in the new Hub interface.
- How do I use Alert monitoring in Monta Hub?Alert monitoring groups the events from your EVSEs into issues and raises the ones worth acting on as alerts. Learn how to switch it on, read the Alerts and Issues tabs, and work an alert to resolution.
- How do I use Workflows in Monta Hub?Learn how to use Workflows in the new Hub to automate repeated tasks.
- How we calculate CO₂e avoided, grid intensity and renewable share
- Schedule maintenance for many EVSEs and follow it while it runsPut many EVSEs into maintenance at a planned time as one group, follow the group while it runs, and end it early if the work finishes sooner.
- See how drivers rate charging on your networkView driver charge ratings across your sites and charge points in Monta Hub — see how satisfied drivers are, read their feedback, and find the sessions that need follow-up.
- What is OCPP self-heal?How Monta automatically restarts charging stations stuck in Faulted or Unavailable, when it runs, and how to see and change it in Monta Hub.
- Why did a charge stop or fail?What the stop and failure reasons on a charge session mean, which need your attention, and which are simply a charge ending normally.