Remote Operations & Monitoring

Charge point remote actions

For: Charge point operators and account admins managing charge points remotely in Monta Hub. How do I turn maintenance on...

How do I manage alerts for my charge points in Monta Hub?

For: Operators using Monta Hub This article covers how to create alert groups and monitor charge point incidents in Monta...

Charge point statistics

For: Charge point operators and account admins monitoring charge point performance in Monta Hub. Where do I see uptime in...

How do I export an Uptime report for my charge points?

For: Charge Point Operators (CPOs) in the UK operating under the Public Charge Point Regulations 2023. Where do I see...

How do I create and manage alerts?

For: Charge point operators managing notifications for teams, charging sites, and charge points in Monta Hub. Alerts are a scalable...

How do I export charges?

For: Account Owners and Admins, and Operator users with the relevant export permissions. You can filter and export charges performed...

How does charge point ranking work in Monta?

For: Charge point manufacturers, operators, and anyone evaluating charge point performance on the Monta platform. Monta has developed a ranking...

How do I monitor charge point performance?

For: Operators using Monta Hub Where do I see uptime in Hub? Uptime shows on the home KPI, on a...

What is OCPP self-heal?

For: charging point operators (CPOs) and account admins managing charging stations in Monta Hub. OCPP (Open Charge Point Protocol) self-heal...

How do I see charge session details in Monta Hub?

For: Operators using Monta Hub. Use the page to inspect what happened during a charge, stop a live session, issue...

How do I use Workflows in Monta Hub?

For: Operators using Monta Hub with the Admin or Manager role. Workflows let you automate fleet-management tasks in Hub. You...

Compare your network with Network benchmarks

What is Network benchmarks? Network benchmarks lets you see how your public charging network performs against an anonymised cohort of...

See how drivers rate charging on your network

Drivers can rate a charge from 1 to 5 stars and leave a comment after charging. Monta Hub brings those...

Understanding the Sustainability dashboard

The Sustainability dashboard shows the environmental impact of charging across your network — how much CO₂ your drivers avoided versus...

Why did a charge stop or fail?

For: Operators using Monta Hub When a charging session ends or never gets going, Hub records why. This guide explains...