How do I create and manage alerts?

Alerts are a scalable way to manage notifications across your teams, sites, and charge points. Instead of configuring alerts for each entity individually, you create alert groups — reusable templates that define which events trigger notifications, how urgent those notifications are, and who receives them.

Each alert group contains:

• Alert types — the specific events to monitor, such as charge point disconnections or security events.
• Settings per alert type — toggle each alert on or off, set priority, and assign recipients.

Note: Creating an alert group does not activate it. You must apply a group to a team or site for alerts to take effect.

When applied to:

• A team — the alert settings cover that team and all sites and charge points within it.
• A site — the alert settings cover all charge points at that site.

You can update hundreds of entities by editing just one group.

Default alert groups

Monta includes two default groups that cannot be deleted:

• Default — includes critical alerts: charge point received a critical security event, charge point in error for a while, charge point not working, charge point had 3 failing charges in the last 1 hour, invalid meter source for signed data.
• Muted — silences all notifications for selected teams or sites.

Create an alert group

1. Go to Alerts in Monta Hub, then open the Settings tab.
2. Click Create alert group.
3. Enter an Alert group name and description.
4. Click the new group's name to open its settings.
5. Customise the group:
   • Select which incidents to monitor (hover over each for a description). You can select multiple and edit them in bulk.
   • For each rule, you can:
     • Turn alerts on or off
     • Assign a priority: High, Medium, or Low
     • Add or remove recipients
6. Click Save.

Apply an alert group to a charging site

The Default alert group is applied to charging sites by default. To change it:

1. Open the site, then go to its Settings tab.
2. Scroll to the Alert settings card.
3. Click the three-dot menu and select Change alert group for location.
4. Select the alert group and click Apply.

Apply an alert group to a team

Note: A site's alert group is inherited from its team unless a group is assigned directly to the site — a site-level assignment overrides the team's group for that site only.

1. Go to the relevant team, then go to Settings.
2. Find the Alert settings card.
3. Click the three-dot menu and select Change alert group for team.
4. Select the alert group and click Apply.

View alert reports

Go to Alerts in Monta Hub. The Overview tab lists all incident reports and defaults to Open.

1. Use the Open / Resolved toggle, and filter by priority, source, date range, or team.
2. Each report lists the affected charge point and site, so you can find reports for a specific charge point by checking its row.
3. Click a report to view its full details, or select multiple reports to resolve or delete them in bulk.

Using the old Hub

The old Hub is being phased out — the new Monta Hub is now the default. These steps remain temporarily; switch to the new Hub from the user menu when you can.

Create an alert group

1. Go to Alert settings in Monta Hub.
2. Click + New.
3. Enter an Alert group name and description (editable later in the Info tab).
4. Click Create.
5. Customise the group:
   • Select which incidents to monitor (hover over each for a description). You can select multiple and edit them in bulk.
   • Using the action bar, you can:
     • Turn alerts on or off
     • Assign a priority: High, Medium, or Low
     • Add or remove recipients
6. Click Save.

Apply an alert group to a charging site

The Default alert group is applied to charging sites by default. To change it:

1. Go to the relevant team.
2. Click Charge points.
3. Switch to the Charging sites tab.
4. Select the site where you want to change the alert group.
5. Go to Details & Settings.
6. Scroll down to the Incident alert settings section.
7. Click the three-dot menu and select Change alert group.
8. Select the alert group and click Apply.

Apply an alert group to a team

Note: The team alert group does not override alert settings applied to individual charging sites.

1. Go to the relevant team.
2. Go to Settings.
3. Scroll down to the Incident alert settings section.
4. Click the three-dot menu and select Change alert group.
5. Select the alert group and click Apply.

View alert reports

You can view alert reports generated by the applied groups in the Overview tab of a team. Click See all report activity for a more detailed view.

To view alerts for a specific charge point:

1. Click on the team.
2. Go to the Charge points tab.
3. Click the number in the Alerts column for the charge point.
4. Review resolved and unresolved alerts.
5. Click on an entry to view the detailed report and resolve or delete it.