As electric vehicle (EV) adoption grows, reliable charging infrastructure is more critical than ever. Operators need real-time insights to keep their charge points running efficiently and address issues before they escalate. That’s why we’re introducing incident alerts—a proactive monitoring system that ensures charge point operators stay informed and act quickly when problems arise.
What are Incident Alerts?
Monta’s Incident Alerts provide real-time notifications whenever a charging station experiences an issue. Whether it’s a sudden outage, a recurring malfunction, or external factors, incident alerts empower operators with instant visibility and actionable insights.
By receiving immediate alerts, operators can:
- reduce downtime,
- improve user experience,
- maximize their charge point revenue
All these elements contribute to ensuring that drivers always have access to functional and available charge points.
How Incident Alerts solve real-world charging problems
Scenario 1: Rapid response to a public charging station outage
A busy public charging station experiences a sudden outage, leaving multiple EV drivers stranded and unable to charge. This situation demands an immediate response from the charge point operator (CPO) to minimise disruptions.
How Incident Alerts help:
- The operator receives a real-time notification via Monta’s Incident Alerts system, informing them that one of the charge points is down.
- The field technician’s email address has been added to the alert settings, so they are immediately notified about the issue and go out to check the charge point straight away.
- Thanks to the immediate alert, the technician arrives promptly, identifies the problem, and completes the repairs within an hour—ensuring minimal downtime and restoring service quickly.
With incident alerts, charge point operators can react instantly to outages, reducing frustration for EV drivers and maintaining high service levels.
Scenario 2: Resolving ICE vehicle blockages in private car parks
An EV driver uses the Monta map to locate an available charge point. Upon arrival, they discover that the charge point is blocked by an internal combustion engine (ICE) vehicle, preventing them from charging. Frustrated, they report the issue via the Monta app.
How Incident Alerts help:
- Once the driver reports the blockage, Monta immediately marks the charge point as offline and alerts the charge point operator.
- Since the charge point is in a privately owned car park, the operator quickly dispatches a parking attendant to address the situation.
- The attendant issues a parking ticket to the ICE vehicle and clears the charge point. Once resolved, the operator updates the charge point’s status to available and charging can resume.
By integrating Incident Alerts, operators can swiftly respond to blocked charge points, ensuring EV drivers always have reliable access to charging infrastructure. This feature improves user satisfaction, optimises station availability, and reduces disruptions caused by external factors like blocked charge points or damaged equipment.
Here’s How to implement Incident Alerts
To enable Incident Alerts in Monta, you’ll need to configure alert groups and assign them to the relevant charging sites. It’s a simple two-step process to stay ahead of potential issues:
1. Create an alert group
An alert group is where you define which incidents should trigger alerts and set their priority levels. You can also specify who should receive notifications, ensuring that the right team members stay informed and can act quickly.
2. Apply the alert group
Once set up, the alert group can be linked to specific charging sites, making sure alerts are relevant to the locations that matter most. This ensures your team receives timely updates on critical incidents, enabling a swift response.
Check out this demo to see just how easy it is to set up and manage Incident Alerts:
