| PAIN | GAIN | RESULT |
| emobil.link faced a lack of state-of-the-art customer app information and price transparency, leading to a time-consuming process. | With Monta’s self-serve platform, emobil.link’s customers gained independence. Their internal operations also became faster and more efficient. | Thanks to the smaller volume of customer queries, emobil.link could develop a new business model and focus on what they do best – leaving the rest to Monta. |
Key Results
- Significantly reduced amount of fleet-related customer queries
- Smoother external and internal workflows for both company and customers
- Launched a new business strategy based on Monta’s technology and services
Customer background
As a 360° EV charging solution provider in Austria, emobil.link installs and manages charging infrastructure and operations for companies (ranging from small business owners to large corporations).
emobil.link – a subsidiary of the larger Wels Strom (eww Group) utility company – provides their corporate customers with different types of essential EV charging infrastructure, from public charge points to at-home solutions. Their comprehensive offer includes the planning, construction, and maintenance of EV charging infrastructure, together with related services like charging card management and charging station management.
The challenge
Before Monta, emobil.link’s customers needed a lot of support when it came to managing their charge points and EV fleets, from billing and tracking their charges to identifying when a charge point is malfunctioning. This resulted in a high volume of customer queries for emobil.link, which their technology wasn’t equipped to handle – leading to an inordinate amount of time spent on costly manual processes.
Relying on these time-consuming workflows meant that emobil.link couldn’t continue on their growth journey as planned. It also slowed down their ability to provide customized, complete solutions for their EV-driving clients, which was reflected in their user experience and customer satisfaction rates – as well as causing operational setbacks within their team.
Why emobil.link chose Monta
emobil.link needed a partner who could speed up and simplify their operations as soon as possible, and Monta’s technology quickly became their natural choice. As Sales and Project Manager Roland Stefan put it: “We chose Monta because, in my opinion, it was the best technological product available on the market.”
Monta provided emobil.link’s customers with a portal that allowed them to manage their fleets independently and on a self-serve basis, without constantly relying on external support. Monta’s intuitive interface also created a frictionless experience for customers, which decreased the amount of incoming customer queries even further.
Additionally, Monta’s solution significantly improved emobil.link’s previous workflows, offloading their own resources and simplifying their customer-facing processes with automated, proactive flows instead.
The results
Since emobil.link has implemented Monta’s technology, they’ve enjoyed a significantly reduced amount of fleet management-related customer queries. This has also given them a chance to come up with a new, successful business strategy: today, emobil.link focuses on home charging solutions for their corporate customers, while they let Monta handle the operation, management, and billing of their EV charging stations.
According to Roland, “People are saying: yes, the system works, the app is great, it’s user-friendly and has all the necessary functions! So I can confidently say that we've received absolutely positive feedback from the market where we've implemented Monta’s system – especially regarding all the offered or billed charging processes”, he adds.
Testimonials
“Once our customers understand Monta’s tool properly and configure it with the right parameters, the phones stop ringing. So far, I've exclusively heard positive feedback within our company.”
Roland Stefan, Charging Infrastructure Sales & Project Management, emobil.link
Additional resources
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