The pain points and growth opportunities impacting UK Charge Point Operators in 2025
The UK’s transition to electric mobility is at a pivotal moment. As more drivers switch to EVs, the pressure on our charging infrastructure has never been greater. This report highlights both the tremendous progress that has been made and the critical challenges that must be overcome if we are to build a reliable, scalable, and user-friendly charging ecosystem.
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Executive summary
We surveyed over 200 senior executives from UK CPOs to gauge the state of play across the UK EV industry. Exploring operational challenges and demands faced by providers in the space, the results reveal a disconnect between hardware capabilities and incompatible software. Meanwhile, more stringent regulations are outpacing current service delivery, with uptime falling short of mandated requirements, and grid-related issues pointing to a need for increased cooperation between CPOs and infrastructure providers.
With the introduction of UK public charge point regulations ordering 99% uptime and contactless payments, complexities also remain when it comes to getting charging stations and Charge Point Management Systems (CPMS) to work together. Keeping in line with Open Charge Point Protocol (OCPP) compliance calls for full device compatibility and configuration, and constant software bug patching – all of which can be particularly challenging for CPO managers without dedicated technical expertise.
When looking to procure hardware, CPOs commonly look for proven, reliable performance. But slow transitions from fault detection to issue resolution point to a reactive nature, where in reality, proactive diagnostics and maintenance are paramount. This needs real-time visibility and insights that can be immediately leveraged in one platform.
Key report findings:
Reliable charging through an end-to-end platform
By using an embedded, end-to-end platform, Monta delivers a more reliable charging experience – a critical need for Charge Point Operators (CPOs). Because all data is housed in a single, unified system, it becomes significantly easier to troubleshoot, diagnose, and resolve issues when they occur. This reduces downtime and ensures a consistent, high-quality charging experience for drivers.
In addition, Monta’s platform creates a foundation for faster innovation with AI. With operational, transactional, and customer data (including OCPP, payments, app usage, and customer ratings) aggregated in one place, Monta can train and deploy smarter AI models faster than anyone else in the industry. This gives CPOs the advantage of predictive insights, optimised operations, and continuous improvement of the customer experience.
