Alert monitoring groups the events from your EVSEs into issues and raises the ones worth acting on as alerts. Learn how to switch it on, read the Alerts and Issues tabs, and work an alert to resolution.
For: Operator admins using Monta Hub
Alert monitoring is for operators who run EVSEs in Monta Hub. You need the permission to view reports to open it.
What is Alert monitoring?
Alert monitoring turns the raw stream of events from your EVSEs into a list you can work. Events are grouped into issues, and the issues worth acting on are raised as alerts.
An alert tells you what is wrong, how widespread it is, and which notifications Monta already sent about it.
How do I turn on Alert monitoring?
Alert monitoring is in early access, so you switch it on per operator. You need permission to manage the operator to do this.
In the sidebar, select Admin, then Release channel.
Find Alert monitoring in the feature list and switch it on.
In the sidebar, select Operations, then Alerts.
Optional: select Settings and pick an Issue granularity.
Alert monitoring now takes the Alerts name in the sidebar, and the previous Alerts page moves behind the Legacy alerts button at the top of the page. Alerts from the previous page are not copied into Alert monitoring, which shows the events it has received itself.
How do I choose the issue granularity?
Issue granularity controls how narrowly events are grouped into a single issue.
Operator-wide — one issue per problem type across your whole network. Fewest issues, broadest scope.
Per location — one issue per problem type per location.
Per EVSE — one issue per problem type per EVSE. Most issues, narrowest scope.
Choose Operator-wide to see whether something systemic is happening. Choose Per EVSE when your team works one EVSE at a time.
To choose or change it, select Operations, then Alerts, then Settings, and pick an Issue granularity. The default is Per location.
A change to the granularity applies to events received from that point on. Issues that already exist keep the grouping they were created with, so the new setting appears as your network reports new events.
What is the difference between the Alerts and Issues tabs?
The Alerts tab is the working list. Each row shows the status, the number of issues, events and EVSEs behind the alert, and a trend of recent activity.
The Issues tab is the layer underneath. It shows the grouped events themselves, so you can drill from an alert into what happened.
Both tabs filter by status, by asset type — EVSE, location, or operator-wide — and by time window. You can also search by asset identity.
What alert types does Alert monitoring raise?
Every alert has a type. The type tells you what went wrong and which asset the alert points at. These types are live today:
EVSE went offline — An EVSE stops talking to Monta because it lost connection, powered down or was removed. Brief drops resolve on their own when the EVSE reconnects. Points at an EVSE.
Connector faulted — The EVSE reports a fault with the manufacturer's reason, such as ground failure, over-current or high temperature. Points at a connector.
Cable theft or security event — The EVSE reports a critical security event, including cable theft on supported hardware. Points at an EVSE.
Repeated failing charges — Five or more charges failed on the same EVSE within 24 hours. Points at an EVSE.
Fuse limit exceeded — Measured current at a location's grid connection went over its fuse limit. Points at a location.
EVSE ignored its load-balancing limit — An EVSE drew more current than load balancing allocated to it. Points at a connector.
EVSE auto-deactivated — An EVSE was unused and disconnected long enough that Monta deactivated it. Points at an EVSE.
Metering integrity failure — Signed meter data failed validation. Points at an EVSE.
A driver reported a problem — A driver, or support on their behalf, reported a problem from the app, such as a broken EVSE or a blocked bay. Points at an EVSE.
Monta adds more alert types over time. They appear in your alerts automatically once they go live.
How do I work on an alert?
Select Operations, then Alerts.
Select an alert in the list.
Read Details for the scope, when it was first seen, the last activity, and the counts of issues, events and affected EVSEs.
Read the breakdowns to see which models, brands, connectors and event types are affected, and which EVSEs, locations and accounts.
Read Notifications to see every workflow the alert triggered, its outcome, and the channels it used.
Read Sent notifications to see which notification rules matched the alert and whether each message was sent, still sending or failed.
Add a Comment to record what you found for the rest of your team.
Select Silence to stop the alert surfacing while you work on it.
Select Resolve when the problem is fixed.
A resolved alert leaves the open list and stays available under the Resolved filter.
What do the alert statuses mean?
Every alert shows one of four statuses.
Open — The alert is active and needs attention.
Silenced — You silenced the alert. It stops surfacing as active noise, but Monta does not treat the problem as fixed.
Resolved — The alert is closed.
How do I get notified about alerts?
Notification rules decide who Monta tells about an alert, and when. Each rule matches alerts, picks the recipients and sends the message through the channels you choose.
Select Operations, then Alerts, then Notifications.
Select New.
Enter a Name. Switch Active off to pause the rule without deleting it.
Under When, choose when to send: Opened when a new alert appears, Escalating when an open alert starts collecting events much faster than before, or Resolved when the alert closes. New rules start with Opened and Escalating.
Under Which alerts, add conditions to limit the rule, for example by alert type, alert scope, account, a list of locations or accounts, location country, account type or power type. Leave it empty to match all alerts.
Under Who, choose the recipients: everyone in the operator, accounts, lists or individual users.
Under How, choose the channels: Hub inbox, Email, SMS or Push notification. New rules start with Hub inbox and Email.
Save the rule.
To change or delete a rule, use the edit or delete icon on its card in the Notifications list. You need permission to update the operator to create, edit or delete rules.
If you have no rules yet, select Set up notifications on the Alerts page or on an alert to create your first one. To check what a rule did, open an alert and look under Sent notifications.
How does this relate to my existing alerts?
When Alert monitoring is on, the alert groups, rules and recipients you set up on the previous Alerts page are not copied across. Create notification rules under Notifications to be told about the alerts you see here.
The previous page stays available through the Legacy alerts button, and its configuration keeps working. If Alert monitoring is off for your operator, the previous Alerts page stays under CPO / Network.