How do I let employers reimburse residents who charge at my EVSEs?

Condo reimbursement lets employers reimburse their employees, the residents, for charging at your EVSEs. Switch it on for one EVSE or for a whole location. This article explains what it does, how to switch it on and off, and what it does not change.

Note: Condo reimbursement is in early access. If you do not see the settings described here, they are not available on your account yet.

What does condo reimbursement do?

Switching it on makes your EVSEs available for employer reimbursement. It does not set a rate and does not change your prices or access.

• Residents pay your usual price.
• Each employer chooses which residents it reimburses and at what rate. For the employer's steps, see How do I reimburse employees for condo charging?
• Employers never see your account, your prices or your costs.
• You do not see employers, their employees or their payouts.

Who can use it?

Only EVSEs on professional accounts qualify. Condo reimbursement is off by default.

How do I switch it on for one EVSE?

1. Open the EVSE in Monta Hub.
2. Click Pricing & access.
3. In the External reimbursement card, switch on Enable external (condominium) reimbursement.

The setting is saved right away.

How do I switch it on for a whole location?

1. Open the location in Monta Hub.
2. Click Settings, then go to Configuration.
3. In the Features group, switch on Condo reimbursement.
4. Confirm when Monta Hub asks.

The setting covers every EVSE at the location, including EVSEs you add later. While it is on, the switch on each EVSE shows as on and is locked. You cannot switch it off for a single EVSE.

What happens when I switch it off?

Monta Hub asks you to confirm. Switching it off ends the residents' reimbursement at that EVSE or location for every employer, at once.

• Charges that finished before you switched it off are still paid.
• A charge that is still running at that moment is not reimbursed.
• No one is notified.
• Switching off a location does not affect residents who linked a single EVSE.

Switching it back on restores nothing. Residents link the EVSE or location again in the app.

How must residents pay?

Residents must pay with their own wallet, a card, Apple Pay or Google Pay. A charge paid from your account's wallet is not reimbursed. For the resident's steps, see How do I get reimbursed for charging at my condominium's shared charge points?