How Monta helped OZECAR save 80% of their support team’s costs

Introduction

Based in France and growing rapidly, OZECAR specializes in providing EV charging solutions – primarily for the hospitality industry. As a Charge Point Operator (CPO), they currently manage 257 active charge points in the region, with plans to scale up to 1000 charge points by December 2025 (since partnering with Monta).

Their first expansion attempt slowed down when OZECAR began experiencing different operational challenges that affected their growth and customer satisfaction rates. While the challenges themselves were diverse – from unmet customer expectations to installation inefficiencies and financial management issues – their root cause was the same: limitations in OZECAR’s main software platform.

OZECAR turned to Monta because they needed a comprehensive, user-friendly software solution that could educate and delight their customers, speed up their outdated processes, and put them back on the road to fast business growth.

Customer background

Since its inception, OZECAR has become well-known for delivering efficient and reliable EV charging services. They’ve always focused on being operationally efficient and guaranteeing customer satisfaction, which is why they took a proactive approach as soon as they started experiencing challenges in both areas. 

OZECAR works with many types of clients, but the majority (80%) of them are hotels that usually prefer a fully managed EV charging service. As OZECAR plans to further increase their charge point network, as well as satisfy the specific needs of their customers from the hospitality industry, they’ve begun to explore fleet management and other relevant possibilities as well. 

The challenge

When OZECAR first started scaling their business, they experienced new challenges in multiple areas. 

As they began adding new charging stations to their network, it soon became obvious that OZECAR’s previous software solution (Charge Cloud) could not cope with the volume, which led to more manual work, slow response times, and an overall difficulty in growing their operations.

Many of their new clients also lacked the understanding of EV charging operations, and expected a fully managed service from OZECAR, with little to no involvement from themselves. This caused frustration for both OZECAR and their clients – especially among end-users unfamiliar with EV technology.

There was also a strong manual element to different parts of OZECAR’s business processes: their installations usually required extensive coordination with their subcontractors, which then led to inconsistencies, several on-site visits for maintenance, and increased operational costs. In addition to this, their invoicing process was also highly manual and prone to errors, which in turn led to financial discrepancies and time-consuming corrections.

Why OZECAR chose Monta

To solve these different challenges, OZECAR knew they had to go straight to the source: their software system. Monta’s platform quickly emerged as the best possible way to increase OZECAR’s operational efficiency, scalability, and usability.

As a centralized EV charging management tool, Monta’s software was much more user-friendly and efficient for OZECAR’s operations than Charge Cloud. Monta’s solution let OZECAR streamline their processes and reduce their manual workload by integrating all of their operations — installation, maintenance, and customer management — into a single platform.

Monta’s software also empowered OZECAR’s clients to manage their own charging stations, reducing the need for constant support. Monta’s intuitive user interface simplified operations for end-users, minimizing frustrations and improving overall customer experience.

In addition to this, Monta’s advanced installer features and pre-configured charge points helped OZECAR significantly reduce the time and resources required for installation and maintenance. This not only cut back on the need for on-site visits, but also ensured consistent quality across all installations.

Monta’s automated invoicing and flexible payout options also established a new, up-to-date financial management for OZECAR, eliminating manual errors and giving them more control over revenue tracking and their compliance with French regulations.

The results

OZECAR’s operations and scalability endeavors have both improved substantially since switching to Monta’s platform.

Thanks to their reduced manual workload, OZECAR has successfully decreased their operational costs and improved their overall efficiency. Their support team’s costs also went down by 80% (during high season), and their new and improved installation processes have significantly lowered the need for frequent on-site visits.

Powered by Monta’s solution, OZECAR’s plan to expand their network from 257 charge points to 1000 charge points by the end of 2025 has now become a realistically achievable goal. Their customer satisfaction and retention rates have also increased, thanks to Monta’s intuitive interface and streamlined support functions: the self-serve capabilities of Monta’s platform allows OZECAR’s customers to manage their charge points independently, which has greatly boosted their satisfaction and loyalty.
The flexibility and scalability of Monta’s software has also let OZECAR explore new revenue streams – including fleet management and the ability to serve smaller CPOs, which already positions them for further market expansion.

Testimonials

“Switching from Charge Cloud to Monta has been a game-changer for us. Monta’s software lets us manage everything from a single platform, drastically reducing our workload. We’ve seen an 80% reduction in support costs during peak season, and our revenue per charge point has significantly increased. Monta’s flexibility and commitment to continuous improvement have been key to our growth.”

Dominique Manfredi, Director of Operations, OZECAR