Charge point remote actions
How to use remote actions in Monta Hub to reboot, start, stop, or force-stop charging sessions, and how to access charge point logs for troubleshooting.
For: Charge point operators and team admins managing charge points remotely in Monta Hub.
Remote actions let you troubleshoot and manage charge points without being on-site. Open the charge point in Monta Hub and click Remote actions to access them.
Available remote actions
| Action | Description |
|---|---|
| Reboot charge point | Restarts the charge point. |
| Start charge | Starts a charging session if a car is plugged in. |
| Stop charge | Stops an ongoing charging session. |
| Force stop charging | Force-stops any ongoing charging session. Note: using this action removes the payment for the charge. |
| Run a check | Checks the current status of the charge point. |
How to start a charge remotely
- Open the charge point in Monta Hub.
- Click Remote actions.
- Select Start charge.
- Enter and select the user ID for the user who should start charging.
- Select the payment method.
- Optionally, select a price group.
- Click Start charge.
Access charge point logs
Charge point logs are useful when troubleshooting. To view them, open the charge point, click Integration, and select View logs.
Log messages
| Message | Description |
|---|---|
| StartTransaction | The charging session begins. |
| StopTransaction | The charging session ends. |
| StatusNotification | A change in the status of an ongoing charge. |
| SuspendedEV | The car has suspended the charge. The battery may be full or the car is not accepting electricity for another reason. Monta has no control over this. |
| SuspendedEVSE | The charge point has paused the charge — for example, during a scheduled charge when the charge point is waiting for the scheduled start time. |
| Charging | The charge point is actively charging the car. |
| BootNotification | The charge point has rebooted, either on its own or by Monta's command. |
| Disconnect | The charge point has disconnected from Monta. |
| Connect | The charge point has connected to Monta. |
Log colours
| Colour | Meaning |
|---|---|
| Blue | OCPP (Open Charge Point Protocol) states |
| Green | Transactions (communication between charge point and Monta) |
| Yellow | Disconnection and connection events |
| White | Authentication and security events |